商务英语口语(拓展篇) 第4章Factory Tours

商务英语口语（拓展篇）ProjectFour

FactoryTours

Afactorytourisafreetoursponsoredbythecompanyprovidingthetourtopromotetheirproducts,contrarytoanescortedtouroraself-guidedtourwherethereusuallyisasubstantialcostinvolvedbecausetheyarebusinesseswithinthemselves.Thesemanufacturingcompaniesthatofferthesefactorytoursthinkofitaspublicrelations.Whilemostfactorytoursarefree,somedochargeasmallfee.Mostfactorytourshaveadefinitedailyschedule,whilesomerequireanappointment(especiallyforlargegroups).Sometimesfactorytoursareassociatedwithoranextensionofamuseum.Manytimes,attheconclusionofafactorytour,thecompanyevengivesawaysamplesoftheirproductsorhasreduced“factoryprices”.Objectives1.Masterthefollowinglanguagepoints:a.Beingfamiliarwithrelatedexpressionsoffactorytours.b.Beingabletouselanguageskillstoshowyourcustomersaroundinyourfactory.2.Mastertheprocedureofa.discussingtheplanofvisitingafactory.b.introducingthefactory.3.Beinggoodatthemannerofvisitingafactory.4.Havetheabilitytoarrangeavisittoafactoryindependently.TaskTwoTask2DuringaFactoryTourTaskOneArrangingaFactoryTourPart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureHaveyoueverledafactorytour?Doyouknowtheprocessofleadingafactorytour?Rearrangethefollowingproceduresofafactorytour.A.ReviewCompanyProfileB.GuidetheFactoryTourC.ArrangetheVisitingAgendaD.ReadyforReceptionE.KnowyourClient'sInformationPart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureActivity1WordsandExpressionsActivity2WordsandExpressions（1）feelathome /fiːlæthəum/ 无拘无束，感觉自在（2）sampleroom /ˈsæmpl/ 样品室（3）inlargequantities /k'wɒntɪtɪz/ 大量的（4）scenicspots /ˈsiːnɪkspɒts/ 旅游景点（5）historicinterest /hɪˈstɒrɪkˈɪntrəst/ 历史名胜Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture（1）confirmtheappointment 确认预约（2）sparecopiesoftheagenda 备用日程表（3）processsheet 工序流程表（4）makethearrangement 做出安排（5）I'llsetthatup. 我会把事情安排好的。Iamheretosetupafactorytourforyou.我此行是为给您安排一次工厂参观而来。Youarefreetopayavisittoourfactoryanytime.您可以随时来参观我们的工厂。Wouldyouliketovisitourfactory?您想参观我们的工厂吗？Lookingforwardtoyourinvitationandwarmwelcome.期待您的来访，热烈欢迎。Weintendtotakeyoutoafactory,ifyoulike.如果你愿意，我们愿意带您参观我们的工厂。Wouldyouliketoleadmetolookaroundyourfactory?你能带我参观你们的工厂吗？Pleaseletusknowwhenyouwillbefreesothatwecanarrangeatourforyou.请告知我们您什么时候有空，以便我们安排您参观。Icanshowyouaroundthefactory.我可以带您参观我们的工厂。Ifyouhaveanyquestionconcerningthefactory,pleasefeelfreetoask.参观中如果有任何关于工厂的问题，请随意提问。Wecanarrangeyoutovisitourfactorytomorrowafternoon.我们可以安排你明天下午参观工厂。WoulditbeconvenientifIcallonyouatthreethisafternoon?我下午三点去拜访你方便吗？CanIcomeovertoyourcompanynextMonday?我能在下个星期一去你们公司吗？Wewouldliketoinviteyoutovisitourfactoryatyourconvenience.在您方便的时候，我们想邀请您参观我们的工厂。Wearetrulysorrythatwearefullybookedtomorrow.十分抱歉，我们明天的日程安排已满。Iwon'tbefreeuntilnextThursday.下个星期四以后我才有空。Pleaseletusknowwhenyouwillbefreesothatwecanarrangethetourforyou.请告诉我们你们什么时候有空，我们好作安排。IamjustcallingtosaythatIcan'tkeeptheappointmentthisafternoon.Iamextremelysorry.我给你打电话是想告诉你今天下午的会面我无法到场，十分抱歉。DoyouthinkyoucouldmakeitMondaymorning?Thatwouldsuitmebetter.我们可以把时间安排在星期一早上吗？那个时间对我来说更合适。I'llbeexpectingyouatnineinourcompanytomorrowmorning.明天早上9点钟公司见。Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePractice1TranslationEnglishintoChinese（1）Welookforwardtomeetingwithyouoverthenextfewdays.

期待在接下来的几天与您会面。（2）Isthatconvenient?

这个时间方便吗？（3）Wewouldliketoinviteyoutovisitourfactory.

我们想邀请你参观我们的工厂。（4）Mr.Zhang,wearesorrythatouragendaarefullybooked.

张先生，很抱歉，我们的日程都排满了。（5）Sinceyouareinterestedinourproductssomuch,wecanmakeanarrangementforyoutovisitourfactory.

既然你对我们的产品如此感兴趣，我们可以安排您来参观我们的工厂。Practice1Interpretation（1）在您方便的时候，我可以安排您来参观我们的工厂。

Wecanmakeanarrangementforyoutovisitourfactoryatyourconvenience.（2）告诉我您什么时候有空，我好安排参观。

Pleaseletusknowwhenyouwillbefreesothatwecanarrangeatourforyou.（3）我可以安排在下个礼拜参观。

Icanmakethearrangementfornextweek.（4）我下个星期有空。

Iamavailable/freetovisityourfactorynextweek.（5）我很期待参观你们的工厂。

Iamlookingforwardtovisitingyourfactory.ChineseintoEnglishMr.JohnsonismakingaphonecallaboutvisitingMr.Li’sfactory,andMr.Li'ssecretarySaraisanswering.(S＝SaraJ＝Mr.Johnson)S:Goodmorning,ABCCompany.J:Hello,thisisAndrewJohnsonspeaking.I’mcallingabout（1）_____________________________forthisafternoon.S:Yes,Mr.Johnson,Iknowthearrangement,andweare（2）____________________________________.J:Iamafraidthat（3）_________________________________.Iwonderifwecouldpossiblypostponeituntiltomorrowafternoon.S:Waitaminute,please.Letmefindoutforyou.Sorry,sir,ouragenda（4）_______________________________________________.Howabouttomorrowmorning?（5）_______________________________?Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.Conversation1visitingyourfactorylookingforwardtoyourcomingIcan'tkeeptheappointmentisfullyoccupiedtomorrowafternoonWouldthatbeinconvenientJ:No,that'llbefine.（6）_____________________________________________________________?S:Well…youcancomeat9a.m.IsthatOKforyou?J:Yes,（7）_______________________________.Canweconfirmitnow?S:Allright.Nineo'clockinthemorning.Iamgoingtoscheduleitforthattimeandcancelthevisitthisafternoon.J:Thankyouverymuch.（8）_________________.Practice2WorkinPairsConversation1WhendoyouthinkIcancomeandvisitinthemorningthat'squiteallrightformeSeeyouthen

Mr.JohnsonisinvitingMr.Browntovisittheirfactoryandtheyaremakingthearrangement.(B＝Mr.BrownJ＝Mr.Johnson)B:Ifyouarestayinghereforafewdays,（1）____________________________________________________.J:It'sverykindofyoutosayso.MyassociateandIwill（2）________________________________________________________________.B:（3）_________________________________________________________.We'llarrangethetourforyou.J:Thankyou.I'llgiveyouacallthisafternoonto（4）_______________.There'snothinglikeseeingthingswithone'sowneyes.B:That'sforsure.（5）______________________________________________________________________.J:I'msureIwill.Practice2WorkinPairsConversation2we'dbedelightedtoseeyouatourfactorybeinterestedinvisitingyourfactoryLetusknowwhenyouarefreesetthetimeYou'llknowourproductsbetterafterthevisitPractice3RolePlayMakedialoguesaccordingtothefollowingsituations.Thenroleplaythemwithyourpartner.Mr.JohnsonhasjustarrivedinChina,andhewantstopayavisittoyourfactory.Nowyouarerequiredtogreethimandmakeanarrangementwithhimabouttheschedule.YouarethemarketingmanagerinaTVcompany.Mr.BlackisyourclientwhowanttovisityourfactorywhereyouproduceTVs.NowyouarerequiredtomakeanarrangementwithMr.Blackconcerningthescheduleandprocess.01Situation02SituationPractice3RolePlayYouarethemarketingmanagerofABCCompany.YoureceiveaphonecallfromyourclientKevinwhowantstorearrangethevisittoyourfactorythisafternoon.Discusswithhimandmakeanewschedule.03SituationPractice3RolePlay

Mr.Wilsonisveryinterestinyourproductsyouaredisplayinginyourbooth.YouaretheSalesManagerofthecompany,andyouarerequiredtotalkwithMr.Wilsonandmakeanarrangementforhimtopayavisittoyourfactorywhereyourproductsareproduced.04SituationPractice4“i+1”Practice

Supposeyouareavisitor,andyourpartneristhereceptionistofafactory.Youarediscussingafactorytourinthenearfuture.Thedetailsdiscussedshouldincludethevisitingtime,area,andameetingwiththemanagerconcerned,etc.Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureWouldyouliketolookaroundourfactorysometime?你愿意什么时候来参观参观我们的工厂吗？01Whattimewillbeconvenientforyou?你什么时间方便？02Thetourwilltakeaboutanhourandahalf.参观会持续费一个半小时。03Thereisnothingscheduledafterlunch.午饭后没有安排。04Weintendtotakeyoutoagarmentfactory,ifyoulike.如果你愿意的话，我们希望带你去参观一家服装厂。05Therearevariousnewproductsondisplayintheirsampleroom.Theproductswillgiveyousomeideaofrecentimprovementsinqualityandtechnology.他们的样品室里陈列着各种各样的新产品。这些产品将帮你了解最近质量和技术的改进。06Ihearmanyoftheirproductshavebeenexportedinlargequantitiestomanycountries.我听说他们很多产品已大量出口到许多国家。07Let'sarrangetovisitthefactorythisafternoonandwewilldoourbesttotakeyoutoseetheseplacesofhistoricinterestsomeotherday.我们安排今天下午参观工厂。另外，过些天我们会抽时间带你参观一些名胜古迹。08IamafraidthatIcan'tkeeptheappointment.Iwonderifwecouldpossiblypostponeituntiltomorrowafternoon.恐怕我不能赴约了。我们能不能把参观推迟到明天？09Iamgoingtoscheduleitforthattimeandcancelthevisitthisafternoon.我将把时间安排在那个时候，并取消今天下午的计划。10Ifyouarestayinghereforafewdays,we'dbedelightedtoseeyouatourfactory.如果你能在这多待几天，我们很愿意邀请你参观我们的工厂。11I'llgiveyouacallthisafternoontosetthetime.今天中午我将打电话过来确认时间。12Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureRateyourprogressafterlearningthetask,usingthefollowingSelf-Evaluationtable.ObjectivesExcellentMediumPassFail1.LanguageProficiency

2.MannerPerformance

3.RolePerformance

4.BusinessInformation&Knowledge

Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureFiveWaystoImproveYourCustomerService1.Beappreciativeandpolite.Remember,thereisafellowhumanbeingontheotherendofyourphonecall,thereceivingsideofyouremail,orjustacrossthecounter.“Begineachinteractionwithaquick,‘Hi.Thankyouforhelpingme.Ireallyappreciateit,’”advisesKaufman.“Thistakesabouttwosecondsandcandramaticallyimprovethemoodofaserviceprovider.”2.Getyourserviceprovider'snameanduseit.Youcanmakethisshortandfriendlybyfirstofferingyournameandthenasking,“WhoamIspeakingwith,please?”Orifyouareface-to-face,simplyask,“MayIknowyourname?”“Onceyouknowit,repeatitwithasmileinyourvoice,”saysKaufman.“Thiscreatesapersonalconnectionandmakesitmuchharderforaserviceprovidertotreatyoulikeananonymousaccountholderorpolicynumber.”3.Beupbeat.Manyserviceprovidersfacecustomeraftercustomeralldaylong.Theroutinecanbecometiresome.“Whenanenergeticandsmilingcustomerappears,thatpersonoftenenjoysspecialcareandtreatmentinreturn,”notesKaufman.“Whatyousendoutdoescomeback.Attitudes

—

positiveandnegative

—

reallyarecontagious.”4.Provideinformationjustthewaytheywantit.Manyserviceprovidersneedyourdatainasequencethatfitstheirforms,screens,andprocedures.“Haveallyourinformationreadytogo,butgiveitintheordertheyprefer,”advisesKaufman.“Saying,‘Ihaveallmyinformationready.Whichwouldyoulikefirst?’letstheproviderknowyouarepreparedandwillbeeasytoworkwith.Thetimeyoutakegettingeverythinginorderwillsavetimeintheserviceconversation,too.”5.Confirmnextactions.Repeatwhatyourserviceproviderpromisestodo.Confirmdates,times,amounts,responsibilities,andcommitments.“Thishelpsyoumovetogetherthroughtheserviceprocess,catchinganymisunderstandingandcorrectingitalongtheway,”saysKaufman.“Besureyoubothunderstandwhatwillhappennext:whattheywilldo,whatyouwilldo,andwhatbothpartieshaveagreedtogoingforward.”Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture01Sincefactorytoursareimportantforbothsellersandbuyers,whatpreparationshouldyoudowhenyouhaveaclientcometovisityourfactory?02Herearesomebasicrulesforthosewhowanttotakeafactorytourtoafactory.Workinpairsandtickyourchoices.（1）Selectonthemostimportantandvaluableprojecttovisit.（2）Takedistance,timeandexpenditureofyourvisitintoconsideration.（3）Respectthepersonalpreferencesofyourvisitors.（4）Followtherulesof“GuestdoesastheHostpleases”.03Lookatthefollowingpicturestakenatsomefactories,andthenmatchthemtothesuitablenames.AssemblyLine

PlantDistrict

Workshop

AssemblyShopPart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureActivity1WordsandExpressions（1）officeblock /blɒk/ 办公区（2）warehouse /ˈweəhaʊs/ n.仓库（3）medicalinstruments /ˈmedɪklˈɪnstrəmənts/ 医疗器材（4）apparatus /ˌæpəˈreɪtəs/ n.仪器；器械（5）gooverto… 从一处到（另一处）（6）deliverybay /dɪˈlɪvəribeɪ/ 传送区（7）conveyorbelt /kənˈveɪə(r)belt/ 传送带（8）install /ɪnˈstɔːl/ v.安装（9）assemblyshop /əˈsembli/ 组装车间Activity2WordsandExpressions（1）atfullcapacity /kəˈpæsəti/ 全负荷运行（2）homeneeds 国内需求（3）subcontractor /ˌsʌbkənˈtræktə(r)/ n.分包商（4）beself-sufficient /selfsə'fɪʃnt/ 自足（5）QualityControlDepartment 质量管理部门（6）keepupwith… 与……保持一致Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture（1）agoodideaofyourproductrange

对产品范围有了很好的了解（2）finefacilitiesandefficientpeople

很好的设备和高效率的员工（3）giveyouademonstrationofourlatestmodels

演示我们的最新型号产品（4）topassstrictinspection

经过严格检查（5）Wecanstartoverhere.

从这里开始。（6）Dowehavetowearthehelmets?

我们需要戴头盔吗？（7）Westillhaveplentyoftime,soifthere'ssomeplaceyou'dliketostopby,pleasedon'thesitatetoask.

我们还有很多时间，所以如果您想到哪里参观，请不要不好意思说。（8）Weareimpressedbyyourfactory.

你们的工厂给我们留下了深刻的印象。（9）Wedramaticallyincreasedtheproductivitybyintroducingnewtechnologies.

通过引进新技术，我们极大地提高了生产率。（10）Wereceiveplentyofordersfrombothdomesticmarketandoverseasmarket.

我们在国内市场和国外市场都有大量的订单。（11）Settingupin1995,wehavespecializedinmanufacturing××fordecades.

自1995年以来，我们已从事制造××商品数十年。（12）Thefactory,withatotalspaceof25,000squaremeters,islocatedinIndustrialPark.

工厂位于工业园区内，占地面积2.5万平方米。（13）Ifitisnottoomuchtrouble,wewouldliketotalktosomeofthetechnicians.

如果不是太麻烦的话，我们想与一些技术员谈谈。（14）Welearnedalotaboutyourfacilitiesandtheprocessofwinemaking.

关于你们的酿酒设备和酿酒过程，我们了解了不少情况。（15）We'reinterestedinlearningaboutyourfood-makingandpackagingprocess.

我们想向你们学习食品加工和包装的过程。（16）Pleasetakeyourtimeandletmeknowifyouneedanyhelp.

请慢慢看，如需要帮忙，请告诉我。（17）Letmeexplaintheproductionprocedurestoyou.

我给您解释一下生产流程。（18）Allproductshavetogothroughtenchecksinthewholemanufacturingprocess.

所有产品在整个生产过程中都必须经过十道检查。（19）Youwillsurelyknowtheproductsbetterafterthevisit.

参观工厂后你肯定会更了解我们的产品。（20）I'mafraidit'sclosedtovisitors.

此处不对外开放。（21）Letmegiveyouthislistofdepartmentsfirst.

我先给你这份各个部门的清单。（22）Nexttoeachdepartmentisitslocationandthenameofthemanager.

在每个部门的旁边都标有其具体位置和经理的姓名。Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture谢谢你陪我参观工厂。Practice1InterpretationI'llgiveyoumoreinformationonthewaytothefactory.去工厂的路上我会给您进一步介绍我们的工厂相关信息。Mr.Yangwillbemeetingusthere.Hewillbetheonewhoactuallyshowsyouaround.Ifitisnottoomuchtrouble,wewouldliketotalktosomeofthetechnicians.We'reinterestedinlearningaboutyourfood-makingandpackagingprocess.Itwasverykindofyoutogivemeatouroftheplant.杨先生会在这里与我们碰面，他会亲自带您四处转转。我们想向你们学习食品加工和包装过程。如果不是太麻烦的话，我们想与一些技术员谈谈。EnglishintoChinese0102030405Howdoyourqualitycontrolsystemsoperate?Practice1Interpretation我带您到处看看，给你解释解释我们的操作。I'llshowyouaroundandexplaintheoperationsaswegoalong.我们对面那栋楼是什么？我对你们的商业运作方法印象非常深刻。我们从事该型号产品生产多年了。你们的质量控制系统是怎样运行的？What'sthatbuildingoppositeus?Wehavebeenproducingthismodelofproductforyears.I'mimpressedbyyourapproachtodobusiness.ChineseintoEnglish0102030405

(F＝Mr.FangB＝Mr.Blake)A:Welcometoourstand.F:Goodmorning.Welcometoourfactory.B:（1）___________________.F:I'mEddieFang,theManufacturingManager.B:NicetomeetyouMr.Fang.I'mMr.Blake,（2）________________________________fromSandraCompany.F:Howwasyourjourney?B:（3）_____________.It'sreallynicehere.Jackhasalreadyintroducedthecompanyandshowedmeyourproductionsystemonvideo.（4）___________________________?F:Ofcourse,Iampleasedtogiveyouatour.（5）____________________.Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.Conversation1GoodmorningthePurchasingManagerNottoobadCouldIseethefactoryComethiswayF:No,itishalf-automated.B:Howdoyou（11）____________________________________?F:Allproductswillgothroughqualitychecksduringthemanufacturingprocess.Wehave（12）____________________________________totestthequalityofthesemi-finishedductsandofthefinalproductsaswell.Eachproductissignedwiththeworkers’numbersforthecheck.B:Youhavemadestrictregulationsforeachworker?F:Right,everythinghastobeconfirmed.Theyareinformedofthetasksbytheteamleaderintheworkshop.Practice2WorkinPairsConversation1controlthequalityQualityControlDepartmentPractice2WorkinPairsA:Howlargeistheplant?B:（1）______________________________________________________________________.A:It'smuchlargerthanIexpected.When（2）_________________________________?B:Intheearly70s.We’llsoonbecelebratingthe30thanniversary.A:Congratulations!B:Thankyou.A:（3）_____________________________________________________________?B:500.We'rerunningonthreeshifts.A:Doestheplantworkwitheverythingfromtherawmaterialtothefinishedproduct?B:Ourassociatesspecializinginthesefieldsmakesomeaccessories.Well,herewe’reattheproductionshop.Shallwestartwiththeassemblyline?Itcoversanareaof75,000squaremetersConversation2wastheplantsetupHowmanyemployeesdoyouhaveinthisplantPractice2WorkinPairs(Afterthevisit)A:Itwasverykindofyou（4）________________________________.Itgavemeagoodideaofyourproductrange.B:It'sapleasure（5）____________________________________________.What'syourgeneralimpression,mayIask?A:（6）__________________________,indeed,especiallythespeedofyourNWModel.B:That'sourlatestdevelopment.Aproductwithhighperformance.Weputitonthemarketjusttwomonthsago.A:Themachinegivesyouanedgeoveryourcompetitors,Iguess.B:Certainly.Noonecanmatchusasfarasspeedisconcerned.A:Couldyou（7）______________________________________________________?Andthepriceifpossible.B:Right.Hereisoursalescatalogandliterature.A:Thankyou.Ithink（8）________________________________________________________.togivemeatouroftheplacetoshowourfactorytoourcustomersVeryimpressivegivemesomebrochuresforthatmachinewemaybeabletoworktogetherPractice3RolePlay

YouarethemarketingmanagerinaLEDlightcompany.Mr.BlackisyourclientwhowanttovisityourfactorywhereyouproduceLEDlighttube.Showinghimaroundandintroducethescaleofthefactoryanditsfinequality.Situation1Practice3RolePlay

Miss.Wangcomestovisityourfactory.Youhavealongbusinessrelationshipwithhercompany.Andyouarethemarketingmanagerinyourcompanywhereyouproducingcars.Showingheraroundandintroducethenewmodelofcarstoher.Situation2Practice3RolePlay

StudentAYou'revisitingasweaterfactory.Youwanttoknowthefollowinginformationaboutit:employeenumber,factoryhistory,size,mainmarketandmainproducts.

StudentBYouarethesalesmanagerofthisfactory.YouareintroducingthefactorytoStudentsA.Youofferthefollowinginformation:150employees,20years(factoryhistory),95,000squaremeters(size),Europe(mainmarket)andsweatersforteenagers(mainproducts).Situation3Practice3RolePlayStudentA:YouareaprojectmanagerfromLanviceCompany.Withthepurposetosetupajointventure,youarepayingavisittoabicyclefactory.Nowyouareattheworkshopwherethebicyclesareassembled.StudentB:YouareintroducingyourfactorytoStudentA.Youofferedtheinformationtheprojectmanagerwantstoknow.Situation4Practice3RolePlay（1）Althoughyourfactoryreceivesplentyoforders,you'refullyself-sufficientwithnoworkdonebysubcontractors.（2）You'veintroducednewtechnologyandstartedthenewmodellastyear.（3）Youhaveabout300engineersandproductionengineerstotally.（4）ThequalitywascontrolledbyQualityControlDepartment.（5）You'verecentlystartedtousepackagingcompany.（6）Thereison-the-jobtrainingprograminyourcompany,whichistheresponsibilityofStaffTrainingDepartment.Practice4“i+1”PracticeAsanewgasfieldhasbeenfoundintheTarimBasin(塔里木),yourcompanyislookingforwaystofurtherstepuptheexploitationofthecountry'svastoil.NowagroupofAmericanpeoplehavearrivedinBeijingandyourcompanyassignyoutoaccompanythemtomakeafieldtourtotheTarimBasingasfield.Thepurposeofthistouristohelpdeterminethekindandscaleofthecooperationprojects.Youwillhavetostaythereforatleasttwoweeks,sonowyoudraftanitinerary,bringittotheheadoftheAmericandelegationandtalkaboutit.Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4Follow-upPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureNowthisisourofficeblock.Wehaveallthedepartmentshere:Sales,Accounting,Personnel,MarketResearchandsoon.这是我们的办公区。我们所有的部门都在这里：销售部、财务部、人事部、市场调研部等。Thefactoryisoperatingatfullcapacity.这家工厂正满负荷运转。That'sthewarehousewherethelargeritemsofmedicalinstrumentsarestored.Wekeepastockofthefast-movingitemssothaturgentorderscanbemetquickly.那是储存大医疗器械的仓库。销量好的产品都有一定库存，以满足紧急订单。Nowthisiswherethemachineassemblesthebicycles.这里是机器组装自行车的地方。01020304Isanyworkdonebysubcontractors?你们有分销商吗？Thewholeplantcovers1,800squaremeters.整个工厂占地1800平方米。Wehaveintroducednewtechnologyandstartedthenewmodellastyear.Ourdesignersalwayskeepupwiththestateofarttechnology.我们公司去年引进了新技术，并开始生产新产品。我们的技术水平始终与最新的技术保持一致。Whatisthemonthlyoutput?月产量有多少？05060708WealsohaveLogisticsDepartmenttomakesurethepromptdelivery.我们还设有物流部门，以确保及时发货。Eachproductissignedwiththeworkers'numbersforthecheck.每个产品上都标有工人的工号，以方便检查。Isthisassemblylinefullyautomated?装配线是全自动的吗？Whenwastheplantsetup?工厂是什么时候成立的？09101112We'rerunningonthreeshifts.我们实行三班制。Shallwestartwiththeassemblyline?我们从生产流水线开始吧？Doestheplantworkwitheverythingfromtherawmaterialtothefinishedproduct?从原料到成品都是工厂自己生产吗？Itwasverykindofyoutogivemeatouroftheplace.谢谢你陪我参观工厂。13141516Part

1Warm-upPart

2

Ac