2025年高职酒店英语（酒店应用）试题及答案

2025年高职酒店英语（酒店应用）试题及答案

（考试时间：90分钟满分100分）班级______姓名______第I卷（选择题，共40分）答题要求：本卷共20小题，每小题2分。在每小题给出的四个选项中，只有一项是符合题目要求的，请将正确答案的字母填在题后的括号内。1.Whenaguestchecksin,thereceptionistshouldfirstgreettheguest______.A.formallyB.friendlyC.politelyD.warmly2.“I'msorry,sir.Thereisnodoubleroomavailablenow.”Thissentenceisusedto______.A.makeareservationB.declineareservationC.confirmareservationD.changeareservation3.Whichofthefollowingistheproperwaytoanswerthephoneinahotel?A.“Hello,whoareyou?”B.“Goodmorning.Thisis[Hotelname].HowmayIassistyou?”C.“Whatdoyouwant?”D.“Yes?”4.Whenaguestasksaboutthehotelfacilities,thestaffshouldanswer______.A.brieflyB.indetailC.vaguelyD.impatiently答案：1.D2.B3.B4.B5.“Thebreakfastisservedfrom7:00amto10:00amintherestaurantonthefirstfloor.”Thisisinformationabout______.A.hotelserviceB.hotellocationC.hotelpriceD.hotelpolicy6.Ifaguestneedsaniron,thestaffshould______.A.saynodirectlyB.telltheguesttobuyonehimselfC.provideitpromptlyD.ignoretherequest7.Whenaguestcomplainsabouttheroombeingdirty,thestaffshould______.A.apologizefirstB.arguewiththeguestC.blamethecleanerD.makeexcuses8.“WeofferfreeWi-Fiinallrooms.”Thisisanexampleof______.A.hotelpromotionB.hotelruleC.hotelwarningD.hoteldecoration答案：5.A6.C7.A8.A9.Theterm“check-out”means______.A.guestsleavingthehotelB.guestsarrivingatthehotelC.guestsmakingareservationD.guestsaskingforservice10.Whenaguestwantstopaythebill,thecashiershould______.A.rushtheguestB.calculateaccuratelyandpresentclearlyC.overchargetheguestD.beimpatient11.Whichofthefollowingisacommongreetinginahotellobby?A.“Goodbye!”B.“Welcomeback!”C.“WhatcanIdoforyou?”D.“Seeyoulater!”12.Ifaguestasksfordirectionstothenearestbank,thestaffshould______.A.giveroughdirectionsB.drawamapimmediatelyC.provideclearandaccurateinformationD.saytheydon'tknow答案：9.A10.B11.C12.C13.“Ourhotelhasabeautifulviewoverlookingthecity.”Thisisaboutthehotel's______.A.servicequalityB.locationadvantageC.roomtypesD.staffattitude14.Whenhandlingaguest'slostandfounditem,thestaffshould______.A.keepitforthemselvesB.reportitimmediatelyandfollowproperproceduresC.ignoreitD.asktheguestforareward15.“Theswimmingpoolisopenfrom9:00amto9:00pm.”Thisisrelatedtothehotel's______.A.entertainmentfacilitiesB.diningfacilitiesC.businessfacilitiesD.laundryfacilities16.Ifaguestrequestsawake-upcall,theoperatorshould______.A.forgetaboutitB.confirmthetimeandcallontimeC.callrandomlyD.callanhourlater答案：13.B14.B15.A16.B17.Whichofthefollowingwordscanbeusedtodescribeacomfortablehotelbed?A.hardB.softC.dirtyD.small18.Whenaguestcomplimentsthehotelservice,thestaffshould______.A.beproudandarrogantB.expressgratitudepolitelyC.ignorethecomplimentD.askformoretips19.“Wehaveavarietyofroomtypestomeetdifferentguests'needs.”Thisshowsthehotel's______.A.flexibilityB.strictnessC.lazinessD.carelessness20.Ifaguesthasanemergencyinthehotel,thestaffshould______.A.panicB.handleitcalmlyandefficientlyaccordingtotheemergencyplanC.runawayD.waitfortheguesttosolveithimself答案：17.B18.B19.A20.B第II卷（非选择题，共60分）答题要求：本卷共3大题，根据题目要求作答，语言表达要准确、清晰、符合英语表达习惯。（一）填空题（共1题，每题10分，共10分）Pleasefillintheblankswiththeappropriatewordsaccordingtothecontext.Whenaguestarrivesatthehotel,thereceptionistshouldwelcometheguest______(warm)andcheckthereservation.Ifthereisnoreservation,thereceptionistshouldtrytofindaroom______(avail)fortheguest.Aftercheckingin,theguestmayaskaboutthehotelfacilities.Thereceptionistshouldintroducethem______(detail),suchasthelocationoftherestaurant,theopeninghoursoftheswimmingpool,etc.Ifaguesthasanyspecialrequests,likeanearlycheck-inoralatecheck-out,thereceptionistshouldtryto______(accommodation)themasmuchaspossiblewhilefollowingthehotel'spolicies.答案：warmly,available,indetail,accommodate（二）翻译题（共2题，每题15分，共30分）1.我们酒店提供免费的机场接送服务。2.请您在退房前结清账目。答案：1.Ourhoteloffersfreeairportshuttleservice.2.Pleasesettleyourbillbeforecheckingout.（三）简答题（共1题，每题20分，共20分）Aguestcomestothefrontdeskandsaysthattheairconditionerinhisroomisnotworkingproperly.Whatshouldthestaffdo?答案：First,thestaffshouldapologizetotheguestfortheinconvenience.Then,immediatelysendamaintenanceworkertotheguest'sroomtochecktheairconditioner.Whilewaitingforthemaintenanc