2025年东航乘务员英语笔试及答案

2025年东航乘务员英语笔试及答案

一、单项选择题（总共10题，每题2分）1.Whatistheprimaryroleofacabincrewmember?A.ToflytheaircraftB.ToassistpassengerswiththeirneedsC.Tomanagetheaircraft'snavigationsystemD.Torepairmechanicalissues2.Whichofthefollowingisastandardsafetyannouncementinanaircraft?A."Pleasefastenyourseatbeltsandenjoytheflight."B."Thelavatoriesarelocatedatthefrontoftheaircraft."C."Incaseofemergency,oxygenmaskswilldropfromtheceiling."D."Theflightattendantsareheretoserveyoudrinks."3.Whatshouldcabincrewmembersdoincaseofafirealarm?A.Ignoreitandcontinueservingpassengers.B.Checktheirassignedstationandreporttothecaptain.C.AnnounceoverthePAsystemthatitisafalsealarm.D.Directpassengerstothenearestexitimmediately.4.Howshouldcabincrewmembershandleapassengerwhoisunwell?A.Askthepassengertostayintheirseatandwait.B.Offerwaterandchecktheirvitalsignsifpossible.C.Ignorethepassengerandcontinuewiththeflight.D.Callthecaptainimmediatelywithoutnotifyingthepassenger.5.Whatisthecorrectprocedureforsecuringapassengerseatduringtakeoff?A.Ensuretheseatbackisuprightandthetraytableisintheuprightposition.B.Allowpassengerstoadjusttheirseatsastheyplease.C.Leavetheseatbeltonbutallowpassengerstoremovetheirseatbacks.D.Fastentheseatbeltbutdonotsecuretheseatback.6.Whatshouldcabincrewmembersdoifapassengerrefusestowearaseatbelt?A.Politelyexplainthesafetyregulationsandaskthemtocomply.B.Allowthepassengertositwithoutaseatbelt.C.Reportthepassengertotheauthoritiesimmediately.D.Ignorethepassengerandcontinuewiththeflight.7.Whatisthepurposeoftheemergencyexitrow?A.Toprovidemorelegroomforpassengers.B.Toensureeasieraccessforcabincrewincaseofanemergency.C.Tostoreemergencyequipment.D.Toofferapremiumseatingoption.8.Whatshouldcabincrewmembersdoiftheyencounteramedicalemergency?A.Waitforthecaptaintoarrivebeforetakinganyaction.B.Providebasicfirstaidandcallformedicalassistanceifneeded.C.Ignoretheemergencyandcontinuewiththeflight.D.Askthepassengertocallforhelpontheirmobilephone.9.Whatisthesignificanceofthepre-flightsafetydemonstration?A.Toentertainpassengersduringtheflight.B.Toinformpassengersaboutthesafetyfeaturesoftheaircraft.C.Totestthecabincrew'sknowledgeofsafetyprocedures.D.Toselladditionalmerchandisetopassengers.10.Whatshouldcabincrewmembersdoiftheydiscoverasecuritybreach?A.Ignoreitandcontinuewiththeflight.B.Reportthebreachtothecaptainandfollowtheirinstructions.C.Confronttheindividualimmediatelyandresolvetheissue.D.Alertallpassengersandrequesttheirassistance.二、填空题（总共10题，每题2分）1.Cabincrewmembersareresponsibleforensuringthesafetyandcomfortof_______.2.Theemergencyexitrowislocatedatthe_______oftheaircraft.3.Incaseofafire,cabincrewmembersshoulduse_______toputoutsmallfires.4.Thepre-flightsafetydemonstrationisconductedto_______.5.Cabincrewmembersshouldalwaysweartheirnametagsand_______.6.Theseatbeltsignshouldbekeptonduring_______and_______.7.Incaseofamedicalemergency,cabincrewmembersshouldprovide_______.8.Theoxygenmasksdropfromthe_______incaseofanemergency.9.Cabincrewmembersshouldbetrainedin_______andfirstaid.10.Theprimarygoalofcabincrewmembersisto_______.三、判断题（总共10题，每题2分）1.Cabincrewmembersareallowedtodrinkalcoholduringtheflight.(False)2.Theemergencyexitrowprovidesmorelegroomforpassengers.(True)3.Cabincrewmembersshouldalwaysremaincalmandcomposedduringemergencies.(True)4.Thepre-flightsafetydemonstrationismandatoryforallpassengers.(True)5.Cabincrewmembersareresponsiblefortheaircraft'snavigationsystem.(False)6.Incaseofamedicalemergency,cabincrewmembersshouldcallformedicalassistance.(True)7.Theseatbeltsignshouldbekeptonduringturbulenceandlanding.(True)8.Cabincrewmembersareallowedtoignorepassengerswhorefusetowearseatbelts.(False)9.Theoxygenmasksdropfromtheceilingincaseofanemergency.(True)10.CabincrewmembersshouldbetrainedinCPRandfirstaid.(True)四、简答题（总共4题，每题5分）1.Describetheresponsibilitiesofacabincrewmemberduringaflight.Cabincrewmembersareresponsibleforensuringthesafetyandcomfortofpassengers.Theyconductpre-flightsafetydemonstrations,assistpassengerswiththeirneeds,monitorthecabin,handleemergencies,andprovidein-flightservicessuchasmealsandbeverages.2.Explaintheimportanceofthepre-flightsafetydemonstration.Thepre-flightsafetydemonstrationisconductedtoinformpassengersaboutthesafetyfeaturesoftheaircraft,includingthelocationofemergencyexits,theuseofoxygenmasks,andtheproperwaytofastenseatbelts.Itensuresthatpassengersareawareofthesafetyproceduresandcanrespondeffectivelyincaseofanemergency.3.Whatshouldcabincrewmembersdoincaseofafirealarm?Incaseofafirealarm,cabincrewmembersshouldchecktheirassignedstationandreporttothecaptain.Theyshouldthenfollowthefiresafetyprocedures,includingusingfireextinguishersifnecessary,guidingpassengerstothenearestexit,andensuringthatallpassengershaveevacuatedtheaircraftsafely.4.Discusstheroleofcabincrewmembersinhandlingamedicalemergency.Cabincrewmembersshouldprovidebasicfirstaidandcallformedicalassistanceifneeded.Theyshouldassessthesituation,providenecessarymedicalcare,andensurethatthepassengeriscomfortable.Theyshouldalsokeepthecaptaininformedaboutthesituationandfollowanyinstructionsgivenbythemedicalprofessionalsonboard.五、讨论题（总共4题，每题5分）1.Howdoestheroleofacabincrewmembercontributetotheoverallsafetyoftheflight?Theroleofacabincrewmemberiscrucialtotheoverallsafetyoftheflight.Theyensurethatsafetyproceduresarefollowed,assistpassengersinemergencies,andprovideasecureandcomfortableenvironment.Theirtrainingandpreparednesscontributetothesafetyofallpassengersandcrewonboard.2.Whatarethekeyskillsrequiredforacabincrewmember?Cabincrewmembersneedtopossessexcellentcommunicationskills,customerserviceskills,andtheabilitytoremaincalmunderpressure.Theyshouldbeknowledgeableaboutsafetyprocedures,firstaid,andemergencyresponse.Additionally,theyshouldhaveproblem-solvingskills,teamworkabilities,andastrongsenseofresponsibility.3.Howdoesthepre-flightsafetydemonstrationenhancepassengersafety?Thepre-flightsafetydemonstrationenhancespassengersafetybyfamiliarizingthemwiththesafetyfeaturesoftheaircraftandtheprocedurestofollowincaseofanemergency.Itensuresthatpassengersareawareofthelocationofemergencyexits,theuseofoxygenmasks,andtheproperwaytofastenseatbelts.Thisknowledgeempowerspassengerstorespondeffectivelyandsafelyduringunexpectedsituations.4.Discusstheimportanceofteamworkamongcabincrewmembers.Teamworkamongcabincrewmembersisessentialforensuringthesmoothoperationoftheflightandthesafetyofpassengers.Theyworktogethertoconductsafetydemonstrations,assistpassengers,handleemergencies,andprovidein-flightservices.Effectivecommunication,coordination,andmutualsupportamongcrewmemberscontributetoaharmoniousandefficientcabinenvironment,ultimatelyenhancingtheoverallpassengerexperience.答案和解析一、单项选择题1.B2.C3.B4.B5.A6.A7.B8.B9.B10.B二、填空题1.passengers2.front3.fireextinguishers4.informpassengersaboutthesafetyfeaturesoftheaircraft5.identificationbadges6.takeoffandlanding7.basicfirstaid8.ceiling9.emergencyresponse10.ensurethesafetyandcomfortofpassengers三、判断题1.False2.True3.True4.True5.False6.True7.True8.False9.True10.True四、简答题1.Cabincrewmembersareresponsibleforensuringthesafetyandcomfortofpassengers.Theyconductpre-flightsafetydemonstrations,assistpassengerswiththeirneeds,monitorthecabin,handleemergencies,andprovidein-flightservicessuchasmealsandbeverages.2.Thepre-flightsafetydemonstrationisconductedtoinformpassengersaboutthesafetyfeaturesoftheaircraft,includingthelocationofemergencyexits,theuseofoxygenmasks,andtheproperwaytofastenseatbelts.Itensuresthatpassengersareawareofthesafetyproceduresandcanrespondeffectivelyincaseofanemergency.3.Incaseofafirealarm,cabincrewmembersshouldchecktheirassignedstationandreporttothecaptain.Theyshouldthenfollowthefiresafetyprocedures,includingusingfireextinguishersifnecessary,guidingpassengerstothenearestexit,andensuringthatallpassengershaveevacuatedtheaircraftsafely.4.Cabincrewmembersshouldprovidebasicfirstaidandcallformedicalassistanceifneeded.Theyshouldassessthesituation,providenecessarymedicalcare,andensurethatthepassengeriscomfortable.Theyshouldalsokeepthecaptaininformedaboutthesituationandfollowanyinstructionsgivenbythemedicalprofessionalsonboard.五、讨论题1.Theroleofacabincrewmemberiscrucialtotheoverallsafetyoftheflight.Theyensurethatsafetyproceduresarefollowed,assistpassengersinemergencies,andprovideasecureandcomfortableenvironment.Theirtrainingandpreparednesscontributetothesafetyofallpassengersandcrewonboard.2.Cabincrewmembersneedtopossessexcellentcommunicationskills,customerserviceskills,andtheabilityt