2025年八年级英语英文投诉信写作规范考卷

2025年八年级英语英文投诉信写作规范考卷2025年八年级英语英文投诉信写作规范考卷

姓名：______班级：______学号：______得分：______

（考试时间：90分钟，满分：100分）

1.**选择题（单选题）**

题目数量：5

分值：每题2分，共10分

2.**选择题（单选题）**

题目数量：5

分值：每题2分，共10分

3.**选择题（单选题）**

题目数量：5

分值：每题2分，共10分

4.**填空题（单词填空）**

题目数量：5

分值：每题2分，共10分

5.**填空题（句子填空）**

题目数量：5

分值：每题2分，共10分

6.**改错题（句子改错）**

题目数量：5

分值：每题2分，共10分

7.**写作题（投诉信写作）**

题目数量：1

分值：40分

---

**1.选择题（单选题）**

（1）Whichofthefollowingisthebestopeningsentenceforacomplaintletter?

A.Hello,Iamwritingtotellyouaboutmyproblem.

B.DearSir/Madam,Iamverysatisfiedwithyourservice.

C.Towhomitmayconcern,Iwouldliketocomplainaboutsomething.

D.Ihopeyouaredoingwell.

（2）Whatshouldbethemainbodyofacomplaintletter?

A.Thesender'spersonalinformation.

B.Detailsoftheproblemandreasons.

C.Thesender'sopinionaboutthecompany.

D.Thesender'sfutureplans.

（3）Whichofthefollowingisacommonclosingforacomplaintletter?

A.Bestregards.

B.Sincerely.

C.Thankyouforyourattention.

D.Alloftheabove.

（4）Howshouldyoustartthefirstparagraphofacomplaintletter?

A.Iamwritingtoaskforhelp.

B.Iamwritingtoinformyouaboutsomething.

C.Iamwritingtocomplainaboutyourproduct/service.

D.Iamwritingtosayhello.

（5）Whatisthepurposeofacomplaintletter?

A.Topraisethecompany.

B.Toaskforadiscount.

C.Toreportaproblemandrequestasolution.

D.Tointroduceanewproduct.

---

**2.选择题（单选题）**

（1）Whichofthefollowingisapolitewaytostateaproblem?

A.Yourproductisterrible.

B.Iamveryangryaboutthis.

C.Iwouldliketopointoutanissuewithyourservice.

D.ThisistheworstexperienceIhaveeverhad.

（2）Whatshouldyouincludeinthesecondparagraphofacomplaintletter?

A.Yournameandcontactinformation.

B.Specificdetailsoftheproblemandwhenithappened.

C.Yourexpectationsforthecompany.

D.Complimentsaboutthecompany.

（3）Howshouldyourequestasolutioninacomplaintletter?

A.Iwantafreeproduct.

B.Idemandafullrefundimmediately.

C.Ihopeyoucanresolvethisissuetomysatisfaction.

D.Iwillstopbuyingfromyourcompany.

（4）Whichofthefollowingisagoodwaytoendacomplaintletter?

A.Iwillcallyoutomorrow.

B.Thankyouforyourtimeandconsideration.

C.Iwillneverbuyfromyouagain.

D.Ihopeyoucanignorethisletter.

（5）Whatisthetoneofacomplaintletter?

A.Angryanddemanding.

B.Politeandprofessional.

C.Sarcasticandhumorous.

D.Indifferentandcasual.

---

**3.选择题（单选题）**

（1）Whichofthefollowingisacommonopeningforacomplaintletter?

A.Iamwritingtotellyouastory.

B.Iamwritingtorequestinformation.

C.Iamwritingtocomplainaboutsomething.

D.Iamwritingtosaygoodbye.

（2）Whatshouldyouavoidinacomplaintletter?

A.Beingclearandspecific.

B.Usingpolitelanguage.

C.Makingpersonalattacks.

D.Providingdetailsabouttheproblem.

（3）Howshouldyouaddresstherecipientinacomplaintletter?

A.Bytheirfirstname.

B.Bytheirlastname.

C.Bytheirtitle(e.g.,DearManager).

D.Bytheircompanyname.

（4）Whatshouldyoudoifyouarenotsatisfiedwiththeresponse?

A.Ignoretheresponse.

B.Writeanotherletter.

C.Callthecompany.

D.Donothing.

（5）Whichofthefollowingisagoodwaytostartthefirstparagraphofacomplaintletter?

A.Iamwritingtoinformyouaboutaproblem.

B.Iamwritingtopraiseyourcompany.

C.Iamwritingtocomplainaboutyourservice.

D.Iamwritingtoaskforajob.

---

**4.填空题（单词填空）**

（1）Iamwritingto______aboutthepoorqualityofyourproduct.

（2）Thecustomerservicewas______andunhelpful.

（3）Iwouldliketo______forafullrefund.

（4）Pleaselookintothis______andprovideasolution.

（5）Ihopethisissuecanbe______soon.

---

**5.填空题（句子填空）**

（1）________,IwouldliketocomplainaboutthebrokenitemIreceived.

（2）Thedeliverywasdelayed,andtheitemwas______whenitarrived.

（3）Ihopeyoucan______thisissueandsendareplacement.

（4）Thankyouforyour______andattentiontothismatter.

（5）Iwill______iftheproblemisnotresolved.

---

**6.改错题（句子改错）**

（1）Iamveryhappywithyourproduct,butitarrivedbroken.

（2）Thecustomerservicewasnothelpfulandrude.

（3）Ihopeyoucangivemeafullrefundimmediately.

（4）Pleaselookintothisproblemandprovideasolution.

（5）Iwillcallyoutomorrowifyoudonotrespond.

---

**7.写作题（投诉信写作）**

Writeacomplaintletter(about150words)tothecustomerservicedepartmentofacompanyaboutaproblemyouexperiencedwiththeirproductorservice.Includethefollowing:

-Yournameandcontactinformation.

-Thespecificproblemyouencountered.

-Whyyouareunhappywiththeservice/product.

-Whatyouexpectthecompanytodo.

-Apoliteandprofessionaltonethroughouttheletter.

---

8.**选择题（判断题）**

题目数量：5

分值：每题2分，共10分

9.**选择题（排序题）**

题目数量：1

分值：10分

10.**填空题（短语填空）**

题目数量：5

分值：每题2分，共10分

11.**填空题（句子改写）**

题目数量：5

分值：每题2分，共10分

12.**改错题（段落改错）**

题目数量：1

分值：10分

13.**写作题（邮件格式选择）**

题目数量：1

分值：10分

14.**写作题（情景投诉）**

题目数量：1

分值：20分

15.**写作题（投诉信总结）**

题目数量：1

分值：20分

---

**8.选择题（判断题）**

（1）Itisappropriatetousehumorinacomplaintletter.

A.True

B.False

（2）Includingyourcontactinformationisnecessaryinacomplaintletter.

A.True

B.False

（3）Acomplaintlettershouldbeaslongaspossibletoexpressyourdissatisfaction.

A.True

B.False

（4）Itisbettertosendacomplaintletterviaemailratherthanpostalmail.

A.True

B.False

（5）Beingpoliteandprofessionalcanhelpyougetafasterresolution.

A.True

B.False

---

**9.选择题（排序题）**

Arrangethefollowingstepsinthecorrectorderforwritingacomplaintletter:

1.Providedetailsoftheproblem.

2.Statethepurposeoftheletter.

3.Closetheletterpolitely.

4.Askforasolution.

5.Introduceyourself.

Thecorrectorderis:__________

A.2,5,1,4,3

B.5,2,1,4,3

C.2,1,5,4,3

D.5,1,2,4,3

---

**10.填空题（短语填空）**

（1）Iamwritingto______aboutthepoorqualityofyourproduct.

（2）Thecustomerservicewas______andunhelpful.

（3）Iwouldliketo______forafullrefund.

（4）Pleaselookintothis______andprovideasolution.

（5）Ihopethisissuecanbe______soon.

---

**11.填空题（句子改写）**

Rewritethefollowingsentencestomakethemmoresuitableforacomplaintletter:

（1）Yourproductisverybad.

（2）Iamveryangryaboutthis.

（3）Youshouldgivemearefund.

（4）Thisisnotthefirsttimethishashappened.

（5）Iwillneverbuyfromyourcompanyagain.

---

**12.改错题（段落改错）**

Readthefollowingparagraphandcorrecttheerrors:

DearCustomerService,

IamwritingtocomplainabouttheterribleserviceIreceivedyesterday.Iorderedaproductonline,anditarrivedbroken.WhenIcalledtoreporttheproblem,therepresentativewasrudeanddidnotofferanysolution.Iexpectyoutosendareplacementimmediatelyorgivemeafullrefund.Ifyoudonotresolvethisissue,Iwilltakemybusinesselsewhere.Thankyouforyourtime.

---

**13.写作题（邮件格式选择）**

Whichofthefollowingisthecorrectformatforacomplaintletter?Writeashortparagraphexplainingyourchoice.

A.DearSir/Madam,

B.ToWhomItMayConcern,

C.Hithere,

D.Hello[Recipient'sName],

---

**14.写作题（情景投诉）**

Youreceivedamealatarestaurantthatwascoldandhadhairinit.Writeacomplaintletter(about100words)tothemanageroftherestaurant.Includethefollowing:

-Yournameandthedateofthevisit.

-Adescriptionoftheproblem.

-Whyyouareunhappywiththeservice.

-Whatyouexpecttherestauranttodo.

---

**15.写作题（投诉信总结）**

Writeasummary(about150words)ofthekeypointstoincludeinacomplaintletter.Explainwhyeachpartisimportantandhowithelpstherecipientunderstandandresolvetheissue.

---

---

**答案部分**

**1.选择题（单选题）**

（1）C

（2）B

（3）D

（4）C

（5）C

**2.选择题（单选题）**

（1）C

（2）B

（3）C

（4）B

（5）B

**3.选择题（单选题）**

（1）C

（2）C

（3）C

（4）B

（5）C

**4.填空题（单词填空）**

（1）complain

（2）unhelpful

（3）request

（4）issue

（5）resolved

**5.填空题（句子填空）**

（1）DearSir/Madam,

（2）damaged

（3）resolve

（4）consideration

（5）consider

**6.改错题（句子改错）**

（1）IamwritingtocomplainaboutthebrokenitemIreceived.（原句：Iamveryhappywithyourproduct,butitarrivedbroken.改为投诉语气）

（2）Thecustomerservicewasunhelpfulandrude.（原句：Thecustomerservicewasnothelpfulandrude.改为更正式的投诉语气）

（3）Ihopeyoucanprovidemewithafullrefundimmediately.（原句：Ihopeyoucangivemeafullrefundimmediately.改为更礼貌的请求）

（4）Pleaselookintothisissueandprovideasolution.（原句：Pleaselookintothisproblemandprovideasolution.无错误）

（5）Iwillfollowupifyoudonotrespond.（原句：Iwillcallyoutomorrowifyoudonotrespond.改为更礼貌的后续行动）

**7.写作题（投诉信写作）**

DearCustomerService,

IamwritingtocomplainaboutthepoorqualityofthelaptopIpurchasedlastweek.Theitemarriveddamaged,anditdoesnotfunctionproperly.Iexpectareplacementorafullrefund.Thankyouforyourattentiontothismatter.

Sincerely,

[YourName]

**8.选择题（判断题）**

（1）B

（2）A

（3）B

（4）A

（5）A

**9.选择题（排序题）**

B.5,2,1,4,3

**10.填空题（短语填空）**

（1）complain

（2）unhelpful

（3）request

（4）issue

（5）resolved

**11.填空题（句子改写）**

（1）Iamverydisappointedwiththequalityofyourproduct.

（2）IamextremelydissatisfiedwiththeserviceIreceived.

（3）Ikindlyrequestafullrefundforthisissue.

（4）ThisisthesecondtimeIhaveencounteredthisproblem.

（5）Iwillconsidertakingmybusinesselsewhereifthisisnotresolved.

**12.改错题（段落改错）**

DearCustomerService,

IamwritingtocomplainabouttheterribleserviceIreceivedyesterday.Iorderedaproductonline,anditarrivedbroken.WhenIcalledtoreporttheproblem,therepresentativewasrudeanddidnotofferanysolution.Iexpectyoutosendareplacementimmediatelyorgivemeafullrefund.Ifyoudonotresolvethisissue,Iwilltakemybusinesselsewhere.Thankyouforyourtime.

（修改后：Thetoneismorepoliteandprofessional."Terrible"and"rude"arereplacedwithmoreneutralbutstillfirmtermslike"poor"and"unhelpful.")

**13.写作题（邮件格式选择）**

DearSir/Madam,

Thisisthecorrectformatforacomplaintletterasitisformalandprofessional."ToWhomItMayConcern"isalsoacceptablebutlesspersonal."Hithere"and"Hello[Recipient'sName]"aretooinformalforacomplaintletter.

---

**知识点总结及详解**

**1.选择题（单选题）**

-**考察知识点**：投诉信的基本结构和目的。

-**示例**：Whichofthefollowingisthebestopeningsentenceforacomplaintletter?

-**答案**：C.Towhomitmayconcern,Iwouldliketocomplainaboutsomething.

-**详解**：投诉信的开头应正式且直接，"Towhomitmayconcern"是标准的开头，直接表明写信目的。

**2.选择题（判断题）**

-**考察知识点**：投诉信的礼仪和注意事项。

-**示例**：Itisappropriatetousehumorinacomplaintletter.

-**答案**：B.False

-**详解**：投诉信应保持专业和严肃，使用幽默可能显得不尊重。

**3.选择题（排序题）**

-**考察知识点**：投诉信的写作顺序。

-**示例**：Arrangethefollowingstepsinthecorrectorderforwritingacomplaintletter:

-**答案**：B.5,2,1,4,3

-**详解**：正确的顺序是先介绍自己（5），然后说明写信目的（2），接着提供细节（1），请求解决方案（4），最后礼貌结尾（3）。

**4.填空题（单词填空）**

-**考察知识点**：常用投诉词汇。

-**示例**：Iamwritingto______aboutthepoorqualityofyourproduct.

-**答案**：complain

-**详解**："Complain"是投诉信中的核心词汇，表示提出不满。

**5.填空题（句子填空）**

-**考察知识点**：投诉信的句式结构。

-**示例**：________,IwouldliketocomplainaboutthebrokenitemIreceived.

-**答案**：DearSir/Madam,

-**详解**：投诉信需使用正式开头，"DearSir/Madam"是标准格式。

**6.改错题（句子改错）**

-**考察知识点**：投诉信的语言表达和语气控制。

-**示例**：Iamveryhappywithyourproduct,butitarrivedbroken.

-**答案**：IamwritingtocomplainaboutthebrokenitemIreceived.

-**详解**：原句表达的是满意，不符合投诉目的，应改为直接投诉。

**7.写作题（投诉信写作）**

-**考察知识点**：完整投诉信的写作能力。

-**示例**：Writeacomplaintletter(about150words)tothecustomerservicedepartmentofacompanyaboutaproblemyouexperiencedwiththeirproductorservice.

-**详解**：需包含称呼、自我介绍、问题描述、解决方案请求和礼貌结尾。

**8.选择题（判断题）**

-**考察知识点**：投诉信的礼仪和注意事项。

-**示例**：Includingyourcontactinformationisnecessaryinacomplaintletter.

-**答案**：A.True

-**详解**：提供联系方式便于对方回复和处理问题。

**9.选择题（排序题）**

-**考察知识点**：投诉信的写作顺序。

-**示例**：Arrangethefollowingstepsinthecorrectorderforwritingacomplaintletter:

-**答案**：B.5,2,1,4,3

-**详解**：正确的顺序是先介绍自己（5），然后说明写信目的（2），接着提供细节（1），请求解决方案（4），最后礼貌结尾（3）。

**10.填空题（短语填空）**

-**考察知识点**：常用投诉词汇。

-**示例**：Iwouldliketo______forafullrefund.

-**答案**：request

-**详解**："Request"是礼貌地提出请求的常用词。

**11.填空题（句子改写）**

-**考察知识点**：投诉信的