《城市轨道交通客服英语》-Project1 task3

PartIDialoguePartIIusefulexpressionPartIIITextPartIVexercisecontentTeachingobjective1.Abilityobjective(1)Beabletohelppassengerbuysubwayticket.能够帮助旅客买票(2)Beabletohelppassengerbuydifferentkindsofsubwaytickets,suchaschildrentickets.能够帮助旅客购买不同类型的车票，如儿童票(3)Beabletohelppassengeruseticketvendingmachine.能够帮助旅客使用自动售票机(4)BeabletoreadtheEnglishpassageaboutbuyingticketorsellingticket.能够阅读有关买票、售票的英文文章2.KnowledgeObjective(1)Rememberthewordsandphrasesaboutsubwayticket.识记有关地铁车票的单词和短语(2)Mastersomeexpressionsaboutsubwayticket.掌握有关地铁车票的表达(3)Befamiliarwiththeprocessofsellingsubwayticket.熟悉地铁售票流程3.Qualityobjective(1)

Followthesubwayrulesandregulations遵守规章，按章办事(2)Whendealingwithproblemsaboutticketservice,thestaffshouldbemeticulous,patientandenthusiastic.处理问题细致耐心，热情洋溢(3)Thestaffshouldservepassengerswithheartandholdtheprincipleof“passengerfirst”用心为旅客服务并秉持“旅客至上”原则TaskdescriptionLilyisanewcomerinXi’ananditisthefirsttimeforhimtotakesubway.shewantstogotoXiaoZhaiStation,butshedoesn'tknowhowtobuyaticketbecauseshecan'treadChinese.Asasubwaystaffmember,canyouhelphersolvethefollowingproblems?Lily是一位外国人，刚来西安并且是第一次乘坐地铁，她想去小寨站，但因为看不懂中文因此不知道怎么买票，作为一名地铁工作人员，你能帮助她解决以下问题吗？1.Shewantstousetheautomaticticketmachinetobuyaticket,butshecan'tunderstandtheprocessabove.CanyoutellhertheprocessofusingtheticketmachinetobuyaticketinEnglish?1.她想使用自动售票机买票，但看不懂上面的流程，你能用英文告诉她使用自动售票机购票的流程吗？2.

ShewantstotransferfromXiaoZhaiStationtoZhongLouStation,butitisalittledifficultforherwhodoesnotspeakChinese.WouldyoupleasetellherhowtotransferinEnglish?2.她想从小寨站换乘到钟楼站，但对于不会中文的他有点困难，请你用英文告诉她如何换乘？3.

Sheiscurioustoseethatsomepeoplecanbuyticketsbymobilephone.WouldyoupleasetellherinEnglishhowtobuysubwayticketsbymobilephone?3.她看到有人用手机就能买票，比较好奇，请你用英文向她介绍如何用手机购买地铁票？

PartIDialoguePoint1.buyingticketsDialogueAPassenger:Excuseme,Iwanttobuyasubwayticket.Clerk:Whereareyougoing?Passenger:IwanttogoXiaoZhaistation,Howmuchistheticket?Clerk:Howmanyticketsdoyouwant?Passenger:Two,please.Clerk:

It'llbe12yuan.Passenger:OK,hereyouare.Clerk:

Hereisyourticketandchange.Pleasekeepitsafe.Passenger:Thankyou.Clerk:You’rewelcome.Point1.buyingticketsDialogueBClerk:Hello,canIhelpyou?Passenger:IwanttobuytwoticketstoBeidajiestation,oneisforanadultandtheotherisforachild.Clerk:OK,Howtallisyourchild?

Passenger:Mychildis1.2m.Clerk:

Accordingtotherelevantsubwayregulations,eachadultcanbringalongonechildwithheightlessthan1.2mforfree,youonlyneedtobuyanadultticketandthat’s8yuaninall.Passenger:Ok,hereisthemoney.Clerk:

Hereisyourticketandchange,pleasecheckthem.Point1.buyingticketsDialogueCClerk:WelcometoXi’anSubway!WhatcanIdoforyou?Passenger:HowmuchisonetickettoHangTianChengstation?Clerk:RMB2,Pleasekeepyoursmallchange.Passenger:HowmanystopsaretherefromheretoHangTianChengstation?Clerk:I'mafraidyouhavetochangefromLine1toanother.Thereisnodirectlinetothere.Passenger:Then,whatshouldIdo?Clerk:YoucantakeLine1.YouneedtogetoffatZhongLoustopandchangetoLine4.ThenyouwillarriveatHangTianChengstation.Passenger:IsitwhereIgetoff?Clerk:Yep.Mayyouhaveagoodtrip!Passenger:Thanksalot!

Point1.buyingticketsDialogueDPassenger:Excuseme,CouldyouspeakEnglish?Clerk:Yes,Ido,howcanIhelpyou?Passenger:CanyoutellmehowIcangetasubwayticket?Clerk:Ofcourse,Wecanusetheticketvendingmachinethere.

Passenger:I’manewcomerhereanddon’tknowhowtouse,Canyoushowmehowtooperate?Clerk:

Sure,noproblem.First,chooseyourdestinationandfindthepriceonmap.Forexample,IfyourdestinationisZhongLoustation,pleasechoosetheEnglishservice.Asyoucanseeonthescreen,ZhongLoustationisonLine2.then,hittheticketbuttonandchoosetheticketprice.Passenger:Ok,whatshouldIdonext?

Clerk:Afterfinishingchoosing,pleaseinsertthecoinsintotheslot,thentakeyourticketandgototheticketgate.Tapyourticketandwalkonthrough.Passenger:Ok.Igetit,thanksforyourhelp.Clerk:It’smypleasure.Point1.buyingticketsClerk:Goodafternoon.WhatcanIdoforyou?Passenger:Goodafternoon.WhichlineshouldItaketotheZhongLou?Clerk:TherearemanylinespassingbyZhongLou,suchastheline1,line2andline5.Passenger:CanIgettheredirectlyordoIhavetochangetoanotherline?Clerk:Youcangotheredirectlybyline1andline2.Ifyoutaketheline5,youneedtotransfertotheline3atthestationofXiaoZhai.Passenger:IthinkI'dbettertakethoselineswhichIcanarrivedirectlysinceIcan'tfigureoutthesubwaysystemsometimes.Clerk:Itiseasy.Youjustneedtofollowtheinstructionsofthemapinthesubwaystation.Passenger:Iwill.Howmuchisthefare?Clerk:Thepriceoftheticketis12yuan.Passenger:CanIbuythetickethere?Clerk:No.Thisistheinformationdesk.Thereareticketofficesandticketvendingmachinesoverthere,whereyoucanbuyticket.Passenger:HowlongwillittaketogettoZhongLou?Clerk:Thesubwayisextremelyquick.Thereare4stopsintotal,anditwilltakeabout15minutes.Passenger:Isee.Thankyouverymuch.Clerk:Youarewelcome.Haveanicetrip!point2.ticketingserviceDialogueAPassenger:Excuseme,I'dliketoknowhowmanywaysthatIcanbuysubwaytickets.Clerk:Thereareseveralways.Forexample,youcanbuyticketatticketofficeortheticketvendingmachine.YoucanalsouseyouAliPayifyouliketosincetheticketgatecanrecognizethe

electroniccard.Passenger:Thanyou,Iwillusemyelectroniccard,it’ssoconvenient.Clerk:Ok,hereiswaytoticketgate.Passenger:Thankyou.Clerk:

You’rewelcome.point2.ticketingserviceDialogueBPassenger:Excuseme,mymetrocardisbroken.WherecanIgetitreplaced?Clerk:Wecan’treplaceithere，youneedtogoXiaoZhaistationtogetitreplaced.Passenger:Ok,IwanttoknowwhetherthevalueofthecardcanberefundedifIchangeanewmetrocard?Clerk:ifthecardisdamaged,thevalueofthecardcannotberefunded.Passenger:Whataboutthebalanceonmycurrentcard?

Clerk:Thebalanceofyourcardwillbetransferredtoyournewcard.Passenger:Thankyou.Clerk:It’smypleasure.point2.ticketingserviceDialogueCPassenger:Excuseme,howdoIgettoZhongLoustationfromhere?Clerk:Tikeline1toXiaoZhaistationandtransfertoline2.Passenger:Thankyou,Howmuchistheticket?Clerk:Howmanyticketsdoyouwant?Passenger:twoplease.Clerk:Itwillbe12yuan.DialogueDPassenger:Hello,I’dliketogetametrocard.Clerk:Thereisa20RMBdeposit,anda20RMBminimumforyourfirstcharge.Passenger:Hereis100RMB,Iwanttoput80RMBonmycard.Clerk:20RMBfordeposit,80forthecardand100intotal.Passenger:AndIwanttoknowwhetherIcanhavemycardbackifIloseit?Clerk:Thereisnorecordofthecard,soifyouloseit,youneedtogetanewone.Passenger:Isee,Thankyou.point2.ticketingserviceHigh-leveldialoguePassenger:Hello,it’smyfirsttimetotakesubwayandIheardthatthecellphonecanbeusedtotakesubway.Clerk:Yes,ithasbeenlaunchedforquiteawhileandit’sveryconvenientforpassengers.Passenger:Couldyoutellmehowtousecellphonetotakesubway?Clerk:Ofcourse,First,youneedtodownloadtheYikatongappfromtheappstore,oryoucanscantheQRcodeonthepamphlettodownload.AliPaywillalsobeagoodchoice.Passenger:Ihavedownloaded,whatshouldIdonext?Clerk:Youneedtofinishactivatingthecardandtopupthecardonline.Then,tapyourelectronicmetrocardontheinductionzone,thegatedoorwillopenaftertapping.Whatyouneedtonoticeisthatthecardcannotberecognizedwhenthereisnointernetonthephone.Passenger:Wow,soamazing.Butit’salittlecomplexformetoremembersomanyprocedures.Clerk:Don’tworry,InstructionmanualofMetroCardhasbeenplacedatallstationsalongthemetrolineforpassengerstoreadatanytime,andyoucantakeoneforreferencewhenoperating.Passenger:That’sgreat,thankyou.Clerk:You’rewelcome.PartIIUsefulsentences1.HowmuchdoesitcostfromXiaoZhaitoZhonglou?从小寨站到钟楼站需要多少钱？2.WherecanItransfertoline2?我从哪里可以换乘到2号线?3.Thiscardisnotvalid,pleaseseestaffforassistance.该卡不能用，请到窗口处理。4.Thesubwayischargedaccordingtothemileage.Thestartingpriceis2yuanandthestartingmileageis5kilometers.地铁按照乘车里程计费，起步价2元，起步里程5千米。5.Pleaseswipeyourcardagain.请您再刷一次卡。

6.Pleaseinsertyourcard.请插入卡。7.Sorry,yourtickethasnotenoughvalue.对不起，卡里余额不足。8.Youcantransferfromline2toline1atXiaoZhaiStation.你可以在小寨站从二号线换乘到一号线。9.Isthistherightstationtotransfer?是在这一站换乘吗？10.WherecanIbuytheticket？请问在哪里可以买票？PartIIITextSubwayticketpurchaseprocessPrepareyourticketWhentakingsubway,youneedtopreparevalidChinesedocuments,suchasChineseidentitycard,drivinglicenseandpassport,thisisthemostbasicrequirementwhenridingthesubway.Atthesametime,youcanalsoconsiderbuyingarechargecard,whichcanbeusedseveraltimes,savethetimeofbuyingticketsformanytimes,andgreatlyimprovetheefficiencyofsubwaytravel.2.BuyingticketTherearetwooptionsforpurchasingsubwaytickets,oneistobuythemonthespotandtheotheristobuythemonline.Tobuyticketsonthespot,youneedtoshowyourvalidIDattheticketofficeofthestationtocollecttickets.Purchasingticketsonline,youcanopenthecorrespondingofficialwebsite,selectthestartinpointandterminal,login,fillinthename,numberanduploadthevalidIDphotointhewindowandsubmittheordertocompletetheticketaccordingtothepromptinformation.3.PaymentoffeesForpurchasingticketonspot,youcanchoosecash,bankcardandotherwaystopay.Forpurchasingticketonline,youcanchooseAlipay,wechatPayandothermeans,oryoucanalsodirectlyswipetherechargecardtocompletethepayment.WordsandphrasesTaskimplementation【Task3】TicketOfficeTaskNameTicketservicefordifferentpassengersProjectDailystationserviceTaskProject1.masterthewordsandexpressionsaboutticketservice2.introcdetheadvancedequipmentaboutbuyingticketStudentName

TaskDescriptionLilyisanewcomerinXi’ananditisthefirsttimeforhimtotakesubway.shewantstogotoXiaoZhaiStation,butshedoesn'tknowhowtobuyaticketbecauseshecan'treadChinese.Asasubwaystaffmember,canyouhelphersolvethefollowingproblems?1.Shewantstousetheautomaticticketmachinetobuyaticket,butshecan'tunderstandtheprocessabove.CanyoutellhertheprocessofusingtheticketmachinetobuyaticketinEnglish?2.ShewantstotransferfromXiaoZhaiStationtoZhongLouStation,butitisalittledifficultforherwhodoesnotspeakChinese.WouldyoupleasetellherhowtotransferinEnglish?3.Sheiscurioustoseethatsomepeoplecanbuyticketsbymobilephone.WouldyoupleasetellherinEnglishhowtobuysubwayticketsbymobilephone?Directions:1.Pleaseworkwithyourpartnertowritethescript2.completetheroleplay.3.TakethevideoabouttheroleplayScriptWriting

QRcodeofthevideo

Taskevaluation【Task3】TicketOffice

EvaluationFormEvaluationCriteriaItemValueself-evaluation（20%）peerreviewing（30%）teacherevaluation（50%）scoreBadAverageGood

SkillstandardsBeabletouseexpressionslearnedinthetext141620

Accuratepronunciationandstandardservice91315

Beabletohelppassengerbuysubwayticket.567

Beabletohelppassengeruseticketvendingmachine.478

QualitystandardsStrongsenseofresponsibility6810

Subjectiveinitiative6810

Communicationskill6810

Teamwork6810

VideostandardsClearvideoquality

235

Sounddesignofscene235

Total6080100

Teacher'ssignature：

Date:Score

Extendedexcise一、在空格中填入恰当的句子，完成句子。1.Excuseme,couldyoutellmewhereIcan

subway?2.Youcanonlytakesubwaywith

ticket.3.Youcantransfer

line1toline2atXiaoZhaistation.4.Thereisnotenough

inyourcard.5.CanI

arefund?二、请把下列中文翻译成英文。1.请问怎么去小寨站？2.你可以换乘2号线去钟楼站。3.我可以退票吗？4.我可以使用信用卡结账吗？5.你能告诉我如何使用自动售票机吗？6.请点清您的票款。7.您要买几张票？8.请拿好您的车票。9.我想办张地铁卡。10.你想去哪一站？三、阅读理解TheCategoriesofSubwayTicketAlmosteverydaywetakethesubway,Doyouknowhowmanykindsofsubwayticketsthereare?Now,let'stakealook.One-wayticketItisissuedbytherailtransitoperationdepartment,whichcanbeusedwithinthetimelimitanddistanceofthestationonthesameday,andrecycledoutofthestation.Itissuitableforpassengerswhotravellessfrequently.Thiskindofticketcanbepurchasedatthestation'sautomaticticketmachine,whichsupportscash,WeChat,Alipayandotherpaymentmethods.

Whenbuyingaticket,youneedtohavealittlepatiencetoqueueupandchoosetherightdestinationstation,orthefarewillnotbeenoughtogetoutofthestationandyouwillhavetopaythefare.TravelticketsItisdividedintoone-dayticketsandthree-dayticketsandissuedbytherailtransitoperationdepartment,whichcanallowpassengertotakerailtransitforunlimitedtimeswithin24or72hoursafterthefirstuse,withunlimitedtimesandmileage,andwillnotberecycledafteruse.Stored-valueTicketItcomesintheformofpublictransportcards,urbantourismseasoncards,mobilephonecards,etc.,whicharesuitableforrailtransitlinesandotherpublictransportincities.

Itisusedinthesubwaytoenjoythecumulativediscountandtransferdiscount,eliminatingtheproblemofbuyingone-wayticketseverytime,butitstillhastorechargefrequently.Virtuale-ticketItistheofficialsubwayAPPofeachcity,whichiseasytouse.Itischaracterizedbyeasytocarry,noneedtoworryaboutlosingtickets,noneedtoconsiderpayingtickets.1.Readthepassageanddecideifthefollowingsentencesaretrueorfalse(Tfortrue,Fforfalse)(1)

Asingleticketcanbeusedmultipletimes.()(2)

Whenusingaone-wayticket,youneedtochoosethecorrectdestinationstation,otherwisethefareisnotenoughtoge