《城市轨道交通客服英语》-Project1 Task6

PartIDialoguePartIIusefulexpressionPartIIITextPartIVexercisecontentTeachingobjective1.Abilityobjective(1)Beabletoguidepassengerstoboardandalightsafely.(1)引导乘客安全乘降。(2)Beabletoexplainsafetymatterstopassengers.(2)向乘客解释安全事项。(3)Beabletoofferhelpwhensomeoneneeds.(3)向需要的乘客提供帮助。2.KnowledgeObjective(1)knowmoreabouttheservicesinthesubway;(1)了解更多地铁服务知识；(2)Masterusefulexpressionsrelatetoserviceworkattheplatform.(2)掌握与站台服务有关的有用表达。3.Qualityobjective(1)Helppassengersbuyticketsontrainfriendlyandpatiently.(1)友好、耐心地帮助旅客；(2)Servingthepassengerswithheartandsoulwillmakethemfeelsincereandwarm(2)全心全意为旅客服务将使他们感到真诚和温暖。TaskdescriptionLilyisasubwaystationstaffmember.Sheseesapassengerinawheelchairgettingoffthetrainandwantingtoleavethestation.Inordertoservethepassenger,Sheneedstofigureoutthefollowingquestions?莉莉是地铁站工作人员，她看到有位乘坐轮椅的乘客从列车上下来想要出站，为了更好的服务这名乘客。她需要了解清楚如下问题？1.Whataretheplatformtypesofsubwaystations?Whataretheircharacteristicsandhowtodistinguishthem?1.地铁车站站台类型有哪些？它们各有什么特点，如何区分它们？2.Whatdoesthesubwaystationplatformserviceinclude?Whatservicesshouldbeprovidedforspecialpassengers?2.地铁车站站台服务包含哪些内容？对于重点旅客应包含哪些内容？3.Platformserviceshouldbeacombinationofsafetyandetiquette,whatetiquettenormsshouldLilyobservethroughoutservice?3.站台服务应安全与礼仪相结合，莉莉在服务过程中应遵守哪些礼仪规范？PartIDialogueDialogueAPassenger:Excuseme,isthistherighttrainfortheCentralHospital?Clerk:Yes,Sir.Passenger:Howlongwillittakeforthetraintocome?Clerk:It'stherushhournowandtakesaboutthreeminutes.Passenger:Sothetrainshouldbecominginsoon.Clerk:Yes,pleasewaitpatiently.Point1.PlatformconsultationDialogueBPassenger:CouldIcatchLine2around11:20pm?Clerk:Yes,youcould.Passenger:Whenisthelasttrain?Clerk:11:30p.m.Passenger:OK,thankyou..Clerk:You'rewelcome.DialogueCPassenger:Excuseme,isthereatoilethere?Clerk:Yes,madam.Passenger:Whereisit?Whydidn'tIseeit?Clerk:Attheotherendoftheplatform.Youcanseeatoiletsignrightahead.Passenger:Well.Isthattheonlysidewithatoilet?Clerk:Yes,usuallythereisonlyonetoiletontheplatform.Passenger:Allright.DialogueDPassenger:Howmanystopsaretheretothesportspark?Clerk:Youneedtotakefivestops.Passenger:Howlongwillittake?Clerk:About15minutes.Passenger:Nottoolong.Clerk:Youcangetreadytogetoffthetraininadvanceaccordingtothebroadcast.Passenger:OK.Passenger:Whatisyouroperatinghour?Clerk:6:30a.m.to11:30p.m.everyday.Passenger:Howaboutthefrequency?Clerk:Therearetrainseverythreeminutesatpeaktimesandeverysix-to-eightduringoff-peaktimesPassenger:Howlongdoesittaketocompletetheentireride?Clerk:About50minutes.Passenger:Howmuchdoesitcost?Clerk:5yuan.Passenger:CouldIrechargemyMetrocardatthisstation?.Clerk:Yes,youcanrechargeatthemanualticketwindoworattheautomaticticketmachine.Passenger:Okay,thankyouverymuch.Clerk:Mypleasure.DialogueAClerk:Sorrysir,foryoursafety,pleasewaitforthetrainwithinthedesignedareaandgetofffirstbeforegettingon.Passenger:I'minahurry.Clerk:Sorrysir,it'speakhourwithalargepassengerflowandeverybodyisrushingforwork.Pleasekeeporder..Passenger:Ok,Igetit.Clerk:ThankyouforyourcooperationPoint2PlatformsafetyDialogueBClerk:Excuseme,sir.Iamafraidthatyourwheelchairisnotsuitablefortakingescalator.It'snotsafeforyou.You'dbetterswitchtotheliftPassenger:Why?Clerk:Thewheelchaireasilylosesitsbalanceontheescalatorandfallsoff.Passenger:Okay,Canyoutellmethewaytothelift?Clerk:Iwillshowyoutothere.Pleasepayattentiontothegapwhenyouenterthelift.Passenger:Itissokindofyou.Clerk:Withpleasure.DialogueCClerk:Sorrysir,foryoursafety,pleasedonotgetonthetrainwhenflashinglightandwarningchime.Passenger:Thedoorarestillopen.Clerk:Sir,flashinglightsandwarningchimesindicatethedoorisabouttocloseautomatically.Ifyougetintothetrainatthistime,youmaybehurtbythedoor.Passenger:Won'tdoorsopenautomaticallywhentheyclampsomeone?Clerk:Notreally.Therearemanypassengersgotpinchedbydoorsbecauseofcarelessness.Passenger:Ok,thanksforthewarning.DialogueDClerk:Sorry,sir,foryoursafety,pleasedonotrelyonthedoorandstandbehindthesafetyyellowlinewhilewaitingforthetrain.Passenger:Why?Clerk:Ifyoudonotpayattentiontothearrivalofthetrain,theremaybeasafetyaccident,pleasebecareful.Passenger:Isitthatserious?Clerk:Yes,therehavebeenmanysuchcases.Passenger:Allright.Clerk:Dearpassengers,pleaselineupinthedesignatedareaaccordingtothesignsontheground.Getoffbeforegettingon.Passenger:Excuseme,couldyoutellmehowtotransfertoLine2?Clerk:Youneedtotaketheelevatortothestationhalllevelfirst,andthengodownonefloortotheplatformofLine2.Passenger:OK,thankyou.Clerk:I'msorry,Sir.I'mafraidyoucan'ttaketheescalator.Foryoursafety,pleasewalktotheendoftheplatformandtaketheescalator.Passenger:Why?Clerk:Youarecarryinglargeluggage,whichmayfalloffduringtheescalatorandcauseanaccident.Passenger:Sorry,Ididn'tnoticeit.Clerk:That'sallright.Theescalatorisoverthere.Passenger:OK.PartIIUsefulsentencesTheexitelevatorandfootladderarebothstopped.出口电梯和脚踏梯均已停止。Youcanchooseanotherlineforyourtransferorgoouttotakeabus.你可以选择另一条线路换乘，也可以出去乘车Wechoosetoevacuatesomepassengersontheplatform.我们选择疏散站台上的一些乘客。Pleaselistentothebroadcastingcarefullyandfollowtheinstructiontoleavethemetro.请仔细听广播，按照指示离开地铁。Wehavealreadypreparedanemptytraintotaketheleftpassengerstothenextstation.我们已经准备好了一列空火车，把左边的乘客送到下一站。Weneedtoclearoffapartofpassengers.我们需要清除一部分乘客。Sorryfortheinconvenience.很抱歉给您带来不便。Thanksforyourcorporation.谢谢你的合作。Pleaseenterintothesubwayinline.请排队进入地铁。Pleasepayattentiontothecrowed.请注意人群。PartIIITextWhatisa"barrierfreeboard"?Howtouseit?The"barrierfreeboard"isa"bridge"connectingthecarriageandtheplatform,whichisconvenientandfasttostore.Thisboardismainlyusedtohelppassengersusingwheelchairsandstrollersgetonandoffthetrain.Thestationattendantdeploysa'board'betweentheplatformandthecarriage,whichcan'flatten'thegapandheightdifferencebetweenthetwo,makingitsaferforcitizenstoenterandleavethecarriage.Itismadeofnonslipmaterialandisfoldedinthreelayerswhennotinuse.Itcanbeusedimmediatelyafterbeingspreadout.Currently,about70%ofthestationsintheShanghaisubwayhavebeenequippedwith"barrierfreeboard",andsupportingservicesareprovided.Itisexpectedthatwithinthisyear,thisservicewillcoverallstations,facilitatingtheboardingandalightingofmorepassengersusingwheelchairsandstrollers.Taskimplementation【Task6】PlatformServiceTaskNameServicesforSpecialpassengerProjectDailystationserviceTaskProject1.masterthewordsandexpressionsrelatetoserviceworkattheplatform2.CultivatetheabilityofofferinghelpsomeonewhoneedsStudentName

TaskDescriptionLilyisasubwaystationstaffmember.Sheseesapassengerinawheelchairgettingoffthetrainandwantingtoleavethestation.Inordertoservethepassenger,Sheneedstofigureoutthefollowingquestions?1.Whataretheplatformtypesofsubwaystations?Whataretheircharacteristicsandhowtodistinguishthem?2.Whatdoesthesubwaystationplatformserviceinclude?Whatservicesshouldbeprovidedforspecialpassengers?3.Platformserviceshouldbeacombinationofsafetyandetiquette,whatetiquettenormsshouldLilyobservethroughoutservice?Directions:1.Pleaseworkwithyourpartnertowritethescript2.Completetheroleplay.3.TakethevideoabouttheroleplayScriptWriting

QRcodeofthevideo

Taskevaluation【Task6】PlatformServiceEvaluationFormEvaluationCriteriaItemValueself-evaluation（20%）peerreviewing（30%）teacherevaluation（50%）scoreBadAverageGood

SkillstandardsBeabletouseexpressionslearnedinthetext141620

Accuratepronunciationandstandardservice91315

Beabletotellthedifferenceof567

Beabletoprovidepersonalizedserviceforthespecialpassenger478

QualitystandardsStrongsenseofresponsibility6810

Subjectiveinitiative6810

Communicationskill6810

Teamwork6810

VideostandardsClearvideoquality

235

Sounddesignofscene235

Total6080100

Teacher'ssignature：Date:ScoreExtendedexcise一、在空格中填入恰当的词或短语，完成句子。1.Pleasebesureto

theticketsandwewillcollectitwhenyouarriveatyourdestination.2.There's

thatwecando.3.CouldyoutellmehowI

thebotanicalgarden?4.Alittlegirl

betweenthetraindoorandtheplatformscreendoor.5.Itissocrowedintheplatform,pleasegetonthetrain

.二、请把下列中文翻译成英文。1.我们的末班车已经开出。2.您怎么了?3.为了您的安全，在灯闪铃响时请勿上车。4.标志牌能够告诉你应该去哪一侧站台。5.请不要依靠安全门并站在黄线后候车。6.红色和蓝色圆形箭头指示换乘站。7.请用车站左侧的楼梯换到对面。8.有人掉落轨道。9.请问最早的一趟列车是几点？10.请在这边排队候车。三、阅读理解ChineseDesignMakesTracksOntheMoscowMetroAnewsubwaystationinMoscowfeaturinganumberofChinesedesignelementswillsoonbecomeanotherlandmarkforSino-Russianfriendshipandcooperation.ChinaRailwayConstructionCorphascompletedconstructionoftheMichurinskyProspektstationinthesouthwestoftheRussiancapital,anditwillofficiallyopenbeforetheendoftheyear.ThestationandtheothertwoonthesouthwesternsectionoftheMoscowMetro－ProspektVernadskogoandAminevskaya－standonthethirdtransferlineofthecity'ssubwaysystem.Thisroute,knownastheGreatRingLine,wasalsobuiltbyCRCC,andwasthefirstEuropeansubwayprojectdesignedbyaChinesecompany.IntributetotheChineseconstructorsandfriendshipbetweenChinaandRussia,Chinese-styledesignshavebeenadoptedfortheplatformatthenewstation,includingcloud-shapedlamps,redpillarsandasuspendedceiling.Thedominantcoloroftheplatformdesignisred,anditalsofeaturesplumblossomandTheEightImmortals－agroupofwell-knownfiguresinChinesefolkloreandTaoism.Thelampsaredecoratedwithauspiciousclouds,whilethesuspendedceilingisintheformofaChinesecheckerboard.Assoonasthedesignproposalwasannounced,itwonahighdegreeofacclaimfromlocalgovernmentsanddesignmanagementagencies.Accordingtothedesigners,thestyleadoptedforthenewstationis"uniqueandconsistent",whiletheoverallconceptismodern,withgeometricpatternsandlinesformingthemainsection,andtheexteriordecoratedwithcoloredglassandmetalpanels.PhotosoftheChinese-stylesubwayplatformhaveappearedonsocialmediaplatforms,andRussiansareeagertoseethenewstationforthemselves.Instagramusersandsocialmediabroadcastershaveevencreatedgroupstovisitthefacilityafteritopenstothepublic.——ThearticleisquotedfromChinaDaily1.Readthepassageanddecideifthefollowingsentencesaretrueorfalse(Tfortrue,Fforfalse)(1)AnewsubwaystationinMoscowfeaturesallChinesedesignelements.()（2）Thedominantcoloroftheplatformdesigniswhite.()（3）Michurinsk