《酒店英语》课件 Unit4-Lesson1 Mailing Services

HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1MailingServicesLesson2SecretarialServicesLesson3TicketBookingUnit4TheBusinessCenterLesson4CancellationofReservationGoalLearntoprovidemailingservicesforguests.Lesson1MailingServicesWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.printercomputerstapler

copierexpresstelephone1.__________2.__________3.__________4.__________5.__________6.__________客人BillyBrown（B）走进商务中心，想邮寄一份文件，服务人

员Lucy（L）上前接待他。L:Goodmorning,sir.MayIhelpyou?B:Yes.I’dliketoaskyoutosendamailforme.L:Whatisit?B:It’sadocumentofmycompany.Theaddresshasbeenwrittenonthefilebag.L:Whichwayofdeliverydoyouprefer,expressdeliveryorordinary?B:Expressdelivery.L:Thechargeis15yuanforyourexpressmail.B:Noproblem.L:Couldyoupleasefillinthisapplicationform?MayIknowyourphonenumber?Warm-upDialogueReadingFurtherStudyRole-playTask客人BillyBrown（B）走进商务中心，想邮寄一份文件，服务人员Lucy（L）上前接待他。B:555-4567-8910.L:555-4567-8910.WouldyouliketopaybyQRcodeorgowithyourroomcharge?B:Gowithmyroomcharge.L:What’syourroomnumber,please?B:1205.L:Showmeyourroomcard,please.B:Hereyouare.L:Thankyou!Thisisyourbill.I’llnotifytheExpressMailServicetofetchit.B:Thankyou!Bye-bye!L:Good-bye!Hopeyouhaveanicestay!Warm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.Warm-upDialogueReadingFurtherStudyRole-playTask

fillinnotifygowithexpressmail1.Heneedsto

thisapplicationform.2.Mr.Brown,thereisan

foryou.3.Theclerkwill

theExpressMailServicetofetchthepackage.4.Theyhavefishto

theirrice.B.Listentothedialogueagainandanswerthefollowingquestions.1.WhatdoesMr.Brownwanttosend?________________________________________________________________________________________________________________________

2.WhichwayofdeliverydoesMr.Brownpreferinsendingamail?________________________________________________________________________________________________________________________3.DoesMr.BrownwanttopaybyQRcodeorgowiththeroomcharge?________________________________________________________________________________________________________________________Warm-upDialogueReadingFurtherStudyRole-playTaskMakeanewdialoguebetweenabusinesscenterclerkandaguestaboutsendingamail.Youmayneedtheexpressionsbelow.Forexample:1.Whichwayofdeliverydoyouprefer,expressdeliveryorordinary?2.Thechargeis...yuanforyourexpressmail.3.Couldyoupleasefillinthisform?4.WouldyouliketopaybyQRcodeorgowithyourroomcharge?5.I’llnotifytheExpressMailServicetofetchit.Warm-upDialogueReadingFurtherStudyRole-playTaskThestaffofabusinesscenterisqualifiedtoprovideguestswithmailingservices1,includingregularmaildelivery,domesticandinternationalexpressdelivery,andsecurepackagestorage.Whenguestsneedtosenditems,thestaffshouldfollowthebasicprocessbelow:1.Assistguestsincompletingthemailingapplicationform.2.Confirmalldetailswiththegueststoensureaccuracy.3.Arrangecourierservicesaccordingtotheguests’specificrequirements.Nowadays,dataprivacyisvital.Staffmustmakesurethatguests’personalinformationstaysconfidentialandisneversharedwithothers2.Warm-upDialogueReadingFurtherStudyRole-playTaskA.MatchtheEnglishwiththeChinese.Drawlines.Warm-upDialogueReadingFurtherStudyRole-playTask1.deliverya.隐私2.confirmb.快递员3.courierc.确认4.privacyd.至关重要的5.vitale.投递B.Learntheimportantphrasesinthetext.1.providesb.withsth.给某人提供某物练习：Thehotelwasnotinapositiontoprovidethemwitharoomupgrade.中文：___________________________________________

2.sharesth.withsb.和某人分享某物练习：Thehotelstaffisfriendlyandtheysharenearbyattractionswithyou.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedownthecorrectorder.Warm-upDialogueReadingFurtherStudyRole-playTask()a.Gueststrackthepackageonlineusingthetrackingnumber.(

1)b.Guestsenterthebusinesscenterandinquireaboutexpressdeliveryservices.()c.Staffweighthepackageandconfirmthedeliverycharge.()d.Guestsconfirmdeliverytimelinewithstaff()e.Staffassistguestsincompletingthemailingapplicationformwithrecipientdetails.()f.Staffprocesspaymenttransactionsandprovidethetrackingnumber.()g.Staffconfirmtotalchargesincludingdeliveryandinsurance.()h