《酒店英语》课件-第1单元 客房预订

酒店英语会话

第五版Unit1RoomReservations单元学习目标HowtomaketheFITreservation如何进行散客预订1Howtomakethegroupreservation如何进行团队预订Howtomakethemeetinghallreservation如何进行会议厅预订342Howtochangethereservation如何变更预订Warming-upTask1MatchwordswiththerelatedpictureABCDstandardroom-----

singleroom-----

doubleroom-----

tripleroom-----ABCDWarming-upstandardroom:aroomwithtwobedsfortwopeople.doubleroom:aroomfortwopersonswithadoublebed.Supposeyouareatthereceptiondesk.Whenyouheartelephonerings,shouldyouansweritimmediately?2.Canyouspeakoutthenameofyourhotelwhenyouanswerthetelephone?3.Whenaguestcallstoreservearoom,whatinformationdoyouhavetoget?Task2Supposeyouarethereservationistofthehotel.Pleaseconsiderthefollowingquestionsbeforeyougotothenextsection.1.Yes,youshouldansweritimmediately.2.Yes,Ican.Forexample,Goodmorning,sir,Sunshinehotel,HowmayIhelpyou?3.HotelKnowledgeServiceProcedure必会单词（课本第5页）reserve/rɪˈzɜːv/reservation/ˌrezəˈveɪʃn/

reservationist/rezə'veɪʃənɪst/booking/ˈbʊkɪŋ/

prefer/prɪˈfɜː(r)/

check/tʃek/available/ə'veɪləb(ə)l/confirm/ˌkɒnfəˈm/require/rɪˈkwaɪə(r)/contact/ˈkɒntækt/bathroom/'bɑ:θrum/

v.预订，预约n.预订n.(前厅)预订员n.预定v.较喜欢v.核对；买单;检查adj.可用的，可获得的；空闲的v.确认vt.需要；要求；n.联系，联络,与…通话n.浴室，盥洗室；

必会单词（课本第5页）FIT(freeindividualtourist)makeareservationholdtheline/holdoncontactwith…charge/tʃɑːdʒ/discount/ˈdɪskaʊnt/

散客预订别挂断电话联系某人n.折扣Notes(课本第5页下面）1.

Adoublerooms,

please.请为我们订一个双人间。酒店客房的分类方法有多种:(1)按房内床位数量与大小分singleroom单人房、twin-bedroom双人双床房/标准间(standardroom)

doubleroom双人房(床位1个)

suite套房(房内分卧室和客厅

)(2)按房内装修程度分A普通单人房(standard

singleroom)、高级单人房(superior

singleroom)、豪华单人房(deluxe

singeroom);B普通双人间(standarddoubleroom)、

高级双人间(superior

doubleroom)、豪华双人房(deluxe

doubleroom)Notes(课本第5页下面）按房内装修程度分A普通单人房(standard

singleroom)、高级单人房(superior

singleroom)、豪华单人房(deluxe

singeroom);B普通双人间(standarddoubleroom)、

高级双人间(superior

doubleroom)、豪华双人房(deluxe

doubleroom)C普通标准间(standard

twin-bedroom)、高级标准间(superior

twin-bedroom)、豪华标准间(deluxe

twin-bedroom);

D普通套房(standard

suite)、

高级套房(superior

suite)、豪华套房(deluxe

suite)。

练习：（翻译）我们酒店有：高级单人房，豪华双人房，普通套房，您想要哪一种？Notes(课本第5页下面）房型表达拓展：tripleroom三人间familyroom家庭房connectingroom联通房lounge等候(休息）室parlor客厅/会客室duplex小复式

functionroom宴会厅Exercises练习（课本13页Taskone)Thefollowingsaresometypesofhotelrooms.Matchthemwiththedefinitions.1.tripleroom a.aroomoccupiedbyoneperson2.doubleroom b.aroomwithtwosinglebedsfortwopersons3.twinroom c.aroomwithonelargebedfortwopersons4.singleroom d.aroomwiththreesinglebeds,5.suitee.asetoftwoormoreroomsincludingabedroomandasittingroom6.familyroomf.aroomwithfourormorebeds,particularsuitableforafamilywithchildren7.connectingroomg.sitting-roomoraroomnotusedasabedroom,wheretheguestsmayread,watchtelevision8.lounge/parlorh.twoormoreroomswithadoortoallowaccessfromoneroomtoanother9.duplex i.aroomusedforentertaining10.hospitality/functionroom j.atwo-storysuiteconnectedbyastairwayNotes(课本第5页下面）2.

称呼客人（补充）Addressamaleguestas“sir”

andafemaleguestas“madam”ifyoudon’tknowhisorhername.知道名字：Mr.Mrs/ˈmɪsɪz/Miss/mɪs/

PracticalSentencePatterns实用句型（课本第1页）上午好！这是阳光酒店。我能为您做什么吗？Goodmorning.ThisisSunnyHotel.MayIhelpyou?

CanIhelpyou?

WhatcanIdoforyou?

前台接电话：第一句：Good

afternoon.

XXX

speaking.

How

can

I

help

you?1.Howtogreettheguestsasareceptionist作为接待人员如何与客人打招呼PracticalSentencePatterns实用句型（课本第2页）问时间：Couldyoutellmeyourarrivaltimeanddeparturedate?您能告诉我您的住宿起止日期吗？Forwhichdates,Mr.Jones?琼斯先生，您要预订哪几天的房间？Howmanynightswillyouneedtheroom?您需要住几晚？CouldIknowhowlongyouwillstayhere?请问您在这里住多久？问房型Whichkindofroomwouldyouprefer?您喜欢哪一种房间？Whichwouldyouprefer?您喜欢哪一种房间？2.Howtoaskthegueststhedateoftheirstay如何询问客人住在酒店的时间及房型PracticalSentencePatterns实用句型

（课本第2页）Couldyouholdtheline,please?I’llcheckifthereareroomsavailableforthosedays.请别挂电话，我查一下那几天有没有空房间。

Justamoment,please．请等一下。练习：请稍等，我查一下那个时间是否有会议室。Justamoment，I’llcheckifthereisameetingroomavailableatthattime.Pleasewaitforafewseconds.Letmecheck.请稍等，让我查一下。3.Howtoaskthegueststowaitforamomentwhilecheckingtheinformation在查阅信息时如何让客人等一会语法巩固复习：“有”：1、人有have,has2、某处有某物Therebe1、Therebe+名词+地点状语is,are,was,were,willbeA、isB、areA、isB、are一般疑问句：Therebe句型变一般疑问句直接将Be动词提前到句首。Thereisaswimmingpoolinourhotel.Isthereaswimmingpoolinyourhotel?人+have/has的句型变一般疑问句：Do/Does+人+动词原形have+其他。Wehaveaswimmingpoolinourhotel.Doyou

haveaswimmingpoolinyourhotel?Hehasabeautifulcoat.Doeshehaveabeautifulcoat?本章语法练习：1、There()anappleonthetree.A、haveB、hasC、isD、are2、There()somewaterinthebottle.A、haveB、hasC、isD、are3、There（）applesonthedesk.A、havesomeB、issomeC、aren’tsomeD、aren’tany拓展巩固练习：房间里面有电脑。/房间里面有电脑吗？我们有24小时客房送餐服务。你们有24小时客房送餐服务吗？卫生间有吹风机。/卫生间有吹风机吗？(hairdryer)There

apianoagainstthewall.There

someflowersonthedesklastweek.There

someteainthecup.There

twotinsofcokeinthebag.There

threebuildingsandabeautifulgardeninourschool.There

somemilk,somebreadandsomeapplesonthetable.(改一般疑问句)Thereissomericeinthebag.(变陈述句）Isthereababyintheroom?(改否定）Tomhasabookandtwopencils.翻译：树上没有鸟。PracticalSentencePatterns实用句型

(课本第2页）4.Howtotelltheguestsabouttheroomtypeandroomrate如何告诉客人房间类型和房价一间标准房间的价格是一天800元人民币。Thepriceforatwin-bedsroomwouldbe800yuanperday.Wehaveroomsat$300andat$200perday.我们有每天300美元和200美元的房间。$300pernight,includingbreakfast.300美元一天，包括早餐。WechargeRMB600foradeluxetwinpernight.双人豪华房，每间每晚人民币600元。Theprice/rateforaminimumof5roomsis20percentoff.如果起订5间房，房价可以享受20％的优惠。PracticalSentencePatterns实用句型请问您叫什么名字？

MayIhaveyourname,please?您打算住多久呢？Howlongwillyouplantostay?您一行有多少人？

Howmanyguestswilltherebeinyourparty?请问您要哪种房型？Whattypeofroomdoyourequire?请问您要订多少间房呢？Howmanyroomswillyourequire?5.Howtoasktheguest’sinformation如何询问客人的信息PracticalSentencePatterns实用句型请告诉我您搭乘的航空公司和航班号码好吗？MayIhaveyourairlineandflightnumber,please?您的确认号码是多少？

What’s

your

confirmation

number?

5.Howtoasktheguest’sinformation如何询问客人的信息PracticalSentencePatterns实用句型

I’dliketoconfirmyourreservation.AdoubleroomforthreenightsfromOctober15that$200pernight.Isthatright?

我想确认一下您的预定。一间双人间10月15日开始住3天，每天房费200美元，对吗？Yourroomisconfirmedforthatday.Welookforwardtoservingyou.

您预订日期的房间已经确认了。我们期待着为您服务。6.Howtoconfirmtheguest’sreservation怎样确认客人的预订PracticalSentencePatterns实用句型

Howmuchdoesadoubleroomcost?一间双人房要多少钱呢？howmuchdoyoucharge?/Howmuchisit?房价是多少？Doesthepriceincludebreakfast?这个价钱包括早餐吗？Isthereadiscountforthegroupbooking?团队预订有折扣吗？What’sthediscount?折扣是多少？7.Howtoask/answertheroomrate/thepriceoftheroom如何询问（或回答）房价句型巩固练习（课本14页Tasktwo,dialogue1)：TaskTwo

Completethefollowingdialogues.Dialogue1A:Reservations.1?B:Yes,I’dliketobookaroomformyfriend,GeorgeSmith.A:2?B:Adoubleroom.3?A:It’s750yuan.4?B:Ten.A:5?B:Fromthe18th.A:6?B:No,thanks.A:7?B:That’sright.Thankyou.A:Thankyou.Goodbye.1.MayIhelpyou?2.Whatkindofroomswouldyoulike?3.What’stheroomrate?4.Howmanynights?5.Fromwhichdate?6.Doyouhaveanyspecialneeds?7.YouneedadoubleroomforGeorgeSmithfrom18thto27th.AmIcorrect?SituationalDialogues情景会话FITReservation散客预订（课本第3页）读一读，练一练Pleasefillinthisreservationcardbelowaccordingtodialogue1ReservationCard:Mr./Mrs./Miss:_______________ArrivalDate:___________________DepartureDate:______________NumberofRooms:__________________RoomType:_________________RoomRate:____________________ContactNumber:____________________听一听，练一练Pleasefillinthisreservationcardbelowaccordingtodialogue1ReservationCard:Mr./Mrs./Miss:___Smith____________ArrivalDate:___October15th________________DepartureDate:________October18th______NumberofRooms:___one_______________RoomType:______doubleroom___________RoomRate:______$160______________ContactNumber:_____02-12345678_______________SituationalDialogues情景会话DialogueAR:Goodmorning.ThisisSunnyHotel.MayIhelpyou,sir?S:Yes.I’dliketoreservearoom.R:Forwhichdate?S:October15th.R:Forhowmanynights?S:Forthreenights.R:Whichkindofroomwouldyouprefer?S:Adoubleroom,please.R:Couldyouholdtheline,please?I’llcheckifthereareroomsavailableforthosedays.(Afterawhile)Thankyouforwaiting,sir.Wehaveadoubleroomat$300andat$160.Whichonewouldyouprefer?1.FITReservation散客预订SituationalDialogues情景会话S:I’lltaketheoneat$160.R:OK.MayIhaveyourname,please?S:Yes.DavidSmith.R:Well,Mr.Smith.MayIhaveyourphonenumber?S:Yes.Thenumberis02-12345678.R:02-12345678.Whattimedoyouexpecttoarrive,sir?S:Oh,around6p.m.,Isuppose.R:I’dliketoconfirmyourreservation.AdoubleroomforthreenightsfromOctober15that$160pernight.Isthatright?S:Yes.Goodbye!R:Goodbye!1.FITReservation散客预订听一听，练一练Pleasefillinthisreservationcardbelowaccordingtodialogue1ReservationCard:Mr./Mrs./Miss:_______________ArrivalDate:___________________DepartureDate:______________NumberofRooms:__________________RoomType:_________________RoomRate:____________________ContactNumber:____________________SituationalDialogues情景会话DialogueBScene:Mr.Bruce(B)comestotheGardenhotelandreservesaroom.ThereceptionistJenny(J)serveshim.J:GardenHotel.RoomReservations.Goodmorning.B:I’dliketobookaroom.J:That’sfine,sir.Whattypeofroomdoyourequire?Adoubleroomorsingleroom?B:What’sthepricedifference?J:AsingleroomisRMB320pernight,adoubleroomisRMB380pernight.B:I’dliketobookasingleroomwithabathroomforWednesday,September18th.J:Howlongwillyoubestaying?B:I’llbeleavingSaturdaymorning.1.FITReservation散客预订SituationalDialogues情景会话J:Sothatwillbethreenights,sir.Andyournameplease?B:It’sBruce.J:MayIhaveyourcontactdetails,please?B:Ofcourse.Myphonenumberis28887766.J:Thankyouverymuch.Whattimedoyouexpecttoarrive,sir?B:Oh,around3p.m.,Isuppose.J:Letmereadthatbacktoyou.AsingleroomwithabathroomatRMB320pernightforthreenightsfromWednesday,September18thtoSaturday,September21st.Welookforwardtoseeingyou.B:Good.Thathasbeensettledthen.Goodbye.J:Goodbye.1.FITReservation散客预订团队预定补充词汇（课本第7页）：delegation/ˌdelɪˈɡeɪʃn/n.代表团confirm/kənˈfɜːm/确认discount/ˈdɪskaʊnt/n.折扣corporate/ˈkɔːpərət/adj.团体的，全体的assure/əˈʃʊə(r)/保证团队预定补充词汇：AmericanEducationDelegation

美国教育代表团flightnumber

航班号conferencehall

会议厅multi-functionhall

多功能厅put…through

（电话）接通HongKongHuanqiuTravelAgency

香港全球旅行社groupbooking

团队预订busyseason

旺季assoonaspossible

尽快地SituationalDialogues情景会话DialogueAScene:TheguestMr.Carter(C)iscallingtoreservesomeroomsforhisgroup.Thereceptionist(R)answersthephone.R:Reservations.MayIhelpyou?C:Yes.TheAmericanEducationDelegationwillbevisitingShanghaiattheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.R:Forwhichdates?C:ForMay23rd,24th,…and27th.R:Onemomentplease,sir.R:Yes,wecanconfirm10roomsforfivedays.C:Thankyou.Isthereaspecialrateforagroupreservation?2.GroupReservation团队预订

R:Yes,thereisa10%discount.C:That’sfine.R:Bytheway,howwilltheybegettingtoShanghai?Willtheybearrivingbyplane?C:Yes.R:Couldyougivemetheflightnumber,please,incasetheplane’slate?C:Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.R:Thankyou,sir.C:Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabigconferencehall?R:Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanageraboutthat.PleaseholdamomentandI’llseeifIcanputyouthrough.SituationalDialogues情景会话（课本6-7页）2.

GroupReservation团队预订

阅读课本6-7页，DialogueB回答下列问题：1.

Whydoesthehotelclerksaytheycannotofferahigherdiscount?

Answer:

Becauseitisthepeakseason,andahigherdiscountmightrisktheroomsnotbeingavailable.2.Whattwopiecesofinformationdoesthehotelclerkneedtoprovideadiscount?

Answer:

Thenumberofpeople(guests)andthelengthoftheirstay.3.WhatisthespecificdiscountofferedbytheWestinHotelforthisgroupbooking?

Answer:

A5%discount.

SituationalDialogues情景会话（课本6-7页）2.

GroupReservation团队预订

R:Hello,thisisWestinHotel.CanIhelpyou?C:Hello.I’maclerkfromHongKongHuanqiuTravelAgency.Iwanttobooksomeroomsatyourhotel.Isthereadiscountforcorporatebooking?R:Iwouldneedtoknowhowmanypeoplewillberequiringrooms.C:Thereare30people.R:OK,em…thediscountis5%.C:ThisnumberislowerthanIthoughtbefore.R:Sorry,butcouldIknowhowlongyouwillstayhere?C:Itmaybeaweek.R:OK.It’sthepeakseason,sowecan’tgiveyoutoomuchdiscount.Ifyouwanttobooktheroomsatahigherdiscount,Iwon’tbeabletoassurethatyou’llhavetherooms.SituationalDialogues情景会话（课本6-7页）2.

GroupReservation团队预订

C:IwilldiscussitwithmymanagerandthenIwillgetbacktoyou.R:Allright.Pleasecallusassoonaspossibleifyoudecidetobooktherooms.C:OK.Bye!R:Bye!SituationalDialogues情景会话Notes:

1.Thereisa10%discount.打9折。汉语与英语打折的表达法有所不同。英语10percentdiscount的原意是10%不计费，即表示汉语的“9折”。20%discount即为“8折”。2.ThisnumberislowerthanIthoughtbefore.这个折扣比我预先想的低。3.Iwon’tbeabletoassurethatyou’llhavetherooms.我不能保证您能订到房间。4.Pleasecallusassoonaspossibleifyoudecidetobooktherooms.如果您决定要订房间，请尽快给我们打电话。assoonaspossible意为“尽快地”，在句子中起副词的作用。折扣相关表达方式1.折扣discount打八折=20percentdiscount折掉20%20%off=八折Eg：Wecangiveyouaspecialdiscountof20percentwhenyoupaywithyourcreditcard.如果你信用卡付款，我们会给你打八折。2.buyonegetonefree翻译：买五送二buyfivegettwofreeOnceIseethe“buyonegetonefree”labels,Ican’thelpbuyingthem.3.

Onsale特价（只能放在商品的后面，不能放在店铺的后面）Eg:Thesebooksareonsale.Thestoreisonsale.=商店倒闭卖掉商店在搞特价Eg:ThedepartmentstoreishavingaChristmassale.4.优惠卷Coupon/ˈkuːpɒn/Thiscouponistransferablebutnotcashable.5.清仓大甩卖clearancesaleEg:Thisshoestoreisgoingtohaveaclearancesale.6.赠品：freebie/giveawayEg:Ilikegoingtonetworkingeventsbecausetherearealwayslotsoffreebies.SituationalDialogues情景会话

(课本第9页）WordList

annual/'ænjəl/adj.年度的，每年的pay/peɪ/付款；支付online/ˌɒnˈlaɪn/在线；在线的accommodation/ˌəkɒmə'deɪʃən/n.膳宿participant/pɑː'tɪsɪpənt/n.参会者，参与者convenient/kən'viːnjənt/adj.方便的forages很长时间heavydemand需求量大provide…with…提供……waitforamoment稍等一会SituationalDialogues情景会话3.MeetingHallReservation会议厅预订Scene:LiMei(L)wantstoreserveameetinghallinWestinHotel.Thereceptionist,Mary(M),answersthecall.M:Goodmorning!ThisisMaryfromWestinHotel.CanIhelpyou?L:Yes.I’mLiMeifromShanghaiInternationalBusinessCompany.We’llhaveanannualmeetingfromthe20thtothe22ndthisDecember,andI’dliketoknowifyouhaveameetinghallfor100people.M:Holdon,please.I’llcheckifthereissuchameetinghall.Well,wehaveameetinghallfor100peopleat$100anhourandonefor120peoplefor$120anhour.L:Isthereadiscount?M:Wehave10%discountifyoureservethemeetinghallformorethan3days.SituationalDialogues情景会话3.MeetingHallReservation会议厅预订L:OK.I’dliketoreservethesmallerone.M:Goodchoice!YourreservationisfromDecember20thtoDecember22nd.AnythingelseIcandoforyou?L:No.Thankyou.Goodbye!M:Goodbye!SituationalDialogues情景会话3.MeetingHallReservation会议厅预订DialogueBScene:MissSmith(S),aregularcustomerofthehotel,wantstobookameetingroominQingdaoHotel.Thereceptionist,Lily(L),talkswithherthroughQQvideochat.L:Hi!Haven’tseenyouforages!Howareyou?S:I’mfine.I’dliketobookameetingroomformycompany.Isthereameetingroomavailablefromthe23rdto27thofJune?L:Well,waitamoment.Letmecheckthereservationlistandseeifthereisameetingroomavailableatthattime.(Afterseveralminutes)Wehaveameetingroomfor30peopleandameetingroomfor50peopleavailableatthattime.Whichonedoyouprefer?S:I’dlikethemeetingroomfor50people.Please,couldyoutellmehowmuchitis?SituationalDialogues情景会话L:$300perhour.Butwehaveadiscountof20%forregularcustomers.Whatdoyouthink?S:That’sOK.CanIpaybycreditcard?L:I’mafraidnot.Youcanpayonlineandsendusthepictureofthesuccessfulpayment,oryoucanpayattheoffice.S:Fine.Soit’sprobablyeasierifIpayonline.Howabouttheaccommodations?Iguesstheyaren’tincludedintheprice.L:No,I’msorry.Theyaren’t,butwedohaveafewroomsavailableforparticipantsatthemeetingcentreifyou’dlike.Thoseareverycheap.Ifyou’reinterested,you’llneedtobooksoon,becausethere’salwaysaheavydemandforthem.Theyareonly$25pernight,withoutbreakfast.Andit’sveryconvenient,becausetherestaurantisinthesamebuildingasthemeetingrooms.S:OK.I’llreserve20doublerooms.L:Allright.Goodbye!S:Goodbye!SituationalDialogues情景会话Notes:

1.Haven’tseenyouforages!好久没有见到您了！age可作为可数名词，表示“长时期”，经常用于口语中。Ihaven’tseenherforanage/forages.我很久没有看见她了。2.Butwehaveadiscountof20%forregularcustomers.但是老客户享有20%的折扣。3.Thoseareverycheap.Ifyou'reinterestedyou’llneedtobooksoon,becausethere’salwaysaheavydemandforthem.这些房间很便宜。如果你感兴趣，你需要尽快预订，因为需求量很大。SituationalDialogues情景会话(课本11页）WordList

UsefulExpressionshaveacheck

查看FarEastCompany

远东公司deluxe/dɪˈlʌks/adj.高级的，豪华的cancel/'kænsəl/v.取消luxury豪华的，奢华的upgrade/ˌʌp'greɪd/v.提升，升级suite/swiːt/n.套房Spaniard/'spænjəd/n.西班牙人presidential/ˌprezɪ'denʃəl/adj.总统的pleasure/ˈpleʒə(r)/荣幸vacant/'veɪkənt/adj.空的，没有占用的SituationalDialogues情景会话4.ReservationChange变更预订根据听力中对话，回答下列问题：Howwouldtheguestliketochangethereservation?ShewantstoupgradetwodeluxedoublestoaSpanishsuiteandstayfromOct.12to15SituationalDialogues情景会话（课本第10页，DialogueA)4.ReservationChange变更预订Scene:Thelady(L)goestotheReservationDeskandthereceptionist(R)servesher.R:Goodmorning,madam.MayIhelpyou?L:Goodmorning.I’maclerkfromtheFarEastCompany.I’vebookedtworoomsfromnextMondaytoWednesday.It’sforMr.SmithandMrs.Smithandtheirtwochildren.I’vecometochangethereservation.R:Yes,madam.Letmecheck.YoubookedtwodeluxedoublesfortheSmithsfromOctober12thto14th.Howwouldyouliketochangeit?L:Lastnight,Mr.Smithphonedusthattheirchildrenwouldn’tcomewiththem.R:Oh,youmeanyouwillcanceloneluxurydoubleroom?L:Mr.Smithhasdecidedtoupgradetoasuite,ifone’savailable.SituationalDialogues情景会话（课本第10页，DialogueA)4.ReservationChange变更预订R:Yes.WedohavesuitesinBritish,French,Spanish,Japaneseandpresidentialstyles.Whichonedoyouprefer?L:ASpanishsuite,please.TheSmithsareSpaniards.Onemorething,theywanttostayonemoreday,tillThursday.R:ASpanishsuitefromOctober12thto15thforMr.andMrs.Smith.Isthatcorrect?L:Yes.Thankyouforyourhelp.R:It’smypleasure.I’malwaysatyourservice.SituationalDialogues情景会话4.ReservationChange变更预订Scene:Lucy(L)wantstochangeherreservation.Thereceptionist(R)answershercall.R:Goodafternoon.SunnyHotel.WhatcanIdoforyou?L:Goodafternoon.I’m

sorry

I’d

like

to

change

my

reservation.

R:What’s

your

confirmation

number?

L:Ican’trememberthat.Myphonenumberis2677886.R:OK,I’vegotit.

May

I

have

your

name?L:Lucy

Chen.I’d

like

to

change

my

reservation

from

the7th

of

August

to

the10th

of

August.

R:Hold

on,

please.

I’m

afraid

we

don’t

have

any

vacant

single

roomonthatday.

L:Do

you

have

a

double

roomonthatday?

R:I’ll

check.

There

is

just

one

left.L:OK.

I’ll

book

this

one.

Thankyouverymuch!R:Mypleasure.Goodbye!L:Goodbye!SituationalDialogues情景会话Notes:

1.Youbookedtwoluxurydoublesfor