《酒店英语》课件-第4单元 退房服务

酒店英语会话

第六版Unit4Check-OutService单元学习目标Howtosettlethebillsfortheguests如何为顾客结账1Howtoexplainthedifferentmethodsofpayment如何解释付账形式342Howtocollectcash,creditcardandonlinepayment如何接待现金、银行信用卡、在线付款结账Howtoexchangeforeigncurrency怎样进行外币兑换5Howtocommunicatewiththeguestsbyrelatedsentencepatternsaboutcheck-outskillfully怎样熟练运用有关结账的服务语句与客人交流PracticalSentencePatterns实用句型

Howwouldyouliketopayyourbill,sir?先生，请问您想怎样付账？

Whatkindofcardhaveyougot?您有哪种卡？

Weacceptthefollowingcreditcards:Visa,MasterCardandAmericanExpress.您可以用维萨卡、万事达或者美国运通卡等信用卡结账。

I’msorry,wedon’tacceptpersonalcheques.It’sthepolicyofourhotel.对不起，我们这里不收私人支票。这是我们酒店的规定。Yourbilltotals$800.您的账单总计800美元。

Haveyouusedtheminibarthismorning?今天早晨您使用过小冰箱了吗？

Servicechargeisincludedinthebill.账单里包括了服务费。

Wouldyouliketocheckandseeifthereisanymiscalculation?您查一下账单看是否有计算错误好吗？

WouldyoumindwaitingforamomentwhileIcheckthedetails?请您稍等，我查一下好吗?1.Howtosettleaccountsfortheguests收银员如何为客人结账PracticalSentencePatterns实用句型Iwillcalculate/drawupthebillforyou.我帮您结算账单。Ifyouthinkthereisanyerrorinyourbill,wecancheckitforyou.如果您认为账单有错，我们可以为您核对一下。ShallIexplainsomeitemsforyou?要我为您解释收费款项吗？I’msorry,sir.Thisisindeedamistake.We’lldeductthisamountfromyourbillrightaway.先生，对不起。确实是我们的错。我们立刻把这笔费用从您的账单里扣除。

I’mverysorry,sir.Iassureyouthiswillneverhappenagain.先生，对不起。我向您保证此类事情不会再发生了。

Ihopeyouhaveenjoyedyourstaywithus.希望您在我们酒店过得愉快。

Haveapleasanttriphome.祝您归途愉快。1.Howtosettleaccountsfortheguests收银员如何为客人结账PracticalSentencePatterns实用句型I’dliketopaymybillnow.我想现在结账。

IsthiswhereIcanpaymybill?是在这儿结账吗？

I’dliketopaybycreditcard.我想用信用卡结账。

Whatisthisfor?这一项是什么？

Whatdoesthisamountfor?这笔费用是什么？

Idon’tthinkthefigureshouldgothathigh.Couldyoupleaseexplainthistome?我觉得费用不应该这么高，您能给我解释一下吗？

ButIdidn’tusetheminibarduringmystayhere.Ithinkyouhaveaddedsomeoneelse’sdrinks.我住店期间没有使用过小冰箱。我想您是把别人的酒水加到我账上了。

Idon’tmindwaitingaslongasIgetthisstraightenedout.只要能把这件事解决好，等多久我都不介意。

2.Howtosaywhenwantingtosettleaccounts客人要结账时怎么说

PracticalSentencePatterns实用句型Wouldyoupayincashorbycreditcard?您是用现金还是信用卡支付呢？It’s$168includingthetax,here’s$200,andthisisyourchange,thankyou.您需要支付168美元包含税，收您200美元，这是找零。Pleaseswipethecreditcardhere.请在这里刷卡。Thisisyourreceipt,andpleasesignhere.这是您的收据，请在这里签字。Weacceptthepaymentonline.YoucanusetheE-walletofWeChatorAlipay.我们也接受在线支付，您可以使用微信零钱或者支付宝。Pleaseputthescreenofyourmobilephonenearthescanner.请将手机屏幕对准扫描机。PleasescanthisQRcodeforpayment.请扫描这个二维码进行支付。Pleaseshowmeyourpaymentvoucher.请出示一下您的付款凭证。Thepaymentwassuccessful.Thankyou.支付成功了，谢谢。3.Howtocollectcash,creditcardandonlinepayment

如何接待现金、银行信用卡、在线付款结账PracticalSentencePatterns实用句型4.Howtosaywhenexchangingtheforeigncurrenciesfortheguests

为客人兑换外币时怎么说Howmuchwouldyouliketoexchange?您想换多少钱？

Whatdenominationswouldyoulike?您想要什么面值的？

I’msorrywecan’texchangeRMBintoUSdollar.YouhavetogototheBankofChina.对不起，我们这里不兑换美元。您得去中国银行。

Whichkindofcurrencywouldyouliketoexchange?您想兑换何种外币？TheexchangeratetodayisRMB6.80foroneUSdollar.今天的汇率是1美元兑换人民币6.80元。Accordingtotoday’sexchangerate,everyUSD100incashcomestoRMB680.今天的美元兑人民币的汇率是1:6.80。Howwouldyoulikeyourmoney?您想兑换成多大面额的货币？Wouldyoulikethenotesinlargeorsmallbills?您想要大额钞票还是小额钞票？I’mafraidweonlyofferone-wayexchange.我们只能提供单项兑换。Pleasekeeptheexchangereceipt.请您保管好水单。YoumaygototheBankofChinatochangeyourmoneybackintoUSdollars.您可以去中国银行把您的钱兑换回美元。PracticalSentencePatterns实用句型I’dliketoexchange$100forRMB,please.我想换100美元的人民币。

I’dliketohavesomesmallchange.我想要些零钱。

I’dliketocashthistraveler’scheque,please.我想兑现这张旅行支票。

Whatistheexchangeratetoday?今天的汇率是多少？

Isitthesamerateasthebankgives?和银行的汇率一样吗？

5.Howtosaywhenexchangingtheforeigncurrenciesasaguest

作为客人兑换外币时怎么说SituationalDialogues情景会话1.PayingBillsbyCreditCard用信用卡结账DialogueAScene:Theguest(G),namedRussellPalmer,comestothehotelfrontdeskandwantstopayhisbill.Thereceptionist(C)serveshim.C:Goodmorning.HowcanIhelpyou?G:I’dliketopaymyhotelbill.C:Yournameandyourroomnumber,please?G:RussellPalmer.Room1101.(Afterawhile)C:Hereyouare.YourbilltotalsRMB3500.G:Isee.C:Howwouldyouliketomakethepayment,sir?G:Bycreditcard.Whatcardsdoyouaccept?C:AmericanExpress,Master,InternationalDiner'sClub,Visa,InternationalGreatWall,andsoon.Whatkindofcardhaveyougot?G:Visacard.C:Fine.Letmeswipeyourcard.G:Hereitis.C:Waitamoment,please.Sorrytohavekeptyouwaiting.Pleasesignontheprint.G:OK.C:Thankyou,sir.Hereisyourcreditcardandthereceipt.Wehopeyouhaveenjoyedyourstayinthehotel.SituationalDialogues情景会话1.PayingBillsbyCreditCard用信用卡结账DialogueBScene:Mr.Wright(W)wantstocheckoutandareceptionist(C)serveshim.C:Goodmorning,sir.CanIhelpyou?W:Goodmorning.Iwanttocheckoutnow.C:Yournameandroomnumber,please?W:GeorgeWright,Room706.C:Justaminute,please.Haveyouusedanyhotelservicesthismorning?W:Yes.Ihadbreakfastthismorning,butIpaidcashforit.C:Allright.(Aftercallingthedepartmentconcerned)Here’sthebill,Mr.Wright.Fournightsat$90each,andherearethemealsandotherservicesthatyouhadatthehotel.Thetotalis$665.W:Isee.Thankyou.CanIpaybycreditcard?C:Certainly.MayIhaveyourcard,please?W:Hereyouare.C:Wouldyousignyournamehere?W:Oh,yes.IsitpossibletoleavemyluggagehereuntilI’mreadytoleavethisafternoon?I’dliketosaygoodbyetosomeofmyfriends.C:Yes,we’llkeepitforyou.Howmanypiecesofluggage?W:Justthree.I’llbebackby3:00p.m.C:That’sfine.Thisisyourcardandthereceipt.Hopeyouhaveenjoyedyourstaywithus.W:Thankyou.Seeyoulater.C:Seeyoulater.SituationalDialogues情景会话WordListpaythebill/settlethebill结账，付账makethepayment付款

paybycreditcard用信用卡结账check-outservice结账离店服务

Visa维萨卡AmericanExpress美国运通卡Master万事达卡InternationalDiner’sClub大来俱乐部卡InternationalGreatWall长城卡E-walletofWeChat微信零钱Alipay支付宝UsefulExpressionsbill/bɪl/n.电梯total/'təʊtəl/v.&n.总数达；计算……的总数总数，总额；全体SituationalDialogues情景会话Notes:1.Theguest,namedRussellPalmer,comestothehotelfrontdesk.一个名叫拉塞尔•帕尔默的客人来到前台。

namedRussellPalmer短语作定语，修饰前面的theguest。name可以用作动词，意为“给命名，取名”。TheynamedthechildJohn.他们给这个孩子取名约翰。Thechildwasnamedafterhisfather.这孩子是照他的父名命名的。2.I’dliketopaymyhotelbill.我想支付我在酒店的账单。payone’shotelbill意为“支付酒店账单”；后面的makethepayment也表示“支付”的意思。3.YourbilltotalsRMB3500.您的账单总计人民币3,500元。total在这里是动词，意思是“总数达；计算……的总数”；也可以这样表达：Itis3500yuaninall.Itcomesto3500yuan.下文的Thetotalis$66中的total用作名词，意为“总数，总额”。4.Iwanttocheckoutnow.我现在想结账。checkout表示“结账，付账后离开”。SituationalDialogues情景会话Notes:5.Pleasesignontheprint.请在这张单子上签名。print的意思是“印刷品，账单”。6.Haveyouusedanyhotelservicesthismorning?请问您今天早上是否用过旅馆的服务设施?hotelservices表示“酒店设施”；service在这里的意思是“公共设施”。7.…butIpaidcashforit.……但是我已经付了现金。paycash表示“付现金”。注意pay（支付）的其他不同用法：paybycreditcard用信用卡支付

paybycheque用支票支付pay…online在线支付payone’shotelbill支付酒店账单SituationalDialogues情景会话DialogueAScene:Mr.Smith(S)wantstocheckoutatthefrontdesk,andthereceptionist(C)receiveshim.C:Goodmorning,sir.CanIhelpyou?S:Goodmorning.Couldyougivemethebill,please?C:Yes,ofcourse,sir.MayIknowyourroomnumber?S:It’s506.C:Onemoment,please,andI’llgetthebillready.S:Thanks.C:Hereyouare,sir.IttotalsRMB3600.S:Doesthisincludeserviceandtax?C:Yes,that’severything.Anditshowstheratefortheroomandtheextrasareonthesecondpage.Howwouldyouliketopay?S:Withpersonalcheque.C:Sorry,sir.Ishouldhavesaidwedon’tacceptpersonalchequeatourhotel.Thatisourpolicy.S:Isee.ThenIpayincash.Hereisthemoney,RMB3600.C:Thankyou.Couldyousignhere,please?S:Certainly.C:OK,hereisyourreceipt.Wehopetowelcomeyoutoourhotelagain!Goodbye!S:Goodbye!2.PayingBillsinCash用现金结账SituationalDialogues情景会话DialogueBScene:Theguest(G)comestothefrontdesktocheckout.Thereceptionist(C)receiveshim.C:Goodmorning.MayIhelpyou?G:I’dliketopaymybillnow.C:CanIgetyournameandroomnumber,please?G:JohnWalker.Room416.C:Yes,Mr.JohnWalker.YoucheckedinthreedaysagoontheafternoonofMarch19,didn’tyou?G:Yes.C:Andwhenareyouleaving?G:Rightafterlunch.C:Soyou’llcheckoutbefore12:00?G:Yes,exactly.C:Justamoment,please.I’llprintthebillforyou.Sorrytohavekeptyouwaiting.Hereyouare.Thisisyourbill,RMB1980,including10percentservicecharge.Pleasecheckit.G:OK.Oh,that’sright.C:YouhavepaidanadvancedepositofRMB2500,haven’tyou?G:Yes,hereisthereceipt.C:Thankyou.Thisisyourinvoiceandyourchange,RMB520.Countit,please.G:That’squiteallright.Goodbye.C:Wehopeyou’llenjoyyourtrip,Mr.Walker.Goodbye.2.PayingBillsinCash用现金结账SituationalDialogues情景会话WordListpayincash现金结账printthebill打印账单servicecharge服务费

UsefulExpressionstax/tæks/n.税extra/'ekstrə/n.额外的事物；附加物

policy/'pɒlɪsɪ/n.方针；政策SituationalDialogues情景会话Notes:

1.Doesthisincludeserviceandtax?这包含服务费和税吗？2.Anditshowstheratefortheroomandtheextrasareonthesecondpage.这里显示的是房费，其他费用在第2页。3.Ishouldhavesaidwedon’tacceptpersonalchecksatourhotel.Thatisourpolicy.我们酒店不收个人支票。这是酒店的规定。SituationalDialogues情景会话3.PayingBillsOnline在线支付DialogueAScene:Mr.Dalton(D)wantstocheckoutandthereceptionist(C)receiveshim.C:Goodmorning.CanIhelpyou,sir?D:Goodmorning.I’dliketocheckout.MynameisJefferyDalton.C:Excuseme,areyouinRoom216?D:That’sright.MayIseethebill?C:Yes,ittotalsRMB1770.Pleasecheck.D:OK.C:Wechargeyoufortherateoftheroom,roomservice,laundryanddrinks.Isthatallright,Mr.Dalton?D:Yes,Idon’tseeanyproblemwithit.C:Howwouldyouliketopayyourbill?D:WithAlipay. C:Fine.It’s$260,includingtax.Waitasecond.(Pressingthenumber)OK,youcanputyourphonenearthescanner.D:(Afterthe“Beep”sound)Thebillhasbeenpaid!C:Pleasesignyournamehere.D:OK.C:Hereisyourinvoice.D:Thankyou.Goodbye.C:Wehopeyou’llcomeagain,Mr.Dalton.Haveanicetrip.Goodbye.

SituationalDialogues情景会话3.PayingBillsOnline在线支付DialogueBScene:Mr.Smith(S)checksoutatthefrontdeskandthereceptionist(C)receiveshim.C:Goodmorning,sir.MayIhelpyou?S:IsthiswhereIcanpaymyhotelbill?C:Yes.Pleasetellmeyourroomnumberandwhenyouwouldliketocheckout.S:Myroomnumberis702andI’dliketocheckoutnow.C:Justamoment,please.(Checkingfiles)AreyouMr.Smith?S:Yes.C:Didyouhavebreakfastthismorning?S:Yes,butIpaidcashforit.C:Andhaveyouusedanyhotelservicessincebreakfast?S:Yes.Iusedtheminibar,drankacanofCoca-Colaandmadealong-distancecallinmyroom.C:I’mafraidyourfinalbillhasn’treachedhereyet.Onemoment,please.I’llcallthedepartmentconcerned.(Makingacallandthenaddingtheamounttothebill)Sorrytohavekeptyouwaiting,sir.Hereisyourhotelbill,sir.Ittotals2450yuan,including10%servicecharge.Pleasecheckit.(GivingMr.Smiththebill)Hereyouare.SituationalDialogues情景会话3.PayingBillsOnline在线支付

S:I’msorry.What’sthisfor?(Pointingtoafigure)C:That’sforthedrinksandtheDDDcallsyoumadefromyourroom.S:Oh,Isee.Thankyou.CanIpaywithAlipay?C:Certainly,sir.HereisourQRcode.(Mr.Smithtakesouthiscellphoneandscansthecode.)Hereisyourinvoice,Mr.Smith.Wehopeyouenjoyedyourstaywithushereandthatyou’llhaveapleasanttriphome.S:Thankyou.

SituationalDialogues情景会话WordList

UsefulExpressionssign/saɪn/v.

签字can/kæn/n.一罐Coca-Cola/'kəʊkə'kəʊlə/n.可口可乐QRcode二维码scan/skæn/v.扫描Pleasehaveacheck.请查对。onlinepayment在线支付Justamoment./Onemoment,please.请稍等。SituationalDialogues情景会话Notes:

1.Pleasecheckit.请核对。check在这里是及物动词，意为“核对，检查”。DialogueA中的check是名词。Pleasehaveacheck.请核对。2.WithAlipay.用支付宝支付。CanIpaywithAlipay?我可以用支付宝付账吗？3.That’forthedrinksandtheDDDcallsyoumadefromyourroom.那是饮料和国内直拨电话应付的费用。youmadefromyourroom是定语从句，修饰theDDDcalls。DDD是DomesticDirectDial的缩写，意思为“国内长途直拨电话业务”。4.Wehopeyouenjoyedyourstaywithusandthatyou’llhaveapleasanttriphome.希望您在我们酒店过得愉快，祝您归途愉快！动词hope之后跟有两个宾语从句。thatyouwillhave…是hope的第二个宾语从句。SituationalDialogues情景会话4.ExchangingForeignCurrency兑换外币DialogueAScene:Mr.Smith(S)wantstochangesomeUSdollarsforRMBandtheCashier(C)receiveshim.C:Goodafternoon,sir.CanIhelpyou?S:I’dliketoexchangesomemoney.C:Whatkindofforeigncurrencyhaveyougot,sir?S:USdollarsandI’dliketoknowtoday’sexchangerate.C:Accordingtotoday’sexchangerate,everyUSdollarincashisequivalenttoRMB6.80.Howmuchwouldyouliketoexchange,sir?S:Well,I’llexchange$500.Here’sthemoney.C:Now,wouldyoupleasefillinthisform?S:Allright.C:Pleasewriteyourname,passportnumberandroomnumberontheslip.S:Hereyouare.C:Thankyou.You’llhaveitrightaway.Willyousignyournamehereontheexchangereceipt?S:OK.Willyoupleasegivemesometen-yuannotes?Ineedsomesmallchange.C:Allright.(Exchangingthemoney)Mr.Smith,hereitis.Pleasehaveacheckandkeeptheexchangereceipt.S:Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththerestoftheRMB?C:You’llhavetogototheBankofChinaortheairportexchangeofficetochangethembackintoUSdollarsbyshowingthereceipt.S:Isee.Thanks.C:Youarewelcome.SituationalDialogues情景会话4.ExchangingForeignCurrency兑换外币DialogueBScene:Ms.Stephen(S)wantstochangesomeUSdollarsforRMBandtheCashier(C)receivesher.S:Goodafternoon.Couldyouexchangesomemoneyforme?Ineedsomeforeigncurrency.C:Certainly.Whatkindofcurrencyhaveyougot?S:IhaveUSdollars.C:Howmuchdoyouwanttochange?S:Twothousanddollars,andwhat’stheexchangeratetoday?C:Accordingtothepresentrate,every$100isequivalentto￥680.S:HerearetheUSdollars.C:Wouldyoupleaseshowmeyourpassport?S:Allright.Hereitis.C:Thankyou.You’llhaveitrightaway.Willyoupleasesignyournameonthisreceipt?S:Allright.Willyoupleasegivemesomeoneorfiveyuannotes?Ineedsomesmallchanges.C:OK.Here’syourmoney,madam.Wouldyoucountthis,andkeepthisexchangereceipt,please?YoumayneeditforconvertingtherestofyourmoneybackwhenyouleaveChina.S:Thankyou.C:Youarewelcome.SituationalDialogues情景会话WordList

UsefulExpressions

equivalent/ɪ'kwɪvələnt/adj.等于，相当于

slip/slɪp/n.纸条

convert/kən'və:t/v.兑换（货币）；使兑换（货币）foreigncurrency外币

accordingto按照，根据

beequivalentto相当于，等于；与……等值exchangerate汇率；外汇牌价

exchangereceipt（外币兑换）水单

cashacheque兑现支票

dowith对付；处置

inhundreds/fifties/twenties面额是100元（50元、20元）一张的afive-yuan/ten-yuan/twenty-yuannote一张5元(10元、20元)的钞票

SituationalDialogues情景会话Notes:

1.Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto6.80yuan.根据今天的外汇汇率，每1美元相当于人民币6.80元。2.Nowwouldyoupleasefillinthisform?请您填写这张表格。fillin的意思是“填写；填满”，也可以说fillout。Sheisfillingin/fillingouttheapplicationform.她正在填写这张申请表。Theyfilledintheholeswithstones.他们用石头填这些洞。3.Ineedsomesmallchange.我需要一些零钱。change在这里的意思是“零钱，找头”。Hereisyourchange.这是您的找头。Ihavenochangewithme.我身上没有零钱。SituationalDialogues情景会话Notes:

4.Bytheway,canyoutellmewhatIshoulddowiththeRMBleftwithme?顺便问问，您能告诉我怎样处理我剩下的人民币吗？(1)bytheway的意思是“顺便说；附带说说”。Bytheway,haveyouanyideawherethepostofficeis?顺便问一下，您知道邮政局在哪里吗？(2)dowith意为“对付；处置”。Theyfindawaytodowiththeuntamedelephant.他们找到一个方法来对付那头野象。(3)leftwithme是过去分词短语作后置定语，修饰theRMB。5.YoumayneeditforconvertingtherestofyourmoneybackwhenyouleaveChina.当你离开中国要兑换剩余的钱时，你可能需要水单。Convert的意思是“兑换（货币）”“使兑换货币”。Atwhatratedoesthedollarconvertintopounds?美金兑换英镑的汇率是多少？Foreignmoneycanbeconvertedatthisbank.外币可以在这家银行兑换。DialoguePractice会话实训添加标题PayingBillsbyCreditCards

用信用卡结账

(1)AttheFrontDeskGuest:Youhavestayedinthehotelforfivedaysandyouarecheckingoutnow.Youpayyourbillincash.Clerk:Youservetheguestanddrawupthebillforhim.(2)AttheFrontDeskGuest:YournameisRichardSteward,inRoom708andyou’dliketocheckout.Clerk:Youservetheguest.ThehotelacceptsAmericanExpress.Therateis$100to￥680.添加标题

添加标题2.PayingBillsinCash

用现金结账

(1)AttheFrontDeskGuest：Youarealadyandyouhavestayedinthehotelfortendays.Yousettlethebillincash.Clerk:Youservetheguestanddrawupthebillforher.(2)AttheFrontDeskGuest:Youareaguestandhavestayedinthehotelforthreedays.Youcheckoutincashandwanttoleavetheluggagethereforawhile.Clerk:Youservetheguestandcheckthebillforhim.DialoguePractice会话实训添加标题3.PayingBillsOnline

在线支付

(1)AttheFrontDeskGuest:YouarecalledMrs.Baker.YouarecheckingoutandwanttosendapaymentviaWeChatPay.Clerk:Youservetheguest.Thehotelacceptsonlinepayment.(2)AttheFrontDeskGuest:YournameisHarryCarpenter,inRoom1518.Whenyoucheckout,youwanttopaybypersonalcheques,butthehoteldoesn’tacceptpersonalcheques.Clerk:Youexplainthistotheguestandadvisehecanpayonline.添加标题

添加标题4.ExchangingForeignCurrency

兑换外币

(1)AttheCashDeskGuest:Youwanttoexchangesomeforeigncurrencyatthecashdesk，butyoudon’tknowtoday’sexchangerate.Cashier:Youanswerthequestionabouttheexchangerateandservetheguest.(2)AttheCashDeskGuest:Youareaforeigner.Youwanttoexchange$300forRMB.Cashier:Youservetheforeignguest.

Exercises练习TaskOne

MatchthewordsorexpressionswiththeirChinesemeanings.1.Cash a.somethingelsethathasthesamevalue2.Receiptb.toreachaparticularnumberoramountofthings3.equivalentc.moneyintheformofcoinsornotes4.totald.clothes,sheetsetc.thatneedtobewashed5.laundrye.awrittenstatementExercises练习TaskTwo

Completethefollowingwithwordsorexpressionfromthedialoguesabove.1.Theguestscanpaytheirbillsbyc________c________.2.YoubilltotalsRMB1800,including10%servicec_________.3.Hotelschangetheforeignc_________accordingtotheexchangerate.4.Whenaguestc__________________andsettleshis/heraccount,thefrontdeskagentshouldexchangetheroomstatusinformation.5.Thecashierwillaskthegueststos________theirnamesontheexchangem__________whentheyexchangetheforeigncurrency.Exercises练习TaskThreeCompletethefollowingdialogues.Dialogue1Cashier:Goodmorning!1?Guest:Yes,Iwouldliketocheckout.CouldIhavemybillsettled,please?C:2.Whatisyournameandroomnumber,please?G:GeorgeSmith,Room617.C:OK.Here’syourbill,Mr.Smith.G:Whichoftheseismybill?C:Oh,3.Iforgotto4.Thisonehereisanallowanceslip.Yousee,wemadeamistake5andoverchargedyou$100.Sowehadtowriteanallowanceslipanddeduct$100fromyourbill.G:Isee.Sothisisthebillthen.Andthetotalis…?C:6.G:Thefigureseemsallright.C:7,sir,incashorbycreditcard?G:Incash.Hereisthemoney.C:8.Exercises练习TaskThreeCompletethefollowingdialogues.Dialogue2Cashier:Goodmorning,sir.1?Guest:I’dliketocheckoutnow.C:2.G:GeorgeSmithinRoom708.C:Onemoment,please.Letme3.C:Sorrytohavekeptyouwaiting.Yourbilltotals1528yuan,including10%servicecharge.Pleasehaveacheck.G:That’sOK.C:4,haven’tyou?G:Yes,here’sthedepositreceipt.C:Thankyou.We’llrefundyou472yuan.Pleasecheckit.Andhere’stheinvoice.G:Whatefficiency!5,I’dliketogetmyvaluablesbackfromyoursafe-depositbox.Thisisthereceiptyougavemetwodaysago.C:Hereyouare.Pleasecheckit6.G:Right.Thankyou.C:You’rewelcome.IhopeyouhaveenjoyedyourstayherewithusandIhopetoseeyouagain.Exercises练习TaskFour

Decidewhichpartsarespokenbytheguest(G)andwhicharespokenbythecashier(C).MarkdownthepartswithGorC.Andthenactoutthedialoguewithyourpartner.1.Certainly,sir.Here’sthebill.()2.Howwouldyouliketopay,incashorbycreditcard?()3.Well,Isupposeit’sallright.()4.Yes,bycreditcard.Hereyouare.()5.I’dliketocheckoutnow,please.ThenameisGeorgeSmithinRoom708.()6.Thankyou.ButI’mafraidthiscardisnolongervalid.()7.Youarewelcome.Wehopeyou’llcomeandstaywithusagain.()8.Oh,dear!CanIpaywithWeChatPayinstead?()9.Thetotalis$665.()10.Yes,ofcourse.…Hereistheinvoiceandthechange.Pleasecheckit.()Exercises练习TaskFiveTranslatethefollowingsentencesintoChinese.1.Howwouldyouliketomakethepayment,sir?2.Herearefive100-yuannotes,four50-yuannotesandten10-yuannotesandherearetwenty-five1-yuannotes.3.Couldyouexplainthistome?Idon’tthinkthefigureshouldgothathigh.4.I’msorry,sir.Thisisindeedamistake.We’lldeductthisamountfromyourbillrightaway.5.ButIdidn’ttakeanythingfromtheminibarduringmystayhere.Ithinkyouhaveaddedsomeoneelse’sdrinks.

Exercises练习TaskSixTranslatethefollowingsentencesintoEnglish.1.这是您的账单，请核对一下。2.夫人，您想怎么付款？是用现金支付还是用信用卡支付？3.希望您在我们宾馆住的愉快。4.我想兑换一些钱。5.这是给您的找零和发票。DialoguePractice会话实训参考练习1.PayingBillsbyCreditCards用信用卡结账(1)AttheFrontDeskGuest(G):Youhavestayedinthehotelforfivedaysandyouarecheckingoutnow.Youpayyourbillbycreditcard.Clerk(C):Youservetheguestanddrawupthebillforhim.DialoguePractice会话实训参考练习DialogueG:I’dliketocheckout.Please.C:MayIknowyournameandroomnumber,sir?G:I’mMr.Carter.Room608.C:Yes,haveyouusedtheminibarorotherservicesthismorning?G:Ididn’tusetheminibar,andIpaidcashformybreakfast.C:OK.Mr.Carter.Onemoment.Youhavebeenwithusfor5daysatRMB2,500.Hereisyourbill.Hereyouare.Checkit,please.G:Correct.ButIdon’thaveenoughcashforit.MayIpaybycreditcard?C:Yes,wedoacceptsomemajorcreditcards.Whatcarddoyouhave?G:VisaCard. C:Fine.Letmeswipeit.G:Hereitis.C:Thanks.Justamoment.…Pleasesignyournameontheprint,Mr.Carter.G:OK.Hereyouare.C:Thankyou.PleasetakeyourcreditcardandkeepthereceiptDialoguePractice会话实训参考练习1.PayingBillsbyCreditCards用信用卡结账(2)AttheFrontDeskGuest(G):YournameisRichardSteward,inroom708andyou’dliketocheckout.Clerk(C):Youservetheguest.ThehotelacceptsAmericanExpress.Therateis$100toRMB680.DialoguePractice会话实训参考练习DialogueC:Goodmorning,sir.MayIhelpyou?G:IsthiswhereIcanpaymyhotelbill?C:Yes.Wouldyoutellmeyournameandroomnumber?G:MynameisRichardStewardandmyroomnumberis708.C:Justamoment,please.G:OK.C:Hereisyourhotelbill,sir.IttotalsRMB1,580.(GivingMr.Smiththebill.)Hereyouare.G:I’msorry.What’sthechargeof45yuanfor?(Pointingtoafigure)C:That’sforroomservice.G:Oh,Isee.Thankyou.MayIpaybycreditcard?C:Certainly,sir.Whatcarddoyouhave?G:AmericanExpress.C:Fine.Letmeswipeit.G:CanyoutellmetheexchangerateofUSdollarsfortraveler’schecks?C:Accordingtotoday’sexchangerate,it’s$100againstRMB680.MayIseeyourpassport,please?(Mr.Stewardgiveshispassporttotheclerk.)Pleasesignyournamehere.G:OK.Thankyou.Good-bye.C:Good-bye.DialoguePractice会话实训参考练习2.PayingBillsinCash用现金结账

(1)AttheFrontDeskGuest(G)：Youare