《酒店英语》课件-第9单元 酒吧与咖啡厅服务

酒店英语会话

第六版Unit9ServiceattheBarandtheCafé单元学习目标Howtoorderwines,coffee,teaandjuices如何点酒、点咖啡、点茶和果汁1Howtoservetheguestsatthebar/café如何在酒吧和咖啡厅为客人服务Howtosetthetablebills如何结账342Howtohandleerrorsintheservice如何处理服务差错PracticalSentencePatterns实用句型

I’vegotnoideaabouttheChinesewine.Canyourecommendsomething?我对中国的酒一点儿也不了解。您能为我推荐一些吗？Idon’tknowwhattodrink.Canyougivemesomesuggestions?我不知道喝什么，你能给我一些建议吗？I’dliketotrysomethingtypicallyChinesetoday.今天我想尝一尝中国的特产酒。I’llhaveabottleofthiswine.给我来一瓶这种酒。Doesitgotothehead?这酒上头吗？I’dliketotakeaforeignone.Whatdoyouhavehere?我要一瓶外国酒,你们这里有什么牌子的?What’syourhousewine?你们的招牌酒是什么？Whenishappyhour?特惠时段是什么时候？Whatsortofsoftdrinksdoyouoffer?你们提供什么软饮料？Whatkindofwinedoyouserve?你们提供什么样的酒?Let’strythedraught.尝尝生啤酒吧。GivemeaScotch.给我一杯苏格兰威士忌。Wouldyoubringmeacupofcoffee,please？麻烦你给我来杯咖啡好吗？

1.Howtoorderwines,coffee,teaandjuices如何点酒、点咖啡、点茶和果汁PracticalSentencePatterns实用句型

Wouldyouliketohavesomewine?您要喝点酒吗？Whatareyoudrinkingtonight?今晚您要喝什么？Wouldyouliketohaveteaorcoffee?您喝茶还是喝咖啡？Doyoulikestrongteaorweaktea?您喜欢喝浓茶还是淡茶？Wouldyoulikeasmallorlargedraughtbeer?您要小扎还是大扎生啤酒？Whichkindofjuicewouldyouprefer,applejuiceororange?您要哪一种果汁？苹果汁还是橙汁？Howaboutanon-alcoholiccocktail?来杯不含酒精的鸡尾酒如何？Bottledordraught?是瓶装的还是散装的？Straightuporontherock?直饮还是加冰的？Wine,cocktailanddraughtbeerareallhalf-priceuntil6:00p.m.葡萄酒、香槟和生啤酒在下午6点前是半价。Wouldyoulikesomethingtodrinkwiththat?要点什么饮料来搭配吗？WeserveCarlsberg,Heineken,SanMiguel,Kirin,Foster,GuinnessStoutandBudweiser.我们有嘉士伯、喜力、生力、麒麟、富士达、健力士和百威。WeofferLansonDemiSec,PolRoger,VintageBrut,Pommoroy&GreeneChampagneandHeidsieckPink.我们有兰珊香槟、年份保罗渣、庞麦格林香槟和粉红克锡。2.Howtoservetheguestsatthebar/café如何在酒吧和咖啡厅为客人服务PracticalSentencePatterns实用句型

CanIhavemybill,please?请给我账单好吗？Justthecheck,please.请给我账单。WouldyoumindwaitingamomentwhileIcheckthedetails?请稍等，我核对一下明细单好吗？Theremightbesomethingwrongwiththebill.账单可能有点差错。Istheservicechargeincludedinthebill?服务费包含在账单里吗？Thebilllooksalittlehigh.Canyoudouble-checkit?账单费用有点高，您能再确认一下吗？Doyouhaveanearly-birddiscount?早场的顾客有折扣吗？Ihavea20%offcoupon.我有8折优惠券。DoyouherehonorAmericancreditcard?你们这里接受美国信用卡吗?Couldyougiveusseparatechecks?请替我们分开结账好吗？3.Whattosaywhentheguestswanttopaytheirtablebills客人结账时怎么说PracticalSentencePatterns实用句型4.Howtoaskthegueststopaythetablebills如何为客人结账

Hereisyourbill.Pleasecheckit.这是您的账单，请核对一下。Howwouldyouliketosettleyourbill?您想怎么付账？Howwouldyouliketomakeyourpayment?您想以什么方式来支付账单?Weacceptcreditcardpayment.Whatkindofcreditcardhaveyougot?我们接受信用卡付费。您的信用卡是哪一种？Youcantakethebilluptothecashdeskwhenyouarereadytogo.请您离开时拿账单到收银台付费。Wouldyouliketoputitonyourhotelbill?您希望把费用打入您的住房总账吗？Wouldyouliketosignforthat?请您签单。Here’sthereceiptforyou.Pleasecheckit.这是您的收据，请核对。I’llcheckitagainforyou.我再为您核对一次。Hereisthemoneyyouoverpaid.这是您多付的钱。

SituationalDialogues情景会话DialogueAScene:AsMr.Dale(D)stepsintoabar.Abartender(B)comesforwardtogreethim.B:Goodevening,sir.D:Isthereaseatleftbythewindow?B:Yes,there’soneoverthere.Stepthisway,please.(Aftertakingaseat)B:MayIhaveyourname,sir?D:Ofcourse.Dale.B:Mr.Dale,whatdrinkswouldyouliketohave?D:I’dliketohaveabottleofbeer.Whatdoyouservehere?B:WeofferCarlsberg,Heineken,SanMiguel,Kirin,Foster,GuinnessStoutandBudweiser.D:OK.I’lltakeaBudweiser.B:Mr.Dale,doyouwantyourbeerchilledornot?D:Chilled,please.B:Waitaminute,please.1.AttheBar在酒吧SituationalDialogues情景会话DialogueBScene:Abartender(B)servestheguest(G)whocomesintothebartohaveadrink.B:Welcometoourbar,sir.Wherewouldyouliketosit?G:I’dliketositneartheairconditioning.It’salittlehot.B:OK.Thisway,please.B:WhatcanIprepareforyou?G:Givemeafewminutestoreadthewinelistfirst.B:OK.G:What’syourhousespecial?B:Ourhousespecialisaverynicenon-alcoholiccocktail.G:Itsoundsinteresting.TwoHouseCocktailsandaScotch,please.B:HowwouldyoulikeyourScotch,straightuporontherocks?G:Ontherocks,please.B:OK.Wouldyoulikesomethingelse?G:Whenishappyhour?B:Wine,cocktailanddraughtbeerareallhalf-priceuntil6:00p.m.G:Let’strythedraught.B:Wouldyoulikeasmallorlargedraughtbeer?G:Small,please.B:Yes,sir.Justamoment.1.AttheBar在酒吧SituationalDialogues情景会话WordListbartender/'bɑ:ˌtendə/n.酒吧服务员offer/'ɔ:fə/v.提供Carlsbergn.嘉士伯啤酒Heineken/'haɪnəkən/n.喜力啤酒SanMigueln.生力啤酒Kirin/ˈki:rɪn/n.麒麟啤酒Fostern.富士达啤酒GuinessStoutn.健力士啤酒Budweisern.百威啤酒chill/tʃɪl/v.使变冷alcoholic/ˌælkə'hɒlɪk/adj.酒精的；含酒精的non-alcoholicadj.不含酒精的Scotch/skɒtʃ/n.苏格兰威士忌SituationalDialogues情景会话UsefulExpressionshousewine酒店特选葡萄酒；招牌酒straightup直饮ontherocks加冰happyhour特惠时段half-price半价SituationalDialogues情景会话Notes:1.WeofferCarlsberg,Heineken,SanMiguel,Kirin,Foster,GuinnessStoutandBudweiser.我们有嘉士伯、喜力、生力、麒麟、富士达、健力士和百威。2.Doyouwantyourbeerchilledornot?请问您要的啤酒是否要冰镇？3.I’dliketositneartheairconditioner.It’salittlehot.我想坐在靠近空调的地方，天气有点热。4.What’syourhousespecial?你们的招牌酒是什么？5.Whenishappyhour?特惠时段是什么时候？6.Wine,cocktailanddraughtbeerareallhalf-priceuntil6:00p.m.晚上6点之前，葡萄酒、鸡尾酒和桶装啤酒都是半价。SituationalDialogues情景会话DialogueAScene:Awaiter(W)introducesthecoffeeservedatthecafétoaguest(G).W:Goodevening.MayIhelpyou?G:Doyouhaveavacantseat?W:Yes,isthistableallright?G:OK,it’sfine.W:Whatwouldyouliketodrink?G:I’dlikeacoffee,please.W:Whatkindofcoffeewouldyoulike?G:Whatdoyouhave?W:Well,wehaveLatte,BlueMountain,ViennesecoffeeandIrishcoffee.G:Whataselection!Doyouhavedecaffeinatedcoffee?W:Sorry,wedon’t.G:ThengetmeacupofBlueMountain,please.W:OK.Amoment,please.Hereyouare.Youwillfindthesugarandcreamjustoverthere.G:OK.AndI’dliketohaveasliceofpizzawithsausageandonion.W:Wouldyoulikesomesoup?G:Yes.I’dlikepotage.W:Anythingelse?G:No,that’sall.Thankyou.2.AttheCafé在咖啡厅SituationalDialogues情景会话2.AttheCafé在咖啡厅

DialogueBScene:Acouple(G)entersacoffeeshop.Awaiter(W)servesthem.W:Goodmorning,sirandmadam.Welcometoourcoffeeshop.WhatcanIgetyou?G:Iwanttohaveacupofblackcoffee.W:Acupofblackcoffee.And...G:AcupofJasmineTeaformywife.W:Yes,sir.Whatelsewouldyouliketoorder?G:MywifewantstohavesomecakeswhileIprefersandwiches.W:Howdoyouwantyoursandwich,sir?Onwhite,ryeorwhole-wheatbread?G:Whole-wheat,please.W:Andwhataboutyourcake?G:Whatcakedoyouservehere?W:Weservefruitcakes,chocolatecakesandcreamcakes.G:OK,acreamcake,please.W:So,acupofblackcoffee,acupofJasmineTea,asandwichandapieceofcreamcake.Isthatall?G:Yes.W:Justamoment,please.G:Thankyou.W:Mypleasure.SituationalDialogues情景会话WordListBlueMountain蓝山咖啡Viennesecoffee维也纳咖啡Irishcoffee爱尔兰咖啡UsefulExpressionsvacant/ˈveɪkənt/adj.空闲的；空着的；未被占用的Latte/'lɑːteɪ/n.拿铁咖啡decaffeinated/di:'kæfɪneɪtɪd/adj.脱除咖啡因onion/'ʌnjən/n.洋葱potage/pɒ'tɑ:ʒ/n.法国浓汤rye/raɪ/n.黑麦whole-wheat/'həʊlw'iːt/n.粗面粉，营养面粉chocolate/'tʃɒklət/n.；adj.巧克力；巧克力糖；巧克力的SituationalDialogues情景会话Notes:

1.Doyouhaveavacantseat?有空位子吗？2.WehaveLatte,BlueMountain,ViennesecoffeeandIrishcoffee.我们有拿铁咖啡、蓝山咖啡、维也纳咖啡和爱尔兰咖啡。“拿铁”（Latte/'lɑːteɪ/;/'læteɪ/）是意大利文的译音。3.Getmeasmallsliceofpizzawithsausageandonion.给我一份小号的薄比萨片，加香肠和洋葱。4.MywifewantstohavesomecakeswhileIprefersandwiches.给我的夫人来点蛋糕，而我要三明治。while是连词，表示对比关系，意思是“而；然而”。5.Howdoyouwantyoursandwich,sir?Onwhite,ryeorwhole-wheatbread?您想要什么样的三明治，是普通的白面包、裸麦面包还是全麦面包？SituationalDialogues情景会话3.ServingRestaurantBills用餐结账DialogueAScene:Theguests(G)wanttopaytheirbill,andawaiter(W)servesthem.W:Wouldyoulikeanythingelse,sir?G:No,we’refull.Justthecheck,please.W:Yes,sir.(Givingthechecktotheguest)Hereitis,sir.Togetherorseparately?G:Putthemtogether.I’llpayforit.W:OK.Thatamountsto680yuan.G:AndhowmuchisthatinUSdollars?W:Iwillcalculateitforyou.Attoday’srateitcomesto$100.G:DoyouacceptAmericancreditcards?W:Yes,sir.Whatkindofcreditcarddoyouhave?G:VISAcard.W:That’sOK.MayIswipeyourcardandhaveyourpassport,please?G:Yes.Hereyouare.W:Thankyou,sir.(Aftertwominutes)Willyousignyournamehere,sir?G:OK.W:Thankyou.SituationalDialogues情景会话3.ServingRestaurantBills用餐结账DialogueBScene:Aguest(G)findsthathisbilllooksalittlehigh.Awaiter(W)explainsthereason.W:Areyoufinishedwithyourmeal?G:Yes,Iam.W:Ihopeyouenjoyedyourmealtonight.G:Yes,everythingwasgreat.Thankyou.CouldIhavethecheck,please?W:Hereyouare.G:WouldyoumindwaitingamomentwhileIcheckthedetails？W:Certainlynot.I’llclearthetablewhileyouarecheckingit.G:Thebilllooksalittlehigh.Canyoudouble-checkit?W:OK.I’lljustcheckitagainforyou,sir.(Aftercheckingitagain.)W:It’sbecausethere’s10%servicechargeaddedtothetotalamount.G:Allright.DoIhavetopaythebillattheCashier’sDesk?W:Icantakecareofitherewhenyouareready.G:CouldIhaveareceipt?W:Sure.Howwouldyouliketopayyourbill,sir?G:Incash.W:Thatcomesto135yuan.G:Hereyouare.W:200yuan,and65yuanchange.G：Thankyouverymuch.SituationalDialogues情景会话WordList

UsefulExpressionsseparately/'sepərətli/adv.分别地；分开地calculate/'kælkjuleɪt/v.计算cashier/kæ'ʃɪə/n.出纳，出纳员receipt/rɪ'si:t/n.收据amountto合计

attoday’srate按照今天的汇率cometo…共计；达到

add…to…加；加上takecareof负责；处理SituationalDialogues情景会话Notes:

1.We’refull.Justthecheck,please.我们吃好了。请给我账单。2.Togetherorseparately?算在一起还是分开结算？3.AndhowmuchisthatinUSdollars?合下来多少美元？4.Attoday’srateitcomesto$100.按照今天的汇率一共是100美元。5.DoyouacceptAmericancreditcards?你们这里接受美国的信用卡吗？6.WouldyoumindwaitingamomentwhileI’mcheckingthedetails?请你稍等一会儿，让我核对一下账单。7.Canyoudouble-checkit?请你再次核实一下。8.It’sbecausethere’s10%servicechargeaddedtothetotalamount.那是因为加了总金额的10%的服务费。add表示“加；加上；计算……总和”。例如：add4to64加6Fouraddedtofivemakesnine.4加5得9.SituationalDialogues情景会话4.HandlingServiceErrors服务差错的处理DialogueAScene:Mr.Grey(G)ishavinghisdishintherestaurant.Hefindswhatisservedisdifferentfromwhathehasordered.Sohecallsawaiter(W).G:Waiter,thisisn’twhatIordered.Perhapsyouaremistaken.Ididn’torderthisdish.W:I’mawfullysorry,sir.Whatisyourorder?G:IorderedGrilledVeal,notGrilledOxLiver.(Aftercheckingtheorder)W:I’mterriblysorry,sir.Idoapologizeforgivingyouthewrongdish.I’lltakeitawayimmediately.G:That’sOK.ButIhavebusinesstodo.PleasebringthedishIorderedassoonaspossible.W:OK,sir.I’llbringittoyouatonce.(Bringingthedishtheguestordered)W:ThisisGrilledVeal,sir.I’mverysorryforthemistake.G:That’sallright.W:Wouldyoulikeanythingelse?G:No,thanks.W:Thisisafruitcombination.It’sonthehouse.Ihopeyouenjoythemeal.G:Thankyou.SituationalDialogues情景会话4.HandlingServiceErrors服务差错的处理DialogueBScene:Awaiter(W)spiltthedrinksonthesuitofahotelguest(G)carelessly.G:Oh,lookwhatyou’vedone!W:I’mawfullysorry,sir.I’llbringyouaclothimmediately.G:Hurryup!HeadWaiter(HW):(Afterseeingit)Goodevening,sir.I’mtheHeadWaiterandIdoapologizeforourcarelessness.Areyouahotelguest,sir?G:Yes,why?HW:Wewillarrangeforyoursuittobecleanedatonce.G:I’llfinishmymealfirst.HW:ThenmayIhaveyournameandyourroomnumber?G:Beck.Myroomnumberis1216.HW:Well,Mr.Beck.Wewilldeliveryoursuitbyninethisevening.G:Allright.HW:Weareverysorrytohavecausedyouthistrouble,Mr.Beck.SituationalDialogues情景会话WordList

handle/'hændl/v.处理；对待error/'erə(r)/n.错误；过失awfully/'ɔːfli/adv.非常地；极端地grill/ɡrɪl/v.（在烤架上）烤veal/vi:l/n.小牛肉ox/ɒks/n.牛；公牛liver/'lɪvə/n.肝脏combination/ˌkɔmbɪ'neɪʃən/n.混合spill/spɪl/v.溢出；泼出instantly/'ɪnstəntli/adv.立即地；即刻地carelessly/'keələsli/adv.粗心大意地；疏忽地carelessness/'keələsnəs/n.粗心apologize/ə'pɒlədʒaɪz/v.道歉；认错；辩解；辩护deliver/dɪ'lɪvə/v.传送；送递SituationalDialogues情景会话

differentfrom与……不同GrilledVealGrilledOxLivertakeawayfruitcombinationassoonaspossibleonthehouse

铁扒牛肉铁扒牛肝拿走水果拼盘尽快；越快越好免费；由店家出钱SituationalDialogues情景会话Notes:

1.Hefindswhatisservedisdifferentfromwhathehasordered.他发现所上的菜与所点的菜不同。2.IorderedGrilledVeal,notGrilledOxLiver.我点的是铁扒牛肉，而不是铁扒牛肝。3.PleasebringthedishIorderedassoonaspossible.请尽快把我点的菜拿上来。4.Thisisafruitcombination.It’sonthehouse.这是水果拼盘，是免费的。5.Awaiterspiltthedrinksonthesuitofahotelguestcarelessly.一个侍者不小心把饮料溅到了一个酒店顾客的西装上。6.Wewillarrangeforyoursuittobecleanedatonce.我们马上安排清洗您的外套。DialoguePractice会话实训添加标题1.AttheBar在酒吧

(1)AttheBarJack:YouarefromAmericaandyouenterabarofthehotelfordrinking.Butyoudon’tknowwhattoorder.Bartender:YougiveMr.Jacksomesuggestions.(2)AttheBarGuest:Youcomeintoabarandabartendercomesforwardtogreetyou.Bartender:Youintroducethehousewinetotheguest.添加标题

添加标题2.AttheCafé在咖啡厅

(1)AttheCaféMr.George:Youenteracaféandwanttohavebreakfast.Bartender:YougreetMr.Georgeandservehim.(2)AttheCaféLady:YouwanttohaveanAmericanbreakfast.Youalsowanttohavedecaffeinatedcoffee.Waiter:Youservetheladyandaskherhowshewouldlikehereggs.DialoguePractice会话实训添加标题3.ServingRestaurantBills用餐结账

添加标题

添加标题4.HandlingServiceErrors服务差错的处理

(1)IntheDiningHallGuest:Youarehavingmealintherestaurant.Youfindacabbageworminyoursoup.Youaskthewaitertogiveyouareasonableexplanation.Waitress:Youapologizeforitandpromisetochangeit.(2)IntheDiningHallMr.Dale:Youarehavingdinnerwithyourfriends.Youcomplainthatoneofthedishesistoosalty.Waiter:Youpromisetochangeitfortheguests.

(1)IntheDiningHallMr.Baker:AfteragooddinnerinHappyTimeRestaurant,youwanttoleave.Butyoudon’thaveenoughmoneywithyoubutacreditcard.Waitress:YouserveMr.Baker.(2)IntheDiningHallGuest:Youarecheckingyourbillaftermeal.Youfindthatsomethingiswrongwiththebill.Waitress:Youcheckthedetailsagaincarefully.Exercises练习TaskOne

MatchthewordsorexpressionswiththeirChinesemeanings.1.servicechargea.道歉2.cashier b.免费；由店家出钱3.paymentc.酒店特色鸡尾酒4.swipethecardd.签名5.onthehousee.特惠时段6.housecocktail f.总计7.amounttog.付账8.signatureh.刷卡9.happyhour i.出纳员10.apologizej.服务费Exercises练习TaskTwo

Completethefollowingdialogues.Dialogue1A:1,sir.B:2leftbythewindow?A:Yes,there’sone3.Stepthisway,please.B:Thankyou.A:WhatcanI4?B:Givemeafewminutes5.A:Hereisthewinelist.B:I’dliketo6.A:Doyouwantthatfromthetapordoyouwant7?B:Abottle,please.8?A:We9Carlsberg,Heineken,SanMiguel,Kirin,Foster,andBudweiser.B:OK.10.A:Doyouwantyourbeer11ornot?B:Chilled,please.A:12,please.Exercises练习TaskTwo

Completethefollowingdialogues.Dialogue2A:1,sir?B:Yes,Iam.A:2tonight.B:Sure.3,please?A:Here’syourbill.B:Justaminute.4.A:Allright.B:5.Canyoudouble-checkit？A:OK.6,sir.It’sbecausethere’s10%servicecharge7.B:Allright.8?A:Icantakecareofitherewhenyouareready.B:CouldIhaveaninvoice?A:Sure.Howwouldyouliketo9,sir?B:Incash.A:That10￥80.B:Hereyouare.A：11￥100，and￥20is12.B:Thankyou.Exercises练习TaskThree

TranslatethedialogueintoEnglish.服务员:欢迎，先生。请问您几位?客人:4位。服务员：您想坐哪里？客人:给我们安静一点靠近角落的座位。服务员：好的，请这边走。客人：谢谢。服务员：您想喝点什么？客人:我先看看酒单。服务员：这是酒单。客人：你们的招牌酒是什么？服务员：我们的招牌酒是非常好的不含酒精的鸡尾酒。客人：很有趣，我就要这个了。服务员:您想要直饮还是加冰？客人：加冰。服务员:好的，您还要点其他酒吗?客人:特价时段是什么时候？服务员：葡萄酒、鸡尾酒和生啤酒在晚上6点前都是半价。客人：我尝尝生啤酒吧。服务员：您是来小扎还是大扎？客人：小扎吧。服务员：好的。请稍候。

Exercises练习TaskFourTranslatethedialogueintoChinese.A:Welcometoourcoffeeshop.Howmanyofyou?B:Justone.A:Thisway,please.B:Thankyou.A:Here’sthemenu.B:Whatdoyouserveforbreakfasthere?A:Whichonedoyoulike:theContinentalBreakfastorAmericanBreakfast?B:I’dliketohaveAmericanbreakfast.A:That’sOK.Coffeeortea,please?B:IwanttohaveteaandI’dlikesomebread.A:OK.Forbread,whichonedoyoulike:softroll,toastcroissantorDanishbread?B:Toastcroissant,please.A:Yes.Whatkindofjamdoyouprefer?B:Vanillajam,please.AndI’llliketohaveorangejuice.Thankyou.A:Soyou’dliketohavetea,toastcroissant,Vanillajam,orangejuice.AmIcorrect?B:Yes.A:Amoment,please.DialoguePractice会话实训参考练习1.AttheBar在酒吧

(1)AttheBarJack:YouarefromAmericaandyouenterabarofthehotelfordrinking.Butyoudon’tknowwhattoorder.Bartender:YougiveMr.Jacksomesuggestions.DialoguePractice会话实训参考练习DialogueB:Goodafternoon,sir.WhatcanIdoforyou?J:Idon’thaveareservation.Wouldyoupleasearrangeatableforme?B:Wherewouldyouliketosit,bythewindoworinthecorner?J:I’dlikeatablebythewindow,please.B:There’soneoverthere.Stepthisway,please.(Aftertakingtheseat)Here’sthemenu,sir.J:Thanks.Letmehavealook.B:Whatdrinkswouldyouliketohave?J:I’dliketohaveabeer.Whatdoyouservehere?B:WeserveCarlsberg,Heineken,SanMiguel,Kirin,Foster,GuinessStoutandBudweiser.J:OK.I’lltakeaGuinessStout.B:Doyouwantanythingelsetodrink?J:I’dlikeacoffee,please.B:Whatkindofcoffeewouldyoulike?J:Whatdoyouhave?B:Well,wehaveskinnylatte,cappuccino,latteandespresso.J:Goodnessme!Whataselection!IthinkI’llhaveaskinnylatte,pleaseB:Hereyouare.You’llfindthesugarjustoverthere.J:Thanks.DialoguePractice会话实训参考练习1.AttheBar在酒吧(2)AttheBarGuest:Youcomeintoabarandabartendercomesforwardtogreetyou.Bartender:Youintroducethehousewinetotheguest.DialoguePractice会话实训参考练习DialogueB:Welcometoourbar,sir.Wherewouldyouliketosit?G:I’dliketositneartheairconditioning.It’salittlehot.B:OK.Thisway,please.G:Thankyou.B:WhatcanIprepareforyou?G:Givemeafewminutestoreadthewinelistfirst.B:Hereisthewinelist.G:What’syourhousewine?B:Ourhousewineisaveryniceredwine.G:Itsoundsinteresting.TworedwineandaScotch,please.B:HowwouldyoulikeyourScotch,straightuporontherocks?G:Ontherocks,please.B:OK.Wouldyoulikesomethingelse?G:Whenishappyhour?B:Wine,cocktailanddraughtbeerareallhalf-priceuntil6:00.G:Let’strythedraught.B:Wouldyoulikeasmallorlargedraughtbeer?G:Small,please.B:Yes,sir.Justamoment.DialoguePractice会话实训参考练习2.AttheCafé在咖啡厅(1)AttheCaféMr.George:Youenteracaféandwanttohavebreakfast.Bartender:YougreetMr.Georgeandservehim.DialoguePractice会话实训参考练习DialogueB:Goodmorning,sir.Welcometoourcoffeeshop.Howmanymayweserve?G:Justone.B:Wheredoyouwanttosit?G:Pleasearrangeatableinthenon-smokingsectionforme.B:Thisway,please.G:Thankyou.B:(Aftertakingtheseat)Here’sthemenu,sir.G:Iwanttohavebreakfast.Whatdoyouservehere?B:Whichonedoyoulike:thecontinentalbreakfastorAmericanbreakfast?G:I’dliketoeatàlacarte.B:That’sOK.Coffeeortea?G:I’dliketohaveacoffeeandsomebread.B:OK.Forbread,whichonedoyoulike:softroll,toast,croissantorDanishbread?G:Danishbread,please.B:Yes,sir.Whatkindofjamwouldyoulike?G:Strawberryjam,please.AndI’dliketohavepineapplejuice.Thankyou.B:Soyou’dliketohavecoffee,Danishbread,Strawberryjam,andpineapplejuice.AmIcorrect?G:Yes.B:Justamoment,please.G:Thankyou.DialoguePractice会话实训参考练习2.AttheCafé在咖啡厅

(2)AttheCaféLady:YouwanttohaveanAmericanbreakfast.Youalsowanttohavedecaffeinatedcoffee.Waiter:Youservetheladyandaskherhowshewouldlikehereggs.DialoguePractice会话实训参考练习DialogueW:Goodmorning,madam.MayIhelpyou?L:Doyouhaveavacanttable?W:Yes,isthistableallright?L:OK,it’sfine.W:Whatwouldyouliketodrink?L:I’dlikeacoffee,please.W:Whatkindofcoffeewouldyoulike?L:Whatdoyouhave?W:Well,wehavecoffeelatte,BlueMountain,ViennesecoffeeandIrishcoffeeL:Whatachoice!Doyouhavedecaffeinatedcoffee?W:Sorry,wedon’t.L:ThengetmeacupofBlueMountain.W:Hereyouare.Youwillfindthesugarandcreamjustoverthere.L:OK.AndI’dliketohaveanAmericanbreakfastW:Howwouldyoulikeustocookyoureggs?L:Over-easy.W:Weservehamorbaconwithyoureggs.Whichonedoyouprefer?L:Baconandmakeitverycrisp,please.W:Anythingelse?L:No,that’sall.Thankyou.DialoguePractice会话实训参考练习3.ServingRestaurantBills用餐结账

(1)IntheDiningHallMr.Baker:AfteragooddinnerinHappyTimeRestaurant,youwanttoleave.Butyoudon’thaveenoughmoneywithyoubutacreditcard.Waitress:YouserveMr.Baker.DialoguePractice会话实训参考练习DialogueW:Didyouenjoyyourdinner,sir?B:Yes,everythingwasverygood.W:Wouldyoulikesomethingelse?B:No,I’mfull.Justthecheck,please.W:Togetherorseparately?B:Putthemtogether.I’llpayforit.W:Yes,sir.(Givingthechecktotheguest)Hereitis,sir.B:I’llcheckit.W:OK.Thatamountsto￥680.B:AndhowmuchisthatinUSdollars?W:Iwillcalculateitforyou.Attoday’srateitcomesto＄100.B:I’mafraidIhaven’tbroughtenoughcashwithme.DoyouacceptAmericancreditcardshere?W:Yes,sir.Whatkindofcreditcarddoyouhave?B:VISAcard.W:That’sOK.MayIswipeyourcardandhaveyourI.D.,please?B:Yes.Hereyouare.W:Thankyou,sir.(Aftertwominutes)Willyousignyournamehere,sir?B:OK.W:Thankyou.DialoguePractice会话实训参考练习3.ServingRestaurantBills用餐结账(2)IntheDiningHallGuest:Youarecheckingyourbillaftermeal.Youfindthatsomethingiswrongwiththebill.Waitress:Youcheckthedetailsagaincarefully.DialoguePractice会话实训参考练习DialogueW:Haveyoufinishedeating?G:Yes,Ihave.W:Ihopeyouenjoyedyourmealtonight.G:Yes,everythingwasgreat.Thankyou.CouldIhavethebill,please?W:Hereitis,sir.G:WouldyoumindwaitingforamomentwhileIcheckthedetails.W:Certainly.I’llclearthetablewhileyouarecheckingit.G:Thebilllooksalittlehigh.Canyoudouble-checkit?W:OK.I’lljustcheckitagainforyou,sir.G:What’sthe￥15for?W:Forthetwocoffees.G:Isee.W:(Aftercheckingitagain)It’sbecausethere’sa10%servicechargeaddedtothetotalamount.G:Allright.DoIhavetopaythebillatthecashier’sdesk?W:Icantakecareofitherewhenyouareready.G:CouldIhaveareceipt?W:Sure.Howwouldyouliketosettleyourbill,sir?G:Incash.(Handsovercash) W:Thankyou.I’llberightback.G:OK.W:Hereisthereceipt.Pleasecheckit.Hereisyourchange.DialoguePractice会话实训参考练习4.HandlingServiceErrors服务差错的处理

(1)IntheDiningHallGuest:Youarehavingmealintherestaurant.Youfindacabbageworminyoursoup.Youaskthewaitertogiveyouareasonableexplanation.Waiter:Youapologizeforitandpromisetochangeit.

DialoguePractice会话实训参考练习DialogueG:Waiter!W:Yes,sir.WhatcanIdoforyou?G:Ihaveacomplaint.Pleaseaskyourmanagerhere.W:Ourmanagerisout,sir.Isthereanythingunsatisfying?G:Lookatthesoup,thereisacabbageworminit.W:Thatisimpossible.Icheckeditcarefully.G:Ineedareasonableexplanation.W:Sorry,sir.Thisisquiteunusual.Pleaseacceptourapologies.G:Sowhat?Iamnothappyaboutit.W:I’msorrysir.We’llreplaceitwithafreshdish.It’sonthehouse,ofcourse.G:No.Idon’twanttohavemydinnerhereanymore.That’sveryannoying.W:Pleasebeassuredthatwewilllookintothematter.G:No.Idon’triskit.W:Howaboutadeliciousdessertthen?G:Inevereatdessert.W:Isee,sir.I’msureeverythingwillberightagainthenexttimeyoucome.G:Don’tbesosureofit.Butthenagain.Howdoyouwanttomanagethematter?W:Pleaseleaveyournameandphonenumbertous.We’llgiveyouareasonableexplanation.G:OK.Iwillbewaitingforyouranswer.W:Sure.We’llcontactyouassoonaspossible.DialoguePractice会话实训参考练习4.HandlingServiceErrors