商务英语口语（第3版）课件Unit 6 Business Reception

Unit6BusinessReceptionBusinessetiquette1Whatisthebasicprincipleofbusinessetiquette?

2.Whatcanwedotopreventothersfrommisunderstanding?

Treatingcoworkersandcustomerswithrespectandhonesty.

Stayinpoliteandpositive.Helloguys.IwasassignedtoreceiveMs.JohnsonfromAmericaforinspectioninwhichIneedtomakeappointments,arrangeaccommodation,andbanquetforher.Helloeveryone.I’mNemo,I’llgiveMichaelsomeadviceonhowtopreparethereceptionjob.Task1Lookatthecomics,describeitandthendiscussitwithyourpartners.Wordsandexpressionsforyourreference:passport roomcard bookluggage reservation porterreception checkout checkinsuite roomservicestandardsingleroomTask1Task2Task3Part1Warm-uppart1part2part3part4part5Tip1_____________________________________________________Tip2_____________________________________________________Tip3_____________________________________________________Task2FillintheblanksPart1Warm-upTask1Task2Task3It’smyfirsttimetoreceiveaforeignclient,butNemoisnothere.Sowouldyouliketogivemesometipsforpreparingforreceptionjob?Task3Listentothedialogueandfinishthequestions1.WhatarethetipsBettygavetoMichael?Let’ssumup.Someoftipshavebeenlisted.Part1Warm-up

a.____________________________________________

___________________________________________b.___________________________________________Tip2Youshouldmakeaphonecall.a.______________________________________________________________________________________b.___________________________________________

___________________________________________

Tip3___________________________________________________________________________________Tip4________________________________________YouneedtocallhertodeterminetimetoreceiveherYouneedtocallhertodetermineplacetoreceiveher.Youdon’thavetoworryifsheisallergictosomefoodorprefersasuiteorsingleroom.Itisalsoimportanttobepunctualandensuretheclientsaregreetedinawarmandcourteousmanner.You’dbettermakeadetailedplanforherpreference.Youshouldaskherrequirementsaboutthefood,accommodationoractivities.Task1Task2Task3Thanksforyoursuggestions.TodayIcameacrossmyfriendBetty.Pleaselistentoourdialogue.Tip1Youshouldmakeanappointmentifyouwanttomeetsomeone.Herearesomegoodexpressionsusedintheconversation.inspect （1）视察goabout （2）________________________makeanappointment （3）________________________toppriority （4）当务之急determine （5）________________________accommodation （6）住宿allergicto （7）________________________inawarmandcourteousmanner（8）_________________________Part1Warm-up着手干预约决定2.FillouttheChinesemeaningofsomeoftheexpressionsusedintheconversation.对……过敏以亲切礼貌的方式Part1Warm-upScriptofTask3Betty:HeyMichael,whathaveyoubeenupto?Michael:Well,sinceIcamebackfromMiddleEast(Dubai)InternationalFair,IhavebeenpreparingtoreceiveMsJohnson,anAmericanclientwhoisgoingtoinspectourfactoryandproducts.ButIjustdon’tknowhowtogoaboutit.Wouldyougivemesomesuggestions?Betty:Ofcourse.Inbusiness,makinganappointmentisatoppriorityifyouwanttomeetsomeone.Therefore,youneedtocallMsJohnsoninthefirstplacetodeterminetimeandplacetoreceiveher.Bytalkingonthephoneyoucanalsoaskherrequirementsaboutthefood,accommodationoractivities.Inthiswayyoudon’thavetoworryifsheisallergictosomefoodorprefersasuiteorsingleroom.Michael:Anythingelse?Betty:Itisalsoimportanttobepunctualandensuretheclientsaregreetedinawarmandcourteousmanner.Lastbutnottheleast,you’dbettermakeadetailedplanforherpreferencesothatshewillbewellawareoftheitinerary.Michael:ThankyouBetty.Thatisveryuseful.PartIIListeningPracticeIreceivedaphonecallfromMr.Li,salesmanagerofcompany,askingmeaboutthepreparationforreceivingMs.Johnson.Pleaselistentothedialogueandfinishthetasks.PartIIListeningPracticeMichael:Hello,thisisMichaelspeaking.Mr.Li:HelloMichael.ThisisLi.Areyouwell(1)

toreceiveMs.Johnson?Michael:SorryIhaven’t,canyougivemesome(2)

aboutthis?Mr.Li:Well,haveyoucalledMs.Johnsonto(3)

theflightsothatyoucanarriveattheairportontime?Thenlearnhowlongshewillstayandher(4)

aboutthehotelsoastomakeareservationwiththehotel.Michael:Isthatall?DoIneedtotakehertothehotel?Mr.Li:Ofcourse,youwilltakehertothehotelandhelphercheckin.Besides,youneedtogivehertheitineraryincludingthe(5)

ofsurroundingfacilities,(6)

customandnaturalsightseeing.Michael:DoIneedtoseeheroff?Mr.Li:Absolutely,youcan(7)

afarewelldinnerforhertoenhancefriendshipand(8)

.Michael:ThankyouMrLi,I’msurethatMsJohnsonwillhaveapleasant(9)

.Mr.Li:Ihopeso.preparedhintsconfirmrequirementsintroductionlocalarrangecooperationtrippart1part2part3part4part5Practice1.ListentothefollowingdialogueandFillinthemissingwords.Sillyquestion/response

Reasons

SorryIhaven’t,canyougivemesomehintsaboutthis?DoIneedtotakehertothehotelanddoIneedtoseeheroff?Heshouldhaveknownsomethingaboutthepreparationforreceptionbeforehand.It’sakindofbasicetiquetteforhimtoknow.Michaelhasmadetwoinappropriatequestionsandresponses.Doyouknowwhatarethey?Andstateyourreasons.PartIIListeningPractice。

Listenagainandfillinthetable.Practice1ScriptMichael:Hello,thisisMichaelspeaking.Mr.Li:HelloMichael.ThisisLi.AreyouwellpreparedtoreceiveMs.Johnson?Michael:SorryIhaven’t,canyougivemesomehintsaboutthis?Mr.Li:Well,haveyoucalledMs.Johnsontoconfirmtheflightsothatyoucanarriveattheairportontime?Thenlearnhowlongshewillstayandherrequirementsaboutthehotelsoastomakeareservationwiththehotel.Michael:Isthatall?DoIneedtotakehertothehotel?Mr.Li:Ofcourse,youwilltakehertothehotelandhelphercheckin.Besides,youneedtogivehertheitineraryincludingtheintroductionofsurroundingfacilities,ocalcustomandnaturalsightseeing.Michael:DoIneedtoseeheroff?Mr.Li:Absolutely,youcanarrangeafarewelldinnerforhertoenhancefriendshipandcooperation.Michael:ThankyouMrLi,I’msurethatMsJohnsonwillhaveapleasanttrip.Mr.Li:Ihopeso.PartIIListeningPractice（1）______（2）______（3）______（4）______（5）______（6）______（7）______（8）______（9）______（10）______(1)flighta.增进友谊(2)makeareservationb.航班(3)checkinc.风俗(4)itineraryd.预订(5)facilitiese.入住(6)customf.设施(7)naturalsightseeingg.告别宴会(8)seeheroffh.自然风光(9)farewelldinneri.日程(10))enhancefriendshipj送行bdeifchjgaPartIIListeningPractice3.StudythefollowingexpressionsandmatchthemwiththecorrespondingChineseequivalents._____(1)Ms.Johnsonhadapleasantflight._____(2)MichaelhelpedMs.Johnsonwithherluggage._____(3)It’sabouthalfhourdrivefromairporttohotel._____(4)Ms.JohnsonisfirsttimetoChina._____(5)Ms.Johnsongotalittleairsick.FFFTTIscrewedupthefirstinterview.

ButIstillhavechance.Thefollowingispartofmy

secondinterviewdialogue.PartIIListeningPracticePractice21.Listentothedialogueanddecidewhetherthestatementsbelowaretrue(T)orfalse(F).Practice2ScriptMichael:Excuseme.AreyouMs.JohnsonfromAmerica?Ms.Johnson:Yes,IamMs.JohnsonfromTacoExportImportStrategiesCorporation.Michael:Nicetomeetyou,Ms.Johnson.I’mMichael,thesalesmanfromHyperForeignTradeCompany.Welcome,wehavebeenlookingforwardtomeetingyou.Ms.Johnson:Thankyou.It’sveryniceofyoutomeetmeattheairport.Michael:Withpleasure.Howwasyourtrip,Ms.Johnson?Ms.Johnson:Notverygood.I’vegotalittleairsick.Michael:Thenyoumustbeexhausted,letmehelpyouwithyourluggage.Ms.Johnson:ThankyouMichael,butIcanhandleitmyself.Michael:Thisway,please.Mycarisoutside.Wearenowgoingtothehotel,It’saboutonehourfromtheairport.MayIaskyourage,Ms.Johnson?HowlonghaveyoubeeninTacoExportImportStrategiesCorporation?Ms.Johnson:SorryMichael,it’sprivate.Michael:OK.IsthisyourfirsttriptoChina,Ms.Johnson?Ms.Johnson:Yes,theveryfirsttime.Michael:Ihopeyouwillenjoyyourstayhere.Ms.Johnson:Thanks.I’msureIwill.PartIIListeningPracticeMichael:Excuseme.(1)您是来自美国的约翰逊女士吗？Ms.Johnson:Yes,IamMs.JohnsonfromTacoExportImportStrategiesCorporation.Michael:Nicetomeetyou,Ms.Johnson.I’mMichael,thesalesmanfromHyperForeignTradeCompany.Welcome,(2)我们很期待您的到来！Ms.Johnson:Thankyou.It’sveryniceofyoutomeetmeattheairport.Michael:Withpleasure.(3)旅途如何？Ms.Johnson:Notverygood.(4)我有点晕机。Michael:Thenyoumustbeexhausted,letmehelpyouwithyourluggage.Ms.Johnson:ThankyouMichael,butIcanhandleitmyself.Michael:Thisway,please.Mycarisoutside.Wearenowgoingtothehotel,It’saboutonehourfromtheairport.MayIaskyourage,Ms.Johnson?HowlonghaveyoubeeninTacoExportImportStrategiesCorporation?Ms.Johnson:SorryMichael,it’sprivate.Michael:OK.IsthisyourfirsttriptoChina,Ms.Johnson?Ms.Johnson:Yes,theveryfirsttime.Michael:(5)希望您在这儿过得愉快。Ms.Johnson:Thanks.I’msureIwill.AreyouMs.JohnsonfromAmerica?Wehavebeenlookingforwardtomeetingyou.

Howwasyourtrip,Ms.Johnson?I’vegotalittleairsick.Ihopeyouwillenjoyyourstayhere.PartIIListeningPractice2.Translatetheunderlinedsentencesbyyourself,thenlistentothedialogueagainandcheckyourtranslations.PoorMichaelaskedaninappropriatequestionagain.Discusswithyourpartneraboutwhyitisinappropriate.PartIIListeningPractice3.DiscussionPartIIILanguageFocus(1)WhatisMs.Johnson’sentree?(2)Whatistonight’sspecialty?(3)Whatdotheyorderfordessert?(4)Dotheyorderanysoup?(5)Whatdotheyordertodrink?Roastbeef.Grilledsalmonservedwithgreenbeansandabakedpotato.Applepie.Yes.Cocktail,martini.part1part2part3part4part5Task1Listentothedialogueandanswerthefollowingquestionsorally.PartIIILanguageFocusTask2Listentothedialogueagainandchoosetheproperquestions.a.Everythingherelooksinviting.b.Wehavesomeexcellentspecialtytonight.c.I’dliketostartwithagardensalad.d.CouldIhaveitmediumrare,please?e.I’llhavetheonionsoupformystarterandroastbeefforthemaincourse.Waiter:Goodevening.MayIhelpyou?Michael:Imadeareservationfortwo.MynameisMichael.Waiter:Ohyes,sir.Couldyoufollowmeplease.(Thewaitershowsthemtotheirtable.)Waiter:Pleasebeseated.Hereisthemenu.Wouldyouliketostartwithadrink?Michael:We’dlikeacocktail,amartini,please.Waiter:Verygood.(1)_________.Thegrilledsalmonisservedwithgreenbeansandabakedpotato.Michael:Thanks.(2)_________.Whatareyouthinkingofordering?Ms.Johnson:(3)_________.baeWaiter:Howwouldyoulikeitcooked?Ms.Johnson:(4)_________?Waiter:Ofcourse.Howaboutyousir?Michael:(5)_________.Andformyentree,I’dlikethegarlicchickenwithrice.Waiter:OK,andIrecommendapplepiefordessert.Ms.Johnson:That’sgood.We’llhavesome.Waiter:Whatelsewouldyoulike?Ms.Johnson:Thatwillbeall,thankyou.dca.Everythingherelooksinviting.b.Wehavesomeexcellentspecialtytonight.c.I’dliketostartwithagardensalad.d.CouldIhaveitmediumrare,please?e.I’llhavetheonionsoupformystarterandroastbeefforthemaincourse.PartIIILanguageFocusWaiter:Goodevening.MayIhelpyou?Michael:Imadeareservationfortwo.MynameisMichael.Waiter:Ohyes,sir.Couldyoufollowmeplease.(Thewaitershowsthemtotheirtable.)Waiter:Pleasebeseated.Hereisthemenu.Wouldyouliketostartwithadrink?Michael:We’dlikeacocktail,amartini,please.Waiter:Verygood.Wehavesomeexcellentspecialtytonight.Thegrilledsalmonisservedwithgreenbeansandabakedpotato.Michael:Thanks.Everythingherelooksinviting.Whatareyouthinkingofordering?Ms.Johnson:I’llhavetheonionsoupformystarterandroastbeefforthemaincourse.Waiter:Howwouldyoulikeitcooked?Ms.Johnson:CouldIhaveitmediumrare,please?Waiter:Ofcourse.Howaboutyousir?Michael:I’dliketostartwithagardensalad.Andformyentree,I’dlikethegarlicchickenwithrice.Waiter:Ok,andIrecommendapplepiefordessert.Ms.Johnson:That’sgood.We’llhavesome.Waiter:Whatelsewouldyoulike?Ms.Johnson:Thatwillbeall,thankyou.PartIIILanguageFocus(1)Imadeareservationfortwo.___________________________________________________________(2)Wehavesomeexcellentspecialtytonight.___________________________________________________________(3)CouldIgetitmediumrare,please?___________________________________________________________(4)Whatareyouthinkofordering?___________________________________________________________(5)I’llhavetheonionsouptostart.Andformyentree,I’dliketheroastbeef.___________________________________________________________我订了两个人的位置。我们今晚有些特色菜。3分熟可以吗？你想点些什么？我想点洋葱汤作开胃菜，主菜我想吃烤牛肉。Task3Translatethefollowingusefulsentences.PartIIILanguageFocusTask4RetellthestoryofMichael’ssecondconversationattherestaurantfromMs.Johnson'spointofview.Thebeginninghasbeengiven.ItalkedwithMichaelfromHyperForeignTradeCompanyattherestaurantthisnight...Michael，youhavedoneagoodjobthistime.Imadeit!Icanentertainaforeignclientnow!Congratulations.Butinthisworldofglobalizationweshouldknowmoreaboutthediversecultures,shouldn’twe?PartIVExpansionofCulture______(1)Youshouldshowupontimeorafewminutesearlyforabusinessgathering.______(2)Youcanaddresssomeone’sfirstnameatbeginning.______(3)Apolitehostshouldplanforthebusinessreceptiontobebetweenthreetofourhours.______(4)Youcanconfideinanewacquaintancesomesecretsaboutyourboss.______(5)Political,religiousanddeeplypersonalissuesshouldalsobeavoided.______(6)Yourvoicevolumeshouldremainfairlylow.______(7)Youshouldtakeasnackorbeverageinyourrighthand.12TFFFTTFpart1part2part3part4part5Task1Decidewhetherthestatementsbelowaretrue(T)orfalse(F)accordingtothepassageyouhaveread.3(1)confidein向……吐露秘密(5)conversationalist健谈的人(2)maritalstatus婚姻状况(6)leaveafirstimpressionon给人留下第一印象

(3)beconsiderateof…体谅某人(7)makedirecteyecontact眼神交流

(4)voicevolume音量(8)refreshments茶点

Herearesomegoodexpressionsusedinthepassage.PartIVExpansionofCulture123PartIVExpansionofCultureTask2Readthematerialagainandanswerthefollowingquestions.(1)Whyshouldtherighthandbefree?(2)Howshouldyouaddresssomeonealone?(3)Howtoconfirmthatyouunderstandandreallyhearwhat’sbeingsaid?(4)Whatwillbeseenasindicativeofirresponsibilityordisrespectforthetimeofyourcolleagues?(5)What’sthebestdurationofabusinessreception?123

PartVSpeakingActivitiesActivity1Directions:SupposeyouareMichael,andyourpartnerisasalesman;pleasemakeadialogueaboutthepreparationforreceivingaforeignclient.Activity2Directions:SupposeyouareMichael,andyourpartnerisawaiter.MakeadialoguebetweenMichaelandthewaiteratarestaurant.Activity3Directions:Workwithyourpartnerandrole-playthefollowingsituation.GeorgeSmith,thepurchasingmanagerofBritishYGBcompanyisgoingtovisityourcompany.Youwaitintheairporttoreceivehimandleadhimtothehotel.Yougreethimandmakesomecasualconversationwithhimonthewaytohotel.part1part2part3part4part5

思政微课堂6

DiverseCultures

Doyou

think

thatunderstandingdiverseculturesisnecessaryintheworkplace?Pleasefindsomeexamplesinthetext.1.Lead-In2.Explanation3.ExercisesWhyisunderstandingdiverseculturesimportantinbusiness?Makeapresentationonastoryofunderstandingdiversecultures

思政微课堂6(References)

DiverseCulturesYes,Ithinkso.Onpage84ofthetextbook,itisconsideredprivateandimpolitethatMikewantstoknowMs.Johnson’sageandotherpersonalinformation.Onpage85ofthetextbook,businessetiquettecanhelpcompanytoesatablishfriendlyrelationshipwithclients.Onpage87ofthetextbook,Mikeshowshisgoodtablemannersandproperbusinessdinneretiquette.Successfulfriendshipbeginswhenoneexhibitscourtesy,respectandconcernforthecomfortofothers.Betterrelationshipsmeanbetterbusiness.1.Lead-In

2.ExplanationUnderstandingdiverseculturesisveryimportantininternationalbusiness.Ithasthreelevels.FacetofaceCultureinfluencesyouretiquette,thinkinganddecision-makingprocess.Humaninteractionisbasedontheexchangeofculture.Soagoodunderstandingofdifferentcul