导游规范服务知识英语

1.whatarethemainpointsthatthelocalguidemusttrytomakecertainwhen

readingthetourplanofthegroupinorderthathewouldnotmissmeetingthe

groupwhenitarrivesorwouldnotwaithopefullyforthegrouptoturnupwhen

actuallyitisnotcomingonthescheduledflightortrain?

(1)Thenameandtelephonenumberofthetouroperatorofthedomestictour

organizertravelservice.

(2)Thenumberofpeopleinthegroupandthename,sexandoccupationof

thetourists.

(3)Thearrivaltimeandplaceoftheplaneortrainthatthegroupisgoingto

take.

(4)Foraninboundtouristgroup,hemustalsoknowthenameofthe

overseastourorganizertravelservice,theforeignlanguagenameorcoceof

thegroup,thenameofthetourescort,thelanguagenationalityandreligious

beliefofthetouristsandtheentryandexitcitiesofthegroup.

2.Whatarethemainpointsthatthelocalguideofaninboundtourist

groupmustgettoknowaboutthetransportticketsforthegroup?

(1)Havethegroup'stransportticketforthenextdestinationbeenbooked

accordingtoscheduleorhavetheybeenchanged?Andhasthechanged

bookingbeenconfirmed?

(2)Arethereanyreturnticketsforthegroup?

(3)Dothetouristsholdinternationalair-ticketsfordomesticflight?

(4)Arethegroup'stickets,i.©.transportticketsforleavingthecountry,

confirmedOkordotheystillremainopen?

3.lnwhatwaysmustthelocalguidemakepreparationsforconductinga

groupinrespecttolanguageandknowledge?

(1)Beforethegrouparrives,thelocalguidemustfamiliarizehimselfwiththe

explanatorymaterialsontheplacesthatthegroupisgoingtovisit.Foran

Englishwayofexpressinghimself.

(2)Foratouristgroupthatiscomposedofpeopleinaspecialtrade,thelocal

guidemusttrytoacquainthimselfwiththeknowledgeandtechniciantermsoff

theirspecialty.

(3)lnaddition,thelocalguidemustbewellpreparedforquestionsabouthot

talksofthetown,importantnewsathomeandabroadandanyothersubjects

thatthetouristsmaybeinterestedin.

(4)lfthelocalguidehimselfisnewtotheplacestotheplacestobevisitedby

thegroup,hemusttryhisbesttofamiliarizehimselfwiththembeforehand.

4.Howcanthelocalguidemakesurethatthegrouphemetintheairport

ortrainstationistheveryoneheistomeet?

(1)Thelocalguidemustaskthetouristswhatcountrytheycomefromand

inquireofthemaboutthenamesoftheirtourescortandtheirnationalguide,

thenameofthetravelserviceintheirowncountryandthenameofthetour

organizertravelserviceinChina.

(2)lfthegrouphasneitherescortnornationalguide,hemustinquireolthe

touriststheirnationality,thenameorcodeofthegroup,andthenumberof

peopleandthemainitineraryofthegroup.

5.Trytomakeawelcomespeechtoatouristgroupinthenameofalocal

guide.Thefollowingpointsshouldbeincluded:

(l)Accordingthetouristsawelcomefortheirvisittoyourcityonbehalfofyour

travelservice,thedriverandyourself;

(2)lntroducingyourselfandthetravelserviceyouworkfor;

(3)lntroducingthedriver;

(4)Expressingyourwillingnessanddesiretorendergoodservicestothe

tourists;

(5)Wishingthetouristsapleasantstayinyourcity.

6.Whatthingsshouldbementionedwhenthelocalguideistellingthe

touristthegeneralconditionsofhiscity?

(1)Thecity'sclimate,population,administrativedivision,sociallife,cultural

tradition,specialproductsanditshistory.

(2)Inthemeantime,heshouldtakeoccasiontotellthetouristssomething

aboutthecity,sdevelopmentsineconomyandmunicipalconstructionaswell

asthestreetsandimportantbuildingsalongtheway.

7、Howcanthelocalguidekeepintouchwiththetouristsafterthegroup

hascheckedinatthehotel?

Thelocalguidemustwritedowntheroomnumberofthegroup,especially

thoseofthetourescortandthenationalguide.Healsotellthetourescortand

thenationalguidehisownroomnumberandtelephonenumbersothatthey

mayreacheachotherintimeofneed.

8、whatshouldthelocalguidedoifthetourescortorthenationalguide

proposedtomakeaminor

(1)Thelocalguideshouldreportthemattertothetravelserviceleadershipand

tryhisbesttoarrangeitiftheirproposalisreasonableandfeasible.

(2)lfanextrachargemustbemadefortheaddeditem,hemustletthemknow

inadvanceandmustcollectthemoneyatthesetprice.

(3)lfisdifficultorimpossibletomeettheirdemand,hemustgivethemaclear

explanationandpatientlypersuadethemtofollowtheoriginalprogram.

9、inwhatwayshouldthelocalguidecollecttheconsignedluggageof

thegroupthathasjustarrived?

(1)whenthegrouphasarrived,thelocalguideshouldhelpthetouristsgettheir

luggagetogetheratadesignatedplaceandremindthemtocheckandmake

surethattheirbagsareallingoodcondition.

(2)togetherwiththetourescortandthenationalguide,heshouldcounttoget

therightnumberofpiecesandthenhandthemovertotheluggagemanofthe

localtravelservicethroughnecessaryprocedures.

(3)ifsomethingismissingordamaged,heshouldhelptheownertoapproach

departmentsconcernedtoreportandregisterthelossorclaimcompensation

forthedamaged.

10、whatshouldthelocalguideremindthetouriststodowhentheyare

goingtoleavethebusforsightseeing?

Onthisoccasionthelocalguideshouldadvisethetouriststorememberthe

model,color,numberandspecialsignoftourbus.Heshouldalsotellthem

wherethebuswillbeparkingandwhattimetheywillbeleavingforthenext

destination.

11.Whatarethemainpointsthatneedthelocalguide"sattentionin

regardtothetravelcertificatesofthetourescortandothertourists?

(1)Undernormalconditions,thelocalguideshouldnotkeepthetravel

certificatesofthetourists.Ifheneedstousethem,hemustreturnthemto

touristsassoonashehasfinishedusingthem.

(2)Onthedaybeforethegroupleaves,thelocalshouldcheckhisown

belongingstoseeifhehaskeptanyofthegroup,spassportsorotherpapers

and,ifany,shouldhandthembackpersonallytotheirownerswithoutdelay.

(3)Somehotelsrequestthatthetourescortshouldleavethispassportatthe

receptiondepartmentwhenthegroupchecksinatthehotel.Inthiscase,the

localguidemustremindthetourescorttotakeitbackwhenthegroupchecks

outtoleavethehotel.

(4)Whenaforeigngroupisgoingtoleavethecountry,thelocalguideshould

remindthetouriststocheckandmakesurethattheyhavepassportsand

CustomsdeclarationformsreadilyavailableforexaminationsbytheCustoms

andimmigrationofficers.

12.Howcanthetourguideensurethatthetouristswillnotgetlost?

(1)Thelocalguidemustrequestthatthetouristsshouldbearinmindthe

namesofthelocaltravelserviceandthehotelandthenumberthetourbus,

thattheymustnotwandertoofarawayfromthegroupwhileifsmovingon,

andthattheymustnotcomebacktothehoteltoolateiftheyleavethegroupto

staybehindorwhentheygooutofthehotelbythemselves.

(2)Duringthesightseeingtour,thelocalguideshouldoftenannouncethe

itineraryofthedaysoastokeepthetouristsinformedofsuchthingsasthe

routeofthetour,thetimeandplaceformeals,thetimeandplacetoassemble

andtheparkingplaceofthetourbus.

(3)Thetourguideshouldstaytogetherwiththetouristsallthetimeand

frequentlycountthenumberofpeopleinthegroup.

(4)Thelocalguide,thenationalguideandthetourescortmustclosely

cooperateintheirwork.Whilethelocalguideleadsthewayforthegroup,the

nationalguideandthetourescortshouldbringuptherear.

(5)Thelocalguide*sexplanatoryspeechesmustbeinterestingenoughto

attractthetourists'attentionsothattheywouldnotwanderawayfromthe

group.

13.Whatshouldthelocalguidetellthetouristswhenthegroupisgoing

tocheckinatthehotel?

Whenthegroupisgoingtocheckinatthehotel,thehotelguideshouldtell

thetouristswheretheycanchangetheirmoney,howtofindtheplacefor

entertainmentandthelocationsofthestores,publictoiletsandtheChinese

andWestern-foodrestaurantsandsoon.Inaddition,heshouldalsomakethe

touristsacquaintedwithmattersdeservingtheirattentionwhilestayinginthe

hotel.

14.Whatshouldthelocalguidedobefore,duringandaftermealsinorder

thatmealsforthegroupcouldbeproperlyarranged?

(1)Beforemeals,thelocalguideshouldcheckusthingsasplace,time,number

ofdinnerandpercapitapriceforthemealsandparticularrequestsofthe

tourists,andtrytomakesurethatallthesehavebeenproperlyarranged.

(2)Whenthetouristsarehavingtheirmeals,thelocalguideshouldgo,onceor

twice,aroundthedining-roomtoanswerquestionsofthetouristsandto

supervisetheserviceoftherestaurant.

(3)Aftermeals,thelocalguidemustsettlethebillsstrictlyinaccordancewith

thefixedpercapitachargeandtheactualnumberofdiners.

15.Whatistherightwayforthelocalguidetodealwiththerecreational

activitythatisincludedorexcludedinthegroup'sscheduledprogram?

(1)lftheactivityisincludedinthegroup'sitinerary,thelocalguideis

duty-boundtoaccompanythetouriststoattenditandmakethemacquainted

withperformance.

(2)lfitisnotincludedinthegroup'sitinerary,forinstance,ifthetouristsaskto

watchatheatricalperformanceattheirownexpense,thelocalguidecanhelp

themwithsuchthingsasbuyingadmissionticketsorhiringataxibutusually

hehasnooccasiontokeepthemcompany.

(3)Whenthegroupisstayinginalargeplaceofrecreation,thelocalguide

shouldadvisethetouristsagainstseparatingthemselvesfromthegroup.He

mustalsokeepaneyeonthemovementofthetouristsandtheconditionofthe

surroundingssoastobepreparedforanycontingency.

16.Whatshouldthelocalguidedowhenthegroupisgoingtoleavethe

hotel?

(1)Whenthegroupisabouttoleavethehotel,thelocalguidemustcollectall

theheavybagsofthetouristsforconsignmentiftheyhaveany.

(2)Undernormalconditions,heshouldgothoughthecheck-outformalities

before12;00noon.

(3)Beforethegroupleaves,heshouldremindthetouriststopaythehotelbills

andreturnthekeystothereceptiondeskincasetheyshouldforget.Whenthe

touristsareallseatedinthebus,heshouldcarefullycountthenumberof

peopleandremindthetouriststocheckandmakesurethattheyhavenothing

leftbehindinthehotel.

17.Whatshouldthelocalguidedowhenthesightseeing

tourofthedayiscomingtoanendandthetourists

areallseatedinthebusonthewaybacktothehotel?

Onthisoccasion,thelocalguideshouldreviewthe

sightseeingtouroftheday,tellthetouristsmoreindetail

aboutwhattheyhaveseenandanswertheirquestions,if

theyhaveany.

Ifthetourbusisnotgoingthesamewaybacktothe

hotelasitcameout,thelocalguideshouldtakeacquaintthe

touristswiththesightspassedby.

Beforethetouristsgetoffthebus,thelocalguideshould

announcetheprogramfortheeveningandforthenextday,

andtellthemthetimetoleaveandplacetomeet.

Onarrivingatthehotel,thelocalguideshouldremindthe

touriststotakealltheirbelongingswiththemwhentheyleave

thebus.

Whenthebusisparked,thelocalguideshouldbethefirst

togetoffthebusandstandatthedoortosaygood-bye

tothetouristswhilewatchingthemgettingoffthebus.

18.Whatarethethree“outposts”thatatouristgroup

hastopassthroughbeforeitentersaforeigncountry?

Thethree“outposts'refertothecheck-postsofthethree

authorityorgansofthedestinationcountry,thatis,theCustoms,

immigrationandquarantinecheck-postsstationedatthecityof

entrytothedestinationcountry.(Thismeansthat,beforethe

groupisallowstoenterthecountry,itmustgothroughall

thecheckingandexaminationformalitiesoftheCustoms,

immigrationandquarantineauthoritiesofthedestinationcountry.)

19.Howlongbeforedeparturetimemusttouristgroups

arriveattheairport,train-stationorpiersoastoensure

thattheywillnotlosetheflight,trainorship?

Inorderthatthetouristgroupwillnotrisklosingthe

flight,trainorship,thetourguidemustmanagetoensurethat

hisgroupwillarriveattheairport,trainstationorpieratan

earliestpossibletime.Specificrequirementsare:

(1)Iftheflightisaninternationalflightorisdestinedfora

coastalcity,thegroupmustgettotheairport2hoursbefore

departuretime;

(2)Fordomesticflight,90minutesbeforedeparturetime.

(3)Fortrainandship,onehourbeforedeparturetime.

20.Onwhatprinciplemustthenationalguideinsistwhendiscussingthe

sightseeingprogramwiththelocalguide?

Thenationalguide'sdutyistoensurethatthetouritineraryworkedout

bythetourorganizerwillbefullyimplementedbythetourexecutortravel

service.So......

Ifthelocalguidesuggestachangeintheitinerary,thenationalguidemust

insistthattitstoplacesoftouristheorderoftourcanbechangedbutnoneof

theitemsintheprogramcanbeomitted.Whenoccasionrequires,heshould

reportthemattertothetourorganizertravelservice.

Incasethelocalguideproposestoadditemwithextracharge,thenational

guidemustgetthecommonconsentofthegroupbeforeheagreestothe

proposal.

21.Whatisthenationalguiderequiredtodowheneverthegrouparrives

atadestinationcity?

Everytimethegrouparrivesatadestinationcity,thenationalguideis

duty-bound:

(1)Toacquaintthelocalguidewiththingsinthegroupsoashelphimwithhis

work

(2)Tosupervisetheofthelocaltravelcompanyand,ifhethinksnecessary,put

forwardsomesuggestions;

(3)Totakecareofthetouriststoguardagainstanypossibleaccidentsandto

solveproblemsarisingfromaccidents,ifany

(4)Togiveadvicetothetouristwhentheyareshopping

(5)And,tomakecontactswithpeopleconcerned,especiallywiththetravel

serviceinthenestdestinationcity,sothatthegroupmaytravelsmoothly

22.Whatroledoesthenationalguideplayinthegroupandwhatare

hisresponsibilities?

Thenationalguideistherepresentativeofthetourorganizertravel

service.Hemustjointhegroupthroughoutjourneyandtakepartinallits

activities,Hisdutyismakethewholetripofgroupwellconnectedbetween

destinationcitiesalongtherouteofthejourney,tosupervisetheserviceofthe

localtravelcompaniestoensurethatthesetitineraryforthegroupwillbe

carriedintoeffect,andtocoordinateandharmonizetherelationsbetweenthe

tourescort,thelocalguideandthedriver.

Inwhatwaysmustthenationalguidesupervisetheshopping

arrangementsforgroupandhowshouldhehelpthetouristtodoshopping?

Ifthelocalguidehasarrangedtoomanytimesforthegrouptodoshopping

andifshoppinghastakenuptoomuchofthetimeforsightseeing,thenational

guidemustadvisethelocalguideagainstthearrangement.

Whenthetouristsareshopping,thenationalguideshouldadvisethemto

examinethepriceandqualityofthearticlestheyarethinkingofbuyingsothat

theyshouldnotbuyanyinferiorgoodsorfakeproducts.

Whensomeforeigntouristshaveboughtsomethingvaluable,especially

antiques,thenationalguideshouldremindthemtokeepthereceiptsfor

Customsexamination.Forpurchaseofready-preparedthemtherelevant

regulationsoftheChineseCustoms.

23.lnwhatwaysmustthenationalguidesupervisetheshopping

arrangementsforthegroupandhowshouldhehelphetouriststodo

shopping?

(1)Ifthelocalguidehasarrangedtoomanytimesforthegrouptodoshopping

andifshoppinghastakenuptoomuchofthetimeforsightseeing,thenational

guidemustadvisethelocalguideagainstthearrangements.

(2)Whenthetouristsareshopping,thenationalguideshouldadvisetothemto

examinethepriceandqualityofthearticlestheyarethinkingofbuying,sothat

theywillnotbuyanyinferiorgoodsoffakeproducts.

(3)lncasesomeforeigntouristshaveboughtsomethingvaluable,especially

antiques,thenationalguideshouldremindthemtokeepthereceiptfor

Customsexamination.Forpurchaseofready-preparedChinesemedicinesor

Chinesemedicalmaterials,heshouldtellthemtherelevantregulationsofthe

ChineseCustoms.

24Whatisthenationalguiderequiredtodowhenthegrouphasarrived

inthehotel?

(1)Whenthegrouphasarrivedinthehotel,thenationalguidemusttakean

activepartintheworkofcheckinginthehotel

(2)Whiletheresponsioilityofassigningroomstothegroupmembersisusually

undertakenbythetourescort,thenationalguidemusttakeanactivepartin

theworkofcheckinginatthehotel.

(3)Whenthetouristshavegottheirroomnumbers,thenationalguideshould

showthemthewaytotheirrooms

(4)lfthelocalguideisnotstayinginthehotelforthenight,thenationalguide

musttakefullresponsibilityoftakingcareofthegroup

(5)lnaddition,thenationalguideshouldnotedownthetelephonenumberof

thehotelreceptionandmustinquireofthelocalguideaboutthewayofgetting

intouchwithhimincaseofemergency.

25.Whatshouldthenationalguidedoinordertosupervisetheservice

ofthelocaltravelcompanies?

Ifthesightseeingprograminacityismuchthesameasthoseasthosein

theprecedingcities,thenationalguidemustsuggestthatthelocalguide

shouldmakesomechanges.

Hemustfranklygivehisopinionstothelocalguideifhehasanycomplaint

abouttheserviceofthelocaltourcompany;forexample.ifthemeals,hotelor

tourbusarrangedbythelocalguidedeliberatelycancelanitemonthe

sightseeingprograminanattempttoaddantheritemforextrachargebefore

heisauthorizedtodoso,orifshoppinghastakenuptoomuchofthetimefor

sightseeing

Ifhiseffortsoftakingtothelocalguidehavenoeffect,heshouldreferthe

problemdirectlytothelocaltravelserviceleadershiporreportthemattertothe

tourorganizerifnecessary.

26.Whatshouldthenationalguideofaforeigntouristgroupdowhenthe

groupisabouttoleavethecountry?

(1)Whenaforeigngroup'striptoourcountryiscomingtoanendandthe

groupisgoingtoleavethehotelfortheairportortrainstation,thenational

guideshouldremindthetouriststocheckandmakesurethattheyhaveall

theirbelongingswiththemandhavetheirtravelcertificateswithineasyreach.

(2)Onthewaytotheairportortrainstation,heshouldearnestlyaskthetourists

fortheircommentsorcomplaintsonthetour.

(3)Whenthebusisarrivingattheairportortrainstation,heshouldmakea

farewellspeechtogivethankstothetouristsfortheircooperationand

understandingandexpresshisexpectationfortheirreturn.

27、Trytomakeafarewellspeechtothetouristsinthetouristsinthe

nameofanationalguide.Thefollowingpointsshouldbeincludedinthe

speech:

(l)Reviewingthetripofthegroupandgivingyourthankstothetouristsfor

theircooperation.

(2)Expressingyourfriendlinesstothetouristsandyourreluctanceandregret

toparkwiththem.

(3)lnvitingsuggestionsandopinionsfromthetourists.

(4)Offeringapologiestothetouristsifthingsonthetourwerenotgoing

smoothlyorifthetouristsarenotsatisfiedwiththeservicetheyhavereceived.

(5)Expressingyourgoodwishestothetourists.

ANalionalGuide'sfarewellSpeech(ForReference)

LadiesandGentlemen:

YourvisittoChineiscomingtoanend.Inthelast10days,you

haveclimbedupontheGreatWall,whichisoneoftheonoftheeightwonders

oftheworldandwasoncesaidtobetheonlyman-madeobjectonearthman

couldseefromthemoon;youhavevisitthehomeoftheMingandQing

emperors-theForbiddenCityinBeijing;youhavereviewedtheguardsofhonor

oftheQinemperorinXiJan,1meanthe6000terracottafiguresofsoldiersand

horsesdatingbackover2023years,youhavefeastedyoueyesonthe

beautifulkartssceneryinGuilin,andyouhavetastedthebestChinesefoodin

Guangzhou…Anyway,youhavegotanideaofhowChinalookslike.But,

Chinaisabigcountrywithvastterritoryof9.6millionsquarekilometerswitha

populationof1.3billionandarecordedhistoryofnearly5000years.A10-day

visittoChina,asaChineseidiomgoes,isjustlikeahurriedjourneyof

dragonflies,skimmingthesurfaceofthewaterlookingforfood.Therefore,you

shouldcomeagainifyouwanttogetabetterunderstandingofthecountry.I

lookforwardtoseeingyouagaininChinainthenearfuture.However,Iknowit

istimeyouwenthomeandrejoinedyourfamily.Onthisoccasionbeforeyour

immediatedeparture,IshouldsayI'vegotaverynicegroupofverynice

peopleandifsbeenmypleasurestayingwithyouoverthelast10days.I

understandthatthetourisnotasatisfactiontoyouallandourworkleaves

muchtobedesired,soanycommentsorcomplaintsfromyouwillbemuch

appreciated.

Friends,yourshasbeensuchanicegroupthatIhatetosaygood-byeto

youandsoIsay“Seeyouagain!nTakecareeverybodyandIwishyoua

pleasantjourneyhome!

28>Inwhatmannermusttourguidesbehavebeforetheexcessive

demandsandcriticalremarkstourists?

(1)First,heshouldhavethepatiencetolistentothetouristandmustnot

interruptthemtoassertthattheirdemandsareunreasonable,orjustfindan

excuseforrefusal.

(2)Second,heshouldkeepsmilingallthetimeandmustnottalktothetourist

orbecomeimpatientthemomenthehearssomethingunpleasingtotheear.

(3)Third,heshouldhavethepatiencetoexplaintothetouristswhyitis

impossibletosatisfytheirdemandseveniftheyarereasonableandmustnot

flatlyrefusethemsimplybysaying“No,itisimpossible!”

29、Whatkindofrelationshipshouldbemaintainedbetweenthetour

guideandthetourists?

(1)Thetourguidemustbearinmindthatheisthehostandmustbehaveas

such.Heshouldhavethemannerofbeinghospitable,courteousand

thoughtfultowardstheguests.

(2)But,thetourguidemustnotkeepmuchtooclosearelationwiththe

tourists.Heshouldtreatpeopleequallyandmustnotfavoroneandbe

prejudicedagainsttheother.Hemustnevertelltalesamongthetourists,nor

musthegetinvolvedinthedisputesbetweenthem.

30、Howaretourguidestoassistforeigntouriststomeetwithpeoplein

China?

Whentheforeigntouristsinagroupofaspecialtradearescheduledtomeet

withtheirChinesecounterparts,thetourguidesisduty-boundtoactasan

interpreter.ltanotherinterpreterisappointed,hecanjustsitasideandlisten

quietly.lncasethetouristswanttomeetwiththeirfriendsorrelativesinChina,

thetourguidecanhelpthemwitharrangements,butusuallyheisnot

necessarilyresponsibleforinterpretation.

31.Whatmustthelocalguidedebeforesettingouttomeetthetourist

groupinorderthatthegroupmaybeproperlyarranged?

Inordertomakesurethatthetourbusforthegroupisproperlyarranged,

thelocalguidemust:

Callthetourbuscompanytoinquireaboutthemodelandnumberofthe

busandthenameandtelephonenumberofthedriver,andthe...

Getintouchwiththedrivertodecidewhenandwheretheyshallmeetand,

atthesametime,tellthedrivertheitineraryandsightseeingprogramofthe

group.

32.Whatarticlesshouldthelocalguidegetreadyforconductingatourist

group?

Beforesettingouttomeetthegroup,thelocalguideshouldgetthe

followingthingsreadyforuseinconductingthegroup:adequatecopiesof

touristmapsorbrochuresandadmissionticketsaccordingtothenumberof

peopleinthegroup,vouchersorcashformealsorotherexpenses,tourplanof

thegroup,tourguide'sidentitycertificate,signboardandflagofhistravel

serviceandsoon.

33.Whatshouldthelocalguidedowhenthegroupisonthewaytoa

touristresort?

Whenthegroupisonthewaytothetouristresortforsight-seeing,thelocal

guideshould...

Announcetothetouriststhesight-seeingprogramoftheday;

Takeoccasiontomakethetouristsacquaintedwiththesightspassedby;

and...

Givethemageneraldescriptionoftheplacetheyaregoingtovisit.

34.Whatshouldthelocalguidetellthetouristswhentheygatheringin

frontofthesketchmapofthetouristresort?

(1)Onthisoccasion,thelocalguideshouldillustratetothetouriststherouteof

theirprocession,tellthenhowlongtheyw川stayandatwhattimeandwhat

placetheyshallmeettoleaveforthenextdestination.

(2)lnthemeantime,heshouldmakeclearothermailersdeservingtheir

attentionwhilevisitingtheplace.

35.Whatshouldthelocalguidetellthetouristswhentheyarehavingan

elaboratedinneroftypicallocaldishes?

Onthisoccasion,thelocalguideshouldtrytomakethetourists

acquaintedwiththefamouslocaldishes,theiringredients,waysofpreparation

andserving,andthestoriesrelatingtothem,ifany.

36.Whatistherightmannerforthenationalguidetodealwiththe

conflictsbetweenthetourescortandthegroupmember?

(1)Thenationalguidemustnotinquiredeeplyintothedetailsoftheirconflict.

(2)Hemustnotgetinvolvedintheirdisputesbystatinghisviewtofavorone

sideagainsttheother.

(3)Onthecontrary,hemustactasapeace-makertomediatebetweenthem,if

possible.

37、whatshouldthenationalguidetodoensurethatthetouristswillbe

safefromaccidentwhiletheyaresightseeing?

(1)Whenthegroupisdoingsightseeing,thenationalguideshouldhelpthe

localguidewithhiswork.Heshouldkeepaclosewatchonthesurroundings

andthemovementsofthetouristssoastoguardagainstaccidentsandseeto

itthatthetouristsw川notwanderawayfromthegroup.

(2)Heshouldoftenadvisethetouriststostaysafefromdangerandremind

themtotakecareoftheirpersonalbelongings.Ifunfortunatelyanaccident

shouldhappen,hemustrelyonthelocaltravelservicetohandleitproperl/.

38、Whatshouldthenationguidedowhenthegroupistr