酒店市场销售部培训-信息资源管理

精品文档就在这里各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有精品文档 PagePAGE1ofNUMPAGES3酒店市场销售部培训--信息资源管理Task:LeadsManagement任务:信息资源管理Code序号:OH-SM-CS-S002Objectives:Attheendofthissession,eachtraineewillbeabletoensurethatinformationfromteamhotcouldresultinadditionalrevenuesforsisterpropertiesismadeavailable.目的：课程结束后，每个学员将能够尽可能的信息资源为其他集团酒店增加收入。Standard:Seeattachment标准:附标准和程序Resources:Whiteboard/TEAMHOTForm,LCD,Flipchart培训器材:白板，集团联合销售线索表格,LCD，翻转展示板Method培训方式TrainingSteps培训步骤Time时间Introduction介绍ExplanationContent解释内容DemonstrationWithLCD用LCD展示LCDPractice练习Summary总结Thissessionshouldbedividedtwoparts:课程将分为两部分Whatisleadsmanagement?什么是信息资源管理？Howdowehandleit?如何去做？Explainthestandardofleadsmanagement(AlltheS&PwillbewrittenontheFlipchart1)逐条解释信息资源管理的标准？(所有的标准将事先写在翻转展示板上)ShowingstarwoodGlobalDistributionSystemandCentralReservationOfficereservationsystem.展示仕达屋集团全球销售网络系统和全球预订中心的预订系统。Answer:TeamHot/GSOW.I.F.MIncreasehotelrevenueandbusiness,alsocanmakemoreincentiveforeverysalesassociate.增加酒店收入和生意，并且每个销售部员工可以从中获得更多的奖励。SecondPart:LeadsManagementhandling:操作订房线索管理Out-boundleads:向外发预定线索PayattentionforincomingleadsIncomingleads:收到的预定线索Howtohandingincomingleadsandprocedureofit?如何操作收到的会议及宴会线索，程序是什么？Howmanydaysshouldweusetodetermineaaccount’stype?应该多少天来确定客户类型？HowcanweinformtheactiontakenandtheresultthroughTeamHotelectronically?如何通过集团TeamHot系统来采取行动并获得结果？Allin-comingleadswillbereviewedonamonthlybasis.所有的预定线索将每月回顾一次。Howshouldwereportbusinessmaterializedfromin-comingleadsbackthroughTeamHot?我们如何向集团预定系统、GSO回复生意情况？WhyweshouldmaintainfrequentcommunicationandrapportwithrespectiveGP,SP,APPDirector,GSOandotherassociatesofStarwood?为什么我们应该经常与全球销售中心，地区销售中心及其他的仕达屋酒店集团的销售代表联络？Remand:asasalesassociate,mustbealwaysaskonemorequestionforallsisterhotel--teamhot.提醒：作为一名销售部员工，必须在销售行为过程中，保持一直多向客人多提问一个问题，帮助集团其他酒店做销售。UsetheTeamHotformexercise:Whenyoudosalescall,youknowHPcompanywillhaveaconferencemeetinginSuzhoutheydon’tmakedecisionyet,theirbudgetisUS$180perpersonperday,includingroomaccommodation,meeting,andbreakfast,total30paxwillattendthismeeting,alsohaveacocktailinthefirstnight,butthebudgetdon’tknowyet,youwanttosendthisinformationtoSuzhouSheratonhotelsalesdepartment,telephonenumberandcontactpersonyoucanuseourhotelnumberandyourassociate’sname.当你在做销售时了解到惠普公司将有一个会议在杭州，他们还没有决定用哪一家酒店。他们的预算是每人每天包括房间，会议和早餐的标准是美金180，并准备在第一天有一个酒会，预算暂时不详，你想发订房线索给苏州喜来登销售部，电话和联系人你可以用酒店的电话和同事的名字。Afterexercise,alltraineewillcorrectTeamHotForm.练习结束后每个学员将非常清楚订房线索的填写标准。ReviewKeyPoint.回顾要点5minutes20minutes15minutes20minutes5minutes5minutesTotal70minutes本文可以自由编辑本文可以自由编辑【最新资料Word版可自由编辑！】【最新资料Word版可自由编辑！】1111111111111111111111111111111111111111111奖品名称：500万U豆体验卡卡号：50Dd4fea7001everageD、stain７、Thewordsbelowequalstooneanotherexcept（）.A、thehighseasonB、thebusyseasonC、thepeakseasonD.theoffseason8、Sichuancuisineis()andcontainschili.A、sourB、sweetC、hotD、salty９、Theword“cuisine”means（）..A、热辣的B、菜系C、苦干的D、大堂吧10、ThewordA、确认B、算账C、结账D、算错账11、C、聚会D、党员12、“PC”isshortfor（）A、potatochipsB、portablecomputerC、personalcomputerD、bothBandC13、whatshouldthereservationclerksaysfirstwhenhe/sheanswersthephone?Au?B、welcometoourhotel.C、pleasecometoourhotelD、please14、TheobjectsbelowareneededinRecreationServicAbootBboothCbuffetDbeverage多选题：（每题2分，共20分。多选、少选、漏选均不得分）1、Whatshouldbepreparedforaprivatesecretary?（）A、yogaB、PCC、copierD、printer2、Inwhatwayscantheguestsmakeareservation?（）。A、talkingbypersonB、byphoneC、bymailD、byfax3、Whichca