《轨道交通英语口语实训教程》课件 2-1 Carriage service 车厢服务、2-2 Dining Car Servive 餐车服务

Task1CarriageService车厢服务PartIITrainservice

列车服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletohelppassengerstoarrangetheirluggage.BeabletoexplaintherailwayregulationstopassengersinEnglish.BeabletotellpassengershowtousefacilitiesandresourcesonthetraininEnglish.Training实训任务PartALead-inWorkingasatrainattendant,areyoufamiliarwiththerailwayregulations?Writedowntherailwayregulationsasmanyaspossible.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Trainattendant:

Excuseme,sir,Isthisyoursuitcase?Peter:Yes,What’sthematter?.Trainattendant:I’mafraidyoucouldn’tputyoursuitcasehere,itblocksthegateway.Peter:CouldIputitontheluggagerack?Trainattendant:Yoursuitcaseistoobig,you’dbetternotputitontherack,it’snotsafe.Peter:OK.SowherecouldIputmysuitcase?Trainattendant:

YoucouldputitintheLeftLuggageatthejointbetweenthecompartments.Peter:Isee.Questions:Whycouldn’tPeterputhissuitcasebesidehisseat?Whycouldn’tPeterputhissuitcaseontheluggagerack?

WherecouldPeterputhissuitcase?Situation:Peteristakinganoversizesuitcaseonthetrainanditblocksthegateway,thetrainattendantishelpingherwithherbaggage.PartBSampleDialoguesConductor:Whoisinthetoilet?Openthedoor,please.

Peter:Waitamoment,What’shappened?

Conductor:Areyousmokinginthetoiletjustnow.

Peter:Yeah,butwhat’sthematter?Conductor:

Don’tyouknowsmokingarenotallowedduringthewholetripPeter:Yeah,Iknow,butIthoughtit’soktosmokeinthetoilet.Conductor:

Smokingisnotallowedinanyareaofthetrainduringthewholetrip.high-speedtrainsareequippedwithsmokedetectorsandsmokinganywhereonboardwilltriggeranalarm,slowingorevenstoppingthetrain.Peter:Iknow,I’msorryforthis.Conductor:

Smokingontrainswilltriggeranemergencybrakeofthetrainandleadtoafineof1000RMBormoreandeven5daysinjail.Accordingtothisregulation,you’llbefined1000yuan.Peter:I’mterriblysorry.Conductor:Don’tdothatagain.Sample2Questions:1.Whyaren’tsmokingallowedinthehigh-speedtrain?2.WhatpunishmentwillPetergetforsmokinginthetrain？Situation:Peterissmokinginthetoilet,andthistriggeredthealarm,thetrainisslowingdown,thechief-conductorisdealingthematter.PartBSampleDialoguesSituation:Johnistravelingwithfriends,theywanttosittingfacetoface,buttheydon’tknowhowtorotatetheseats,sotheyasktheconductorforhelp.John:Excuseme,Couldyoupleasetellmehowtorotatetheseats?Wewanttositfacetoface.

Conductor:

Look,thereisafootpedalundertheseats,steponthepedal,thenyoucanrotatetheseats.John:Isee,thanksalot.Bytheway,howtoadjustthechair?Conductor:Youcanadjustthebackrestbypressingthebuttonhere.John:Thanksagain.Conductor:

Whenadjustingtheseat,pleasepayattentiontothearticlesplacedonthetraytableattachedtoyourseatback.John:

youaresothoughtful,thanksforyourreminding.Conductor:

Youarewelcome.Sample3Questions:Howtorotatetheseat?Howtoadjustthechair?WhatshouldJohnpayattentiontowhenadjustingorrotatingtheseat.PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasatrainattentant.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.Discussothersituationsmayoccuratthetrain.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionstrainattendant列车乘务员chief-conductor列车长theLeftLuggage大件行李处luggagerack行李架trigger触发rotate旋转adjust调整footpedal脚踏板UsefulSentencesStationClerk(Offeringservices)1.I’mafraidyoucouldn’tputyoursuitcasehere,itblocksthegateway.2.YoucouldputitintheLeftLuggageatthejointbetweenthecompartments.3.

Smokingisnotallowedinanyareaofthetrainduringthewholetrip.4.Youcanadjustthebackrestbypressingthebuttonhere.5.Thereisafootpedalundertheseats,steponthepedal,thenyoucanrotatetheseats.Passenger(Commoninquiries)1.CouldIputitontheluggagerack?2.wherecouldIputmysuitcase?3.Couldyoupleasetellmehowtorotatetheseats?4.Bytheway,howtoadjustthechair?Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%ProfessionalKnowledgeandSkills20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolvingSkills20%QuicktoRespond-10%QuicktoSolve-10%TeamworkSkills20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Whilecheckingtheticketonthetrain,youfoundsomepassengersareextendingtravelortravellinginfirstclasswithasecondclassticket.DiscussionQuestion讨论问题Ifyouwerethetrainattendant,howwouldyouhandlethesituation?GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士RegulationsStrictregulationsfortakinghigh-speedtrainsensuresafetyandcomfortforallpassengers.NoSmokingSmokingisstrictlyprohibitedonthetrain.Thispolicyisenforcedthroughouttheentirejourney.ConsequencesPassengerswhosmokewillbepunishednomatterwheretheyhide,includingtoiletareas.SafetyFirst·EnjoyYourJourneyIV.Exercises练习TranslatethefollowingChineseintoEnglish高铁儿童票标准：1.1.2米以下的儿童可以免票乘坐列车；2.1.2米至1.5米之间的儿童可以享有车票半价的儿童票优惠；3.1.5米以上的儿童需要购买全价票，不享有儿童票优惠。

AnswersThecriteriaforhigh-speedrailchildticket:1.Childrenunder1.2meterscantaketrainsforfree.2.Childrenbetween1.2to1.5meterstallarerequiredtobuyhalf-faretickets.3.Childrenabove1.5meterstallarerequiredtobuyfull-faretickets,notenjoyingthechildticket’sdiscount.Practicemakesperfect.熟能生巧。V.Summary总结LuggageServiceAssistingpassengerswiththeirluggagehandling.RegulationsIntroducingrailwayrulesclearlytopassengers.FacilitiesGuideInstructingontheuseofon-boardresources.KnowledgeBaseMasteryofrailwayrules,regulations,andfacilities.CommunicationDevelopingprofessionalcommunicationskills.ProfessionalismEyecontact,warmsmile,politeness,eloquence.Continuouslearningandpracticearethekeystobecominganexcellenttrainattendant.ThankYouTask2DiningCarService

餐车服务PartIITrainService列车服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletotakeordersforpassengersinEnglish.BeabletowaitonpassengersinthediningcarinEnglish.

BeabletorenderserviceswhenpassengerspaytheirbillsinEnglish.Training实训任务PartALead-inWorkingasatrainattendant,doyouknowhowtooffertableservicesindiningcar?Writedownthecommonrequirementsofpassengersinthediningcar.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Attendant:

Goodmorning,sir.Doyoumindsharingatable?David:Certainlynot.Whatdoyouhavetoday?Pleaserecommendmesomethingdelicious.Attendant:Hereisthemenu.David:Well,letmehavealook.Iwantsweetandsourfishandscrambledeggs.Attendant:Yes,sweetandsourfishandscrambledeggs.Willyoutakesomesoup?David:Slicedchickensoup.Attendant:

Whatkindofdrinksdoyouprefer?David:I’dliketohaveabeer.Attendant:

Yes,abeer.Anythingelse?David:No,thankyou.Questions:DidDavidmindsharingatablewithothers?WhatkindoffooddidDavidhave?WhatkindofdrinkdidDavidhave?Situation:Davidiswaitingforordering.PartBSampleDialoguesSusan:Excuseme,doyouservemealsonthetrain?Attendant:I’msorry.Wedon’tprovidemeals.Butwehavesnacksanddrinksinthediningcar.Ihopeyouwilllikethem.Susan:Excuseme,whatdoyouoffertoday?Attendant:Pleasehavealook.Therearecakes,hotdrinks,colddrinksandotherbeverages.Susan:

I’dliketohaveabeer.Attendant:Howmanybottleswouldyoulike?Susan:2bottles,please.Howmucharethey?Attendant:30yuan.Pleaseenjoyyourself.Susan:Doyouacceptforeigncurrency?Attendant:Sorry,wedon’t.Susan:OK.Hereis30yuan.ThankyouverymuchAttendant:It’smypleasuretoserveyouandwelcometotakeourtrainagain.Sample2Questions:1.Whatdotheyserveinthediningcaronthistrain?2.Howmuchisabottleofbeer?3.Isforeigncurrencyacceptedontrain?Situation:Theattendantisservingthedishes.PartBSampleDialoguesSituation:Davidispayingthebill,butthereisamistakewithit.David:Waiter,check,please.Attendant:

Certainly,sir.Justamoment,please.(Returnsoon)Hereisyourbill,sir.ThetotalisRMB160yuan.David:(Examiningthebill)Well,what’sthisfor?Attendant:Thischargeisforoneboxofmilk.David:

Ididn’torderthat.Youmustbemistaken.Attendant:I’msorry,sir.Justamoment,please.I’llcheckitforyou,sir.David:

Allright.Idon’tmindwaiting.Attendant:

(Comeback)I’mterriblysorry,sir.Wemighthavechargedthebilltothewrongtablebymistake.I’vecorrectedit.ThetotalshouldbeRMB135yuan.Wouldyoupleasecheckit,sir?David:

Youshouldbemorecareful.Attendant:

Yes,sir.Pleaseacceptmyapology.David:

That’sallright.Here’s150yuan.Attendant:

Thankyou,sir.Haveaniceevening.Sample3Questions:Dothepassengersneedtopaybeforehavingthefood?Whatistheproblemwiththebill?3,Supposeyouaretheattendant,howdoyouhelpDavidsolvetheproblem?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasadiningcarattendant.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettoproduceotherconversationsmayoccurinthediningcar.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionsshare分享；分摊recommend推荐；劝告；使受欢迎；托付scramble炒（蛋）snack快餐，点心beverage饮料foreigncurrency外币charge费用；掌管；指控；收（费）；承担apology道歉；辩护UsefulSentencesDiningCarAttendant(Offeringservices)1.Goodmorning/afternoon/evening!CanIhelpyou?2.CanItakeyourorder?3.Doyoumindsharingatable?4.Whatkindofdrinksdoyouprefer?5.Howmanybottleswouldyoulike?6.ThetotalshouldbeRMB135yuan.Passenger(Commoninquiries)1.Whatdoyouhavetoday?Pleaserecommendmesomethingdelicious.2.Yes,please3.Notatall4.I’dliketohaveabeer.5.Two,please.6.Hereisthemoney.Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%ProfessionalKnowledgeandSkills20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolvingSkills20%QuicktoRespond-10%QuicktoSolve-10%TeamworkSkills20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Lilyhasheardofthetake-outfoodonhigh-speedtrain,andshewantstotrysomethingdifferentforlunch.DiscussionQuestion讨论问题Ifyouareahigh-speedtrainattendant,howwouldyouhelpLily?GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士WhereistheDiningCarofHigh-SpeedTrain?LongTrainUsuallyatCarriageNo.9(orNo.8)ShortTrainUsuallyatCarriageNo.5(orNo.6)DoubleShortTrainsUsuallyatNo.5&No.13(orNo.6&No.14)Tips:Ifyouareunsure,youcanalsochecktheelectronicdisplayinthecarriageoraskthetrainattendant.IV.Exercises练习TranslatethefollowingChineseintoEnglish请问您有什么需要？我们也提供零食、水果和饮料。列车的餐车在8号车厢，您可以去那里用餐。我们不接受外币。这是您的账单，一共90元。TranslatethefollowingEnglishintoChineseWhatdoyouoffertoday?Whatkindofdrinksdoyouprefer?Pleaseenjoyyourself.CanIhavethebill,please?Hereisyourchangeandkeepyourreceipt.Practicemakesperfect.熟能生巧。Exercises-ChinesetoEnglish

1.请问您有什么需要？1.WhatcanIdoforyou?2.我们也提供零食、水果和饮料。2.Wealsooffersnacks,fruit