nit4CustomerService单元测试卷含答案

Book3Unit4CustomerService单元测试卷含答案一、单项选择1．I’dlovetohaveabrotherorasister（）wecanshareourhappinessandsadnessanytime.A．assoonasB．incasethatC．sothat(正确答案)D．evenif2．Thefisherman'swifestilldemandedformore（）shehadalreadygotsomuch.A．untilB．ifC．unlessD．although(正确答案)3．—IsMrLigettingbetter?—Notreally.（）heisinpoorhealth,heisstillcarryingouthisduties.A．WhetherB．SinceC．Although(正确答案)D．Unless4．Theancientpeopleoftenputthetokens（代币）onpiecesofstring（绳）（）theycancarrythemaroundeasily.A．butB．untilC．whenD．sothat(正确答案)5．IlikeEnglish（）Englishisveryimportant.A．butB．orC．soD．because(正确答案)6．Johnfeelsexcited（）heisgoingtohaveatennismatchwithanexcellentplayerthisweekend.A．because(正确答案)B．butC．orD．so7．LiTaoiscleverenoughtohelphiseldersister’slessons（）he’saschoolboynow.A．although(正确答案)B．afterC．whileD．since8．Shealwaysgetsupearly（）shecancatchtheearlybustoschool.A．althoughB．sothat(正确答案)C．butD．because9．（）Chinaisgrowingstrongerandstronger,Chineseistaughtinmoreandmorecountries.A．IfB．UnlessC．As(正确答案)D．Although10．Maryspendsalotofmoneyonclothes（）herfamilyisnotrich.A．becauseB．though(正确答案)C．ifD．so11．—(

)yourteamfailedthefootballmatch,youcangetalessonfromit.—That’sright.Failureisthemotherofsuccess.Though(正确答案)B．UnlessC．OrD．Before12．（）it’sabitrainy,itreallyfeelsquitenicetowalkonthegreengrass.A．UnlessB．BecauseC．Although(正确答案)D．Since13．—（）youmaynotliketodochores,youshouldhelpyourparentsaroundthehouse.A．IfB．AfterC．BecauseD．Although(正确答案)14．—Remembertotakeyourmobilephone（）youcancallmewhenyouneedhelp.—OK.Iwill.A.eventhoughB.sothat(正确答案)C.untilD．assoonas15．I’vebroughtsomephotos（）youcanseewhatmyschoollookslike.A．untilB．sinceC．whileD．sothat(正确答案)16．—Jennywassad（）shedidn’tpassthemathexam.—Let’scheerherup.A．because(正确答案)B．andC．butD．if17．Iadviseyoutotakeamapwithyou（）youwon’tgetlostintheforest.A．aslongasB．sothat(正确答案)C．orD．until18．—Whatisourheadteacherlike,doyouknow?—Oh,heisverykind（）helooksveryserious.A．becauseB．though(正确答案)C．ifD．when19．Theoldmanleadsasimplelife,（）hehasalotofwealth.A．although(正确答案)B．whenC．unlessD．because20．（）itwasfirstproducedin1897,itwasnotuseduntilthiscentury.A．Although(正确答案)B．BecauseC．IfD．Even二、补全对话A:Hello,customerservice.21B:Hello.Iorderedsomebooksfromyouaboutaweekago.22A:OK.Letmecheckthat.23B:WherecanIfindtheordernumber?A:It’sonthetoprightcornerofyourreceipt（收据）.B:OK,Iseeit.It’s398291andmyname’sChrisBolton.A:Thankyou,MrBolton.24Soitshouldarriveattheendofthisweek.B:Great!25Goodbye.A:Bye.21A．What’syouraddress?B．Jennyspeaking.(正确答案)C．Thanks.D．Canyougivemeyournameandordernumber?E．ButIhaven’treceivedthemyet.F．I’msorrytohearthat.G．Yourorderjustwentouttwodaysago.22A．What’syouraddress?B．Jennyspeaking.C．Thanks.D．Canyougivemeyournameandordernumber?E．ButIhaven’treceivedthemyet.(正确答案)F．I’msorrytohearthat.G．Yourorderjustwentouttwodaysago.23A．What’syouraddress?B．Jennyspeaking.C．Thanks.D．Canyougivemeyournameandordernumber?(正确答案)E．ButIhaven’treceivedthemyet.F．I’msorrytohearthat.G．Yourorderjustwentouttwodaysago.24A．What’syouraddress?B．Jennyspeaking.C．Thanks.D．Canyougivemeyournameandordernumber?E．ButIhaven’treceivedthemyet.F．I’msorrytohearthat.G．Yourorderjustwentouttwodaysago.(正确答案)25A．What’syouraddress?B．Jennyspeaking.C．Thanks.(正确答案)D．Canyougivemeyournameandordernumber?E．ButIhaven’treceivedthemyet.F．I’msorrytohearthat.G．Yourorderjustwentouttwodaysago.三、阅读理解A篇OnApril30,2022,ZhangShuowashonoredwiththetitleof“themostbeautifulworker”.Andhebecamethisyear’sMay1LaborMedalwinner,too.AftergraduatingfromJiamusiVocationalCollegein2015,ZhanggotajobdesigningadvertisementsinHarbin.Twoyearslater,hedecidedtoreturntohishometown,DongshengVillageinHegang,tohelphisagingparentswiththeirricefarm.ZhangShuostartedhisjobasafooddeliverymanin2018.“Ijustwantedtousethefarm’soffseasontoearnsomemoney,andIdidn’tplanonitbecomingapermanent(长久的)job,”hesays.“Ifoundthehugedevelopmentspace.SoIdecidedtostayonanddobetter.”Zhangisalwaysimprovinghisservicequality.AsnowstorminlateDecember2018forceddeliverymentotakefoodtocustomersonfoot.Topreventthefoodfromgettingcold,Zhangputthefoodintohiscoat.Aroundtwohourslater,thecustomerreceivedhisfoodanditwasstillwarm.EverytimewhenZhangfinishedanorder,hewouldtakeawaytherubbishoutsidehiscustomer’sdoor,whichbroughthimlotsofgoodreviews.InJune2019,Zhangbecamethemanagerofanonlineservicesplatform.Sincethen,hebegantofindmorewaystohelpyoungvillagersgetoutofpoverty(贫穷)andincreasetheirincome.“Ihopetorecruit(招募)moreexcellentyoungpeopleanddoublethesizeofmyteaminthefuture,”Zhangsays.“Ihopetobringthemgoodluck.Wewillcontinuetoprovidegoodservicesforboththeshopkeepersandtheircustomers.Moreover,Ihopetoleadmorelocalpeopletoabetterlife.”（）26．WhatisZhang’spurposeofstartinghisjobasafooddeliverymanatfirst?A．Tomakeitasahobby.B．TowinMay1LaborMedal.C．TohelppoorfamiliesinHegang.D．Totakehisfreetimetomakemoney.(正确答案)（）27．WhichistherightorderofthefollowingeventsaboutZhangShuo?a.Hewastitled“themostbeautifulworker”.

b.HeworkedasanadvertisingdesignerinHarbin.c.HewenttocollegeinJiamusi.

d.HedeliveredfoodinHegang.[单选题]*A．b-d-a-cB．d-a-c-bC．c-b-d-a(正确答案)D．a-b-c-d（）28．InwhatwaydoesthewritertellushowZhangimproveshisservicequality?A．BycomparingZhangwithothers.B．Bygivinganexample.(正确答案)C．Byfollowingtheorderoftime.D．Byprovidingcauses.（）29．WhatbringsZhanggoodreviewsofhiswork?A．Hepaysattentiontosmallthings.(正确答案)B．Heworksveryhard.C．Heaskshisstaffmemberstoworkbetter.D．Hetriestofinishanorderquickly.（）30．Thelastparagraphmainlytellsusabout________.A．Zhang’sdreamtomakemoremoneyB．Zhang’spraiseforthedeliverymenC．Zhang’shopeoflivingabetterlifeD．Zhang’splansforthefuture(正确答案)B篇SUPPORTWORKERSDoyouhavetheabilitytocareforothers?Canyouunderstandhowolderpeoplefeel?Areyouagoodcommunicator(交流者)?Doyouhavegoodlisteningskills?Canyouworkatweekends?IfyouhaveansweredYEStotheabove,wewouldliketohearfromyou:●Startingrate(费用)of£9perhour●Freeuniform●ExcellenttrainingE-mailusatcareers@.WRITERSWANTEDTeenagerMagazineislookingforwritersforitswebsite.Thenumberofpeoplewhoreadyourarticlesdecidesyourpay.Youmayalsoreceivefreeticketstoeventsandfreeproductstotest.Thisisagreatchancetogetmuchworkexperience.Wewantpeoplewhoare:chatty,interesting,passionate(有激情的)andskilled.E-mailusatinfo@teenager.com.CALLINGALLMODELSThinkyoucouldbeamodel?Ifso,we’dliketomeetyou!Workingasasuccessfulfashionmodelisn’teasy,butitisveryexcitingandcouldbeagreatchance.Girlsshouldbeover16withaminimumheightof172cmandboysshouldhaveaminimumheightof182cm.Ifyouareunder16anddonotyethavetherequiredheight,wewouldstillbeinterestedinmeetingyou,butyoumustbringaparent.E-mailusatinfo@top-model-agency.uk.WORKFORCOFFEEBEANSJoinBritain’snumberonecafeatCoffeeBeans.Creatingfamily-liketeamsandgivinggreatcustomerserviceareourgoals.Manydifferentkindsofpeoplecomeandworkwithus,sostartyourworkatCoffeeBeanstoday:●Choosethehoursyouwork●Getmanagement(管理)experience●ShareyourloveofcoffeeJoinusasaTeamMember,Assistant(助手)ManagerorCafeManager,dependingonyourskillsandexperience.E-mailusatjobs@coffeebeans.co.uk.（）31．Whichaddressshouldyoue-mailatifyouwanttobeasupportworker?A．info@.B．jobs@coffeebeans.co.uk.C．careers@.(正确答案)D．info@top-model-agency.uk.（）32．AwriterworkingforTeenagerMagazinecan________.A．getfreeuniformB．receivefreeticketstoevents(正确答案)C．bringaparentD．chooseworkinghours（）33．Whatdoestheunderlinedword“minimum”meaninChinese?A．最小的B．最瘦的C．最低的(正确答案)D．最美的（）34．Whatcanwelearnaboutthejobsfromthejobpostings?A．Themodelchanceisonlyforadults.B．Supportworkersdon’tneedanytraining.C．WorkersatCoffeeBeanshavefewmanagementexperience.D．WriterstoTeenagerMagazineshouldbetalkativeandpassionate.(正确答案)（）35．Whatisthetext?A．Anad.(正确答案)B．Areport.C．Amagazine.D．Aninterview.C篇DearJoe,Thankyouforleavingasinglestarinyourreview

ofPizzeria.Yourreviewfocusesonmyservice,butIdon’tthinkthestarisforme.Thereviewsystemmakesyouleaveatleastonestar,orIdon’tthinkyouwouldhaveleftanyatall.YouwritethatIgaveyou“theworstcustomer（顾客）serviceever.”I’dratherhavegivenyougoodservice,butitwashardforme.Iwasnewtotherestaurant.Ihadn’tlearnedeverythingaboutit.Yourecall（回想起）cominguptomeandaskingifIcouldofferyouatableforeight.YourecallthatItoldyouitwouldbea30-minutewait.Youwaited35minutes.Ibelieveyou.Withoutyourtimekeeping,Iwouldhavenoideahowlongyouwaited.Therestaurantwasfull.Iwasworkingasahostess(apoorone,Itakeyourpoint),abartender（酒保）andaserver.Thereweretwootherservers.Bothwerenewhires.Neitherhadservedinarestaurantbefore.MayIremindyou,Joe,thatIwasalsoanewhire.Ihavebeenservinginrestaurantsforyears,buteveryrestauranthasitsownsystem.After35minutesofwaiting,youcameintocheckontheprogress.Atableforeighthadjustopenedup,butitwasgiventoanotherpartyofeight.Theyhadbookedafewdaysearlier.Ihatebreakingpromises,Joe,butareservation（预订）isalsoapromise.Thetablewaspromisedtwice,andIhadtobreakapromise.Iamtrulysorry.Iadmit（承认）thatwhileyouwerewaitingoutsidetherestaurant,Ididn’tthinkofyou—notevenonce.Itisawfultohavetowaitsolong.Iwishitcould’vebeenbetterforyou.Thanksagainforyourreview.Iwanttoimprove,andIwelcomeyourfeedback（反馈意见）.Sarah（）36．WhoisJoe?A．OneofSarah’sfriends.B．Awaiterintherestaurant.C．Thebossoftherestaurant.D．Acustomerintherestaurant.(正确答案)（）37．WhydidJoeleaveastarforSarah?A．BecauseSarahlikedstars.B．BecauseJoewasnothappyaboutherservice.(正确答案)C．BecauseJoedislikedSarah’spizza.D．BecauseSarahwasagoodwaitress.（）38．Whatdoestheunderlinedword“review”mean?A．opinion(正确答案)B．testC．menuD．reply（）39．ForwhichofthefollowingreasonsdidSarahsaysorrytoJoe?A．Shewasnewtotherestaurant.B．Therestaurantwasfull.C．SheforgotJoewaswaitingoutside.(正确答案)D．Thetablewasnotbigenoughforeightpeople.D篇TheLisarethinkingaboutbuyingsomenewfurniturefortheirnewflat.Theyaresearchingforsomeinformationandtheyseeaposter.Welcome!TopFurnitureCompanyprovidesthebestfurnitureyouhaveeverhad.Ithasthefollowingadvantages(优势).●EasytoOrder(订货)1.CometoourcompanyonEastNanjingRoad.2.Callusa3.Getonourwebsiteat/list.4.E-mailyourordertotffumiture@123.com.Tip:Youhavetoreply(回复)oure-mailwhenyougiveyourfinalorder.●EasytoPay1.AlipayandWeChatpaymentishighlyrecommended(推荐).2.Transfer(转账)toourShanghailocalbankaccount(账号).

BankofShanghaiPudongBranch,YuKuai60496290029968563.Writetothefollowingbankaccountifyouareaforeigner.◊Bank:TheHongKong&ShanghaiKowloon,H.K.Account:201218943989

Tip:Tomakeiteasyforyoutopay,otherpaymentoptions(选择)arealso

available

ifyouwant.●EasytoDeliverWeprovidedoor-to-doorserviceforallourcustomers.1.MostitemscanbedeliveredtoyourhomebyExpressMailService.2.Regularairshipping(运输)andoceanshippingarealsotwogoodchoices.Tip:Formoreinformationaboutdelivery,pleasecal（）40．IftheLiswanttoorderfurnitureinTopFurnitureCompany,theycan________.A．makeaphonecallt．gotothecompanyonWestNanjingRoadC．visittheirwebsiteat/list(正确答案)D．writeanemailtoBankofShanghai（）41．IfyouareaCanadian,youshouldchoose_________topayforyourorder.[单选题]*A．BankofShanghaiB．BankofPudongBranchC．TheHongKongBankD．TheHongKong&ShanghaiBank(正确答案)（）42．TopFurnitureCompanyprovides________waystodeliverfurniture.A．oneB．twoC．three(正确答案)D．four（）43．Theunderlinedword“available”mostprobablymeans________.A．notbusyB．readyforuse(正确答案)C．tooexpensiveD．cheapenough（）44．WhichofthefollowingstatementsisNOTTRUEaccordingtothepassage?A．TopFurnitureCompanyisacompanythatsellsfurniture.B．Youcanchoosefromfourwaystoorderproducts.C．Whenyougiveyourfinalorder,youmustreplythee-mail.D．IfyouliveinBritain,thefurniturecan’tbedeliveredtoyou.(正确答案)（）45．Themainpurpose(目的)oftheposteristo_______.A．showthefurnituretothecustomersB．attractmorepeopletobuythefurniture(正确答案)C．teachforeignershowtoorderthefurnitureD．tellcustomerstheadvantagesofshoppingonline阅读下面一篇短文，判断下列句子是否符合短文内容，符合的用”A”表示，不符合的用”B”表示。HowtosellproductsonlineTherearemanystepsinvolvedinbuildinganonlinestoretostartsellingonline.Don’tworry,becauseourteamhaswrittendowntheprocessofsellingonlineintoafewclearstepsforyoutofollow.★ChoosewhatproductstosellThisfirststepiscrucial(至关重要的).Italwayshelpstosellproductsonline;perhapsevenaproductyoucreateyourself.Giveyourselfthemindsetthatnoonecansellthoseitemsbetterthanyou.（）46．Thefirststepistochoosewhatproductstosell.A.正确(正确答案)B.错误（）47．Picktherightnamethatincludesthekeywordsoftheproducts.A.正确(正确答案)B.错误（）48．Creatingyouronlinestore’swebsiteisimportanttoyoursuccess.A.正确(正确答案)B.错误（）49．Mostonlinebusinesseschargefordelivery.A.正确B.错误(正确答案)（）50．Whenwehaveorders,weshouldfulfillthemasquicklyaspossible.A.正确(正确答案)B.错误四、选词填空将下列括号中的单词填入空格。每空格限填一词，每词只能填一次（A．angrily

B．patiently

C．solve

D．monitor

E.dark

F.strange）Themanwhoworksatthecomputerservicecentergotaphonecallfromatroubledcustomeroneday,sothemanbegantohelpthecustomer51___

thecomputerproblem.“Thewordsjustdisappeared,”thecustomerreported,“andthescreenistotallyblank.”,“Isthecomputer52___

pluggedin?”askedthemanattheservicecenter.“What’sacomputermonitor?”Thecustomerdidn’tseemtoknowalotaboutcomputers.“It’sthethingthatlookslikeaTV,”answeredtheman53___“Okay.Butsir,Icannotseetheplug.”“Canyougetunderthedesksoyoucanseeit?”“No.Theoffi