中职英语 外研版 旅游视听说 Unit 3 Thats Our Hotel 课件

旅游英语视听说外语教学与研究出版社Unit3That’sOurHotelreserveroomsforthetourists.helpthetouristscheckintothehotel.Afterlearningthisunit,youwillbeableto:luggagehallroomcardWarmingupListenandmatchhotelWhattypesofroomsarethereinahotel?___________________________________Howshouldatravelagentreservehotels?___________________________________WarmingupAnswerthefollowingquestionsIreceptionistn.接待员availableadj.

可用的doubleroom双人房raten.

价格discountn.

折扣ListeningandSpeakingIIcheckin入住登记fillout填写registrationform登记表roomcard房卡bellmann.行李员ListeningandSpeaking

ListeningIMakingaReservationLiMin,atourguide,ismakingareservationonthephone.

Choosetherightanswer.11.WhatdoesLiMinwanttodo?A.Checkin.B.Makeareservation.2.Whatkindofroomdoesshewant?A.Singlerooms.B.Doublerooms.3.Whenwillsheandhergrouparrive?A.OnMay10th.B.OnMay17th.4.Howlongwilltheystayatthehotel?A.Sixnights.B.Sevennights.5.Howmuchdiscountwilltheyget?A.20%.B.10%.1.LiMinhasatourgroupfrom________.2.LiMinwouldliketobookfiveroomsfrom_________to________.3.Whattypesofroomswouldyou______?4.LiMinwantsdoubleroomswith__________.5.Thereisa10%________foragroupreservation.

Fillintheblanks.2theUSAdiscountMay10thMay17th.like

twinbeds1.Youneedasingleroom.2.Theroomrateisfrom120to200yuan.3.YoueatWesternfoodonly.4.Tellthereceptionistyourarrivaltimeanddeparturetime.Makeashortdialogueabout“roomreservation”.Yourdialogueshouldincludethefollowingpoints.3

ListeningIICheckingintotheHotelLiMin,thetourguide,ishelpingthetouriststocheckin

Choosetherightanswer11.Whatdoesthereceptionistneedtodowhentheguestsarrive?A.Checkthereservationrecords.B.Showthebill.2.Whatdotheguestsneedtodotocheckintothehotel?A.Paythebill.B.Filloutregistrationforms.3.Whatdoesthereceptionistneedtodoaftershe’scheckedthepassports?A.Givetheroomcards.B.Keepthepassports.LiMinishelpingthetourists__________thehotel.She’sbookedfive____________.Atthefrontdeskofthehotel,shefillsoutsome__________________,andthenshowsthetourists‘__________tothereceptionist.Atlast,sheandthetourgroupmembersgotothe10thfloorwiththeir__________.

Fillintheblanks2checkinluggagedoubleroomregistrationformspassports1.YoubookedaroomontheInternet.2.Youwanttostayforthreenights.3.Youwanttopayincash.4.Youwantawake-upcallat7am.

Makeashortdialogueabout“check-in”.Yourdialogueshouldincludethefollowingpoints.3Invideo1,Whentheguestisnotsatisfiedwiththeroomarrangedbythehotel,thereceptionistshowsunhappy,andrefusestherequestoftheguestwithoutanyexplanation.Heshowsveryrudetotheguest.Invideo2,Whentheguestisnotsatisfiedwiththeroomarrangedbythehotel,thereceptionistsayssorry,andexplainswhythehotelcannotchangetheroomatpresent.Hisattitudeisok,andhisexplanationisacceptable.Asahotelreceptionist,whentheguestisnotsatisfiedwiththeroomarrangedbythehotelandrequesttochangetoanotherroom,he/sheshould

treatitseriously,andtrytocoordinatewithresponsiblepeopleinthehotel.Ifthereceptionistcannotmakeitaftermanyefforts,he/sheshouldexplainhonestlytotheguestandaskfortheirunderstanding.Role-playMakeshortdialoguesaccordingtothegivensituations.Situation1:Youareatourguide.Youarenowreservingroomsforyourgroupinahotel.Youaretalkingwiththereceptionist.Makeadialoguewithyourpartner.Thedialoguemustinclude:Makeshortdialoguesaccordingtothegivensituations.你是一名导游，现在正在接待一个新加坡的旅游团。此时你正与领队谈话。和同桌编排一个简短对话，对话须包括如下内容●Yournameandphonenumber;●Thenumberofyourgroupmembers;●Thetypesofroomsyouneed;●Thearrivalanddeparturetime;Situation2:Atouristcomplainsthathisroomlooksoveranoisystreetandhecan’tfallasleepatnight.Formagroupofthreeanddiscusshowtosolvehisproblem.Makeadialoguewhichhasatleastthreecharacters:thetourist,theguide,thehotelmanager,usingthefollowingexpressions:一名游客抱怨他的房间朝向一条吵闹的街道，以致于他晚上睡不好。组成一个三人小组，讨论如何解决这个问题。编排一个简短对话，其中至少包含三个人物：游客、导游和酒店经理，并使用如下表达方式：●Canyouhelpme?Ihaveaproblem…●Yes,I’lltalktothehotelmanager.●Iwouldbewillingtohelp.●I’llseeifIcandoanything.Makeshortdialoguesaccordingtothegivensituations.Situation3:Youareatourguide.Youarenowhelpingthetouristscheckintothehotel.Makeashortdialoguewithtwoorthreeofyourclassmateswhoaresupposedtobethetourists.Thedialoguemustinclude:你是一名导游，现在正在为游客办理酒店入住登记。和两三个同学编排一个简短对话，假设他们是游客。对话须包括：Makeshortdialoguesaccordingtothegivensituations.●Assigningtheroomsandgivingtheroomcards;●Introductionofthefacilityofthehotel.

instructv.

通知lobbyn.大厅assignv.

分配facilityn.设施conveyv.传达ReadingandWritingReadthefollowingwords.ReadthetextwiththesequestionsinmindReadingandWritingHowshouldthelocalguidehelpthetourgroupcheckintothehotel?2.Whousuallyassignsroomstothetourgroupmembers?Afterthetourgrouparrivesatahotel,thetourguideshouldhelpthemwiththecheck-inprocess.Itisbetterforalocalguidetoinstructthegrouptowaitinthelobby.Inmostcases,thetourleaderassignsroomstothegroup.Itisthelocalguide’sjobtointroducethemainfacilitiesofthehotel,includinghowtogettorooms,theforeign-exchangedesk,thedininghall,healthcenter,shoppingcenter,recreationcenter,etc.Beforegivingkeystothegroupmembers,theguideshouldalsoconveyimportantinformationsuchastheitineraryforthenextday,especiallythemeetingtimeandplace.Ifanythingiswrongwithanyoftherooms,theguideshouldhelptheguestsolvetheproblem.CheckingiatoHotels1.It’sbetterforalocalguidetoinstructthegrouptowaitinthelobby.()2.It’sthetourleader’sjobtointroducethemainfacilitiesofthehotel.()3.Themainfacilitiesofthehotelusuallyincludetheforeign-exchangedesk,thedinninghall,healthcenter,shoppingcenter,recreationcenter,etc.()4.Itisnotthelocalguide’sdutytodealwiththeguests’complaints()Decidewhetherthefollowingstatementsaretrue(T)orfalse(F).ReadingandWritingFTTFFillouttheregistrationformwiththegiveninformation.Mr.JohnSmith;Room1008(roomrate￥280/night);American;Onbusiness;15-daytour;Sep.13th—Sep.28th;Passportnumber:G13777143;Dateofissue:Feb15th2010;Dateofexpiry(有效期限):Feb14th2015;Visavalidity:fromAug.1st2010.toAug.1st2012.Mr.Smithlivesat3#12-13,FordStreet,WashingtonD.C.Hisphonenumberis202-289-5154,andhearrivesatthehotelat9:00am.RegistrationFormName:______________Nationality:______________Sex:______________Dateandplaceofbirth:______________PassportNo.:______________Dateofissue:______________Issuedby:______________Validuntil:______________Permanentaddress:______________Tel:______________Occupation:______________Methodofsettlementofbill(pleasecheckone):□cash□creditcard□checkArrivaldate:______________am/pm:______________Departuredate:______________am/pm:______________RoomNo.:______________Roomrate:______________Deposit:______________Receptionist’ssignature:JohnSmithAmericanmaleG13777143Feb15th2010Feb.14th2015Sep.13thSep.28thRoom1008202-289-51543#12-13,FordStreet,WashingtonD.C9:00amTipsforteachers:Inthispart,theteachershouldmakethestudentsknow1.Theguestshouldnotnecessarilyfilloutalltheblanksintheregistrationform.Thereceptionistshouldhelpfinishtheformaftercheckingthepassportandvisa,thearrivaltimeandtheexpecteddeparturetime.2.Someinformationmaynotbeessentialtotheregistration,forexample:permanentaddress,Telephonenumber,dateofbirth.Sothereceptionistshouldbeflexiblewhiledoingtheregistrationwork.CultureCornerCanyounamesomeMuslimcountries?Canyoutellsometaboos?Ahotelprovidespaidlodging(住宿)onashort-term(短期的)basis.The“stars”systemisprobablythebest-knownmethodofclassification(分级)ofhotelsintheworld.Usuallyhotelsareassignedonetofivestars.Themaincriteria(标准)forhotelclassificationareasfollows:─Roomsize:Thereisaminimum(最小的)sizeforastandardroom.For2-starhotels,theminimalareais6to9squaremeters.Roomsizegraduallyincreasesby2metersdependingonthe“star”rankingofthehotel.Theminimumsizeforaroomin5-starhotelsis16squaremeters.─Qualityofhotelservices:includingthequalityofmealsandthefrequency(频率)ofcleaningservices.TravelTaboos─Hotellocation:Thefocusforthevisitisimportantforthiscriterion.Themostcommontypesofroomsareasfollows,asadoptedinmanycountriesthroughouttheworld.Deluxe(豪华的)rooms(DLX):themostexpens