教学材料酒店服务英语-Module II The Housekeeping Department

Task1GuidingGueststoTheirRoomsINTRODUCTIONTheManager’sRemarksTheHousekeepingDepartmentisthebackboneofahotel.Insomesense,itispossibletosaythatcleanandattractiveguestroomsandotherservicesaretheproductsthatthehotelsells.ThemaindutyoftheHousekeepingDepartmentstaffistoseethecleanlinessandgoodorderofallroomsinthehotel.Laundryservice,roomcleaning,roomserviceandmanypersonalservicesarealsopartsoftheirjobs.TheyshouldalsocooperatewiththeirFrontOfficecolleagues.下一页返回Task1GuidingGueststoTheirRoomsThisdepartmentasawholeisrequiredtomaketheguests’stayscomfortableandpleasing.Wheneverandwhereverpossible,thestaffshouldoffertodoextrathingsfortheguests.Thehousekeepingstaff,suchasfloorattendants,roomattendantsandchambermaids,candoagreatdealtoassureahighbusinessrepeatandoccupancyrate,andhelpahotelearnpublicpraise.Youshouldlearndifferenttypesofroomsinahotelnewwords,expressionsandsentencepatternstheproceduresofguidinggueststotherooms上一页下一页返回Task1GuidingGueststoTheirRoomshowtoguidegueststotheirroomstobefamiliarwiththeservicesthatahoteloffersGuidingProcedures上一页下一页返回Task1GuidingGueststoTheirRoomsTechnicalTermsgroundfloor(英)底，层，一楼firstfloor(英)二楼，(美)一楼staffn.工作人员，员工maidn.侍女suitcasen.手提箱Lafiten.拉菲valuableadj.值钱的，贵重的fragileadj.脆的，易碎的breakv.打破，打碎elevator,liftn.电梯floorattendant楼层服务员precedev.发生在之前，先于baggagen.行李comfortableadj.舒服的cozyadj.舒适暖和的seasiden.海边，海滨slotn.槽Frenchwindow落地长窗brightadj.明亮的refrigeratorn.冰箱上一页下一页返回Task1GuidingGueststoTheirRoomsairconditionern.空调accommodationn.住宿;住所spaciousadj.广阔的，宽敞的restaurantn.餐厅banquetn.宴会cafén.咖啡馆，餐饮店switchn.开关temperatureadjuster温度调节器wardroben.衣柜，衣橱electricshaver电动剃须刀socketn.插座bookletn.（具有纸封面的）小册子brochuren.小册子，（产品、公司等的）情况介绍手册freshenup梳洗打扮上一页下一页返回Task1GuidingGueststoTheirRoomsIndustryBackgroundHotelroomsareusuallynumberedtoallowgueststoidentifytheirrooms.RoomTypes房间类型上一页下一页返回Task1GuidingGueststoTheirRooms上一页下一页返回Task1GuidingGueststoTheirRoomsSentencePatterns句型1.Isthereanythingvaluableorfragileinthebag?2.Thefloorattendantiswaitingtoserveyou.3.Didyouhaveanicetrip?4.Welcometothe6thfloor.I’mthefloorattendant.5.Wouldyoucaretostepthisway,please?6.Howdoyouknowmyname?7.Whenwillmybaggagearrive?8.Itlookscomfortableandcozy.9.Theroomisfacingsouthandyoucanenjoyagoodviewoftheseaside.上一页下一页返回Task1GuidingGueststoTheirRooms10.Pleasedonotforgettotakeyourroomcardwhenleaving.11.Thisroomhasatelephone,acolorTVset,arefrigerator,aweblinkandanairconditioner.12.Localnewspapersareontherack.13.Couldyoutellmesomethingaboutyourhotel?14.Ourhotelhasatotalof760roomsofincomparableaccommodations.15.Haveyougotaswimmingpool?16.Wearealwaysatyourservice.17.Hereisourhotel’sServiceInformationBooklet.Itgivesyouanideaaboutourservicesandfacilities.18.Thereisalaundrybagbehindthedoor.上一页下一页返回Task1GuidingGueststoTheirRooms19.IsthereanythingelseIcandoforyoubeforeIleavetheroom?Dialogues1-1GuidingthegueststotheirroomsScene:Aftercheckingin,Mr.Whiteisguidedtohisroom.Bellman(B):Goodafternoon,Sir.I’llshowyoutoyourroom.Youhavethreesuitcasesandonebag.Isthatright?Mr.White(G):Yes,that’sright.B:Isthereanythingvaluableorfragileinthebag?G:En,yes.There’sabottleofLafiteinit.B:Couldyoucarrythisbag,Sir?I’mafraidthecontentsmightbreak.上一页下一页返回Task1GuidingGueststoTheirRoomsG:OK.B:Thankyou,Sir.Yourroomisonthe6thfloor.Pleasecomethiswayandtakeanyofthethreeelevatorstothe6thfloor.Thefloorattendantiswaitingtoserveyou.G:Thankyou!B:Mypleasure.Enjoyyourstayinourhotel,Sir.1-2WaitingfortheguestsonthefloorScene:Mr.Whiteleavestheelevator.Thefloorattendantstepsforwardtowelcomehim.FloorAttendant(F):(Smiling)Goodafternoon,Sir.Didyouhaveanicetrip?Mr.White(G):Yes,thanks.上一页下一页返回Task1GuidingGueststoTheirRoomsF:Welcometothesixthfloor.I’mthefloorattendant.Wouldyoucaretostepthisway,please?Yourroomisalonghere.G:Oh,howdoyouknowmyname?F:Itwasonthearrivallistforroom614.Hereweare.MayIhaveyourroomcard,please?Letmeopenthedoorforyou.G:Hereitis.F:(Opensthedoor,precedestheguestsintotheroomandputstheroomcardintotheslotandthenturnsonthelight)Thisway,please.G:Thankyou.Whenwillmybaggagearrive?F:Yoursuitcaseswillbehereshortly.Thebellmanishandlingit.上一页下一页返回Task1GuidingGueststoTheirRoomsG:Verywell.F:Howdoyoulikethisroom?W:Oh,itlookscomfortableandcozy.Ilikeitverymuch.F:Theroomisfacingsouthandyoucanenjoyagoodviewoftheseaside.G:Yes,howwonderful!F:Mr.White,pleasedonotforgettotakeyourroomcardwhenleaving.Haveanicestayhere!G:Thanksalot!1-3IntroducingthehoteltotheguestsScene:Theguesthasalreadybeenintheroom.FloorAttendant(F):Doyouliketheroom,Sir?上一页下一页返回Task1GuidingGueststoTheirRoomsGuest(G):Yes,ofcourse.IliketheFrenchwindows.Theymaketheroomsobright.F:I’mgladyoulikeit.Thisroomhasatelephone,acolorTVset,arefrigerator,aweblink,andanairconditioner.Localnewspapersareontherack.G:That’sgreat.Couldyoutellmesomethingaboutyourhotel?F:Certainly.Ourhotelhasatotalof760roomsofincomparableaccommodations.Asoneofthethreefive-starhotelsinthecapitalofInnerMongoliaAutonomousRegion,Hohhot,ourhotelislocatedatthecenterofthecity.BesidestheHousekeepingDepartment,wealsohaveFoodandBeverageDepartment,BusinessCenter,HealthandRecreationCenterandotherdepartments,whichofferdifferentservicesforguests.上一页下一页返回Task1GuidingGueststoTheirRoomsG:Howabouttherestaurants?F:WehavetwospaciousChineserestaurants,aWesternstylerestaurant,asnackgallery,somelargeandsmallbanquethalls,a24-hourbarandacafé.G:Soundsgreat.Haveyougotaswimmingpool?F:Yes.It’sonthefirstfloor.G:Well,Isee.F:Enjoyyourstaywithus.Wearealwaysatyourservice.G:Thanksalot.F:You’rewelcome.上一页下一页返回Task1GuidingGueststoTheirRooms1-4AbouttheroomfacilitiesScene:Thefloorattendantisshowingaguestthefacilitiesintheroom.FloorAttendant(F):Mr.White,hereisthelightswitch,thetemperatureadjuster,thewardrobeandthemini-bar.Thereisthesocketfortheelectricshaver.Hereisourhotel’sServiceInformationBooklet.Itgivesyouanideaaboutourservicesandfacilities.Guest(G):Wonderful.Thankyou.F:Thereisalaundrybagbehindthedoor,andhotwaterissuppliedfor24hourshere.G:Thatsoundsgood.Ifeelliketakingabathtofreshenupaftertheflight.上一页下一页返回Task1GuidingGueststoTheirRoomsF:IsthereanythingelseIcandoforyoubeforeIleavetheroom?G:Youhavemademefeelverywelcome.Thankyouverymuch.F:Youarealwayswelcome.Ihopeyou’llhaveagoodtime.1-5HelpingtheguestswiththeirheavybagsScene:Aftershopping,aguestcomesbackwithsomeheavyshoppingbags.Bellman(B):MayIhelpyouwithyourbags,madam?Guest(G):Yes,please.Whatanirresistiblesale!B:Itisthebesttimetogoshopping.Buttodayissnowyandcold,sopleasekeepwarm.上一页下一页返回Task1GuidingGueststoTheirRoomsG:Thankyouforremindingme.B:Isthereanythingfragile?G:No,theyareallclothesandshoes.Thankyou!SupplementPayattentiontothedifferencesbetweenBritishEnglishandAmericanEnglishinvocabulary.上一页返回Task2RoomCleaning/ChamberServiceYoushouldlearntheresponsibilitiesforhousekeepersandtheimportanceofcleanlinesshowtodoroomcleaningrelevantwords,expressionsandsentencepatternsTechnicalTermsroomattendantn.客房服务员chambern.房间chambermaid女服务员disturbv.打扰umbrellan.雨伞exercisen.运动；训练exhaustedadj.疲惫的，筋疲力尽的awakeadj.醒着的ventilatedadj.通风的mineralwater矿泉水下一页返回Task2RoomCleaning/ChamberServicecurtainn.窗帘hairdryern.吹风机considerateadj.体贴的，考虑周到的soapn.肥皂turn-downservice夜床服务beusedup筋疲力尽self-servicebank自助银行“Donotdisturb”sign请勿打扰IndustryBackground○Theresponsibilitiesforhousekeepers:—Floorsandcarpetsshouldbethoroughlyvacuumed.—Dustingshouldbedonedaily.—Ashtraysandwastebasketsmustbeproperlyemptied.—Donotleavedirtyringsinwashbasins,bathtubs,ortoiletbowls.上一页下一页返回Task2RoomCleaning/ChamberService—Replaceusedtowelswithfreshonespromptly.—Besuretheguestdoesnotrunoutofsoaportoilettissue.—Removesteinsandsmudgesfromglasssurfacessuchasmirrorsandtabletops.○Theimportanceofcleanliness:—Ahoteldescribedasbeingdirtysoonlosesitsclientele.—Itisvitallyimportanttothereputationofthehotels.○Whendoinganoccupiedroom:1.Greettheguestandasktheguestifyoucancleanuptheroom.2.Ifthereisavisitor,askifyoushouldcontinue.上一页下一页返回Task2RoomCleaning/ChamberService3.Aftercleaninguptheroom,asktheguestifhe/shehasanyotherrequest.SentencePatterns句型1.Housekeeping.MayIcomein?2.Sir,mayIcleanyourroomnow?/Wouldyoulikemetocleanyourroom?3.Iamgoingtothepostofficenearby.4.Ifneeded,thereisanumbrellakeptinthewardrobe.5.Canyoudomyroomearliertomorrowmorning?6.Pleasehangthe“Donotdisturb”signoutsideyourdoor.7.Whendoyouwantmetocleanyourroom?上一页下一页返回Task2RoomCleaning/ChamberService8.Pleasedial9tocallhousekeeping.9.Turn-downservice.Didyouringforservice?10.Allourroomsarespaciousandwellventilated.11.Mineralwaterisfreeofcharge.12.Wouldyoulikemetodrawthecurtainsforyou,Madam?13.Thesoapinthebathroomisusedup.Canyougivemeanewone?14.Bytheway,atwhattimewouldyoulikeustodotheturn-downservice?15.IsthereanythingelseIcandoforyoubeforeIleavetheroom?上一页下一页返回Task2RoomCleaning/ChamberServiceDialogues2-1CleaningtheroomRoomAttendant(R):Housekeeping.MayIcomein?Guest(G):Yes,please.R:Sir,mayIcleanyourroomnow?G:CanyoudoitafterIgoout?Iamgoingtothepostofficenearby.R:Sure,Sir.Sorrytodisturbyou.Butitisrainingoutside.Ifneeded,thereisanumbrellakeptinthewardrobe.G:Oh,thankyou.Bytheway,canyoudomyroomearliertomorrowmorning?上一页下一页返回Task2RoomCleaning/ChamberServiceR:Ofcourse,Sir.Whattimedoyouwantmetocleanyourroom?G:Around8a.m.whenIamdoingsomeexercise.R:OK,Sir.Iwillcleanyourroomontime.G:Thankyou.R:Youarewelcome.2-2BeingaskedtocleantheroomlaterChambermaid(C):Housekeeping.MayIcomein?Guest(G):Yes,Please.C:I’msorrytodisturbyou,Sir.Wouldyoulikemetocleanyourroom?上一页下一页返回Task2RoomCleaning/ChamberServiceG:(Comingfromthebathroom)No,notatthismoment.Iwouldliketotakeabathandthenhaveagoodsleep.C:Noproblem,Sir.Youmustbetiredafteralongflight.G:Yes,I’mreallyexhausted.C:Pleasehangthe“Donotdisturb”Signoutsideyourdoor.G:OK,Isee.C:Whendoyoulikemetocleantheroom,Sir?G:I’llcallhousekeepingwhenIamawake.C:Thenpleasedial9tocallhousekeeping.G:That’llbefine!上一页下一页返回Task2RoomCleaning/ChamberService2-3Turn-downserviceChambermaid(C):Turn-downservice.Didyouringforservice?Guest(G):Yes,comein,please.C:Goodevening,Madam.Wouldyoulikemetomakeyourbednow?G:Yes,please.Thebedisverycomfortable.C:I’mgladyouarepleasedwithit.Allourroomsarespaciousandwellventilated.G:Yes,that’strue.Ismineralwaterfreeofcharge?C:Yes,itisfreeofcharge.Wouldyoulikemetodrawthecurtainsforyou,Madam?G:Thatwouldbenice.Thankyouforyourconsiderateservice.上一页下一页返回Task2RoomCleaning/ChamberServiceC:Youarewelcome.2-4ProvidingservicesforguestFloorClerk(F):Goodevening!Housekeeping.Guest(G):Goodevening!I’mcallingfrom1205.Thesoapinthebathroomisusedup.Canyougivemeanewone?F:I’msorrywedidn’tnoticethat.Iwouldsendituptoyourroominamoment.G:Thankyou.Andthehairdryerdoesnotworknow.Pleasechangeanotheroneforme.上一页下一页返回Task2RoomCleaning/ChamberServiceF:Really?I’llbringyouanotheroneimmediately.Pleasedonotworry.Bytheway,atwhattimewouldyoulikeustodotheturn-downservice?G:Iamabouttogototheself-servicebank.PleasedoitwhenI’mout.F:Allright.IsthereanythingelseIcandoforyoubeforeIleaveyourroom,Sir?G:No,thanks.Remarks开夜床服务的内容包括：开地灯、摆拖鞋、清洁房间、倒垃圾、铺床、清洁卫生间、关闭窗帘等。为VIP客人开夜床，还应包括加水果、小食品、浴袍、报纸等服务。上一页下一页返回Task2RoomCleaning/ChamberServiceProfessionalRoutines1.Housekeeping,mayIcomein?客房服务，我能进来吗？2.MayIcleantheroomforyounow,Sir?先生，现在我能为您打扫房间吗？3.Whenwouldyoulikemetocleanyourroom?您要我什么时候来为您打扫房间？4.I’mcomingtochangethecurtains.我来换窗帘。5.We’llcleanyourroomlater.我们稍后来打扫您的房间。上一页下一页返回Task2RoomCleaning/ChamberService6.I’llaskachambermaidtodoyourroomimmediately.我马上叫一名服务员来整理您的房间。7.MayIdotheturn-downserviceforyou?现在可以为您开夜床吗？8.Ittakesabout20minutestofinishcleaning.打扫房间大概花20分钟。9.Pleaseturnonthelightforme.请为我开灯。10.Sorrytodisturbyou.抱歉打扰您了。上一页返回Task3LaundryServiceYoushouldlearnusefulwordsandexpressionsaboutlaundryservicesentencepatternsusedinofferinglaundryservicehowtoexplainandofferlaundryservicetogueststohandleexpresslaundryservice下一页返回Task3LaundryServiceProceduresofHandlingLaundryService上一页下一页返回Task3LaundryServiceExplanation:Whentheguestneedslaundryservice,thelaundryman/roomattendantneedstochecktheguest’sroomnumber,name,clothesandhowtopay.Check:Ifaguestneedslaundryservice,he/shecanleavetheclothesinthelaundrybagbehindthebathroomdoor.Thelaundrymanisresponsibletocollecttheclotheseverymorning,checktheclothes,makerecordsandseparatethemaccordingtocolor,material,etc.上一页下一页返回Task3LaundryServiceCharge:Thereisalaundrylistineachroomtellinggueststhepricesoflaundry.Ifaguestisinahurry,he/shecanchooseexpresslaundryservice,whichwouldbecharged50%more,butonlytakesfivehours.Distribution:Whentheclothesareready,thelaundrymanwillcheckagain.Iftheguestisintheroom,explaintotheguest,andthenaskfortheguest’sadvicewheretoputtheclothes.Iftheguestisnotintheroom,puttheclothesonracksandhangtheminthewardrobe.上一页下一页返回Task3LaundryServiceLaundrylist:Thelaundrylistgenerallyincludesfiveparts.Theyare:(1)Basicinformation.(2)Wetcleaning.(3)DryCleaning.(4)Ironing.(5)Price.IndustryBackgroundLaundry(includingwetcleaning,drycleaning,ironing)isanimportantserviceahoteloffers.Insomeextent,itembodiesthehotel’smanagementlevel.Sometimeshighlevellaundryservicewillhelpwinagoodpublicpraise.上一页下一页返回Task3LaundryServiceGenerallyspeaking,thelaundrylistincludesfiveparts,andtheyarebasicinformation,wetcleaning,drycleaning,ironingandprices.※LaundrySigns常见洗涤标志说明上一页下一页返回Task3LaundryService上一页下一页返回Task3LaundryService上一页下一页返回Task3LaundryService上一页下一页返回Task3LaundryServiceTechnicalTermslaundrylist洗衣单distributionn.分发，分送laundryn.洗衣；已洗好的衣物；洗衣店sweatern.毛衣laundrybag洗衣袋bathroomn.浴室；洗手间notifyv.通知ironv.熨烫drycleanv.干洗mendv.修补、织补damagen.损坏indemnityn.赔偿exceedv.超过suitn.西装creasev.起皱，弄皱pricen.价格expresslaundryservice快速洗衣服务starchv.给（衣服）上浆shrinkv.缩小，收缩t-shirtn.t恤上一页下一页返回Task3LaundryServiceshirtn.衬衫jacketn.夹克饭店服务英语buttonn.纽扣excellentadj.卓越的，优秀的，极好的millionn.百万laundryman洗衣房服务员,洗衣工pants/jeans/trousers西裤/牛仔裤SentencePatterns句型1.Haveyougotanylaundry？2.Ifyouhaveany,pleasejustleaveitinthelaundrybagbehindthebathroomdoor.3.Pleasetellusornotifyinthelaundrylistwhetheryouneedyourclothesironed,上一页下一页返回Task3LaundryServicewashed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.4.Whatifthereisanylaundrydamage？5.Insuchcase,thehotelshouldcertainlypayforit.6.Couldyousendsomeoneupformylaundry,please？7.We’llpackitcarefullysothatitwon’tbecreased.8.Willthecolorruninthewash？9.We’lldry-cleanthesuit.10.WhencanIhavemylaundryback？11.I’dlikethissweatertobewashedbyhandincoldwater.12.Couldyoufilloutthelaundrylist?上一页下一页返回Task3LaundryService13.Iwilltellallmyfriendsaboutyourhotelandyourexcellentservice.14.Wecharge50%moreforexpress,butitonlytakes5hours.15.Willyoupleasehaveacheck?Dialogues3-1AskingabouthowtogetlaundryserviceScene:Mrs.Smithiscallingtoaskabouthowtogetlaundryserviceinahotel.RoomAttendant(R):Goodmorning!Mrs.Smith.Mrs.Smith(S):Goodmorning!I’mcallingtoaskabouthowtogetlaundryservice.上一页下一页返回Task3LaundryServiceR:Haveyougotanylaundrytoday?S:Yes.Myhusband’ssweaterneedstobewashed.R:Ifyouhaveany,pleasejustleaveitinthelaundrybagbehindthebathroomdoor.Thelaundrymancomesovertocollectiteverymorning.S:Isee.Thankyou.R:Pleasetellusornotifyinthelaundrylistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.B:Isee.Whatifthereisanylaundrydamage?上一页下一页返回Task3LaundryServiceR:Insuchacase,thehotelshouldcertainlypayforit.Theindemnityshallnotexceedtentimesthelaundry.S:Thatsoundsreasonable.Ihopethere’snodamageatall.R:Don’tworry,Mrs.Smith.TheLaundryDepartmentiswell-experiencedintheirwork.S:Allright.Thankyouforyourinformation.R:Mypleasure.3-2SuggestingtheexpressserviceScene:Mr.Greenisgoingtoattendapartytonight,sohe’scallingtheLaundryDepartment.LaundryClerk(L):LaundryDepartment.WhatcanIdoforyou?上一页下一页返回Task3LaundryServiceMr.Green(G):Couldyousendsomeoneupformylaundry,please?L:CouldIhaveyourroomnumber,Sir?G:810,WilliamGreen.L:Certainly,Mr.Green.G:Mysuitismadeofwool,soIdon’tthinkitcanbewashed.L:Thenwe’lldry-cleanthesuit.We’llpackitcarefullysothatitwon’tbecreased.G:Willthecolorruninthewash?L:Itscolorwon’trun.G:That’sfine.Now,whencanIhavemylaundryback?Ineedtowearittonightinaparty.上一页下一页返回Task3LaundryServiceL:Usuallyittakesabouttwodaystohavelaundrydone.Butwouldyoulikeexpressservice?G:Whatisthedifferenceinprice?L:Wecharge50%moreforexpress,butitonlytakes5hours.G:ThatmeansIcangetmysuitbackthisevening?L:Yes,Sir.Wecloseat5:30p.m.,andalldeliverieswillbemadebeforethen.G:I’llchooseexpresslaundryservice.L:Thankyouforcalling.I’llsendsomeoneupforyourlaundry.Haveaniceday!G:Thanks.上一页下一页返回Task3LaundryService3-3FillthelaundryformLaundryClerk(L):CanIhelpyou,Sir？Guest(G):Yes.Ihavesomelaundrytobedone.L:Certainly,Sir.Couldyoufilloutthelaundryform,please？G:OK.Oh,Idon’twanttheseshirtsstarched.L:Nostarched.Iunderstand,Sir.G:I’dlikethissweatertobewashedbyhandincoldwater.Itmightshrinkotherwise.L:Byhandincoldwater,Isee.G:Whenwilltheybeready？L:Wewilldeliverthemthedayaftertomorrow.G:Fine.Thanksalot.上一页下一页返回Task3LaundryService3-4ReturnthecleanedclothesRoomAttendant(R):Excuseme,Sir.Yourclothesareready.Willyoupleasehaveacheck?Guest(G):Verygood.R:Heretheyare,aT-shirt,ajacketandasuit.G:Oh,hownice!ThestainonmyT-shirthasbeenremovedandthesuitlooksjustlikeanewone.R:Bytheway,abuttoncameoffyoursuitandthelaundryhassewedonanewbuttonforyou.G:Amillionthanks.Ididn’tnoticethat.Yourhotel’slaundryserviceisreallyexcellent.上一页下一页返回Task3LaundryServiceR:Thankyou,Sir.Itisourpleasuretoserveourguests.G:That’sverykindofyou.Iwilltellallmyfriendsaboutyourhotelandyourexcellentservice.We’llalwaysrememberwhatyouhavedoneforus.R:Don’tmentionit.ProfessionalRoutines行业套话1.Laundryservice.MayIcomein?洗衣服务。我可以进来吗？2.Wouldyoupleasefilloutthelaundryform?请您填写洗衣单，好吗？3.WhencanIhavemylaundryback?我何时能取回洗的衣服？上一页下一页返回Task3LaundryService4.Yourlaundrywillbereadytomorrowafternoon.您送洗的衣服明天下午可以洗好。5.Pleasedry-cleanmysuit.请干洗我的西装。6.We’llstitchitbeforewashing.洗前我们会把它缝好。7.Avaletwillbeupinafewminutes.熨衣工一会儿就到。上一页返回Task4ProblemsandMaintenanceServiceYoushouldlearntobefamiliarwiththenewwords,expressionsandsentencesinthisunittomastersomeknowledgeonproblemandmaintenancetobeabletooffersuggestionsordealwiththeproblemsTechnicalTermsrepairmann.修理工，修理人员fixv.修理；安装medicinen.药lackn.v.缺乏，不足necessaryadj.必要的，必需的toiletpaper卫生纸，厕纸noisen.噪声jumpv.跳，跳跃shoutv.大叫，呼喊couplen.夫妻；情侣下一页返回Task4ProblemsandMaintenanceServiceVocabularyExpansion词汇扩展台灯tablelamp地灯floorlamp床头灯bed-sidelamp吊灯pendantlamp应急灯emergencylamp传真机faxmachine遥控器remotecontrol宽带插口Internetconnectionsocket马桶toilet浴巾bathtowel洗脸池washbasin浴缸bathtub保险箱safebox床垫mattressProblemsorTroubles客房常见问题或故障坏了broken冷/热cold/hot硬/软hard/soft脏/干净dirty/clean上一页下一页返回Task4ProblemsandMaintenanceService不工作了isnotworking缩水了shrink有问题haveproblemwith.../somethingiswrongwith...褪色了fade染色了colored/stained找不到cannotfindsth.丢失了getlost弄错了makeamistake很吵noisy（马桶）堵住了(thetoilet)isclogged漏水dribble病了sick,ill上一页下一页返回Task4ProblemsandMaintenanceServiceIndustryBackgroundIthappensthatguestsmaycomeacrosssomeproblemswhentheystayatahotel.Guestroomsmaybeoutofelectricityorwater.Sometimeselectricalequipmentdoesnotworkwell.Inthatcase,maintenanceserviceisofgreatnecessityandsignificance.ProblemandMaintenanceServicerequirestheworkerstobeprofessionalanddiligentenough.Theyneeddiagnosetroublesorproblemsinaquickandrightwayfirst,andthenhandleitskillfully.上一页下一页返回Task4ProblemsandMaintenanceServiceSentencePatterns句型1.Itiscoldintheroom,fortheair-conditionerisnotworkingnow.2.Ithinkthereissomethingwrongwithit.3.Wouldyoupleasewaitforamoment?Iwillgetarepairmantofixit.4.ShallIbringyousomemedicine,Sir?5.Ithinkthereissomethingwrongwithmyroomcard.6.CanIhaveatry,Sir?7.Andthereisnotoiletpaperintherestroom.Pleasegetmesome.上一页下一页返回Task4ProblemsandMaintenanceService8.Canyouchangetheroomforme?9.Westillhaveasparesuiteontheeleventhfloor.10.Pleasejustcallmewheneveryouneedsomehelp.○Problemwithfacilities1.Goodmorning,Mr.Smith.Housekeeping.WhatcanIdoforyou?2.Theair-conditionerinmyroomisnotworkingverywell.Maybethereissomethingwrong.Canyousendsomebodytocheckit?3.Pleasewaitforamoment,Sir.Iwillsendanattendant/repairmantoyourroomrightnow.上一页下一页返回Task4ProblemsandMaintenanceService4.Sorry,Mr.Smith.Therepairmansaidthere’snothingwrongwiththeair-conditioner.5.Ithinkthereissomethingwrongwithmysafebox.Ican’topenit.6.Iamsorry.Becauseofthesignalinterference,someoftheTVchannelsarenotveryclearnow.○Lackofsomethingnecessary1.Therearenotowelsinthebathroom.2.Pleasegetmealumpofsoap.3.Freshtowelswillbebroughttoyourightaway.上一页下一页返回Task4ProblemsandMaintenanceService○Complaintsaboutnoise1.It’stoonoisy.Ican’tgottosleep.2.Wedonothaveanyspareroomnow.3.Mywifewaswokenupseveraltimeslastnight.Dialogues4-1ProblemwithfacilitiesHousekeeper(H):Housekeeping.WhatcanIdoforyou?Guest(G):ThisisJimSmithinRoom609.Itiscoldintheroom,fortheair-conditionerisnotworkingnow.Ithinkthereissomethingwrongwithit.H:Iamsorryaboutthat.Wouldyoupleasewaitforamoment?Iwillgetarepairmantofixit.上一页下一页返回Task4ProblemsandMaintenanceServiceG:OK,pleasebequick.Idon’tfeelverywell.H:Don’tworry.I’llbeasquickaspossible.Bytheway,shallIbringyousomemedicine,Sir?G:No,thanks.I’mjustfeelingalittlebitcold.H:I’llgetarepairmantofixitnow.G:Thatwillbefine.4-2LackofsomethingnecessaryHousekeeper(H):Excuseme.MayIhelpyou?Guest(G):Yes,Ican’topenmydoor.Ithinkthereissomethingwrongwithmyroomcard.H:CanIhaveatry,Sir?上一页下一页返回Task4ProblemsandMaintenanceServiceG:Yes,please.(Thedoorisopen.)G:Isee.Andthereisnotoiletpaperintherestroom.Pleasegetmesome.H:Certainly,Sir.I’llsendupsomenow.G:Andthetowellooksdirty.H:I’msorry,Sir.I’llsendyouanewoneimmediately.G:Thankyousomuch.H:Don’tmentionit.4-3ComplaintsaboutnoiseHousekeeper(H):Housekeeping,mayIhelpyou?上一页下一页返回Task4ProblemsandMaintenanceServiceGuest(G):Yes,thisisJohnGreeninRoom515.Canyouchangetheroomforme?MywifeandIwerewokenupseveraltimeslastnight,becausetwoorthreechildrennextdooroftenranandjumped,shoutedandcried.Itwastoonoisy.H:Yes,Ilearned.Acoupleandtheirthreechildrenarelivingnextdoor.G:SoI’dliketochangeanotherroom.H:Letmecheck.Ah,yes,westillhaveasparesuiteontheeleventhfloor.Isthatallright?G:Yes,that’sperfect.Wecanhaveagoodsleeptonight.Thanks.H:Youarewelcome.Pleasejustcallmewheneveryouneedsomehelp.上一页下一页返回Task4ProblemsandMaintenanceServiceSupplement上一页返回Task5MiscellaneousServices(1)Youshouldlearntohelptheguestswiththeirextrarequeststobefamiliarwiththelocalenvironment,andbeabletogivedirectionstogueststohaveabetterk