教学材料酒店服务英语-Module V Hotel Business Center

Task1MeetingsServiceYoushouldlearntoreserveameetingroomtooffertheinformationaboutmeetingsservicestoconfirmareservationtohaveabetterknowledgeofwords,expressionsandsentencepatternsReservationProcedures下一页返回Task1MeetingsServiceTechnicalTermsmeeting/conferenceroom会议室conventionhall会议厅multi-functionalhall多功能厅mainmeetingroom大会议室receptionroom小会议室videotelephoneconference可视电话会议stagen.舞台stationeryn.文具screenn.屏幕LCDscreen液晶显示屏whiteboard白板signboard签到板facilityn.设备jackn.插座bannern.横幅，条幅multimediaadj.多媒体的sliden.幻灯片slideprojector幻灯机上一页下一页返回Task1MeetingsServiceoverheadprojector高射投影仪TVandVHSrecorder电视和录像系统portablelaserdiscplayer便携式激光影碟机VCDdiscplayerVCD播放机hookup将……连接起来switchn.开关；转换outletn.电源插座recordn.记录capacityn.容量；容积cocktailn.鸡尾酒holdv.容纳equipv.装备；具备wirelessadj.无线的rostrumn.演讲坛virusn.病毒formatv.使格式化formattedadj.已格式化的diskn.软盘laptopn.笔记本电脑上一页下一页返回Task1MeetingsServicemodemn.调制解调器webaddress网址copyandpaste复制与粘贴makenewconnection建立新链接cablemodem网卡LAN(LocalAreaNetwork)局域网broadband宽带scanv.扫描scannern.扫描仪audio-visualequipment视听设备vendorn.供货商microphone麦克风peakseason旺季cancellationn.取消opportunityn.机会clipmicrophone领夹式无线麦克风standingmicrophone立式麦克风laserpointer激光笔flipchart活动挂图sharingn.共享simultaneoustranslation同声传译makepresentation做演示上一页下一页返回Task1MeetingsServiceaminimumof…至少……nametag名牌（用于标识参会者身份及姓名）schedulev.预定；安排lecturen.演讲arrangev.安排rentaln.租费；租借recommendv.推荐accommodatev.提供住宿annualadj.每年的；年度的seminarn.研讨会demandn.v.要求；需要centraladj.中间的movableadj.可移动的anglen.角度buttonn.按钮上一页下一页返回Task1MeetingsServiceSentencePatterns1.Canyoubookafunctionroomforus?2.Pleasemakeanewreservationforthemeetingroom.3.Pleasere-arrangetheconferenceroom.4.WearegoingtohaveameetingnextMonday.I’dliketobooksomefacilities.5.Whatsizedoyouwant?/Whatsizeofconferenceroomdoyouhaveinmind?6.Howmanypeopleisthisfor/willtherebe?7.Whendoyouwantthemeetingroom?8.Couldyoutellmethenameofyourcompany?上一页下一页返回Task1MeetingsService9.Whatsortoffacilitiesdoyouneed?10.Whatkindofseatingdoyouwant?11.Whichseatingstylewouldyouprefer?12.Forclassroomstyle,itscapacitycanbe200persons.13.Forcocktailreceptionstyle,itcanonlyhold100persons.14.Doyouhavefixedchairs,orcanwemovethemaround?15.Isthereanareawherethedelegatescanregister?16.Doyouneedaprojectorandcomputer?17.Yoursignatureandtelephonenumberhere,please.18.Everythingwillbereadyinonehour.19.Willyoucomeandcheckit?上一页下一页返回Task1MeetingsService20.Thisisthemeetingroom．21.Thereisoneoverheadprojectorinthehall.22.Themeetingroomisontheeighthfloor.23.What’syourroomcharge?24.Doyouneedmetohelpyousetupyourlaptop?25.TheInternetjackisoverhere．26.Doyouneeda(multimedia)projector?27.Letmehookthatupforyou．28.Here’sthelightswitch,theoutletisontherightwall．29.Doyouhaveoneconventionroomfor20persons?30.Justaminute,I’llcheckthereservationrecord.上一页下一页返回Task1MeetingsService31.Itisequippedwithwirelessbroadband/cablemicrophones/LCDprojector/laptopconnection/rostrum/…32.Ifyouneedmoreaudiovisualequipment,youmayorderfromourevent’saudiovisualvendor.33.I’mafraidwehavenosuitableconventionroomsavailable.34.I’msorry,butweareallfullybookedforthosedaysasitisthepeakseason.35.Thisisthebusiestseason.I’mverysorry,butcouldyoucallusagainlaterthisweek?Wemayhavesomecancellations.36.Wehopewe’llhaveanotheropportunityofservingyou.上一页下一页返回Task1MeetingsServiceDialogues1-1Scene:Aguestisgoingtohaveameeting,soheiscallingtheFrontDesktoreserveameetingroom.Guest(G):I’dliketoscheduleabusinessconference.Doyouhavethiskindofconferenceroom?Clerk(C):Ofcourse,Sir.Wehaveaconferenceroomforfiftypeopleat3,000yuanadayoralargerroomforonehundredpeopleat4,500yuanaday.G:Ithinkthesmallerroomisenough.CanIbookitfortomorrowafternoonat3p.m.?C:Yes.Thatwouldbefine.上一页下一页返回Task1MeetingsService1-2Scene:AguestarrivesattheReceptionDesktobookameetingroomforalecture.Clerk(C):Goodmorning.WhatcanIdoforyou?Guest(G):Yes,I’dliketobookameetingroomforalecture.C:OK,Sir.Forhowmanypeople?G:About50.OnJune26th,from9:00to12:00inthemorning.C:Letmecheckwhethertheroomisavailable.OK,itcanbearrangedinfunctionroomNO.2.G:CanyouprepareaslideprojectorandaTV?C:Yes,wehavepreparedalready.G:That’sgreat.上一页下一页返回Task1MeetingsService1-3Scene:AguestisaskingfortheinformationaboutconferenceroomattheReceptionDesk.Guest(G):Howmuchistherentalforaconferenceroom?Clerk(C):Forhowmanypeople?G:About100.C:IrecommendyoutheroomNO.6whichcanaccommodate150people.G:OK,howmuchisit?C:Theroomrentalis5,000yuanperday.G:Doyouhaveavideoplayerandastandingmicrophone?上一页下一页返回Task1MeetingsServiceC:Yes,butyoushouldpayforit.G:Noproblem.Andwewouldlikeyoutoprovidecoffeeservice.C:OK,we’llbeexpectingyouandyourparty.1-4Scene:Aguest,Mr.Smithreservedaconferenceroominthehotellastweek.Hecomestothehoteltochecktheequipmentoftheconferenceroom.Clerk(C):Goodafternoon,Mr.Smith.Guest(G):Goodafternoon,Ijustwanttocheckuptheaudio-visualequipmentofthemeetingroomwewillusetomorrow.上一页下一页返回Task1MeetingsServiceC:Yousaidyouneedalargeconventionhallforanannualseminar,right?G:Yes.Actually,itisaveryimportantseminar.C:Ithinkwecanmeetyourdemand.G:Couldyoushowmetheslideprojectorintheconferenceroom?C:OK,I’dloveto.G:Thankyou.Isthereacentralstagewhichismovable?C:Yes.Thestagecanbeliftedorlowered.Itcanbeseenclearlyfromallangles.G:Couldyoutrythesefacilitiesnow?C:Mypleasure.Youcanjustpressthisbuttontoliftit.上一页下一页返回Task1MeetingsServiceG:It’sveryeasy.Isthescreenconnectedwithprojector?C:Yes.Andthereisasimultaneoustranslationsystem.G:Good.Anddoyouhaveacorelessheadsetreceiver?C:Ofcourse.Ithinkyouwillbesatisfied.G:Soundsgood.Thankyouverymuch.C:Youarewelcome.上一页返回Task2TicketingServiceYoushouldlearntoreserveplaneticketsforaguesttoreservetrainticketsforaguesttohaveabetterknowledgeofwords,expressionsandsentencepatternsTicket-bookingProcedures下一页返回Task2TicketingServiceTechnicalTermsbookv.预定flightticket机票economyn.经济；节约economyclass经济舱firstclass头等舱pickup提取；得到；捡起countern.柜台reconfirmv.再确认berthn.卧铺；停泊处sleepern.卧铺onewayticket单程票roundtripticket带返程的机票visan.签证departv.出发；离开departuren.出发；启程arrivev.到达taxn.税airlinen.航线；航空公司checkin办理登机或旅馆投宿手续crowdedadj.拥挤的上一页下一页返回Task2TicketingServicefaren.车费；路费fullfare全价票childfare儿童票platformticket站台票upperberth上铺lowerberth下铺hardseat硬座softseat软座directadj.直接的aislen.侧廊；席位间的通道aisleseat靠走道座位windowseat靠窗座位middleseat中间座位signv.签字informv.通知expresstrain快车regulartrain普通车reconfirmtheticket再次确认机票timetable时刻表refundaticket退票boardinglounge候机厅terminaln.终点站上一页下一页返回Task2TicketingServicebesupposedto有义务做……；应该SentencePatterns●Bookingplanetickets1.Isthereanon-stopflighttoLondon?2.Iwouldlikeanon-smokingseat.3.Whichday’sticketwouldyoulike?4.Whichseatwouldyoulike?5.Firstclassoreconomyclass?6.Aretheseatstogether?7.I’llpickuptheticketsattheairportcounter.上一页下一页返回Task2TicketingService8.I’dliketwoseatsontoday’sNorthwestFlight7toDetroit,please.9.I’dliketomakeareservation.10.Thesooner,thebetter.11.I’dliketochangemyreservation.12.I’dliketoreconfirmmyflightfromLondontoTokyo.13.Myreservationnumberis2991.14.ImadeareservationinTokyo.15.Imadeareservationyesterday.16.IwanttoreserveaseatfromLosAngelestoTokyo.17.ThereareseveralflightstoParisavailableonMay15th.上一页下一页返回Task2TicketingService19.Afternoonflightspreferably.20.Yes,Madam.Therearetwoflightsavailablethatday:oneat4p.m.,theotheroneat9p.m.21.I’llfixyourticket,Madam.Pleasewaitalittlemoment.22.WhattimedoIcheckinattheairport？23.I’llcalltheairlinetoseeifthereareticketsforyou.●Bookingtraintickets1.IwanttobuyaberthonthetraintoBeijing.2.I’dliketoreserveasleepertoShenzhen.3.Iwanttoreserveaseatonthistrain.4.Excuseme.CanIgetaseatfortomorrow’s8a.m.train?上一页下一页返回Task2TicketingService5.I’mafraidthereisnoseatavailable.I’msorry,Sir.6.I’dliketobooktwoticketsfromBeijingtoShanghai.7.Onewayorroundtrip?8.IwanttobuytwoticketstoNottingham,please.9.ThreeticketsfromOxfordtoLondon,please.10.Howlongwillittake?11.Whattimedoesitdepart?12.Whendoesitarrive?13.Howmuchisit?14.WillyoubookatickettoParisforme？15.Yes,Madam.WhendoyouintendtoleaveBeijing？上一页下一页返回Task2TicketingService16.Youmustbethereby3p.m.Dialogues2-1Scene:Aguest,Mr.Hanks,isbookingaplaneticketattheBusinessCenter.Clerk(C):Goodmorning,Sir.WhatcanIdoforyou?Guest(G):DoyouhaveanyticketsflyingtoNewYorkonSaturday?C:JustaminuteandI’llcheckwhetherthereareanyflight.G:Bytheway,Iwantamorningflight.C:AirChinahasaflightleavingat10:15a.m.上一页下一页返回Task2TicketingServiceG:Iguessthat’sOK.Iwantaneconomyticket.C:OK,thatwillbe13,500Yuan.Pleasefillintheform.G:OK.WhenamIsupposedtocheckin?C:Youhavetobetherehalfanhourbeforedeparturetime.Theairportwillbecrowded.2-2Scene:Aguest,Mr.Brown,bookedaplaneticketyesterday,buthewantstochangeit,sohecomestotheBusinessCenter.Guest(G):Hello,Iwanttochangemyflightschedule.Clerk(C):Sure.Couldyoupleasetellmeyournameandtheflightyou’vereserved?G:MynameisJohnBrown.TheflightI’vebookedisUA6655.上一页下一页返回Task2TicketingServiceC:Oh,yes...Whichflightwouldyouliketochangeto?G:ArethereanyflightsavailableonMarch8?C:Yes,ChinaAirflightCA896,takingofffromBeijingat8p.m.andarrivinginLosAngelesat4p.m.G:Isitadirectflight?C:Yes,itis.G:OK,I’lltakethatflight.C:OK,doyouliketopayitbycreditcardorincash?G:Bycreditcard.C:OK,yourflightUA6655hasbeenchangedtoflightCA896.Pleasesignyournamehere.上一页下一页返回Task2TicketingService2-3Scene:Aguestisbookingaplaneticketonthephone.Clerk(C):Hello,BusinessCenter!MayIhelpyou?Guest(G):Hello,I’dliketobookaone-wayticketforFebruary14toHainan.C:OK,letmeseewhat’savailable...ChinaAirhastwoflightsthatday.AflightleavesBeijingat10a.m.,theotheroneleavesat3:20p.m.Whichonewouldyoulike?G:I’lltaketheflightat10a.m.C:Whichdoyouwant,firstclassoreconomyclass?G:Iwouldlikeaneconomyticket.C:Wouldyoulikeawindowseatoranaisleseat?上一页下一页返回Task2TicketingServiceG:Awindowseatwouldbebetter.C:OK,thatwillbe1,800Yuan.Yourname,please?G:PeterHanks.C:MayIhaveyourpassport?G:Hereyouare.WhencanIgettheticket?C:Wewillsendittoyourroomtomorrow.G:Ireallyappreciateit.2-4Scene:AguestisgoingtoattendameetinginTianjin,sohecomestotheBusinessCentertobookatrainticket.上一页下一页返回Task2TicketingServiceGuest(G):What’sthenexttrainfromBeijingtoTianjin?Clerk(C):K215at13:10.G:Whattimedoesitarrivethere?C:Itarrivesthereabout15:10.G:What’sthefare?C:Doyoulikehardseatorsoftseat?G:HardseatisOK.C:Hardseatis21.5Yuan.G:Fine.Bookitforme.CanIusethecreditcard?C:Ofcourse,Sir.Wouldyoupleasewritedownyournameandyourroomnumber?AssoonasIgettheticket,Iwillcallyoutoinformyou.上一页下一页返回Task2TicketingServiceG:Thankyouverymuch.2-5Scene:AguestwantstogotoGuangzhoubytrain,sohecomestotheBusinessCentertoreserveaticket.Guest(G):IwanttogettoGuangzhoubytrain.Couldyoureserveaticketforme?Clerk(C):It’smypleasure,Sir.Doyoulikeanupperberthoralowerberth？G:IthinklowerberthisOK.C:Allright.Whenareyougoingtodepart?G:Tomorrow.DoIneedtochangeanywhere?C:No,youdon’thaveto.It’sadirecttrain.上一页下一页返回Task2TicketingServiceG:That’sgood.Pleasebookoneforme.C:OK.Pleasesignthisform.IfIgettheticket,Iwillinformyouatoncebyphone.G:Thankyouindeed.C:Notatall.We’realwaysatyourservice.上一页返回Task3Fax,TypingandPhotocopyingServicesYoushouldlearntoofferfaxservicetooffertypingservicetoofferphotocopyingservicetohaveabetterknowledgeofwords,expressionsandsentencepatternsProcedures下一页返回Task3Fax,TypingandPhotocopyingServicesTechnicalTermsfaxn.传真faxmachine传真机faxnumber传真号printv.打印copyv.n.复印makeacopy复印minimumadj.最少的；最低程度的chargen.费用；责任bebasedon根据；以……为基准checkn.检查；核对raten.价格；费用；速度includev.包括excludev.排除；阻止countrycode国家代码areacode地区代码jamv.塞满；挤；卡住darkadj.深色的；黑暗的lightadj.浅色的；明亮的originaladj.原始的；最初的filen.文件上一页下一页返回Task3Fax,TypingandPhotocopyingServicesstaplev.用订书机装订enlargev.放大；扩大reducev.缩小；减少inkn.墨水guaranteev.n.保证；担保fontn.字体sizen.大小；规模；尺寸indentv.缩进paragraphn.段落diskn.磁盘signaturen.签字；签署single-side单面double-side双面contactv.联系warmup预热inkjetprinter喷墨打印机documentn.文件proofreadv.校对altogetheradv.总共；完全receiptn.收据typev.打字billn.账单上一页下一页返回Task3Fax,TypingandPhotocopyingServiceslogon登录logoff退出登录systemtool系统工具searchengine搜索引擎CreditCardCenter信用卡中心SentencePatterns●Sendingafax1.MayIhaveyourfaxnumber?2.Minimumchargeisbasedonthe3minutes,plus12Yuanperpageforservicecharge.3.I’msorry,thefaxnumberiswrong.Wouldyoucheckit?4.I’msorry,wecouldn’ttalkontheline.Wouldyoucallfirst?5.FaxesaretobesentinBusinessCenter.TheycanbereceivedinConcierge.上一页下一页返回Task3Fax,TypingandPhotocopyingServices6.I’dliketosendafax.7.Towhere?8.Whatistherate/cost?9.To...is10Yuanperminute,including/excludingservicecharge.10.Theminimumchargeis15Yuan.11.Pleasewritedownthecountrycode,theareacodeandtheirnumber.12.Thepaperistoothick/thin.Itmayjamthemachine.13.ShallImakeacopyofthis,andthensendthecopy?上一页下一页返回Task3Fax,TypingandPhotocopyingServices14.MrSmith,thisisJackfromBusinessCenter.Wehavereceivedafaxforyou.Shouldwesendittoyourroomoryoucollectitbyyourself?●Photocopying1.I’dliketocopythis.2.Howmanycopieswouldyoulike?3.Howmanycopiesdoyouneed?4.Howmanypieceswouldyouwant?5.I’llleavetheoriginalhere.Pleasecallmewhenthecopyisready.6.Hereyouare,andtheseareyouroriginals.7.Hereisyouroriginalfile/paper.上一页下一页返回Task3Fax,TypingandPhotocopyingServices8.Wouldyoulikemetostapletheseforyou?9.ShallIstaplethemontheleftsideoratthetop?10.ShallIenlarge/reducethistofitA4paper?11.ShallIcopytheseonbothsidesofthepaper?12.Wedon’thavepaperthatlargeenough.Shallwecopyittotwopieces,andthentapethemtogether?13.Thepaperisjammed.14.Itisoutofink.15.Youroriginalisnotveryclear.Ican’tguaranteethecopywillbegood.上一页下一页返回Task3Fax,TypingandPhotocopyingServices●Typingandprinting1.I’dliketotype/printit.2.Whatfontandsizewouldyoulike?3.ShallImakethespacelarger?4.Wouldyouliketomakeitalittledarker/lighter?5.Couldyoucheckit?6.Pleaseindentthefirstlineofeachparagraph.7.ShallIsaveittoyourdisk?8.MayIhaveyoursignaturehere,Sir/Madam?/Pleasesignhere,Sir/Madam.9.Excuseme,doyouwanttocopydouble-sideorsingle-side?10.MayIhaveyourroomnumber,please?上一页下一页返回Task3Fax,TypingandPhotocopyingServices11.Wouldyouliketopaybycreditcardorincash?12.Pleasewaitforthepick-upinthehotellobbyfor10minutes.13.Pleaseleaveusyourcontactnumber.14.15Yuanperpageforprint.15.It’swarmingup,justamoment,please.16.WehaveHP4plusandHP4000.17.Wehaveonlyinkjetprinterforcolorprinting.18.Itwilltakeaboutonehourtofinishthistyping.Doyouwanttowaithereorcomebacklater?19.Excuseme,Sir.Ihavefinishedtypingyourdocuments.Wouldyoupleasecomedowntoproofreadit?上一页下一页返回Task3Fax,TypingandPhotocopyingServices20.Yes,I’llstoreitinthecomputer.Wearegladtobeofservice.Dialogues3-1Scene:AguestwantstosendafaxtoAmerica,sohecomestotheBusinessCenter.Clerk(C):Goodafternoon,Sir.WhatcanIdoforyou?Guest(G):Goodmorning.Ineedtosendafax.C:Whereto,Sir?G:ToAmerica.C:Canyougivemeyourfaxnumber,please,Sir?G:Certainly.It’s917-868-1888上一页下一页返回Task3Fax,TypingandPhotocopyingServicesC:Thankyou.Couldyoupleasewaitforamoment?G:OK.Thankyouverymuch.(afterawhile)C:Finished,Sir.Hereyouare.G:Howmuch?C:It’s80Yuanaltogether.Wouldyouliketopaybycreditcardorincash?G:I’llpaybycreditcard.CanIhaveareceipt?C:Certainly,Sir.Hereyouare.G:Thankyouverymuch.Bye.C:Good-bye.上一页下一页返回Task3Fax,TypingandPhotocopyingServices3-2Scene:AguestwantstosendafaxtoGuilintoconfirmthebusinesscontract,sohecomestotheBusinessCenter.Clerk(C):Goodmorning.MayIhelpyou?Guest(G):IwanttosendafaxtoGuilin.C:Pleasewritedowntheareacodeandthenumber.G:OK.Hereyouare!C:Thelineisbusynow.Maybeyoucouldwaitforamomentoryoucanleaveithere.Iwillsendittoyourroomafterashorttime.上一页下一页返回Task3Fax,TypingandPhotocopyingServicesG:OK.Thankyou.Iprefertostayhere.Bytheway,howmuchdoesitcost?C:8Yuanperpage.Youcanpayitincashorjustchargeittoyourroom.G:Pleasechargeittomyroom.C:OK.Oh,thelinehasbecomeclear.Ithasbeenfinished.Hereyouare.Andpleasesignthisfaxrecord,Sir.G:OK.Thankyou!3-3Scene:AguestcomestotheBusinessCentertocopysomedocuments.上一页下一页返回Task3Fax,TypingandPhotocopyingServicesClerk(C):MayIhelpyou,Sir?Guest(G):Yes,Iwanttocopythesedocuments,please?C:Mypleasure,Sir.Howmanycopiesdoyouneed?G:Twoeach.C:Doyouwanttocopydouble-sideorsingle-side?G:Justsingle-side.C:Allright.Waitamoment,please,Sir.…Hereyouare,andtheseareyouroriginals.G:Thankyou.Howmuchisit?C:TwoYuanforeach,Sir.G:OK.Hereisthemoney.上一页下一页返回Task3Fax,TypingandPhotocopyingServicesC:Thankyou,Sir.Andhereisthereceipt.Good-bye.G:Good-bye.3-4Scene:Aguestwantstotypeacontract,sohecomestotheBusinessCenter.Clerk(C):Goodmorning,Sir.CanIhelpyou?Guest(G):Goodmorning.Doyouprovidetypingservice？C:Sure,Sir.G:Iwouldliketotypethiscontract.C:Yes,ofcourse.Whatfontandsizewouldyoulike?G:Pleaseusetypestyle,12pointfont.上一页下一页返回Task3Fax,TypingandPhotocopyingServicesC:OK.ShallIusedoublespace？G:Yes,andpleaseindentthefirstlineofeachparagraph.C:Isee.G:AndI’dliketocopythesetwopiecesofpaper.C:OK.Howmanycopiesdoyouneed?G:Fiveeach.C:Allright.Justamoment,please.(afterawhile).Hereyouare,Sir.G:Thankyou.Howmuchdoesitcost?C:Totally76Yuan.Howwouldliketopayforit,Sir?上一页下一页返回Task3Fax,TypingandPhotocopyingServicesG:I’dliketopayinmyroombillnow.C:Certainly.Couldyousignhere,Sir?G:OK.Thankyouverymuch.Goodbye.C:It’smypleasure.Bye.上一页返回Task4MailServiceYoushouldlearntooffermailservicetoconfirmamailservicetohaveabetterknowledgeofwords,expressionsandsentencepatternsMailingProcedures下一页返回Task4MailServiceTechnicalTermsbotherv.打扰lookup查找regulationn.规章；规则；管理permitv.允许foreigncurrency外币airmailn.航空邮件surfacemail普通平信邮件urgentadj.紧急的registeredmail挂号信insurev.保险；确保weighv.称重overweightadj.超重的repackv.重新包装articlen.物品packetn.包裹parceln.包裹customsdeclaration申报关税dispatchnote包裹附单pressv.按；压markv.做标记；打分上一页下一页返回Task4MailServicerelativeitem相关条款；有关事项additionaladj.额外的；附加的contentn.内容tracev.追踪；描绘inquiryn.调查；询问；打听valuen.价值samplen.样品merchandisen.商品；货物enclosev.附上scarfn.围巾foldv.折叠invoicen.发货单；发票bearv.含有；忍受；证实standardn.标准labeln.标签detailn.细节；琐事letter-postitem函件bulkmail大宗邮件theinsuredletter保价信函registeredletter挂号信byordinarymail平邮byairmail航空件上一页下一页返回Task4MailServicereturnreceipt邮件回执thespeedpost邮政快件allkindsofcorrespondence各类函件EMS(ExpressMailService)特快专递printmatter/papers印刷品thesmallpacket小包package/parcel包裹postcode邮政编码ordinarystamp普通邮票picturecard美术明信片themoneyorder邮政汇票thepillar-box/postbox［英］邮筒，信筒themailbox［美］邮筒，信筒aretailshop零售店、亭或柜台apackingcounter包装柜台theofficeofdestination寄达局thequickestroute最快邮路theinsuredvalue保价金额上一页下一页返回Task4MailServicetheinsurancecharge保价费thehighestlimit最高限额thesealingwax封蜡；火漆draftpaper牛皮纸adhesivetape胶带blockletter大写印刷体onthetopoftheright-hand右上角receiptn.发票；收据SentencePatterns1.Nobotheratall,mypleasure.2.Nevermind,Iamgladtobeserviced.3.Sorrytohavekeptyouwaitingsolong.4.Pleaseshowmeyourpapers/passport/IDcard.5.I’lllookitupforyou.上一页下一页返回Task4MailService6.Accordingtotheregulation,thesearenotpermittedtosendabroad.7.Wouldyoupleasespeakslowly?8.Wouldyoupleasespeakalittlelouder?9.Pleasegotothecounteroverthere.10.Ibegyourpardon?11.Pleasedroptheletterintotheletter-box.12.WhatareyourbusinesshoursonSunday?13.Businesshoursarefrom8a.m.to6p.m.14.Wholedayservice.15.Sorry,smokingisnotallowedhere.上一页下一页返回Task4MailService16.I’msorryforwhatIsaidjustnow.17.Doyouhaveanychange?18.I’mafraidyoucan’tuseforeigncurrencyhere.19.IwanttosendletterstoFrance.20.IhavesomeAmericanstampswithme.CanIusethemhere?21.I’msorry,foreignstampscan’tbeusedinChina.22.CanyoutellmehowlongitwilltaketogettoAmerica?23.You’dbettermailitbyEMS.Itwilltakeonly3-4daystoreachItaly.24.Thisletterisnoturgent,butimportant.Howcanitbesafer?上一页下一页返回Task4MailService25.Youcansenditbyregisteredmail.26.Doyouwantitinsured?27.CanIcatchthelastmailtoday?28.Wouldyoulikeitregistered?29.Itweighs…grams.Sothatwillbe…Yuan.30.Ittakesabout…daystoreach(getto)…31.Excuseme,IneedtosendsomebooksanddocumentstoCanada.32.Youmaysendthemasprintedmatters.33.Itisoverweight.Pleaserepackitintotwopieces.34.IwanttomailsomearticlestoCanada.Canyoutellmehowtodoit?上一页下一页返回Task4MailService35.Howaboutsendingthembyasmallpacket?36.I’dliketosendaparcelhere.37.Pleasefillinthecustomsdeclarationanddispatchnote.Andpleasepresshardtomakeeverypageclear.38.Pleasemarkwithacrossontherelativeitemof“surface,”“SAL”or“Air.”39.Howmuchdoesitcost?40.207Yuanforthefirst500gand96Yuanforeveryadditional500g.41.PleasefillintheHandingAirwayBillandputthecontentsintothispacket.42.Herearethereceiptandthesender’scopyofthebill.上一页下一页返回Task4MailService43.Pleasesignhereandwritedownthepaper’snumber.44.Excuseme,wouldyoupleasetracearegisteredairmailforme?45.Pleaseshowmeyourreceiptandfillinaninquiryform.46.Accordingtotheregulation,thevaluelimitofarticlessentabroadis1,000Yuan.47.Urgentbusinesspapers,materials,samplesandmerchandisecanbesetbyEMS.48.Accordingtotheregulation,nolettercanbeenclosedinasmallpacket.49.CanIputthesilkscarfinmyletter?50.FoldedNewYearcardshouldbesentasaletter.上一页下一页返回Task4MailService51.Pleasemarkyourchoiceherewithacross.52.Theinvoicescanbeenclosedinthesmallpacketorparcel.53.Thereceiver’snameandaddressofinternationalmailshouldbewritteninEnglishorFrench.54.Aregisteredlettermustbearthecompleteaddressofthesender.55.What’stheweightlimitforaninternationalsmallpacket?56.Generallyspeaking,themaxweightofasmallpacketis2kg.57.ThemaxweightofanEMSis20kg.58.Anyparceloverthedimensionlimitshouldberepackedintosmallerones.上一页下一页返回Task4MailService59.Domesticstandardenvelopescan’tbeusedininternationalletterservice.60.Ifyousendapostcard,pleasedon’tuseanypacking.61.Ifyoumailmanybooks,you’dbetterputthemintoapostalbox.62.Pleasewritedownthedateandtimeofpostingonthepresentlable.63.Bytherule,stampsshoul