YC/T 646-2026烟草商业企业管理诊断指南

ICS65.160

CCSX89

中华人民共和国烟草行业标准

YC/T646—2026

烟草商业企业管理诊断指南

Diagnosticguidefortobaccobusinessenterprisemanagement

2026⁃01⁃13发布2026⁃04⁃01实施

国家烟草专卖局发布

中国标准出版社出版

YC/T646—2026

目次

前言··························································································································Ⅲ

1范围·······················································································································1

2规范性引用文件········································································································1

3术语和定义··············································································································1

4总则·······················································································································1

4.1管理诊断原则·····································································································1

4.2管理诊断类型·····································································································2

5管理诊断的策划········································································································3

5.1识别·················································································································3

5.2确认·················································································································3

5.3准备·················································································································3

6管理诊断的实施········································································································4

6.1现场诊断···········································································································4

6.2分析与评价········································································································5

6.3诊断沟通···········································································································6

6.4反馈与报告········································································································6

7管理改进·················································································································6

7.1改进实施···········································································································6

7.2效果验证···········································································································7

7.3成果固化···········································································································7

8诊断后评价··············································································································7

8.1诊断后评价········································································································7

8.2诊断案例···········································································································8

9风险管理·················································································································8

9.1风险识别···········································································································8

9.2风险防控···········································································································8

附录A（资料性）管理诊断关注重点示例·········································································10

附录B（资料性）管理诊断需求表··················································································12

附录C（资料性）管理诊断工具与方法············································································13

附录D（资料性）基于卓越绩效管理理念的诊断评价方法····················································15

D.1过程评价·········································································································15

D.2结果评价·········································································································17

附录E（资料性）基于质量管理体系的诊断评价标准及评价表··············································18

参考文献····················································································································20

Ⅰ

YC/T646—2026

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由国家烟草专卖局提出。

本文件由全国烟草标准化技术委员会企业分技术委员会（SAC/TC144/SC4）归口。

本文件起草单位：中国烟草总公司湖北省公司、国家烟草专卖局经济运行司、中国烟草总公司湖南

省公司、中国烟草总公司安徽省公司、中国烟草总公司山东省公司、中国烟草总公司江苏省公司、中国

烟草总公司云南省公司、中国烟草总公司福建省公司、中国烟草总公司河南省公司、中国烟草总公司宁

夏回族自治区公司、中国烟草总公司贵州省公司、中国烟草总公司浙江省公司。

本文件主要起草人：陈冬平、刘曼、黄薇、李胜男、陈铭、印德春、徐明、史广礼、付元元、周潞、杨万青、

张亚平、刘太明、颜时锋、赵真、吴立豪、范明博、王飞、武灿、方士浩、曲光学、段腾越、陈晓洪、姚争毅、

张雁彬、侯锐、杨磊、徐宇航、孙佳琦。

Ⅲ

YC/T646—2026

烟草商业企业管理诊断指南

1范围

本文件提供了烟草商业企业管理诊断活动的原则、类型、策划、实施、管理改进、诊断后评价和风险

管理等方面的指导和建议。

本文件适用于烟草商业企业及其下属单位（含复烤公司等）的管理诊断活动。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文

件，仅该日期适宜的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于

本文件。

GB/T19001