供应商评价的指标体系

年6月23日供应商评价的指标体系资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。供应商评价的指标体系EvaluationelementsTargetrequirements=100%1.Company1.1CompanyprofileEconomicaspectsThecompanyissoundProductrange/processrangeTherangeofproductsandprocessescoversthelargestpossibleproportionofthecustomer’stotalrequirementssothatasmanyproductsaspossiblecanbeobtainedfromasmallnumberofsupplierLocationThesupplier’slocationprovideoptimumtransportlogistics,communicationsandsafetyMarketpositionThesupplieriswellestablishedinthemarket(marketshare)andhasagoodreputationInnovationrate/innovationpotentialThesupplierhasthenecessarypotential(resource)tofulfilltherequirementsintermsofinnovations1.2ManagementStabilityThemanagementshowspermanenceor,intheeventofchanges,thenecessaryopportunitysothatthecustomercandependonthesupplierslong-termpredictabilityCompetenceThroughitsconduct,themanagementshowsthatitiscompetenttofulfillthecustomer’srequirementsCustomerorientationThroughcontinuouscontactwiththecustomer,themanagementdemonstratesitscustomer-orientedthinking.Themeasuresagreedduringvisitstoandinmeetingswiththecustomerareimplementedquicklyandeffectively1.3QMsystemCertificationThesupplierhasaQMsystemcertifiedinaccordancewithISO9000ofacomparablestandardAuditresultsTheresultsofinternalqualityauditsandtheresultsofothercustomersrevealnoseriousdiscrepancies1.4Cooperationandservice(overallassessment)PartnershipThesupplierhasaQualityPolicyaimedatpartnershipwithhiscustomersPartnershipispractisedinallrespectsattheinterfacesbetweencustomerandsupplierFlexibilityThesupplier’sorganizationisgearedtoflexibilityintermsofcooperationwiththecustomersothatthecustomer’swishesarerespondedto,examinedinanappropriatemannerandimplementedaccordingly.Thisisalsodemonstratedinthecourseofday-to-daycooperationwiththecustomerReliabilityThesuppliershowsthroughhisconductthatheisareliablepartnerQualityassuranceagreementThesupplierispreparedinprincipletomakequalityassuranceagreementswiththecustomerAccessibilityAttheinterfaces,thesupplieroffersthenecessarytechnical,organizationalandhumanresourcesinordertopermitoptimumcommunication2Technologies2.1ProductstrategyOrientationtowardsstandardsAsfarasitispossibleandnecessary,thesupplierisorientedtowardsexistingstandardsOrientationtowardscustomer’sneedsTheproductstrategyisgearedtotheneedsofthecustomerwiththefacilityforrepondingswiftlytochangingneedsSystems/modulesThesupplierispreparedandhasthecaopabilitiesrequiredalsotosupplymodules/systemsinadditiontoproducts2.2ProductionDeploymentoftechnologyThetechnologydeployedcorrespondstothestateoftheartTechnologicalcompetenceThesupplierisfullycompetentintheuseofthetechnologiesdeployed2.3DevelopmentDevelopmenttimeThedevelopmenttime(timetomarket)istheshortestbycomparisonwiththesupplier’scompetitorsSamples/prototypesSamples/prototypesarealwayssuppliedbytheagreeddate.Thefirstsamples/prototypescomplywiththespecifiedrequirementsQualification(procedures)Thesupplierisabletocarryoutallnecessarytestssothatthereisnoneedforacompletequalificationtestingwithinthecustomer’scompanyMarketmaturityTheprincipalfeaturesofthefirstsamples/prototypes(processcapabilityetc.)alreadyshowthattheseries-manufacturedproductswillfullycomplywiththecustomer’srequirements2.4CooperationTechnicalsupportThesuppliercanprovidesupportforthecustomer’sdevelopmentstaffinallaspectsofdevelopmentandtherebyplayakeyroleasavaluablepartnerofthecustomerInformationpolicyTheflowofinformationfromthesupplieriscomprehensiveandallowsthecustomer’sdevelopmentstafftotakeintoaccountallaspectsofthenewproductasseenfromthesupplier’sviewpointInterfacesThesupplierofferssufficientdirectcontactstoensurethattheinformationflowisnotdistortedand/orobstructedbyunnecessarydetoursDocumentationThejdocumentationonsamples/prototypesiscomprehensiveanddoesnotfiverisetosubsequentqueries3Processed3.1ProcessdocumentationProceduresAllkeyprocessed(opearionalandproductionprocessed)aredocumentedinasuitableform(procedure)TestpointsAllprocessesfeaturesuitabletestpointssothatitcanbeverifiedthatthesupplierhasacompletecommandoftheprocesses3.2ProcesscontrolProcessconformanceTheprocessconformanceofthekeyprocessesisprovenandsatisfiestherequirementsProcesschanges(frequency)Thefrequencyofthechangesisinaccordancewiththeneedtoincreasequality,toreducecostsandtoassuresuppliestothecustomer3.3EnvironmentalcompatibilityConsumptionofresourcesThesuppliermonitors,documentsandprovidesinformationontheconsumptionofresources.Bycomparisonwiththesupplier’scompetitors,theconsumptionofresourcesinoptimalUseofhazardoussubstancesTheuseofhazardoussubstancesinthemanufacturingprocessindocumentedandeffortsaremadetokeeptheuseofhazardoussubstancestoanabsoluteminimumEnvironmentalpollutionEnvironmentalpollutionarisingfromthemanufactureapplicationandwastedisposaloftheproductsisdocumentedandcontinuouslyreducedRiskpotentialTheriskpotentialarisingfromtheproductisalreadytakenintoacccountatthedevelopmentstageandtherisksareminimized.Wherenecessary,suitablelabelingisusedtodrawtheattentionoftheconsumertotheremainingrisk3.4CooperationNotificationofchangeImportantproductandprocesschangesareonlyimplementedafterpriorconsultationwithcustomerandarenotifiecinfoodtimepriortotheirplannedintroductionsothatthecustomercanexaminetheeffectsonhiscurrentproductionand,wherenecessary,obtaintherequiredapprovalfromhiscustomersReportsonprocessconformanceThesupplierreportsatregular,agreedintervalsontheprocessconformanceofthecriticalproductsandprocessparameters4Products4.1DeliveryqualityFailurerateThefailurerateinppmislowerthattheagreedqualitytargetforallproductssuppliedRejectrate(technical)Therejectratein%ofdeliveriesisbelowthagreedtargetvalueProductionfailurerate(customer)Thenumberofproductionfailuresinppm(failureswhichoccurinsubsequentprocessingsteps)isbelowtheagreedtargetvaluePackaging,labellingThecomplaintsregardingdeficienciesinpackagingandlabelinginppmbasedontheprocessstepsinbelowtheagreedtargetvalueThepackagingispractical,providesadequateprotectionfortheproductsandislimitedtowhatisnecessary.Thelabelingcontainsallessentialinformation,isclearlylegibleandisprovidedwithabarcode4.2ReliabilityFailurerateinthefieldThefailurerateinthefield(failuresinthecourseofoperationbytheenduser)isbelowtheagreedtargetvalueinppmResultsofreliabilitytestsThenumberoffailuresinreliabilitytestscarriedoutbythesupplierandthecustomerislessthantheagreedvalues4.3ProcessingofcomplaintsFailureanalysisreportsIntermsofbothfromandcontent,thereportsmeettherequirements.TheycontaindetailsofcorrectiveactionrequiredtopreventtherecurrenceofthefailureProcessingtimeTheprocessingtimeforthefailureanalysisreportcoveringTheinitialacknowledgementandTheconcludingassessmentwithProposedcorrectiveactionSatisfiestherequrementsEffectivenessofcorrectiveactionsThecorrectiveactionproposedinfailureanalysisreportsissuccessful.Recurrentfailuresdonotoccur4.4CooperationInterfacesTheinterfacesandproceduresfortheexchangeofinformationonproductsareclearlydefinedInformationTheinformationprovidedontheproductsisadequateandsatisfactoryEarlywarningsystem(technical)Thesupplieroperatesanearlywarningsystemwhichgivesthecustomerearlynotificationattheoccurrenceofproblemsinthesupplier’sproductionMutualimprovementprogrammesOnhisownintiative,thesuppliertakesstepstoimprovetheproductsthesuppliesNotificationofchangesChangesarenotifiedpromptlyandindetailsothatnoqueriesarenecessary5Deliveries5.1DeliverieslogisticsAbilitytodeliverThesupplier’sabilitytodeliverisassuredevenintheeventofchangesintherequirementsduetoincreaseddemandForthispurpose,regulardisclosureofprojectedquantitativerequirementstakeplacebetweenthesupplierandthecustomer.ThesupplierisproactiveinseekingthisdialogueReliabilityofdeliveriesThereliabilityofdeliveries,expressedin%ofdeliverieswhichcomplywiththeagreeddeliverydate,isabovethetargetvalueRejectrate(logistics)Therejectrateofthedeliveriesin%duetologisticalerrors(incorrectdeliveries,incorrectdeliverydateetc.)isbelowthetargetvalueContingencystocksThesuppliermaintainscontingencystockstoassuredeliveriesintheeventofshort-termproductionbreakdownsJIT/STSconceptsThesupplierentirelyofferscontractsforJustInTime/ShipToStockdeliveriesEarlywarningsystem(logistical)Thelogisticsofthesupplierincorporateanearlywarningsystemtoinformthecustomerpromptlyofdeliverydelays5.2TransportsystemTransport,packagingThemethodoftransportandformofpackagingareselectedsoastoreliablypreventdamagetotheproductsintransitLabelingThelabelingconformstothecustomer’srequirementsSpeciallabelingrequirementsaretakenintoaccountRe-use/wastedisposalTheformofpackaging(material,constructionetc.)permitsre-useofsuitablematerials,appropriatelymarked,whichenableaseparationDocumentsaccompanyinggoodsThedocumentswhichaccomanythegoodscontainallnecessaryinformation,clearlypresented5.3CostmanagementSalesconditions/termsofpaymentThesupplieracceptsthecustomer’spurchasingconditionsandtermsofpaymentor,alternatively,observesnormalmarketpracticePricingpractice,disciplineThesupplie