铁路客运服务英语课件 Project 11

铁路客运服务英语FacilitiesonHigh-SpeedTrains列车设备设施Project11ProjectElevenFacilitiesonHigh-SpeedTrains•identifyandnamecommonfacilitiesandequipmentonhigh-speedtrainsinEnglish.•explainthefunctionanduseofvariousonboardfacilitiestopassengers.•assistpassengersinusingthefacilitiescorrectly.Passengersoftenhavequestionsaboutthefacilitiesavailableonthetrain.Youneedtobeabletoexplainthefeaturesofdifferentseatclasses,locateanddescribeamenitiesliketoilets,hotwaterdispensers,powersockets,Wi-Fiavailability,readinglightsandsoon.LearningObjectivesLearningContext◎Whatfacilitiesareavailableineachcarriage?Lookatthesymbolsofsomefacilities.Haveyoueverseenthemonhighspeedtrains?TrytothinkWarming-up01TrytodiscussWarming-up01◎Whatarethemostimportantfacilitiesyouneedwhenboardingthetrain?Discusswithyourpartnerwhytheyaresoimportant.02SkillsDevelopment02SkillsDevelopmentSkillsDevelopmentSentencePatternsClassesofSeatonHigh-SpeedTrains◎BusinessClassSeatsBusinessClassoffersprivatesuites.Somehaveslidingdoorsforgreaterprivacy.商务座为您提供包间式私人空间。部分座位带拉门，私密性佳。Usethetouchcontrolpanelinthearmresttoselectyourpreferredmode:upright,recline,orflatbed.您的座椅配备扶手触控屏，可一键切换至坐姿、半躺或平躺模式。Thescreenaheadprovidesentertainment,traininformation,andwirelessscreenmirroring.前方宽屏提供节目播放、列车信息查询与无线手机投屏功能。220Vpowersocket,USBport,andwirelesschargingpadareavailablenexttoyourseat.座位旁配备220V电源、USB接口及无线充电。1234SkillsDevelopmentSentencePatternsClassesofSeatonHigh-SpeedTrains◎BusinessClassSeatsAreadinglampisonyourright.Forassistance,pressthecallbuttoninsidethearmrest.座椅右后方有阅读灯。如需服务，请按扶手内侧呼叫铃。Aluggagestrapisbyyourseatforsmallbags.Largeluggagecanbestoredatthecarriageend.座位旁配有行李安全带，可固定小件物品。大件行李请放置于车厢后部。Weprovideyouwithatowel,disposableslippers,aneyemask,earplugs,ablanket,andsnacks.Mealswillbeservedbyourattendantduringdininghours.我们为您提供了毛巾、一次性拖鞋、眼罩、耳塞、毯子和零食。如需用餐，乘务员会为您提供。567SkillsDevelopmentSentencePatternsClassesofSeatonHigh-SpeedTrains◎FirstClassSeatsSeatsAandFarebywindows;seatsCandDarebytheaisle.座椅A和F靠窗，座椅C和D靠过道。Thereisasmallfoldabletableinsidethearmrest.Moreover,thereareheadsetjacksandvolumebuttonsonthearm.在扶手里有一个小的折叠桌板。在扶手处还有耳机插孔和音量调节键。Footrestisavailable.有脚踏板可供使用。8910SkillsDevelopmentSentencePatternsClassesofSeatonHigh-SpeedTrains◎SecondClassSeatsTheseatbackcanbeadjustedtoacomfortableangle.座椅可以调整到一个舒服的角度。Powerforalaptopormobilephoneisavailableatthebottomoftheseatsbyaisle.给手提电脑和手机充电的插座位于靠过道座椅的下方。Pleaseinformtherearpassengerbeforeyoumakeadjustmentofyourseat.请您调整座椅角度时，提示后排旅客。Therearemagazines,acleanbagandaserviceguideintheseatbag.Pleasehelpyourselfwhenyouareinneedofthem.座椅网袋内备有杂志、清洁袋和服务指南，请自助使用。11121314SkillsDevelopmentSentencePatternsDrinkableHotWaterThereareboilersattheendofeverycarriage.Pleasebecarefulasveryhotwaterisdispensed.热水设备在车厢两端，取水请注意安全。Theone-offpapercups/disposablecupsbesidetheboilerarefreeforyoutouse.热水设备旁边有一次性纸杯供您使用。I’msorry,thisboilerisdefectiveandcannotbeusednow.抱歉，这个热水设备有问题，暂停使用。123SkillsDevelopmentSentencePatternsWashroom/ToiletChinese/Western-styletoiletsareavailablebetweenthecoachesoneachhigh-speedtrain.Therearespecialtoiletsforthedisabledpassengers.高铁上两个车厢之间都设有蹲便和坐便卫生间。还设有专用的残疾人卫生间。Aredsignonthedoorindicatesthetoiletisoccupiedwhilegreenmeansitisavailable.红色的标识代表有人占用，绿色是无人使用。Washbasinswithmirrorsarealsoattheendofacarriage.Thewateriscoldandundrinkable.在车厢末端都设有洗手盆和镜子，此处的水是凉的，不能饮用。123SkillsDevelopmentSentencePatterns

OtherFacilitiesEverycoachwithanLEDscreenindicatesthespeedofthetrain.每节车厢的LED显示屏上可以看到列车的运行时速。FreeWi-Fiisavailableonsometrains.列车上有免费的Wi-Fi覆盖。Everycarriageisequippedwithsafetyfacilities.每节车厢都设有安全设施。EachcarriagehasLCDTVsetsplayingmoviesorTVprogramsduringatrip.每节车厢都设有电视，旅途中会播放电影和电视节目。1234SkillsDevelopmentSentencePatterns

OtherFacilitiesAllhigh-speedtrainsarefullyair-conditioned.所有的高铁列车都是空调车。Theair-conditionerisallright.Ifyoufeeltoocool,Iwillsetitforahighertemperature.空调系统是正常的。如果您觉得凉，我把温度再调高一些。Donotlitteronthetrain.Pleaseusethelitterbins./Pleasedisposeoflitterinthisbag.请不要在列车上乱丢杂物，请使用垃圾桶。/请把垃圾放进这个袋子里。Excuseme,mayItidytherubbishunderyourseat?打扰一下，我能打扫一下你座位下的垃圾吗？5678SkillsDevelopmentHotwaterisavailableonboard.01DialoguePassenger:Excuseme,cantapwaterbedrunkdirectlyonboard?Staff:Sorry,sir.Butineachcarriage,thereisaboileratoneendofferingfreeboiledwater.Ifyouneed,Icandirectyouthere.Passenger:OK.Staff:Look,sir.Theredlightindicatesthattheboilerisworking,andthisgreenlightshowsthatthewaterhasboiled.Passenger:ButIdon’ttakeabottle.Staff:Oh,don’tworry.Disposablecupsareavailablehere.Presstheredbuttontounlock,pressgreenbuttonforwater.Hereyouare,sir.Caution,hot.Passenger:Iknow.Thankyou.Staff:Youarewelcome.SkillsDevelopmentApassengerwantstousethelavatory.02DialoguePassenger:Excuseme,whereisthelavatory?Staff:Lavatoriesareattwoendsofthecoach.Ourtrainhasbothwestern&squattoilets.Passenger:Isitavailablenow?Staff:Aredsignonthedoorindicatesthetoiletisoccupiedwhilegreenmeansitisavailable.Passenger:OK.Itissaidlavatorieswillbeclosedwhenapproachingastation.Isittrue?Staff:Sir,thetoiletsonCRHtrainswillnotclosed.Insomeoldfashionedcoacheswillbe.Andtoiletpaperisprovidedinbulletcarriages.Passenger:Thankyou.Staff:Youarewelcome.SkillsDevelopmentAladypressesthecallbuttoninthebusinessclass.03DialogueStaff:Excuseme,mayIhelpyou,madam?Passenger:Yes,wouldyoushowmehowtosetthetraytable?Staff:Yousee,thetraytableisinthearmrest.Justopenthecover,pullitoutandplaceitinfrontofyou.Passenger:Thankyouverymuch.Bytheway,myphonehasrunoutofbattery.Ispowersocketavailablehere?Staff:Yes,madam.It’sontheleftarmrestofyourseat.Hereitis.AndWi-Fiisavailablehere.Passenger:Oh,thanks.Staff:Youarewelcome.ListeningComprehensionSectionATrytochoosethebestanswerfromthefourchoicesmarkedA),B),C)andD).03ListeningComprehensionSectionBTrytofillintheblanksaccordingtowhatyouhear.03freehotwaterboilingwaterbeneaththetaptwo-thirdsoverflowC,DandGtrainspopularsimilartodeluxeovernightbullettrains04CommunicativeExercisesExercise1Matchthewordsandphraseswiththepictures.A.wirelesschargingpadB.TVsetC.toiletD.disposableslippersE.traytableF.Wi-FiCFDBAE04CommunicativeExercisesExercise2Readthefollowingsentencesanddecidewhethertheyaretrueorfalse.FTFFTFFTTT04CommunicativeExercisesExercise4Whatwouldyousayandhowtodointhesesituations?Certainly.Pleaseusethetouch-controlpanelonyourarmresttoadjusttheposition.Yes.Thepersonalreadinglampisrighthereaboveyourshoulder.Letmeturnitonforyou.It'srightinfrontofyou.Youcanwatchmoviesormirroryourphonescreentoit.04CommunicativeExercisesExercise4Whatwouldyousayandhowtodointhesesituations?Yes.You'llfindthepowersocket,USBport,andwirelesschargerrightnexttoyou.Yes,wehavecomplimentaryWi-Fi.Thedetailsareonthecardinyourseatpocket.It'sinsidetherightarmrest.Justliftthislatchtoopenit.​Yes,acomplimentarymealisincluded.Iwillserveittoyouatmealtime.04CommunicativeExercisesExercise4Whatwouldyousayandhowtodointhesesituations?Weoffercomplimentarycoffee,tea,