《邮轮餐饮服务与管理（双语）》课件-餐饮部组织结构和职能

职业教育国际邮轮乘务管理专业教学资源库《邮轮餐饮服务与管理》（双语版）餐饮部组织机构和职能TheOrganizationalStructureandResponsibilitiesinFood&BeverageDepartment【学习目标】知识目标：了解餐饮部的组织结构。明确上下级关系。UnderstandtheF&Borganizationstructure.，andcleartherelationshipbetweensuperiorsandsubordinates.技能目标：掌握主要岗位的岗位职责内容。Masterthejobresponsibilitiesofthemainpositions.素质目标：培养认真工作的责任感。Developasenseofresponsibilityforhardwork.【知识点】餐饮部的组织结构TheOrganizationalStructureofF&BDepartment餐饮部的各岗位职责ResponsibilitiesinFood&BeverageDepartment知识点知识点一

简述Overview知识点二

餐饮部组织结构

知识点三

岗位职责

职业教育国际邮轮乘务管理专业教学资源库丨《邮轮餐饮服务与管理》（双语版）ResponsibilitiesinFood&BeverageDepartmentTheOrganizationalStructureofF&BDepartment

知识点一简述Overview简述OverviewTheRestaurantDepartmentisthelargeston-boardallCruiseShips.

TheRestaurantDepartmentisthelargeston-boardallCruiseShips.

Inordertomanagethishugeoperationeffectivelythefollowingarerequired:

Asolidstructure.Impeccablyrunorganization.

Aboveallthe“absolutediscipline”ofallCrewtoperformtheirtasks

知识点二餐饮部组织结构

TheOrganizationalStructureofF&BDepartment

邮轮餐饮部（F&BDepartment)是邮轮酒店业务的一部分，主要负责邮轮乘客的餐饮服务工作。邮轮餐饮部下设餐厅、酒吧和厨房三个部门，总负责人是餐饮总监（F&BDirector）。

RestaurantBarKitchen二.餐饮部组织机构RestaurantDepartment(以歌诗达邮轮为例）

OrganizationalStructure1.

SnackStewardorAssistantWaiterpositionsareassignedtoworkintheSelf-ServiceRestaurantsand/orintheMainRestaurants.

TheSelf-ServiceRestaurantsarelocatednearthePoolDeck,inordertoprovidethefollowingFoodandBeverageServicestoourGuests:

Breakfast.

Lunch.

TeaTime.

Dinner(occasionalservice;accordingtotheitineraryandProductPlan).

Pizzeria.

二.餐饮部组织机构OrganizationalStructureTheMainRestaurantprovidesthefollowingFoodandBeverageServicetoour

guests:

Breakfast.

Lunch.

Dinner.二.餐饮部组织机构——WorkingAreas工作环境二.餐饮部组织机构BarBarManagerAssistantBarManagerSupervisiorCellarMasterBarBartenderWaiter/WaitressOrganizationalStructureExecutiveChefExecutiveSousChefHeadChefChefdePartieDemiChefdePartieCommisKitchen三.岗位职责JobDescriptions职位名称岗位职责自助餐服务生SnackSteward这一岗位的直接领导是自助餐主管传送食物，从而保证自助餐台食物能够不间断地供应助理服务生AssistantWaiter从厨房取好食物送到各服务站服务生Waiter负责餐厅内客人桌边就餐的各个环节负责为客人提供点单服务自助餐主管BuffetSupervisor主要负责自助餐厅日常运转与管理助理经理AssistantMaîtred'hôtel/WaiterSupervisor负责各层级服务生的日常管理、配合餐厅副经理、经理执行餐厅各项确定的政策和程序餐厅副经理2ndMaîtred'hôtel配合餐厅经理执行餐厅内各项确定的政策和程序餐厅经理1stMaîtred'hôtel主要负责整个餐饮部的柔性运转表1邮轮餐厅内各岗位职责

二.岗位职责JobDescriptions——餐厅二.岗位职责JobDescriptions——餐厅SnackSteward——This

position’s

direct

line

supervisor

is

the

buffet

supervisor.

Transfers

food

in

order

to

constantly

refill

Buffetlines.1stMaîtred'hôtel

——ResponsibleforthesmoothoperationofthewholeRestaurantDepartment.AssistantWaiter——PicksupallthefoodfromtheGalleyandtakesittotheServiceStation

2ndMaîtred‘hôtel——Supportsthe1stMaîtred’hotelinimplementingall

establishedpoliciesandprocedureswithintheDepartment.Waiter——ResponsibletotakefoodordersfromGuestsintherestaurant.

ManagestheguestsexperienceatthetableintheDiningRoom.二.岗位职责JobDescriptions——餐厅“SideJobs”（周期性任务）

isthenamegiventodutiesthatneedtobedoneonaregularbasis

andareassignedtotheRestaurantpersonnelonarotationbasis.

AssistantWaiter’sSideJobs:

Bringthedirtylinentothelaundryandcountit.

Collectthemenusfromtheprinter.

Makesurethatenoughglassesareavailableforservice.

Keepalltrolleysandcartsclean.

Cleanandvacuumtheflooraftereachseating.

Performanyotherside-jobsassignedbytheMaîtred'hôtel.”“SnackSteward’sSideJobs:

Cleanallchairsandsofas,makesurethatcushionsorcoversareclean.Bringoutdoorcushionsinsideintheevening.CleanthetabletopsaccordingtoUSPHprinciples.Cleanthewalls.Cleantheceilings.二.岗位职责JobDescriptions——餐厅IncaseofCrewMember’sabsencefromhis/herpost,eitherbecauseofsicknessoranyotherreason,theprocedureisasfollows:

ASnackStewardwillreplaceanyabsentAssistantWaiter.AnAssistantWaiterwillreplaceanyabsentWaiter.

Infact:ThereforeeveryonewillbepreparedtoperformthedutiesandresponsibilitiesoftheAssistantWaiter.二.岗位职责JobDescriptions——餐厅二.岗位职责JobDescriptions——酒吧岗位JobDescriptions酒吧经理Barmanager全面负责所有酒吧的日常运营，包括制订酒吧运营计划、财务管理、确保酒吧服务的质量。经理助理AssistantBarManager协助酒吧经理负责酒吧的日常运营。酒吧主管Supervisior酒水品种的检查、设施设备运行状况的检查，员工值班安排，新员工的培训、督导等。酒吧领班CellarMaster协助主管对酒吧服务员进行培训、督导，维护酒吧设施设备的完好运行。酒吧调酒师BarBartender负责为酒吧顾客提供酒水服务，根据实际情况向客人推销相应的酒水，及时上报酒水库存。酒吧服务员Barwaiter/waitress负责酒吧的全面清洁工作，酒水运送工作。二.岗位职责JobDescriptions——厨房岗位JobDescriptions行政总厨ExecutiveChef全面负责邮轮上所有厨房的日常运营，对所有厨房的餐饮产品的品质负责。行政副总厨ExecutiveSousChef协助总厨管理邮轮上所有厨房的日常运营，负责各种原材料的管理，并督导各类菜肴的烹制。厨师长HeadChef协助副主厨，并直接负责相应厨房的菜肴烹制，对菜肴的质量负责。厨师主管ChefdePartie协助厨师长进行邮轮上相应厨房的菜肴烹制，主管具体负责某一类菜肴的烹制等。厨师领班DemiChefdePartie除协助厨师主管外，负责厨师长和厨师主管交办的其他任务。厨工Commis负责原材料的初加工及准备工作，及厨房区域的保养、清洗等工作。四、作业Homework回顾本节内容，完成练习。IdentifywhetherthebelowstatementsareTRUEorFALSE.OneoftheSnackStewardjobresponsibilitiesistotransferfoodrefills.Cleaningtab