酒店服务英语中级

«««取”=XIYUANHOTEL=

ENGLISHFORHOTELSERVICE

酒店服务英语

Unit1WhatKindofRoomWouldYouPrefer?

第一单元您要哪种类型的房间？

UsefulSentences常用句型

1.Howlongdoyoupantostay,sir?

2.Whatkindofroomwouldyouprefer,sir?

3.Yo.shoul.pa..deposi.o.RM.100.yua..

4.Ho.woul.yo.lik..change.Mr.Pete.Smith?

5.I'mafraidourhotelisfiillybookedfbrthatday.

6.IwillputyouunourwaitinglistandcallyouifihcrcisHuanccilalion.

PartIDialogues常见会话

Dialoguel:PersonaIReservation个人预订

.Siaff.Goo.morning,Resenations,Mar.speaking.Ho.ma..hel.you?

.Guest.Goo.morning.I,.lik.t.boo..roo.i.you.hotel.

Staff:Whenisthatfor,please?

Guest:Threenights.

Staff:Whatkindofroomwouldyouprefer,sir?

Guest:Astandardsingleroom,please.

Staff:MayIhaveyourname,sir?

Guest:JamesBlake,B-L-A-K-E.

..Staff.Mr.Blakc..standar.singl.room.chcck-i.dat.Fcbruar.3rd.stayin.fo.thrc.nights.l.tha.right?

Guest:Exactly.

.Staff.Than.yo.fo.you.reservation.Mr.Blakc.W.ar.lookin.forvar.t.sccin.you.Good-byc!

Guest:Good-bye!

Questions:1)Howlongwillthegueststayinthehotel?

2)Whattypeofroomdoestheguestwant?

Dialogue2:GroupReservation团队预订

Staff:Goodmorning,Reservaiions,HowmayIhelpyou?

Guest.Goo.morning..a.Pete.Smi(.fro.summi.Inlemaiiona.Lid.r.lik.t.boo.1.doubl.rooms.

Staff:Forwhen,please?

Guest:FromJanuary4thto9th,fivedaysinall.

Slaff.Jus..moment.please(Th.staf.check.th.list)

...Sorr.t.hav.kep.yo.waiting.sir.W.ca.confir.l.doubl.room.fo.fiv.day.fb.you.

Guest:What'stherateofit?

Staff:RMB998pernight.

Guest:By(heway,isthereanydiscountfbrgroupreservation?

Staff:Yes,thereisa10percentdiscount.

Guest:Thal'sgreat!Iconfirmthebookingnow.

Staff.Al.right.1.doubl.room.fo.Mr.Pete.Smith.froJanuar.4t.t.9t..I.tha.al.right?

Guest:Right.

Staff.Mr.Pcte.Sniith.yo.hav.t.pa..dcposi.o.RM.l(X)()yuan.

Guest.N.problem.Hcr.yo.arc.

Staff.Plcas.kcc.thi.rcccipt.Than.yo.fo.you.reservations.Gix)d-byc!

Guest:Good-bye!

Questions:1)Howmanyroomsdoestheguestwant?

2)Isthereanydiscountforgroupreservation?

Dialogue3:RevisingaReservation预订变更

Staff.Goo.morning.Roo.Reservations.Mar.speaking.Ho.ma..heLyou?

Guest.Goo.morning..a.callin.t.revis.th.resen,atio.w.mad.th.da.befbr.yesterday.

Staff;Wouldyoupleaselullmewliumadethereservation?

Guest:PeterSmithfromSummitInternationalLtd.

Staff.Hol..moment.pleaseYes..se.it.Ho.wouLyo.lik.t.change.Mr.Petc.Smith?

Guest:I'dliketocancel2doublerooms.

Staff:Certainly,whatelse,sir?

Guest:I'dliketohavesuperiordoublesinsteadofstandarddoubles,ifpossible.

Staff.On.moment.please.Yes.superio.double.ar.available.rl.chang.th.double.fo.you.

Guest:Thankyou.

Staff.M.pleasure.I.ther.anythin.els..ca.d.fo.yo..Mr.Pete.Smith?

Guest:No,sofarsogocd.

Staff.Le.m.confir.th.detail.wit.you.You，

v.reserve..superio.doubl.room.fo.fiv.nights.fro.January4t.t.9th.i.th.nam.o.Pete.Smith.I.tha.al.right?

Guest:Exactly,thankyouverymuch!

Staff:I'malwaysatyourservice.

Questions:1)Whatchangesdoestheguestwanttomake?

2)Howmanyroomsdoestheguestreserveatlast?

Dialogue4:PuttheGuestonOurWaitingList超额预订

Staff.Goo.morning.Roo.Rcscrvations.Mar.speaking.Ho.ma..hcLyou?

Guest.Goo.morning.I?lik.t.reserv..doubl.rooms.

Staff:Whichdate,please?

Guest;February14th,foruncnighl.

Staff.Hol.on.moment.please.sir..(Th.staf.check.th.list)

Sorr.t.hav.kep.yo.waiting.sir.r.afrai.ou.hote.i.full.booke.fo.tha.day.

Guest:Oh,that'stoobad.

Staff:Iwillputyouonourwaitinglistandcallyouifthereisacancellation.

Guest..reall.appreciat.you.help.Good-bye.

Staff.Than.yo.fo.you.callin.us.Good-bye.

Questions:1)Whatistheproblemwhentheguestwantstomakeareservation?

2)Whathas(hestaffdonefor(heguest?

PartIIVocabulary单词与短语

rcservatio预订

prefev喜欢

standarad标准的

singladj单人的

check-in入住

lookforwardtosth/doingsth期待

groupreservation团队预订

confirv确认

discounn折汨

dcposin押金

receipn收

revisv修改

superioadj高档的

ifpossible假如也许的话

availabladj可以获得的

upgradv升级

sofarsogood到目前为止就这些

inthenameof以...的名义

atyourservice乐意为您服务

fulladv完全地

cancellation取消

课后练习

(1)听录音完毕下列对话

Dialogue1

Staff:Goodmorning,reservations,Maryspeaking?

Guest:Goodmorning.rdliketobook.

Staff:Forwhichdates,please?

Guest:

Dialogue2

Slaff.Sorr.t.hav.kep.yo.waitin

Guest.Than.yo.ver.muc?

Staff:Yes,

Guest:That'sgreat!

Dialogues

Staffse.i..Ho.woul.yo.lik.t.chang.?

Guest:,ifpossible.

Staff:Iwillupgradeitforyou.

Guest:Thankyouverymuch.

Dialoguc4

Staff.Lc.m.hav..chcc.o.th.list

Guest:That'stoobad!

Staff:?

Guest:Ireallyappreciateyourhelp.

(2)听对话回答卜.列问题

©Whatkindofroomdocstheguestwant?

②What'stherateoftheroom?

③What'sthechcck-indate?

®Howmanynightswillthegueststayinthehotel?

Unit2WouldYouPleasefilloutThisRegistrationForm?

第二单元请您填写入住登记表。

UsefulSentences常用句型

1.Doyouhavearesenation?

2.Wouldyoulikemetorecommendanotherhotelforyou,sir?

3.MayIhavealookatyourpassport,please?

4.Wouldyoupleasefilloutthisregistrationform?

5.Thebellmanwillshowyouthereinaminute.

6.Iwishyouenjoyyourstaywithus!

PartiDialogues常见会话

Dialoguel:ReceivingaGuestwithaReservation有预定的客人入住

Staff.Goo.moming.Welcom.t.Sunshin.Hotel.Ho.ma..hel.you.

Guest.Goo.morning.I'.lik.t.chec.in.

Siaff:Doyouhaveareservation,sir?

Guest:Yes,Ireserved2daysago.

Staff:MayIhaveyourname?

Guest:JohnBrown.

Staff.Jus..momcnt.plcasc.Mr.Brown..wil.chcc.ou.rescrvatio.rccord.

(Afterawhile)

...Than.yo.fb.you.waiting.Mr.Brown.Yo.hav.rcscrvc..singl.roo.froJun.5t.t.8t.l.tha.al.right?

Guest:Exactly!

Staff.Woul.yo.pleas.fil.ou.thi.registiatio.fonn.Mr.Browti?

Guest.Fine(Fil.i.th.form)

IsthatOK?

Staff.Yes.ma..hav..looa.you.passport.Mr.Brown.

Guest:Hereyouare!

Staff..Than.yo.ver.much.Mr.Brown.You.roo.i.2919.th.bellma.wil.sho.yo.ther.i..minute..wis.

yo.enjo.you.sta.wit.us!

Guest:Thankyou!

Staff:Wearealwaysatyourservice!

Questions:I)Whatkindofroomdidtheguestreserve*

2)Whowillshowtheguestthewaytotheroom?

Dialogue2:Receivingawalk-inGuest无预订的客人入住

Staff..Goo.moming.Welcom.t.Sunshin.Hotel.Ho.ma..heLyou?

Guest.Goo.morning.r.lik.t.chcc.in.

Staff:Doyouhaveareservation,sir?

Guest:I'mafraidnot.

Staff:Thenwhatkindofroomwouldyoulike,sir?

Guest:Atwin,please.

Staff..Al.right.Ho.ion.woul.yo.lik.t.sta.wit.us.sir?

Guest..nights.Ho.mucd.yo.charg.pc.night?

Staff..RMB58.yuan.

Guest:OK,1willtakeit.

Staff:Wouldyoupleasefilloutthisregistrationform,sir?

Guest.N.problem(Fil.i.th.fonn)

Isthatallright?

Staff..Than.yo.ver.much.Mr.Jack.Ma..hav..loo.a.you.passport.please?

Guest:Hereyouare.

Staff..Than.you.Mr.Jack.You.roo.numbe.i.2828.th.bellma.wil.sho.yo.u.i..minute.Hav..nic.da

y!

Guest:Thankyou!

Questions:1)Docstheguesthaveareservation?

2)Howlongwillthegueststayinthehotel?

Dialogue3:ReceivingaGuestWhenWe'reFull客满婉拒入住

Staff.Goo.morning.Wclcom.t.Sunshin.Hotel.Ho.ma..hcl.you?

Guest.Goo.morning.T.lik.t.chec.in.

Staff:Haveyoumadeareservation,sir?

Guest:I,mafraidnot.

Staff:I'mterriblysorry,sir,wearcfulltonight.

Guest:Whatapity!

Staff..Don*.worry.Woul.yo.lik.m.t.rccommcn.anothe.hotc.fo.you.sir?

Guest:Thankyou,I'dlikeonewiththesamestandardasyoursandnotfarfromhere.

Statf..On.moment.please(Mak..call)

...Yes.ther.i..5-sta.hotel.onl..kilomete.fro.here.The.stil.hav.vacan.rooms.

Guest:Ireallyappreciateyourkindness.

Staff..M.pleasure.sir.Th.bellma.wil.sho.yo.ho.t.ge.there.

Guest:Thankyou.bye!

Staff,.a.alway.a.you.service.sir.Wis.yo..goo.sta.i.ou.cityan..a.lookin.forwar.t.seein.yo.again

.Goodbye!

Questions:I)Are(hereanyroomsfortheguestinthishotel?

2)Howhasthestaffsolvedtheproblem?

PartIIVocabulary单词与短语

receivv接待

checkin登记入住

reservationrecord预订记录

fillout填写

registrationform住宿登记表

passpor护照

bellma行李员

inaminute立亥I]

walk-inguest散客

chargv收费

fuladj客满的

vacanadj空的

appreciatv感激

课后练习

（1）听录音完毕对话

Dialogue1

Staff:Goodmorning,SunshineHotel,

Guest:Goodmorning.Tdliketo

Staff:?

Guest:Yes,Imadeit2daysago.

Dialogue2

Staff:?

Gucst..twi?

Staff:RMB888yuan.

Guest:!

Dialogue3

Staff:,sir?

Guest:Noproblem.

Staff:?

Guest:Hereyouare.

Dialogue4

SlafT;Dun,lworry,.

Guest:Thankyouverymuch!

Staff

Guest:Ireallyappreciateyourhelp.

(2)听对话回答卜列问题。

®Whatkindofroomdocstheguestwant?

②Arcthereanyroomsavailablefortheguest?

③What'stheguest'schoice?

④What'stheroomrateforadoubleroom?

Unit3WhatWouldYouLiketoStore?

第三单元您想寄存什么物品？

UsefulSentences常用句型

1.WouldyoupleaseshowmewhereIcanstoremyluggage?

2.Whatwouldyouliketostore,sir?

3.Arcthereanyvaluablesinit,sir?

4.Itisclosetothestation,youcan'tmissit.

5.Wehaveaswimmingpool,saunarooms,ahealthspa,agymandsoon.

PartiDialogues常见会话

Dialogue1:LuggageDeposit行李寄存

Staff..Excus.rne.sir..a.th.bellman.Ho.ma..hel.you?

Guest.Yes.Woul.yo.pleas.sho.m.wher..ca.stor.m.luggage?

Staff..A.th.luggag.desk.Thi.way.please.

Guest:Thankyou.

Staff:Whatwouldyouliketostore,sir?

Guest:Thissuitcase,please.

Staff;Arcthereanyvaluablesinit,sir?

Guest:Yes,someantiques.

Staff:I'mafraidyoushoulddepositthemattheReceptionDesk.

Guest:Noproblem,Iwilltakethemout.

Staff:Wouldyoupleasesignyournamehereontheluggagedepositslip?

Guest.OK.Her.yo.are.

Staff..Than.you.sir.Hcr.i.you.rcccipt.P.t.clai.th.luggage.

Questions:1)Whatwouldtheguestliketodeposit?

2)Whereshouldtheguestdeposithisvaluables?

Dialogue2:ShowingDirections为客指路

Guest:Excuseme,canyoutellmewherethenearestshoppingmallis?

Staff:Thereisashoppingmall2kilometersfarfromthehotel.

Guest:HowcanIgetthere?

Staff..Whe.yo.ste.ou.o.th.hotel.tur.left.Wal.alon.th.street.yo.wil.se..bu.station.Yo.ca.tak.Bu.

No..onl.3sta(ion.fro.here.

Guest:CanIseetheshoppingmallimmediatelyaftermyget-off?

Staff..Yes.i.i.clos.t.ih.s:alion.Yo.can'.mis.it.

Guest:Thankyou!By(heway,wherecanIfindasupermarketnearby?

Staff:Takearightturnafterexitingthehotel,walkalongthestreetuntilyouseeawhi:e

building,thesupermarketisinit.

Guest:Thanksalot!

Staff:Mypleasure!

Questions:1)Howfaristheshoppingmall?

2)Howcantheguestgettothesupermarket?

Dialogue3:HotelIntroduction酒店介绍

Staff.Goo.morning.Mr.Sniit..Ho.ina..hcl.you?

Guest.

Goo.morning.I*.lik.t.hav.m.hai.cut.Woul.yo.plcas.rccorimcn.m..famou.barber*.aroun.th.h

otcl.

Staff..Ccrtainly.sir.Thcr.i.on.i.ou.hotcLan.th.barbcr.ar.al.vcr.skillfuL

Guest:Really?It'ssoconvenient!

Staff..Yes.W.hav.variou.kind.o.facilities.Lyo.wan.t.g.shopping.w.hav..shoppin.centcr.i.yo.wa

jo.soni.dishcs.w.hav.Wcstcr.an.Chincs.rcstaurants.

Guest:Good,whataboutthefitnessequipments?

Staff..W.hav..swimmin.pool.saun.rooms..hcalt.spa..gy.an.s.on.Yo.nam.it!

Guest.Wonderful..wil.hav..tr.thi.afternoon.B.th.way.ar.the.tree?

Staff:Mostofthemarefreeforregisteredguests.

Guest:Thankyouforgivingmesomuchinformation.

Staff:Mypleasure!AnythingelseIcandoforyou?

Guest.No.s.fa.s.good.Bye!

Staff:Iamalwaysatyourservice,bye!

Questions.l.VVher.ca.Mr.Smit.hav.hi.cut?

2)Whatkindofficnessequipmentsarethereinthehotel?

PartIIVocabulary单词与短语

luggagadesk行李台

storv寄存

suitcasn箱子

valuabln贵重物品

antiqun古箭

receptionDesk总台,接待处

luggagedepositslip行李寄存单

shoppingmall购物中心

barber*n理发店

claiv领

misv错过

exiv走出

supermarken超市

recommenv挂荐

gyn健身房

facilitn设备

fitnessequipments健身设备

swimmingpool游泳池

saunaroom桑拿房

healthspa水疗

课后练习

（1）听录音完毕下列时话

DialogueI

Staff.Goo.niornin..si

Guest.Goo.mornin?

Staff

Guest:Thankyou.

Dialogue2

Staff:?

Guest:Yes,.

Staff:TmafraidyoumustdepositthemattheReceptionDesk.

Guest:OK,.

Dialogue3

Staff:.

Guest:WhichbusshouldItake?

Staff:,.

Guest:Thankyouverymuch.

Dialogue4

Staff:?

Guest:Gym,saunaroom,swimmingpoolandsoon.

Staff：?

Guest:Mostofthemarcnotcharged.

(2)听对话问答下列问题

@Wherecanthebellmanputtheguest'sluggage?

②Whereistherestaurant?

③Whereisthebarber's?

©Whereisthebusinesscenter?

Unit4I'dliketoCheckOutNow.

第四单元现在我要结账离店。

UsefulSentences常用句型

I.I'dliketocheckoutnow.

2.Pleasewaitforamoment.Tilprintthebillfbryou.

3.I'msorrywedon't,butwecanexchangethemfbryou.

4.It'sRMB925Yuanagainstevery100EURdollars.

5.IttotalsRMB1746Yuan,including10percentservicecharge.

6.Weacceptsonicmajorcreditcards,whatcarddoyouhave?

PartiDialogues常见会话

Dialogue1:ExchangingForeignCurrencies外币兑换

Staff.Goo.moming.Ma..hel.you?

Guest:I'dliketocheckoutnow.

Staff:MayIhaveyournameandroomnumber,please?

Guest:JackSmith,Room1307.

Staff..Plcas.wai.fb..moment.rl.prin.th.bil.fo.you(.minut.latcr)

...Hcr.i.you.bill.RMB164.yuan.includin.1.pcrccn.servic.charge.Plcas.hav.Jook.

Guest:DoyouacceptEURdollars?

Staff:I'msorrywedon't,butwecanexchangethemforyou.

Guest:What'stoday'sexchangeratefbrEURdollars?

Staff.Jt'.RM.92.yua.agains.cvcr.lO.EU.dollars.Ho.muc.woul.yo.lik.t.changc?

Guest:300EURdollars,please.

Staff:Wouldyoupleaseshowmeyourpassport?

Guest:Hereyouare.

Staff:Pleasefillintheexchangememoandsignyournameonit.

Guest:Thanks,goodbye!

Staff:Mypleasure,goodbye!

Questions:I)Howmuchwould(heguestliketoexchange?

2)Whatkindofformisguestsupposedtofillin?

Dialogue2:PayingtheBillinCash钞票结账

Staff:Goodmorning,mayIhelpyou?

Guest:Goodmorning.I'dliketocheckoutnow.

Staff:MayIhaveyournameandroomnumber,please?

Guest:RobertSmith,Room1416.

Staff.Jus..moment.please.I,Lprin.th.bil.fo.you(4.second.later)

Sorr.t.hav.kep.yo.waiting.sir.Hcr.i.you.bilLi.totaLRMB174.yuan.includin.1.pcrccn.servic.charge.

Plcas.hav..chcck.

Guest:Oh,that'sright!

Staff..Mr.Smith.yo.hav.pai.a.advanc.dcposi.o.RM.202.yua.whc.yo.chcckc.in.i.tha.right?

Guest.Ycs.Hcr.i.th.rcceipt.

Staff..Than.you.Thi.i.you.invoic.an.th.changc.RMB25.yuan.

Guest.That'.right.Than.you.

StatL.lt'.leall.m.honor.Mr.Smith.W.loo.tdi-war.t.seein.yo.again.Goodbye!

Guest:Goodbye!

Questions:1)What'stheguestnameandhisroomnumber?

2)Howmuchshouldtheguestpayforthesen-icecharge?

Dialogue3:PayingtheBillbyCreditCard信用卡结账

Staff:Goodmorning,mayIhelpyou?

Guest:Goodmorning,Pdliketocheckoutnow.

Staff:Mayihaveyournameandyourroomnumber,please?

Guest:ThomasOven,Room4235.

Staff..Hol..momcnt.plcasc.r

Lprin.th.biLfo.yo..It，.RM.I97.yua.includin.1.pcrccn.servic.charge.Pleas.hav..look.

Guest.That'.right.I,.lik.t.pa.b.m.crcdi.cards.

Staff..W.onl.acccp.soni.majo.crcdi.cards.Wha.car.d.yohavc?

Guest:InternationalGreatWall.

Staff:Letmeswipeit.

Guest:Hereyouarc.

Staff..Thanks.Pleas.sio.you.nam.o.th.print.Mr.Oven.

Guest.OK.Hcr.yo.arc.l.tha.al.right?

Staff..Ycs.Hcr.i.you.crcdi.car.an.th.rcccipt.Wis.yo.hav..nic.day!

Guest:Thankyou!

Staff:1amalwaysatyourservice.

Questions:I)Howmuchshouldtheguestpay?

2)Howwouldtheguestlike(opay?

PartIIVocabulary单词与短语

exchangv兑换

foreigncurrency外币

checkout退房

prinv打印

EURdollars欧元

checn核对

exchangerate兑换率

exchangememo兑换单

totav总额是

advancedeposit押金

changn零钱

majoadj重要的

creditcard信用卡

swipv刷

课后练习

（1）听录音完毕下列对话

Dialogue1

Staff.Goo.mornin?

Guest.Goo.momin..1,.lik.t

Staff:MayIhaveyournameandroomnumber,please?

Guest:.

Dialogue2

Staff.Sorr.t.hav.kcp.yo.waitin

Guest.Than.yo?

Staff:.

Guest:That'sallright!

Dialogue3

StaffWha.caidyo.hav.?

Guest:.

Staff:,

Guest:Hereyouarc.

Dialogue4

Staff:,isthatright?

Guest:That'sright!

Staff:.

Guest..reall.appreciat.you.heL.

(2)听对话回答下列问题

①What'stheguest'snameandroomnumber?

②What'sthetotalofthebill?

③Howwouldtheguestliketopay?

®Howlongwillthegueststayinthehotel?

Unit5ShallWeSendtheFaxtoYourRoomRightAway?

第五单元需要把传真立即送到您房间吗？

UsefulSentences常用句型

I.Howmanycopiesdoyouneed?Andwhatsize,please?

2.HereisaminimumchargeofRMB30yuanfor20minutes.

3.Shallwesendthefaxtoyourroomrightaway?

4.Theincomingfaxischargedinourhotel.

5.Wishflightwouldyouliketotake?

6.Businessclassoreconomyclass?

PartiDialogues常见会话

Dialogue1:PhotocopyingtheDocuments复印文献

Staff..Goo.moming.sir.Ho.ma..hel.you?

Guest.

Goo.morning.Thes.ar.m.origina.documents.altogethe.I.pages..wan.t.mak.som.copies.one-

side.copies.

Staff..Certainly.sir.Ho.man.copie.d.yo.need.An.wha.size.please?

Guest...copie.fo.each.Al.i.i.A.size.

Staff.Jus..moment.please.(Th.staf.photocopie.th.papers).Sorr.t.hav.kep.yo.wailing.sir.Her.ar

.you.copie.an.originals.

Guest.Than.you.Ho.muc.shaL.pa.you?

Staff..RM..yua.pe.page.I.come.t.RM.IO.yuan.Ho.woul.yo.lik.t.pay?

Guest:Couldyouputthecosttomybill?

Staff..Certainly.sir.Pleas.sho.m.you.roo.car.an.sig.you.nam.here.

Guest:Sure.

Staff:Good-bye.

Questions:1)Howmanycopiesdoestheguestwant?

2)Howwouldtheguestliketopay?

Dialogue2:SendinganE-mail发送电子邮件

Staff..Goo.afternoon.sir.Ma..hel.you?

Guest..I,v.jus.chcckc.out.Cputc.i.you.Busincs.Ccntc.an.scn.a.c-

mai.t.m.friend..hav.somcthin.urgcn.t.tcLhcr.

Staff..Ccrtainly.sir.Yo.ca.us.th.coinpute.i.th.corncr.

Guest:Well,howmuchdoyoucharge?

Staff..Th.standar.rat.i.on.an.hal.yua.pc.minutc.Thcr.i..niinimu.charg.o.3.yua.fb.2.minutes.

Guest..It'.expcnsive.I.th.senic.charg.inchidcd?

Staff:Noservicechargeforusingthecomputerandsurfingthenet.

Guest...see.Than.you.

Staff:Mypleasure.

Questions:l)What'sthepriceforsendingthee-mailintheBusinessCenter?

2)Dosetheguestneedtopaytheservicecharge?

Dialogue3:SendingtheFaxtotheRoom送交传真

Staff..Goo.evening.Bvsines.Center.Mar.speaking.l.i.Mr.Smith?

GuesL.Yes.lt*.Bo.Smith.

Staff..Mr.Smith.Hcr.i.fa.fo.you.Shai.w.scn.th.fa.t.you.roo.righ.away?

Guest..That,.to.kin.oyou.r.jus.waitin.fo.it.

Staff:Itwon'tbetoolong.

Staff..

Mr.Smith.thi.i.you.fax.Woul.yo.plcas.sig.you.nam.hcrc.Th.incomin.fa.i.chargc.i.ou.hotel.

Guest..N.worry.Jus.charg.i.t.m.room.

Staff:Thankyou,good-bye.

Questions:1)Dosetheguestwantthefaxsenttotheroomimmediately?

2)Istheincomingfaxchargedinthehotel?

Dialogue4:BuyingtheAirTicket订购机票

Staff..Goo.iiioiiiing.sjr.Hu.ma..hcl.yuu?

Guest..Goo.morning.Ar.ther.an.flight.t.Beijin.aroun..o'cloc.tomorro.aftemoon.I'

l.hav.t.atten..ver.importan.meetin.there.

Staff..Le.m.hav..look.sir.Nanjing.severa.flight..o'

clock.fligh.numbe.CAl538.4:55.MU2841.Whic.fligh.woul.yo.lik.t.take?

Guest:Good,4o'clock,CA1538.

Staff:Onlyoneticket,sir?

Guest:Yes.

Staff:Businessclassoreconomyclass?Youcangettheticketrightnow.

Guest..Th.econom.class.please.An.discount?

Staff..

Yes.sir.Ther.i.40.discount.Th.origina.pric.fo.th.ticke.i.RM.101.yuan.bu.no.i.i.onLRM.606.Th.lota

.wil.b.80.yuan.includin.5.yua.fo.airpor.constructio.fe.an.l5.yua.fo.extr.fue.tax.

Guest..OK.I*Lpa.i.cash.

Staff:MayIhaveyourpassport,sir?

Guest:Noproblem.

Staff...Hcr.i.you.tickct.you.chang.an.passport.Plcas.kcc.the.wclLThan.you.Mr.Smith.Good-

bye!

Guest:Good-bye!

Questions:1)WhichflightwilltheguesttaketoBeijing

2)Is(hereanydiscountfor(he(ickel?Howmuch?

PartIIVocabulary单词与短语

photocopv照相复印，影印

documenn文献，公文

copn复印件,复制品

computen电.

urgenadj紧急的,迫切的

standarn标准，水准，规范

minimua最少的,最低限度的

surv冲浪，做冲浪运动

surfthenet(电脑)上网

fan传真

incomina正来临的

theincomingfax发进来的传真

flighn（尤指飞机的.航班

flightnumber航班号

attenv参与

attendameeting开会

clasn等级，种类

cconomn（作定语）节约，节省

originaa最初的，原先的

n原文，原件

airporn机场

construction建设

fen费用

fuen燃料

tan税,税收

casn钱，现款

课后练习

（1）听句子写出单词或短语

①CanIusetheinyourbusinesscenterandane-mailtomyfriend?

（2）1havesonictoprintedatthemomentandIhopetogetithalfhour.

③I'1.writ.clow,thnumbe..It'.021

®Doyouwanttoprintitoutandmakesome?

(2)听对话写出单词或短语

Dialogue1

Staff.Goo.morninMar.spcakin..ho.ma..hcLyo.?

Guest:Goodmorning,IwanttoWuxibybus.

Staff:Forwhichday,please?

Guest:Around,nextMonday.

Dialogue2

Guest:I'mfromaclient.

StaffJus..minut..le.m.hav..chec..What'.tho.you.clien.?

Guest:JimmyfromtheBestClothingCompany.

Staff」'.SOFT..I*.hasn*ye..

Dialogue3

Staff.Goo.mornin..si..Ho.ma..hcl.yo.?

Guest:CanIhere?

Staff.Ccrtainl..si..You.roo.numbc.an.you.roo.car..pleas..

Guest:,andhereisthecard.

PartTwo

FoodandBeverageServices餐饮服务

Unit6WellHaveYouSeatedasSoonasWeGetaFreeTable.

第六单元一有空桌我们就安排您就坐。

UsefulSentences常用句型

1.Yo.wan.t.reserv..tabi.fo.6:45p.m.onOctobe.5l..A..right?

2.1preferaprivateroomoranon-smokingarea

3.Her.i.ou.men.an.th.win.list.1f1.b.bac.short1.t.tak.you.orders.

4.Whileyouarewaiting,wouldyoucaretohaveadrinkinourloungebarinthelobby?

5.Sorrytohavekeptyouwaiting,madam.

6.Wouldyoumindsittinginthemaindininghall,atableinthenon-smokingarea?

PartIDialogues常见会话

Dialoguel:TakingRestaurantReservations预定餐位

.Staff..Goo.moming.Ros.Restaurant.Mar.speaking.Ho.ma..hel.you?

.Guest..r.lik.t.hav..dinne.i.you.restauran.nex.Monday.Ca..resen-..tabi.now?

.Staff.Certainly.sir.Whe.wouLyo.lik.you.table.please?

.Guest..6:4.p.m.nex.Monday.

Staff..That，.Octobe.5t.,Monday.Ho.man.peopLar.ther.i.you.party.sir?

Guest.Six..nee..privat.room.

Staff:Certainly,sir.mayIhaveyourname,please?

Guest:UndertheroomofJohnSmith.

Staff..Ma..hav.you.telephon.number.Mr.Smith?

Guest:Sure.lt's.

Staff..Than.you.MR.Smith.Yo.wan.t.rcserv..tabl.fo.si.at6:4.p.m.o.Octohc.5t..A..right?

Guest:Exactly.

Staff.Than.yo.fo.callin.us.Mr.Smith.w.loo.fbrwar.t.sccin.yo.thcn.Goodbyc.

Questions:!)Whattimewouldtheguestlikehisreservation?

2)Whatdocsthestaffsaytorepeatthedetailsofthereservationinformation?

Dialgue2:GreetingandseatingGuests迎宾入座

Staff:Goodevening,Sir!WelcometoourRoseRestaurant!Doyouhaveareservation,sir?

Guest:Yes,it'sunderthenameofJohnSmith,

Staff..Lc.m.hav..chcckJoh.Smith.par.o.si.J.tha.corrcct?

Guest:That'sright.

Staff..Follo.me.Mr.Smith.

•••

Staff..Mr.Smith.thi.i.you.privat.room.

Guest:Whataniceroom!

Staff..Pleas.tak.you.seat.Hcr.i.you.men.an.th.win.list.

Guest.Than.you.I,.waitin.fo.m.friends.

Staff:Wouldyoulikeacupofteawhileawaiting?

Guest:OK.

Staff..Hcr.i.you.tca.Plcas.tak.you.tim.an.I,Lb.bac.shortLt.tak.you.ordcrs.

Questions:l)Hastheguestreservedthetableinthisrestaurant?

2)Whatarcpresentedtotheguestafterthegucst'stakingtheirscat?

Dialogue3:Li.ful.now.客满稍候。

Staff.Goo.aftemoon.madani.WeIcom.t.ou.restauranl.Hav.yo.go..reservation?

Guest.

No.no.yet.M.Chines.friend.recommende.th.Sichua.dishe.i.you.restauran(.Ca.w.tak..sea.an.havou.

lunc.her.now?

Staff..I*.s.sorry.madam.I.i.ful.now.ih.las.vacan.tabl.wa.reserve.3.ininule.ago.

Guest:Weshouldhavecalledyouearlier.

Staff:Wouldyoumindwaitingforabut15minutes、thereareanotherpeopleonthe

waitinglist.

Guest.O.no.w.ar.no.i..hurry.

Staff:MayIhaveyoursurnameoryourtelephone,madam?

Guest.M.nain.i.Susa.smith..wan..tabl.fo.thrcc.An..privat.roo.o..nonsmokin.arca.it,

l.b.muc.appreciate.i.yo.coul.arrang.i.o.us.

Staff.

W.wil.d.tha.fo.yo.a.soo.a.possible.Whil.yo.ar.waiting.woul.yo.car.t.hav..drin.i.ou.loung.ba.i.th.lo

bby.We'r.yo.an.hav.yo.seate.a.soo.a.w.ge..fre.table.

Staff.

Sorr.t.kep.yo.waiting.Mr.Smith.I*.afrai.w.don'.hav.privat.roo.a.thi.moment.bu.woul.yo.niin.sit

tin.i.th.mai.dinin.hall..tabi.i.th.nonsmokin.arca?

Guest:That'sgreat.

Staff.Plcas.ste.thi.way

Questions:l）Howlongdoestheguesthavetowait?

2）Wouldtheguestpreferanonsmokingarea?

PartIIVocabulary单词与短语

Resl