市场营销学（英文版第15版）课件 加里 ch9-16 Pricing Understanding and Capturing Customer Value-Sustainable Marketing

Marketing:AnIntroductionFifteenthEditionChapter9Pricing:UnderstandingandCapturingCustomerValueCopyright©2023,2020,2017PearsonEducation,Inc.AllRightsReservedObjectivesOutline(1of2)9.1Defineprice,identifythethreemajorpricingstrategies,anddiscusstheimportanceofunderstandingcustomer-valueperceptions,companycosts,andcompetitorstrategieswhensettingprices.9.2Identifyanddefinetheotherimportantexternalandinternalfactorsaffectingafirm’spricingdecisions.9.3Describethemajorstrategiesforpricingnewproducts.ObjectivesOutline(2of2)9.4Explainhowcompaniesfindasetofpricesthatmaximizestheprofitsfromthetotalproductmix.9.5Discusshowcompaniesadjustandchangetheirpricestotakeintoaccountdifferenttypesofcustomersandsituations.9.6Discussthemajorpublicpolicyconcernsandkeypiecesoflegislationthataffectpricingdecisions.FirstStop:PelotonForthePelotonfaithful,itisn’tjustaboutthepriceofaPelotonbike.It’saboutthevaluesreceivedfrommembershipinthedynamic,closelyconnectedPelotoncommunity.ObjectiveOutline9.1Defineprice,identifythethreemajorpricingstrategies,anddiscusstheimportanceofunderstandingcustomervalueperceptions,companycosts,andcompetitorstrategieswhensettingprices.PriceAmountofmoneychargedforaproductorserviceDeterminesafirm’smarketshareandprofitabilityProducesrevenueFigure9.1ConsiderationsinSettingPriceCustomerValue-BasedPricingBasedonbuyers’perceptionsofvalueratherthanontheseller’scostPriceisconsideredbeforethemarketingprogramisset.Typesofvalue-basedpricing:Good-valuepricingValue-addedpricingFigure9.2Value-BasedPricingversusCost-BasedPricingValue-AddedPricingValue-addedpricing:LuxuryouterwearbrandCanadaGoosecreateshigh-quality,carefullycraftedproductsthatkeepyouwarmintheharshestclimates,addingvaluethatmeritsitspremiumprices.Cost-BasedPricingBasedonthecostsofproducing,distributing,andsellingtheproductplusafairrateofreturnforeffortandriskTypesofcosts:Fixedcosts(overhead)VariablecostsTotalcostsTypesofCost-BasedPricingCost-pluspricing(markuppricing)AddingastandardmarkuptothecostoftheproductBreak-evenpricing(targetreturnpricing)Settingpricetobreakevenonthecostsofmakingandmarketingaproduct,orsettingpricetomakeatargetreturnFigure9.3Break-EvenChartforDeterminingTargetReturnPriceandBreak-EvenVolumeCompetition-BasedPricing(1of2)Settingpricesbasedoncompetitors’strategies,costs,prices,andmarketofferingsCompanyshouldaskseveralquestionstoassesscompetitors’pricingstrategies:Howdoesthecompany’smarketofferingcompareintermsofcustomervalue?Howstrongarecurrentcompetitors?Whataretheircurrentpricingstrategies?Competition-BasedPricing(2of2)Pricingversuscompetitors:Despiteitspremiumprices,customersbelievethatCaterpillargivesthemalotmorevalueforthepriceoverthelifetimeofitsmachines.ObjectiveOutline9.1SummaryThethreemajorpricingstrategiesincludeCustomervalue–basedpricingCost-basedpricingCompetition-basedpricingCustomervalueperceptions,companycosts,andcompetitorstrategiesareimportantconsiderationswhensettingprices.ObjectiveOutline9.2Identifyanddefinetheotherimportantexternalandinternalfactorsaffectingafirm’spricingdecisions.OtherInternalandExternalConsiderationsAffectingPriceDecisionsInternalfactorsOverallmarketingstrategy,objectives,andmixOrganizationalconsiderationsExternalfactorsMarketanddemandEconomyImpactonotherpartiesinitsenvironmentOverallMarketingStrategy,Objectives,andMixPricingdecisionsmustcoordinatewithpackaging,promotion,anddistributiondecisions.Positioningmaybebasedonprice.Targetcostingstartswithanidealsellingprice,thentargetscoststhatensurethepriceismet.Nonpricepositionscanbecreatedtodifferentiatethemarketingoffer.OrganizationalConsiderationsManagementdecideswhoshouldsetprices.VariesdependingonthesizeandtypeofcompanySmallcompanies—TopmanagementLargecompanies—DivisionalorproductmanagersIndustrieswithpriceasthekeyfactor—PricingdepartmentsPricinginDifferentTypesofMarketsPurecompetitionMonopolisticcompetitionOligopolisticcompetitionPuremonopolyPricinginMonopolisticCompetitionMarketsPricinginmonopolisticcompetitionmarkets:Bosesetsitspremiumaudioproductsapartnotbypricebutbythepowerofitsbrandandthehostofdifferentiatingfeatures.Figure9.4DemandCurvePriceElasticityofDemandMeasureofthesensitivityofdemandtochangesinpriceInelasticdemand:Demandhardlychangeswithasmallchangeinprice.Elasticdemand:Demandchangesgreatlywithasmallchangeinprice.EconomyFactorsimpactingpricingstrategiesBoomorrecessionInflationInterestratesResponsestothefrugalityofpostrecessionconsumersCutpricesandofferdiscountsDevelopmoreaffordableitemsRedefinevaluepropositionsOtherExternalFactorsCompanymustconsiderseveralotherfactorsinitsexternalenvironmentwhensettingprices.ResellersGovernmentSocialconcernsObjectiveOutline9.2SummaryFactorsaffectingafirm’spricingdecisions:Internal—marketingstrategy,objectives,marketingmix,andorganizationalconsiderationsExternal—natureofmarket,demand,economy,resellerneeds,andgovernmentactionsObjectiveOutline9.3Describethemajorstrategiesforpricingnewproducts.NewProductPricingStrategies(1of2)Market-skimmingpricing(priceskimming)SettingahighpricetoskimmaximumrevenuesfromthesegmentswillingtopaythehighpriceCompanymakesfewerbutmoreprofitablesalesMarket-penetrationpricingSettingalowpricetoattractalargenumberofbuyersandalargemarketshareNewProductPricingStrategies(2of2)Penetrationpricing:AmazonusedpenetrationpricingforAmazonPrimeVideoinmorethan240internationalmarketstobuildacustomerbaseandmakeheadwayagainsthigherpricedNetflix.ObjectiveOutline9.3SummaryStrategiesforpricingnewproductsincludeMarket-skimmingpricingMarket-penetratingpricingObjectiveOutline9.4Explainhowcompaniesfindasetofpricesthatmaximizestheprofitsfromthetotalproductmix.ProductMixPricingStrategiesTable9.1ProductMixPricingPricingSituationDescriptionProductlinepricingSettingpricesacrossanentireproductlineOptional-productpricingPricingoptionaloraccessoryproductssoldwiththemainproductCaptive-productpricingPricingproductsthatmustbeusedwiththemainproductBy-productpricingPricinglow-valueby-productstogetridoformakemoneyonthemProductbundlepricingPricingbundlesofproductssoldtogetherProductMixPricingCaptive-productpricing:NintendomakeslittleornoprofitonitsSwitchvideogameconsolebutmakesupforitthroughsalesofhigher-marginvideogames.ObjectiveOutline9.4SummaryThefirmusesthefollowingpricingstrategiestomaximizetheprofitsfromthetotalmix:ProductlinepricingOptionalproductsCaptiveproductsBy-productsProductbundlesObjectiveOutline9.5Discusshowcompaniesadjustandchangetheirpricestotakeintoaccountdifferenttypesofcustomersandsituations.PriceAdjustmentStrategiesTable9.2PriceAdjustmentsStrategyDescriptionDiscountandallowancepricingReducingpricestorewardcustomerresponsessuchasvolumepurchases,payingearly,orpromotingtheproductSegmentedpricingAdjustingpricestoallowfordifferencesin

customers,products,or

locationsPsychologicalpricingAdjustingpricesforpsychologicaleffectPromotionalpricingTemporarilyreducingpricestospurshort-runsalesGeographicalpricingAdjustingpricestoaccountforthegeographiclocationofcustomersDynamicpricingAdjustingpricescontinuallytomeetthe

characteristicsandneedsof

individualcustomersandsituationsInternationalpricingAdjustingpricesforinternationalmarketsDiscountandAllowancePricingDiscount—astraightreductioninpriceonpurchasesduringastatedperiodoftimeoroflargerquantitiesCash,quantity,functional,andseasonaldiscountsAllowance—promotionalmoneypaidtoretailersforanagreementtofeaturethemanufacturer’sproductsinsomewayTrade-inandpromotionalallowancesSegmentedPricingSellingaproductorserviceattwoormoreprices,wherethedifferenceinpricesisnotbasedondifferencesincostsFormsofsegmentedpricing:Customer-segmentpricingProductformpricingLocation-basedpricingTime-basedpricingPsychologicalPricingConsidersthepsychologyofpricesandnotsimplytheeconomicsThepricesayssomethingabouttheproduct.Referenceprices:PricesthatbuyerscarryintheirmindsandrefertowhenlookingatagivenproductPromotionalPricingTemporarilypricingproductsbelowthelistpricetoincreaseshort-runsalesFormsofpromotionalpricing:Discountsandspecial-eventpricingLimited-timeoffersandcashrebatesLow-interestfinancingandlongerwarrantiesFreemaintenanceGeographicalPricingFOB-originpricingUniform-deliveredpricingZonepricingBasing-pointpricingFreight-absorptionpricingDynamicandPersonalizedPricing(1of2)Dynamicpricing:AdjustingpricescontinuallytomeetthecharacteristicsandneedsofindividualcustomersandsituationsPrevalentonlinewheretheInternetintroducesanewageoffluidpricingDynamicandPersonalizedPricing(2of2)Dynamicpricingbenefitsbothsellersandbuyers.ArmedwithmobilesappslikeShopSavvy,shopperstakeadvantageoftheconstantpriceskirmishesamongsellers,snapupgooddeals,andleverageretailerprice-matchingpolicies.InternationalPricingPricedecisionsofinternationalcompaniesSetauniformworldwidepriceAdjustpricestoreflectlocalmarketconditionsandcostconsiderationsPriceschargeddependonmanyfactorsEconomicconditionsCompetitivesituationsLawsandregulationsNatureofthewholesalingandretailingsystemConsumerperceptionsandpreferencesCompany’smarketingobjectivesCostsofsellinginanothercountryObjectiveOutline9.5SummaryCompaniesapplyavarietyofpriceadjustmentstrategies:DiscountandallowancepricingSegmentedpricingPsychologicalpricingPromotionalpricingGeographicalpricingDynamicpricingInternationalpricingObjectiveOutline9.6Discussthemajorpublicpolicyconcernsandkeypiecesoflegislationthataffectpricingdecisions.InitiatingPriceChangesReasonsforpricecuts:ExcesscapacityFallingdemandAttempttodominatethemarketReasonsforpriceincreases:CostinflationOver-demandReactionstoPriceChangesBuyer’sperspectivePriceincrease:Productismoreexclusiveorbettermade.Companyisbeinggreedy.Pricecut:Brandwantstogetabetterdealonanexclusiveproduct.Product’squalityhasbeenreduced.Company’simagehastarnished.Competitor’sperspectivePricecut:Companyistryingtograbalargermarketshare.Companyisdoingpoorlyandtryingtoboostitssales.Companywantsthewholeindustrytocutpricestoincreasetotaldemand.Figure9.5RespondingtoCompetitorPriceChangesFigure9.6PublicPolicyIssuesinPricingObjectiveOutline9.6SummaryCustomers’andcompetitors’reactionsmustbeconsideredwheninitiatingapricechange.Buyerreactionsareinfluencedbythemeaningcustomersseeinthepricechange.Competitors’reactionsflowfromasetreactionpolicyorananalysisofeachsituation.Anyresponsetoacompetitor’spricechangeshouldconsidermanyfactors.FinalThoughtsWhyiscost-basedpricingnottherightwaytopriceeverything?CopyrightThisworkisprotectedbyUnitedStatescopyrightlawsandisprovidedsolelyfortheuseofinstructorsinteachingtheircoursesandassessingstudentlearning.Disseminationorsaleofanypartofthiswork(includingontheWorldWideWeb)willdestroytheintegrityoftheworkandisnotpermitted.Theworkandmaterialsfromitshouldneverbemadeavailabletostudentsexceptbyinstructorsusingtheaccompanyingtextintheirclasses.Allrecipientsofthisworkareexpectedtoabidebytheserestrictionsandtohonortheintendedpedagogicalpurposesandtheneedsofotherinstructorswhorelyonthesematerials.Marketing:AnIntroductionFifteenthEditionChapter10MarketingChannels:DeliveringCustomerValueCopyright©2023,2020,2017PearsonEducation,Inc.AllRightsReservedObjectivesOutline(1of2)10.1

Explainwhycompaniesusemarketingchannelsanddiscussthefunctionsthesechannelsperform.10.2Discusshowchannelmembersinteractandhowtheyorganizetoperformtheworkofthechannel.10.3Identifythemajorchannelalternativesopentoacompany.ObjectivesOutline(2of2)10.4Explainhowcompaniesselect,motivate,andevaluatechannelmembers.10.5Discussthenatureandimportanceofmarketinglogisticsandintegratedsupplychainmanagement.FirstStop:AirbnbAirbnb’schanneldisruptionhassignificantlyreshapedthehabitsofmanyoftheworld’svacationtravelers.WithAirbnb,you“belongAnywhere.”ObjectiveOutline10.1Explainwhycompaniesusemarketingchannelsanddiscussthefunctionsthesechannelsperform.SupplyChainsUpstreampartnerssupplytherawmaterials,components,parts,information,finances,andexpertiseneededtocreateaproductorservice.Downstreampartnersserveasdistributionchannelsthatlinkthefirmanditscustomers.ValueDeliveryNetwork(1of2)Anetworkcomposedofthecompany,suppliers,distributors,and,ultimately,customerswhopartnerwitheachothertoimprovetheperformanceoftheentiresystemindeliveringcustomervalueValueDeliveryNetwork(2of2)Valuedeliverynetwork:Inmakingandmarketingitslinesofcars,Toyotamanagesahugenetworkofpeoplewithinthecompanyplusthousandsofoutsidesuppliers,dealers,andmarketingservicefirmsthatworktogethertodeliverthebrand’s“Let’sGoPlaces”and“Let’sGoBeyond”promises.MarketingChannels(DistributionChannels)InterdependentorganizationsthathelpmakeaproductorserviceavailableforuseorconsumptionChanneldecisionsAffecteveryothermarketingdecisionCanleadtocompetitiveadvantageMayinvolvelong-termcommitmentstootherfirmsFigure10.1

HowaDistributorReducestheNumberofChannelTransactionsHowChannelMembersAddValueIntermediariescreategreaterefficiencyinmakinggoodsavailabletotargetmarkets.Marketingintermediariestransformtheassortmentsofproductsmadebyproducersintotheassortmentswantedbyconsumers.Intermediariesbridgethemajortime,place,andpossessiongapsthatseparategoodsandservicesfromusers.KeyFunctionsPerformedbyChannelMembersHelptocompletetransactionsInformationPromotionContactMatchingNegotiationHelptofulfillthecompletedtransactionsPhysicaldistributionFinancingRisktakingNumberofChannelLevels(1of2)Channellevel:AlayerofintermediariesthatperformsworkinbringingtheproductanditsownershipclosertothefinalbuyerDirectmarketing

channel:NointermediarylevelsIndirectmarketingchannels:OneormoreintermediarylevelsNumberofChannelLevels(2of2)Typesofflowsthatconnecttheinstitutionsinthechannel:PhysicalflowofproductsFlowofownershipPaymentflowInformationflowPromotionflowFigure10.2

ConsumerandBusinessMarketingChannelsObjectiveOutline10.1SummaryValuedeliverynetworkIntermediariesformthemarketingchannel(ordistributionchannel)Marketingchannelfunctions:Transaction,information,communication,matching,negotiation,physicaldistribution,financing,andrisktakingObjectiveOutline10.2Discusshowchannelmembersinteractandhowtheyorganizetoperformtheworkofthechannel.ChannelBehavior(1of2)Channelconflict:Disagreementsamongmarketingchannelmembersongoals,roles,andrewardsHorizontalconflictoccursamongfirmsatthesamelevelofthechannel.Verticalconflictoccursbetweendifferentlevelsofthesamechannel.ChannelBehavior(2of2)“Channelconflict:AhighleveloffranchiseediscontentisworrisometoMcDonald’s.There’sahugeconnectionbetweenfranchiseesatisfactionandcustomerservice.Figure10.3

ComparisonofConventionalDistributionChannelwithVerticalMarketingSystemVerticalMarketingSystemsAverticalmarketingsystem(VMS)consistsofproducers,wholesalers,andretailersactingasaunifiedsystem.TherearethreetypesofVMSs:CorporateContractualAdministeredHorizontalMarketingSystem(1of2)Twoormorecompaniesatoneleveljointogethertofollowanewmarketingopportunity.HorizontalMarketingSystem(2of2)Horizontalmarketingsystems:TargetpartnerswithCVSHealth,whichoperatesstores-within-storestothebenefitofall—Target,CVS,andtheirmutualcustomers.MultichannelDistributionSystemsAsinglefirmsetsuptwoormoremarketingchannelstoreachcustomersegments.Advantages:ExpansionofsalesandmarketingcoverageTailor-madeproductsandservicesforthespecificneedsofcustomersegmentsDisadvantages:HardertocontrolGeneratesconflictFigure10.4

MultichannelDistributionSystemDisintermediation(1of2)OccurswhenproductorserviceproducerscutoutmarketingchannelintermediariesorwhenradicallynewtypesofchannelintermediariesdisplacetraditionalonesDisintermediation(2of2)Disintermediationanddisruption:Lyftandotherinnovativeapp-basedrideservicesarerapidlydisintermediatingconventionaltaxicabandurbantransportationsystemsbyofferingbettercustomerexperiencesatlowerfares.ObjectiveOutline10.2SummaryHorizontalandverticalchannelconflictConventionaldistributionsystem,verticalmanagementsystem(VMS),andhorizontalmarketingsystemMultichanneldistributionsystemDisintermediationObjectiveOutline10.3Identifythemajorchannelalternativesopentoacompany.ChannelDesignDecisionsMarketingchanneldesigninvolvesdesigningeffectivemarketingchannelsby:AnalyzingcustomerneedsSettingchannelobjectivesIdentifyingmajorchannelalternativesEvaluatingthealternativesMajorChannelAlternativesTypesofintermediariesreferstochannelmembersavailabletocarryoutchannelwork.NumberofintermediariestouseIntensivedistributionExclusivedistributionSelectivedistributionResponsibilitiesofeachchannelmemberDesigningInternationalChannelsChannelstrategiesshouldbeadaptedtotheexistingstructureswithineachcountry.Distributionsystemscanhavemanylayersandalargenumberofintermediaries.Customsandgovernmentregulationscanrestrictdistributioninglobalmarkets.ObjectiveOutline10.3SummaryChanneldesignbeginswithassessingneeds,objectivesandconstraintsCompanydeterminesmajorchannelalternativesTypes,numberofintermediariesandchannelresponsibilitiesChannelalternativesevaluatedaccordingtoeconomic,control,andadaptivecriteriaChannelmanagement—selectingqualifiedintermediaries,motivatingthemandevaluatingregularlyObjectiveOutline10.4Explainhowcompaniesselect,motivate,andevaluatechannelmembers.ChannelManagementDecisions(1of2)SelectingchannelmembersManagingandmotivatingchannelmembersEvaluatingchannelmembersChannelManagementDecisions

(2of2)Selectingchannels:ThechannelfeudbetweenFedExfromAmazonrisksdamagingbothcompanies’opportunitieswhileatthesametimepotentiallyinconveniencingtheirmutualcustomers.PublicPolicyandDistributionDecisionsExclusivedistributionExclusivedealingExclusivearrangements(ClaytonAct)arelegalaslongasthepartiesDonotsubstantiallylessencompetitionortendtocreateamonopolyEnterintotheagreementvoluntarilyObjectiveOutline10.4SummaryMarketingchannelmanagementcallsforselecting,managing,andmotivatingindividualchannelmembersandevaluatingtheirperformanceovertime.Companymustsellnotonlythrough

theintermediariesbutalsowith

them.ObjectiveOutline10.5Discussthenatureandimportanceofmarketinglogisticsandintegratedsupplychainmanagement.MarketingLogistics(PhysicalDistribution)Planning,implementing,andcontrollingthephysicalflowofmaterials,finalgoods,andrelatedinformationfrompointsoforigintoconsumptionCustomer-centeredlogistics:MarketplacebackwardstothefactoryorsourcesofsupplyOutboundlogisticsInboundlogisticsReverselogisticsFigure10.5

SupplyChainManagementMarketingLogisticsandSupplyChainManagementThegoalofmarketinglogisticsistodeliveratargetedlevelofcustomerserviceattheleastcost.LogisticsfunctionsincludeWarehousingInventorymanagementTransportationLogisticsinformationmanagementWarehousing(1of2)Storagewarehousesstoregoodsformoderatetolongperiods.Distributioncentersarelarge,highlyautomatedwarehousesthatreceivegoods,takeorders,fillthem,anddelivergoodstocustomers.Warehousing(2of2)High-techdistributioncenters:Amazonemploysteamsofsuper-retrievers—Day-Glo-orangeKivarobots—tokeepitsfulfillmentcentershumming.InventoryManagementShouldbedoneinacosteffectiveandprofitablemannerJust-in-timelogisticssystemsRadiofrequencyidentification(RFID),smarttagtechnology,givesthephysicallocationofaproduct.Transportation(1of2)Transportation:Inshippinggoodstotheirwarehouses,dealers,andcustomers,companiescanchooseamongmanytransportationmodes,includingtruck,rail,water,pipeline,andair.Muchoftoday’sshippingrequiresmultiplemodes.Transportation(2of2)FactorsaffectedbychoiceoftransportationPricingofproductsDeliveryperformanceConditionofgoodsCustomersatisfactionModesTrucks,railroads,watercarriers,pipelines,aircarriers,andtheinternetMultimodaltransportationCombiningtwoormoremodesoftransportationPiggyback,fishyback,trainship,andairtruckLogisticsInformationManagementFlowsofinformationcloselylinkedtochannelperformanceInformationcanbesharedandmanagedthroughElectronicdatainterchange(EDI)Vendor-managedinventory(VMI)IntegratedLogisticsManagementEmphasizesteamworkbothinsidethecompanyandamongallthemarketingchannelorganizationsFormingcross-functionalteamsinsidethefirmBuildinglogisticspartnershipsOutsourcingtothird-partylogisticsprovidersforfunctionsrequiredtogetaclient’sproducttomarketObjectiveOutline10.5SummaryMarketinglogistics—outboundlogistics,inboundlogistics,andreverselogisticsMajorlogisticsfunctions—warehousing,inventorymanagement,transportation,andlogisticsinformationmanagementIntegratedsupplychainmanagementThird-partylogistics(3PL)providersFinalThoughtsWhatdoyouthinkisthemostcriticalfunctionperformedinlogistics?Explainwhyanddescribehowthefieldischangingandwhatyouthinkwillhappeninthefuture.CopyrightThisworkisprotectedbyUnitedStatescopyrightlawsandisprovidedsolelyfortheuseofinstructorsinteachingtheircoursesandassessingstudentlearning.Disseminationorsaleofanypartofthiswork(includingontheWorldWideWeb)willdestroytheintegrityoftheworkandisnotpermitted.Theworkandmaterialsfromitshouldneverbemadeavailabletostudentsexceptbyinstructorsusingtheaccompanyingtextintheirclasses.Allrecipientsofthisworkareexpectedtoabidebytheserestrictionsandtohonortheintendedpedagogicalpurposesandtheneedsofotherinstructorswhorelyonthesematerials.Marketing:AnIntroductionFifteenthEditionChapter11RetailingandWholesalingCopyright©2023,2020,2017PearsonEducation,Inc.AllRightsReservedObjectivesOutline11.1

Explaintheroleofretailersinthedistributionchannelanddescribethemajortypesofretailers.11.2

Discusshowretailersareusingomni-channelmarketingtomeetthecross-channelshoppingbehavioroftoday’sdigitallyconnectedconsumers.11.3

Describethemajorretailermarketingdecisions.11.4Discussthemajortrendsanddevelopmentsinretailing.11.5Explainthemajortypesofwholesalersandtheirmarketingdecisions.FirstStop:Walmart:ABattlebetweenTitansintheNewWorldofRetailWalmarthasinvestedheavilytobuilditsomni-channelcapabilitiestobetterservetoday’smobile-first,omni-channelconsumers.ObjectiveOutline11.1Explaintheroleofretailersinthedistributionchannelanddescribethemajortypesofretailers.Retailing:ConnectingBrandswithConsumersActivitiesinvolvedinsellinggoodsorservicesdirectlytoconsumersfortheirpersonaluseRetailer:BusinesswhosesalescomeprimarilyfromretailingTheShiftingRetailingModelShoppermarketing:FocusingtheentiremarketingprocesstowardturningshoppersintobuyersastheyapproachthepointofsaleOmni-channelretailing:Creatingaseam-lesscross-channelbuyingexperiencethatintegratesin-store,online,andmobileshoppingTypesofRetailersRetailerclassificationcanbebasedonAmountofserviceofferedBreadthanddepthoftheproductlinesRelativepriceschargedWaytheyareorganizedAmountofServiceSelf-serviceretailersServecustomerswhoarewillingtoperformtheirownlocate-compare-selectprocessLimited-serviceretailersCarrymoreshoppinggoodsaboutwhichcustomersneedinformationProvidemoresalesassistanceFull-serviceretailersCarrymorespecialtygoodsAssistcustomersineveryphaseoftheshoppingprocessMajorStoreRetailerTypes(1of2)TypeDescriptionExamplesSpecialtystoreAstorethatcarriesanarrowproductlinewithadeepassortment,suchasapparelstores,sporting-goodsstores,furniturestores,florists,andbookstores.RE

I,SunglassHut,Sephora,Williams-SonomaDepartmentstoreAstorethatcarriesseveralproductlines—typicallyclothing,homefurnishings,andhouseholdgoods—witheachlineoperatedasaseparate

departmentmanagedbyspecialistbuyersor

merchandisers..Macy’s,Sears,NeimanMarcusSupermarketArelativelylarge,low-cost,low-margin,high-volume,self-serviceoperation

designedtoservetheconsumer’stotalneedsforgroceryandhousehold

products.Kroger,Publix,Safeway,SuperValu.ConveniencestoreArelativelysmallstorelocatednearresidentialareas,open24/7,andcarrying

alimitedlineofhigh-turnoverconvenienceproductsatslightlyhigherprices.7-Ele