饭店英语考试题库及答案

饭店英语考试题库及答案一、选择题（8题，每题3分，共24分）

1.Inarestaurant,whenacustomerasksforthebill,whichphraseshouldthewaiterusetorespond?

A."Sure,Iwillbringitrightaway."

B."Doyouwanttoordersomethingelse?"

C."Thebillisveryhightoday."

D."Youalreadypaidforit."

2.Howdoyousay"water"inEnglishwhenorderingatarestaurant?

A."Juice"

B."Coffee"

C."Tea"

D."Water"

3.Ifacustomerasksforatablefortwo,whichresponseisappropriate?

A."Weonlyhavetablesforone."

B."Sure,yourtableisready."

C."Doyouneedmenus?"

D."Howmanypeopleareinyourgroup?"

4.Whatisthecorrectwaytosay"Iwouldliketohavethemenu,please"?

A."Iwantthemenunow."

B."CanIseethemenu?"

C."Themenuishere."

D."Idon'tneedthemenu."

5.Whenacustomersays"Thisfoodistoospicy,"whichresponseisbest?

A."Yes,itisveryspicy."

B."Iagree,youshouldaskforlessspice."

C."Itisnotspicyatall."

D."Youshouldeatmoreofit."

6.Howdoyousay"check"inthecontextofarestaurantbill?

A."Receipt"

B."Bill"

C."Menu"

D."Order"

7.Ifacustomerasksforarecommendation,whichphraseisappropriate?

A."Wehaveaspecialtoday."

B."Whatdoyouwanttoeat?"

C."Irecommendoursignaturedish."

D."Doyouhaveanyallergies?"

8.Whatisthecorrectwaytosay"Iamreadytoorder"?

A."Iamdoneeating."

B."Iamreadytopay."

C."Iamreadytoorder."

D."Iwanttoseethemenuagain."

二、（一）多项选择题（5题，每题4分，共20分）

1.Whichofthefollowingarecommonphrasesusedinarestaurant?

A."CanIhavethebill,please?"

B."Iwouldliketoorderasalad."

C."Thisfoodistoosalty."

D."Doyouhaveanyvegetarianoptions?"

E."Iamallergictonuts."

2.Whataresomecommonitemsonarestaurantmenu?

A.Soup

B.Salad

C.Maincourse

D.Dessert

E.Beverage

3.Whichofthefollowingarepolitewaystoaskforsomethinginarestaurant?

A."CanIhavethemenu,please?"

B."Ineedmorewater."

C."Thisfoodisnotgood."

D."Doyouhaveanyrecommendations?"

E."Iwouldliketopaythebill."

4.Whataresomecommonphrasesusedtodescribefood?

A."Spicy"

B."Sour"

C."Sweet"

D."Bland"

E."Exquisite"

5.Whichofthefollowingarecommonphrasesusedtorespondtoacustomer?

A."Yes,wehavethat."

B."Iamsorry,weareoutofthat."

C."Sure,Iwillbringitrightaway."

D."CanIhelpyouwithanythingelse?"

E."Thebillisready."

（二）判断题（7题，每题2分，共14分）

1.Itisappropriatetoaskforthebillimmediatelyafterordering.

2.Saying"Iamallergictoseafood"isapolitewaytocommunicatedietaryrestrictions.

3.Itisnormaltocomplainabouttheserviceifitisnotgood.

4.Offeringarecommendationisagoodwaytoengagewithcustomers.

5.Itisimportanttosmileandbefriendlywhenservingcustomers.

6.Saying"Thisfoodistooexpensive"isapolitewaytoexpressdissatisfaction.

7.Itisappropriatetoaskforadiscountiftheservicewaspoor.

三、（一）填空题（10题，每题2分，共20分）

1.Whenacustomerasksforthe______,youshouldbringthemenu.

2.Ifacustomersays"______,"itmeanstheywanttopaythebill.

3.Tosay"Iwouldlikeaglassofwater,please,"usethephrase"______."

4.Whenacustomerasksforatableforone,youcanrespondwith"______."

5.Tosay"Thisfoodistoospicy,"usethephrase"______."

6.Whenacustomerasksforarecommendation,youcansay"______."

7.Tosay"Iamreadytoorder,"usethephrase"______."

8.Whenacustomersays"______,"itmeanstheywanttoorderaspecificdish.

9.Tosay"Iamallergictonuts,"usethephrase"______."

10.Whenacustomerasksiftheyhaveanyvegetarianoptions,youcansay"______."

（二）计算题（3题，每题4分，共12分）

1.Ifatablefortwocosts$50andthecustomerleavesa20%tip,howmuchisthetip?

2.Ifadishcosts$15andthecustomerwantstoadda$5side,howmuchwillthetotalbe?

3.Ifatableforfourcosts$80andthecustomerleavesa15%tip,howmuchisthetip?

四、综合题（2题，每题10分，共20分）

1.Describethestepsawaitershouldtakewhenacustomerasksforarecommendation.

2.Explainhowtohandleasituationwhereacustomeriscomplainingabouttheservice.

五、材料分析题（2题，每题14分，共28分）

1.Acustomerenterstherestaurantandsays,"Iwouldliketohaveatableforone."Describehowyou,asawaiter,shouldrespondandwhatstepsyoushouldtakenext.

2.Acustomerordersadishandthensays,"Thisfoodistoospicy."Describehowyou,asawaiter,shouldrespondandwhatactionsyoushouldtakenext.

答案部分：

一、选择题

1.A

2.D

3.B

4.B

5.B

6.B

7.C

8.C

二、（一）多项选择题

1.A,B,C,D,E

2.A,B,C,D,E

3.A,B,D,E

4.A,B,C,D,E

5.A,B,C,D,E

（二）判断题

1.False

2.True

3.True

4.True

5.True

6.False

7.True

三、（一）填空题

1.menu

2.check

3.Iwouldlikeaglassofwater,please

4.Sure,yourtableisready

5.Thisfoodistoospicy

6.Irecommendoursignaturedish

7.Iamreadytoorder

8.Iwouldliketoorder...

9.Iamallergictonuts

10.Wehaveafewvegetarianoptions

（二）计算题

1.$10

2.$20

3.$12

四、综合题

1.Whenacustomerasksforarecommendation,thewaitershouldfirstsmileandbefriendly.Then,theyshouldaskthecustomeriftheyhaveanydietaryrestrictionsorpreferences.Afterthat,thewaitercansuggestafewdishesthatarepopularornew,explainingwhytheyaregoodchoices.Finally,thewaitershouldbereadytotakethecustomer'sorder.

2.Whenacustomeriscomplainingabouttheservice,thewaitershouldfirstlistenattentivelyandempathetically.Then,theyshouldapologizefortheinconvenienceandofferasolutionorcompensationifpossible.Thewaitershouldalsotakenoteofthecomplainttoinformthemanagement.Finally,thewaitershouldensurethatthecustomerissatisfiedwiththeresolution.

五、材料分析题

1.Whenacustomersays,"Iwouldliketohaveatableforone,"thewaitershouldfirstsmileandbefriendly.Then,thewaitershouldcheckifthereisanavailabletableforone.I