民航英语基础教程

民航实用英语ObjectiveDiscussiononBriefingONTENTSChapterOneThePre-FlightBriefingChapterOneThePre-FlightBriefingBeforetheflight,cabincrewmembersneedtoreportontimeandgettoknoweverybody.It’scompulsorytohaveallcrewmemberstoremembertheflightsafetyissuesandserviceassignmentaccordingtotheaircrafttypeandflighttime.Therefore,thecrewbriefingisimportant;ithelpstoestablishthebasisforcommunication,setthetoneforhoweveryonewillworktogether,andensureasafeandpleasurableflightbyreviewinginformationandprocedures.Guidance1Objectives2Howdothecabinattendantsgreetcrewmembers?Whatcontentsdoesthepre-flightbriefingconsistof?ObjectiveDiscussiononBriefingObjectiveDiscussiononBriefing

BackgroundInformation在每次航班执行之前，乘务组员必须在公司专门的航前准备会地点或者机场指定地点进行航前准备会。在准备会中，乘务长会根据各个乘务员的资历和条件进行飞行任务的安排，例如乘务员座位，客舱服务区域，服务程序，飞行安全负责范围，发生紧急情况时所需工作等，并让整个乘务组对航班基本情况，例如飞行时间、距离、目的地、天气、飞行航线、航程情况等有所了解。GettingStartedSectionOneDiscussthefollowingquestionsingroups.Whichkindofpeopleneedtoattendthepre-flightbriefing?Whataretheydoingaccordingtothepicture?Whatdotheyusuallydiscussatthebriefing?LearningSectionTwoUsefulExpressions1．Hi!Goodmorningeveryone,andwelcometoflightCA889.We’reboundforParisonaBoeing777-200andtheflighttimeis11hoursand45minutes.Iamthepurserinchargeoftoday’sflight.2．MynameisChris,I’vebeenflyingfor8years,nomedicalbackground,andIcanspeakChinesemandarinandalittlebitofJapanese.3．Well,let’sgothroughsomeflightdetails.4．Thedeparturetimeis15:30andtheestimatedtimeofarrivalis20:15localtimeintheevening.5．Todayweexpect28passengersinbusinessclassand211ineconomy.6．Accordingtothismorning’sweatherforecast,Pariswillseeahighof24℃,76℉,andsunnyskies.7．NowIwilldefineyourpositionsanddoorresponsibilities.8．OK,asusual,I’mgoingtoaskyousomesafetyandmedicalrelatedquestions.Areyouready?9．Sorrytocutin.I’malittlebitconfusedaboutthetiming.DialoguesDialogueA(CC=CabinCrew)Purser：LadiesandGentlemen,mayIhaveyourattentionplease?Shallwebeginourpreflightbriefing?CC：Yes,weareready.Purser：Beforeourbriefing,I’dliketointroducemyselftoyou.MynameisChris,I’vebeenflyingfor8years,nomedicalbackground,andIcanspeakChinesemandarinandabitofJapanese.OK,everyone,pleasegoaheadwithyourself-introduction.Alice：Nicetomeetyou,I’mAliceWang.Ilearnedsomemedicalknowledgebefore.IhopeIcangivesomehelpincaseofsomemedicalsituationonboard,thankyou.Jacky：MynameisJackyChen,it’smypleasuretomeetyouallfortheflight.Vivian：Gladtomeetyouall,dearcolleagues,mynameisVivianZhang.Iliketoworkwithdifferentpeople,hopingwecanhavegoodteamworkfortheflight.Thankyou.DialogueBPurser：Hi!Goodmorningeveryone,andwelcometoflightCA889.Well,let’sgothroughsomeflightdetails.We’reboundforParisonaBoeing777-200andtheestimatedflighttimeis11hoursand45minutes.Iamthepurserinchargeoftoday’sflight.CC：Excuseme,purser?WhatisthedistancefromBeijingtoParis?Purser：ThedistancebetweenBeijingandParisis8500kilometers.CC：Thankyou.DialogueCPurser：LadiesandGentlemen,let’slookattoday’sflightinformation.Thedeparturetimeis15:30andtheestimatedtimeofarrivalis20:15localtimeintheevening.ThetimedifferencebetweenBeijingandParisis7hours.Accordingtothismorning’sweatherforecast,Pariswillseeahighof24℃,76℉,andsunnyskies.CC：Excuseme,howaboutthecabinservicetoday?Purser：Cabinserviceintoday’sflightistheserviceoflunchanddinnerwithdrink.CC：Thankyou,Iknow.DialogueDPurser：Nowlet’stalkaboutthepassengerinformationonboard.Alice,canyoutellmehowmanypassengersarecheckedinfirstclassandeconomyclass?CC：Todayweexpect28passengersinbusinessclassand211ineconomy.Purser：Howaboutthespecialpassengers,Jacky?CC：Wehave3vegetariansinfirstclassandonewheelchairpassengeron37Bineconomyclass.Purser：Goodjob.DialogueEPurser：NowIwilldefineyourpositionsanddoorresponsibilities.Alice,youareR1today,inchargeoftheR1doorandthebusinessforwardgalley.Vivian,youwillbeL2today,inchargeofL2andR2doorsandbusinesssecondcabinrow5to7.Jacky,L3,SallyR3,EmmaR4,LindaL4,allofyou4guyswillbeworkingintheeconomy!Areweallclearaboutthepositions?CC：Yes,Madam!DialogueFPurser：OK,asusual,I’mgoingtoaskyousomesecureandmedicalrelatedquestions.Areyouready?CC：Yes!Purser：(turntoAlice)Alice,afteradecompression,whatshouldyoudowhenyouareinformedtogetupfromyourseatbythecockpitcrews?Alice：Obtainanoxygenbottle,checkothercrewmembersandcrewrestareabeforecheckingpassengers;checkpassengersseatbeltsfastened,lavatoriesarevacant;advisethepurserofthestatusofthecabin(e.g.structure)andanypassenger/crewsinjuries.Purser：Wow!Welldone,Alice,youhaveagoodgrasp!Goodjob!Alice：Thankyou,Chris.Purser：(turntoVivian)Vivian,whatisthetreatmentforfainting?Vivian：Ifthecasualtyisconscious,sithimdown,askhimtoleanforwardandplacehisheadbetweenhiskneesandtakedeepbreath;ifthecasualtybecomesunconscious,laythepersondown,raiselegsandmonitorbreathingandpulsing.Purser：Youdoagoodjob,Vivian.Safetyisalwaysourpriority.Weshouldalwaysbecautiousaboutthesafetyandfirstaidissuesallthetime.DialogueGPurser：Well,nowlet’sturntothecabinserviceissues.Attitudeisamajorpartofourcabinservicetoourpassengers.Pleaseremembertobeniceandfriendly.Whentalkingtoapassenger,mindthetoneofyourvoice,bodylanguageanduseeyecontact.Mostofthepassengerswillfallasleepbythetimeweofferdrinksafterthemealservice,don’twakethemup.Justofferthosewhoareawake.Sincetheflightisquitelong;somepassengersmaywanttogetsomerestduringtheflight.Dominimizethegalleynoisebecauseitisveryclosetothecabin.Speaksoftlyandwalkquietly.Anythingelseyouarenotsureaboutthisflightbeforeweleave?…Purser：OK.Haveahappyflight,everyone!Let’sgo.Usefulwordspursern.乘务长captainn.机长vegetariann.素食者Announcementn.广播词medicaladj.医学的pre-flightbriefing航前准备会aircrafttype机型estimatedflighttime预计飞行时间flightroute飞行线路departuretime出发时间，离港时间estimatedtimeofarrival预计抵达时间cabinservice客舱服务passengerinformation乘客信息firstclass头等舱businessclass商务舱economyclass经济舱specialpassenger特殊乘客QuizDirections：Pleasefillintheblankswiththeappropriatewords.1．Thecabinattendantsneedtohavethe________beforetheflight.2．Excuseme,purser,howlongisthe________fromChengdutoBeijing?3．Aftertheflightsafetyissues,nowlet’sdiscussabout________issues.YourTurnSectionThreeListeningWordsDirections：Pleasetickthewordyouarehearingineachgroup.1．A.floorB.flowerC.flourD.flow2．A.quiteB.quietC.quiltD.quit3．A.findB.foundC.fineD.five4．A.likeB.luckC.lackD.let5．A.mealB.mailC.millD.mileStatementsDirections：Inthispartyouwillhearashortstatement.Listencarefullyandchoosethesentencewhichistheclosesttowhatyouhaveheard.1．A．Thecockpitcrewhasthebriefinginthecockpit.B．Thecabincrewdoesnotneedtohavethebriefingwiththecockpit.C．Thecockpitandcabincrewhavethebriefinginfirstclass.D．Thecockpitdidnotmakethebriefingwiththecabincrew.2．A．Johnisthecaptainoftheflight,andit’shistrainingflight.B．Alexisthefirstofficeroftheflight,andit’shistrainingflight.C．Alexisthecommanderoftheflight.D．Johnisthefirstofficeroftheflight,andit’shistrainingflight.3．A．Theestimatedflighttimewillbeabout8hrs30mins.B．Theestimatedflighttimewillbeshorterthan8hrs30mins.C．Theestimatedflighttimewillbelongerthan8hrs30minsduetotheflowcontrol.D．TheweatherinBeijingiscold.4．A．Theflightwillhavesomelightturbulencebecauseoftheheadwind.B．Therewillbenoturbulenceduringthewholeflight.C．Theywillencounterthemoderateorsevereturbulenceduringthewholeflight.D．TheywillanticipatesomemoderatetosevereturbulencewhentheairplaneiscrossingovertheHimalayas.5．A．Themealservicehastobedelayedto22:10.B．Themealservicecanbedoneontime.C．Themealservicehastobecanceled.D．Themealservicehastobedone10minsaheadofschedule.6．A．Thecabincrewcansitdownduringthewholeflight.B．Thecockpitwilltrytogivethecabincrewthewarningtositintheircrewseatsifthemoderateturbulencehappens.C．Thecockpitwillgivetheturbulencewarningtothepassengers.D．Therewillbenoturbulencewarninggivenbythecockpitcrew.DictationDirections：Listentothefollowingdictationandfillintheblankswithexactwordsorphrases.CrewBriefingThecrewbriefingisimportantbecauseithelpsto:________thebasisfor________;Setthetoneforhoweveryonewillworktogether;Ensureasafeandpleasurableflightby________and________thatareimportantfor________and________.Ifthemembersofthecrewhavenotworkedtogetherpreviously,thentheyare_______toeachotherandtheyreviewtheirexpectationsforthatspecificflight.They________thedetailsoftheflight,_______and_______andshareimportant________.SpeakingSubstitution1．MayIintroducemyself?Mynameis…2．Iwantto/wouldliketointroducemyself.3．Letmeintroducemyself.4．Mynameis…DiscussionWhyisthepre-flightbriefingnecessary?Whatinformationneedstobecoveredatthepre-flightbriefing?ActivitiesIWorkingroups.Practicedifferentwaysofmeetingpeoplebasedonthefollowingsituations.1．Introduceyourselftoacolleagueyouhavenevermetordon’tknowverywell.2．Joininanewgroupandintroduceyourcolleaguetotheotherpeople.IIWorkingroups.Simulateapre-flightbriefingbasedonthefollowingsamplebriefingscenarioandthenactitout.SampleBriefingScenarioYouarriveatLondon,HeathrowAirport(LHR)at14:00intimeforthecrewbriefingledbyCaptainJ.Ross.ThefirstofficerisK.Bell;thecabincrewis:1A:K.Tom2A:T.Bauder2B:J.Reilly1B:(yourself)AfterthebriefintroductiontheCaptainprovidesthefollowingdetailsabouttheflight:●Flight:171LHRtoCDG:(departingLondon,HeathrowtoParis,RoissyCharlesdeGaulleAirport).●Departure:16:15;Arrival:18:30;Flighttime:onehourandfifteenminutes.●TheaircraftisanAirbus320.●Thedepartureweatheris:cloudy,windy,temp12℃—turbulenceontakeoffandfirst15minutesofflightandcabincrewshouldremainintheirjumpseatsuntiladvisedbytheCaptain.CaptainRossindicateshewillmakeanannouncementaftertakeofftopassengersabouttheanticipatedturbulenceandthathehasaskedthecabincrewtoremainseateduntiladvised.●Thearrivalweatherisexpectedtobe:cloudy,temp15℃—noanticipatedweatherdelaysforarrival.●AircraftCapacity:12/132passengers.●Count:FirstClass:12;Economy:100.●SecurityInformation:Standardoperatingproceduresapply.●SafetyInformation:Seniorcabincrewconductreviewofemergencyequipmentonboard,ChapterOneThePre-FlightBriefinglocation,useofequipmentandareasofresponsibility.●Service:FirstClass-Beverage/MealServiceFlowChart.●SpecialRequests:20A--R.Robins-(WHCR)requireswheelchairassistance.5C--J.Fellows-(UM)unaccompaniedminor.RetellPleaseretellthestoryinyourownwords.Whilethecockpitcrewperformsacheckoftheaircraftanditsengines,thecabinattendantsholdtheirownbriefing.ForaninternationalflightonaBoeing747-400,theremaybe12cabinattendants.Duringthebriefing,thepurserassignspositionsbyseniorityandqualifications.Thisdetermineswhichseatrowseachattendantwillberesponsiblefor.Whereacabinattendantsitsdetermineshis/hersectionofresponsibility,suchaswhichexithe/shewillbeinchargeofandwhattaskshe/shemustaccomplishduringanemergencysituation,includingusingoxygenmasks,fireextinguishers,doorslides,lifevests,andrafts.Securityoftheaircraftonthegroundandintheairisagainreviewed.GameWhoIstheSpy?Twogroupsareplayingtogether,onegroupplaysandtheotheroneobserves.SevenplayerscanonlyspeakEnglishtodescribethewordonapaper,cabincrewpre-flightbriefing,6ofwhichgetthesameword;theothermembergetsapaperwithcockpitcrewpre-flightbriefing.Theycantalkaboutflighttime,flightroute,weatherforecast,cabinserviceprocedureandsoon.Everyonecanonlyspeakonesentencetodescribethewordtheygetateachturnandit’snotallowedtospeakthewordout.Aftereveryturn,theywillvotethecockpitcrew,andthenthememberisoutwhenhe/shegetsthemostvotes.Ifthecockpitcrewcansticktotheendwiththelastthreepersons,thecockpitcrewwinsorthecabincrewwins.Thanks!民航实用英语ONTENTSChapterTwoPassengerReceptionObjective1GreetingthePassengersObjective2BaggageArrangementObjective3SeatArrangementChapterTwoPassengerReceptionWhenpassengersareboardingtheairplane,flightattendantsarestandingintheirowndesignatedareastowelcomethepassengers.Whencabinattendantsgreetthepassengersatthegate,theyusuallysay“Goodmorning/afternoon/evening,welcomeaboard!”topassengerswithagenialsmile.Afterthepassengersenterthecabin,theyhelptofindtheirassignedseatsandarrangetheirbaggagetoensureasafeandcomfortablecabinenvironmentforallpassengers.Guidance1ChapterTwoPassengerReceptionObjectives2Howtogreetthepassengerswhentheyareboarding?Howtohelppassengersarrangetheirbaggageinthecabin?Howtoarrangeseatsforpassengersinthecabin?Objective1GreetingthePassengersObjective1GreetingthePassengersBackgroundInformation在乘客登机开始时，客舱乘务员在客舱内迎接乘客的到来。原则上，当乘客登机时，每位机组成员将站在自己的指定区域就位，面带微笑，欢迎乘客；有时候，乘务长也可以指定一些乘务员到其他地点迎客，例如登机桥末端。当遇到年老或带小孩的乘客时，乘务员会主动为他们提供帮助，以保证整个登机过程顺利快速地进行。乘务员查看乘客的登机牌后，向其指引正确的方向，帮助乘客尽快找到座位。除了问候乘客外，机组成员还将播送广播欢迎词。一般而言，广播欢迎词是由乘务长在起飞前进行播送的。GettingStartedSectionOne1．Whendotheflightattendantsgreetpassengers?Whatwouldtheysay?2．Whichpassengersmayneedspecialhelpduringboarding?LearningSectionTwoUsefulExpressionsPassengersmaysay:1．WherecanIfindmyseat?2．Isthereanydifference?3．Imusthaveleftitinthewaitinglounge.4．WhatshouldIdonow?5．IsthistheflightfromBeijingtoSeoul?6．CanIboardnow?7．HowlongshallIwait?Youwouldsay:1．Goodmorning/afternoon/evening,Sir/ma’am．2．Welcomeaboard!3．It’snicetohaveyouonboard.4．It’snicetohaveyouaboardXXAirlines.5．MayIseeyourboardingpass,please?6．Wouldyoumindshowingmeyourboardingpass?7．Nowitistheboardingtimeforchildrenandthesenior.DialoguesDialogueA(CC=CabinCrew,P=Passenger)CC：Goodmorning,Miss.Welcomeaboard!P：Goodmorning.WherecanIfindmyseat?CC：Couldyoushowmeyourboardingpass,Miss?P：OK.Hereyouare.CC：It’s14F.Thatwillbeawindowseat.Thisway,please.P：Thankyou.DialogueBCC：Goodafternoon,Sir.MayIseeyourboardingpass,please?P：Hereyouare.CC：Sorry,Sir.Thisisyourpassport.P：Oh,really?Isthereanydifference?CC：Yes.Asamatteroffact,youcan’tboardtheplaneifyoudon’thavetheboardingpass.P：Oh,mygod.Imusthaveleftitinthewaitinglounge.CC：I’msorrySir.Ican’tletyoupass.P：Butwhendoestheplaneleave?CC：Inaboutthirtyminutes,Sir.P：Gee.WhatshouldIdonow?CC：Calmdown,Sir.It’snotverylateifyoureturntofindit,Sir.P：Oh,thankyou.I’llberightback.DialogueCP：IsthistheflightfromBeijingtoSeoul?CC：No,thisistheflightfromBeijingtoJapan.Pleasetakealookatyourflightnumber.P：OK,it’sCA402toJapan,departingat12.CC：Yes,that’sright.P：CanIboardnow?CC：Sorry,Sir.Nowitistheboardingtimeforchildrenandthesenior.P：SohowlongshallIwait?CC：Wecanseethisqueuehereandyoucanboardafterthem.P：OK,Isee.CabinAnnouncementLadiesandgentlemen,WelcomeaboardChinaSouthernAirlines.IamLiPing,thepurserforthisflight.Duringtheflight,allofmycolleagueswillbehappytoserveyou.Thankyou!Wewilltakeoffinafewminutes,pleasesitdownandfastenyourseatbelt.Pleasereturnyourseatbackandtabletotheuprightposition.Allflightsarenon-smokingaccordingtothegovernmentregulations.Pleaserefrainfromsmokingduringtheflight.Thankyouforyourcooperation,andwewishyouapleasantjourney!aboardadv.上船（或飞机、车）boardingpass/card登机牌，登记卡airlinesn.航空公司handicappedadj.残疾的，有生理缺陷的firstclasspassengers头等舱乘客boardingtime登机时间windowseat靠窗座位passportn.护照waitinglounge候机厅flightnumber航班号Usefulwordsqueuen.长队，行列senioradj.年长的pursern.乘务长seatback座椅靠背uprightposition垂直的位置refrainv.制止，控制，忍住cooperationn.合作QuizDirections：Pleasefillintheblankswiththeappropriatewords.1．CanItakealookatyour________pass,Sir?2．Therearealotofpeople,whostandina________please.3．Iprefera________seatwhentakinganairplane,becauseIcanenjoythebeautifulviewsoutside.4．Theredseatsinabusarefor________andthesenior.YourTurnSectionThreeListeningWordsDirections:Pleasetickthewordyouarehearingineachgroup.1．A.qualityB.quantityC.quarterD.qualify2．A.seeB.seatC.sitD.sat3．A.takeB.talkC.tookD.tick4．A.breakB.brokeC.brookD.block5．A.tellB.tailC.tillD.tallStatementsDirections：Inthispartyouwillhearashortstatement.Listencarefullyandchoosethesentencewhichistheclosesttowhatyouhaveheard.1．A．Ipreferabigbreakfast.B．Ipreferalightbreakfast.C．Iprefernottohavebreakfast.D．Ipreferbreakfastcookedbymymother.2．A．Mydaughtereatsalot.B．Mydaughterlookssmall.C．Mydaughterdoesn’teatmuch.D．Mydaughtereatsnothing.3．A．Theweatherisgood.B．Theweatherisbad.C．Itisfoggytoday.D．It’srainytoday.4．A．Ilikeeatingeggsverymuch.B．Itrytoavoideatingmanythings.C．Eggsaregoodformyhealth.D．Ican’teatanyeggs.5．A．Garlicistoosmelly.Ican’tstandonit.B．Idon’tlikethesmellofgarlic.C．Standingonthegarlicisterrible.D．Garlicisasmell.6．A．Ican’tfindmyno-smokingseat.B．Thereisn’tanyno-smokingseatonthisplane.C．Theno-smokingseatsarevacant.D．Myno-smokingseatisoccupied.7．A．Pleasefollowthesafetyinstructions.B．Pleasewatchthesafetyinstructions.C．Pleaserevisethesafetyinstructions.D．Pleaserecitethesafetyinstructions.8．A．Youcan’tchangeyourseataftertakeoff.B．Youcanchangeyourseatrightnow.C．Youcanchangeyourseataftertakeoff.D．Youcan’tfindyourseataftertakeoff.DictationDirections：Listentothefollowingdictationandfillintheblankswithexactwordsorphrases.OnlineCheck-InDoyoustillcheckinatthe________check-incounter?Doyouknowothershavealreadyenjoyedthe________ofonlinecheck-in?Onlinecheck-inistheprocessinwhichpassengers________theirpresencesonaflightthroughthe________andprinttheirown________pass.Dependingonthecarrierandthe________flight,passengersmayalsoenterdetailssuchasmeal________andbaggage________andselecttheirpreferred________.Thisservice________thetimeapassengerwouldnormallyspendatanairportcheck-incounter.Ifapassengerneedsto________thecheck-inprocessattheairportafterfinishinganonlinecheck-in,aspecial________istypicallyofferedtothemtoreduce________time.Airlinesmayusethesystembecause________isfrequentlymoreefficient.SpeakingSubstitutionDiscussionHowshouldyougreetthepassengerswhentheyareboarding?Asaflightattendant,howdoyoumakeaself-introductiontopassengerswhenyoufirstmeetthemonboard?Whenyouwanttointroduceyourcrewmemberstopassengers,whatwillyousay?ActivitiesWorkingroups.Practicedifferentwaysofmeetingpeoplebasedonthefollowingsituations.1．Whenboarding,apassengerdoesn’tholdhisboardingpass.2．Youseeanoldladywithacaneboardingtheplane.RetellPleaseretellthestoryinyourownwords.Tomisgoingtotakeaflightforthefirsttime.Aftergettinghisboardingpass,hegetsveryconfused.Hetellsoneofthegroundstaffthisishisfirstflight,heisverynervousanddoesn’tknowwhattodoexactly.Thestaffmembergiveshimaflowchart.ItseemsalittlesophisticatedforTomtoreadtheprocedures.Thenthestaffmemberexplainstohim,“First,youshouldknowyourwaitingloungenumberandit’sonthebottomofyourticket.”Tomsays,“Oh,letmesee.It’sC1.”ThestafftellshimtheexactlocationofC1.“C1isjustahead,about500metersaway.”“CanIjustwalkthere?”asksTom.“Youcantaketheferrytherebecausetheairportterminalisbigandtherearemanywaitingloungesthere.Theferrywilltakeyourighttowhereyoushouldgo.”thestaffmemberanswered.GameGuessingGameAstudentcomestotheplatformanddescribesthefollowingwordsandphrasessothattheotherstudentswouldguesswhatitis.Theteacherwillgiverewardstotheoneswhoarefirsttoguesscorrectanswers.Thereareboardingpass,airlines,windowseat,firstclasspassengers,queue,passport,cooperation,waitinglounge,senior,purser,etc.Forexample,astudentwouldsay,“WhenIgetontheplane,whatshouldIshowtotheflightattendant?”Thestudentsyelloutthecorrectanswer,“Boardingpass!”Objective2BaggageArrangementBackgroundInformation行李分为托运行李、自理行李（又叫手提行李）和随身携带物品。国家规定的禁运物品、限制运输物品、危险物品，以及具有异味或容易污损飞机的其他物品，不能作为行李或夹入行李内托运。航空公司在收运行李前或在运输过程中，发现行李中装有不得作为行李或夹入行李内运输的任何物品，可以拒绝收运或随时终止运输。手提行李即放在客舱的行李，单件体积不能超过20cm×40cm×55cm，所有手提行李的总重量不能超过5kg。对于客舱乘务员而言，主要是提醒并协助乘客尽快将手提行李放置到正确的位置，即头顶上方的行李架和前方座椅的下面，或对其特殊物品进行保管等。GettingStartedSectionOne1．Whereshouldthepassengersputtheirbaggageinthecabin?2．Canpassengersputtheirbaggageintheaisleorneartheexits?3．Describethefollowingpictures.LearningSectionTwoUsefulExpressionsPassengersmaysay:1．WherecouldIputmybaggage?2．MayIputmybaggageinthegalley?3．Mybagistoobigtogointothecompartmentorundertheseat.4．Therearesomefragileitemsinmybag.5．Theoverheadcompartmentisfull.Youwouldsay:1．CanIputyourluggageintothebaggagecompartmentoverhead?2．Wouldyoulikemetostowyourbriefcasesomewhereelse?3．Baggageisnotallowedtobeputontheaisle.4．Itwillcausetroublewhensomeonegoesacrosstheaislebecauseittakesuptoomuchroom.5．Ifyouwouldlike,I’lllookafteritforyou.6．Isthereanythingvaluableinthepockets?7．I’llkeepitcarefullyforyou.8．Pleasedon’tputyourhandcartintheoverheadcompartment.Incaseofturbulence,itmayfalldownandhurtsomebody.9．Nowyourproblemhasbeensolved.DialoguesDialogueA(CC=CabinCrew,P=Passenger)CC：CanIhelpyou?P：Yes.Ican’tgetmybagintotheoverheadcompartment.CC：Don’tworry.Ifyou’dliketotakeyourseat,I’lldoitforyou.P：It’sverykindofyou.Thanksalot.DialogueBP：Excuseme,Miss.MayIputitinthegalley?CC：Sorry,Sir.Wastebagswillbeputhereafterdinner.Wouldyoumindputtingitsomewhereelse?P：Butmybagistoobigtogointothecompartmentorundertheseat.CC：Well,ifyouwouldlike,I’lllookafteritforyou.P：Fine,buttherearesomefragileitemsinside.CC：Isee.I’llkeepitcarefully.DialogueC(CC=CabinCrew,PA=PassengerA,PB=PassengerB)(Abagisputtingontheaisle.)CC：Whosebagisit?PA：It’smine.CC：Youknow,nobodyisallowedtoleavebaggagehereastheaislemustn’tbeblocked.PA：IalwaysputitinmysightorIdon’tfeelverywell.CC：Iunderstand.Butitwillcausetroublewhensomeonegoesacrosstheaislebecauseittakesuptoomuchroom.PA：Theoverheadcompartmentisfull.I’vetriedtoputitundermyseat,butitdoesn’tfit.CC：Don’tworry,Sir.Pleasecarrythebagandfollowme.Maybetherewillbesomeroominthefrontofcabin.(Theycometothefrontcabin.Theflightattendantopensoneoftheoverheadcompartmentsandshefindsahandcartinit.)CC：Whosehandcartisthis,please?PB：It’smine.CC：Pleasedon’tputyourhandcartintheoverheadcompartment.Incaseofturbulence,itmayfalldownandhurtsomebody.Couldyouplaceitunderyourseat?PB：Sure.CC：Thankyouverymuch.(ToPA)Nowyourproblemhasbeensolved.PA：Thanksalot.CabinAnnouncementLadiesandgentlemen,WelcomeaboardAirChina.Pleasetakeyourseataccordingtoyourseatnumber.Your