《当代商务英语·商务涉外礼仪》-chapter 9

Chapter9InterviewEtiquetteABCforYouTipsforaSuccessfulInterview下一页返回Module1SomeBasicRulesonInterviewEtiquetteGoodmannersareveryimportantandcanoftendeterminewhetherornotyougetthejob.Theatmosphereinthecorporatejobworldissomuchdifferentfromthatintypicalcollegejobs;onceyou'rehiredaftercollege，you'reexpectedtoknowhowtodressandact.Accordingtocompanyrecruitersandhiringmanagersnationwide，properetiquetteamongstudentsthey'veinterviewedissorelylacking.返回下一页Module1SomeBasicRulesonInterviewEtiquetteCompaniesnotonlywantstrongacademiccredentialsandsolidleadershipskills，they'realsoinsistingonexcellentinterpersonalskillsandetiquetteisconsideredacomponentofthoseskills.Employerscanaffordtobeverychoosyinwhomtheyhireduetothechallengingjobmarket，sogetaheadstartonthecompetition.Thecommonetiquettesthatoneshouldtakeintoconsiderationintheirjob-huntingarelistedasfollows:返回下一页上一页Module1SomeBasicRulesonInterviewEtiquette1.ScrutinizeyourwritingYoushouldproofreadandedityourresume/coverletters;havesomeonereviewthem.2.DressappropriatelyforeachcompanyYouhavetobeawareofdressrequirementsforeachcompany;dressingprofessionallywillhelpyoudevelopself-confidenceaswellasgaintheconfidenceofothers.返回下一页上一页Module1SomeBasicRulesonInterviewEtiquetteYou'dbettergetsomethingtoreadondressingforaninterview,oravideoregardingdressandetiquette.3.ShowgenuineenthusiasmYoushouldbenatural;peoplerespondwelltothis.Getexcitedaboutthejobyou'reinterviewingfor-expressinterest.4.BepatientNoteverythingthatisfasterisappropriatelypersistentandimmaturely.返回下一页上一页Module1SomeBasicRulesonInterviewEtiquette5.WatchwhatyousayandhowThisrangesfromhowyouaddressotherstoavoidingslangexpressionssuchas，“youknow”or“like”;anintelligentresponsetoaninterviewquestionshouldbebetween2and6sentencesnot6paragraphsor6words.返回下一页上一页Module1SomeBasicRulesonInterviewEtiquette6.LearntolistenListeningisanessentialtoolforseveralreasons:bylisteningtoothers，youflatterthembyshowingthatwhatthey'resayingisimportant;also，bylisteningyou'relearningandincreasingyourchancesofsucceedinghowwillyouunderstandwhatyourresponsibilitiesareifyou'renotlistening?返回下一页上一页Module1SomeBasicRulesonInterviewEtiquette7.AlwaysbereadytodemonstratewhatyoucandotoItisyourjobtoknowwhatyoucando;emphasizewhatyoucandoforthecompany，notwhatthecompanycandoforyou.8.KnowhowtoeatproperlyPropertablemannersareexpected.Tablemannersplayanimportantpartinmakingafavorableimpression.返回下一页上一页Module1SomeBasicRulesonInterviewEtiquetteTheyarevisiblesignalsofthestateofourmannersandthereforeareessentialtoprofessionalsuccess.9.BeontimeTimelinessisamustplantoleaveandextra10minutesearlierthannormal.Timelinesscontributestoyourchancesofsuccess.返回下一页上一页Module1SomeBasicRulesonInterviewEtiquette10.AdoptafriendlyattitudeBelieveinyourself;smilingisneveroutofstyle!Berememberedasanicepersonwhoappearshappy，relaxed，andinterestedinothersandeasywithwhichtowork.Etiquetteinvolvesconcentratingonbeingpolite，warm，andfriendlyandbeinggracefulwithyourbody.Beyourself,notsomeoneelse.Goodmannerswillgetyouwhereyou'regoingfasterthanaspeedingBMW!返回上一页下一页Module2InterviewEtiquetteInterviewsareoftenstressful-evenforjobseekerswhohaveinterviewedmanytimes.Interviewingcanbeevenmorestressfulwhenyouareexpectedtoeatandtalkatthesametime.Oneofthereasonsemployerstakejobcandidatesouttolunchordinneristoevaluatetheirsocialskillsandtoseeiftheycanhandlethemselvesgracefullyunderpressure.返回下一页上一页Module2InterviewEtiquetteDiningwithaprospectiveemployeeallowsemployerstoreviewyourcommunicationandinterpersonalskills，aswellasyourtablemanners，inamorerelaxed(forthemenvironment.Tablemannersdomatter.Goodmannersmaygiveyoutheedgeoveranothercandidate，so，takesometimetobrushupyourdiningetiquetteskills.返回下一页上一页Module2InterviewEtiquetteInterviewdiningtips.Areyoureallynervous'?Checkouttherestaurantaheadoftime.Thatwayyou'llknowexactlywhat'sonthemenu，whatyoumightwanttoorderandwheretherestroomsarelocated..Bepolite.Remembertosay“please"and“thankyou"toyourserveraswellastoyourhost.返回下一页上一页Module2InterviewEtiquette.Isthetablefullofutensils'?MyBritishgrandmothertaughtmeaneasywaytorememberwhattousewhen.Startattheoutsideandworkyourwayin.Yoursaladforkwillbeonthefarleft;yourentreeforkwillbenexttoit.Yourdessertspoonandforkwillbeaboveyourplate..Liquidsareontheright，solidsontheleft.Forexample，yourwaterglasswillbeontherightandyourbreadplatewillbeontheleft.返回下一页上一页Module2InterviewEtiquette.Putyournapkinonyourlaponceeveryoneisseated..Rememberwhatyourmotherspentyearstellingyou-keepyourelbowsoffthetable，situpstraight，anddon'ttalkwithyourmouthfull!Duringthemeal:.Don'tordermessyfood-pastawithlotsofsauce，chickenwithbones，ribs，bigsandwiches，andwholelobstersarealldangerous.返回下一页上一页Module2InterviewEtiquette.Don'torderthemostexpensiveentreeonthemenu..Doorderfoodthatiseasytocutintobite-sizepieces..Thepolitewaytoeatsoupistospoonitawayfromyou.There'slesschanceofspillinginyourlapthatwaytoo!.Breakyourdinnerrollintosmallpiecesandeatitapieceatatime.返回下一页上一页Module2InterviewEtiquette.Ifyouneedtoleavethetable，putyournapkinontheseatorthearmofyourchair..Whenyou'vefinishedeating，moveyourknifeandforktothe“fouro'clock”positionsotheserverknowsyou'redone..Remembertotryandrelax，listen，andparticipateintheconversation.Todrinkornottodrink.It'swisenottodrinkalcoholduringaninterview.Interviewingistoughenoughwithoutaddingalcoholtothemix.返回下一页上一页Module2InterviewEtiquetteAfterthemeal.Putyournapkinonthetablenexttoyourplate..Lettheprospectiveemployerpickupthetab.Thepersonwhoinvitedyouwillexpecttopayboththebillandthetip..Remembertosay“thankyou".Consideralsofollowing-upwithathankyounotewhichreiteratesyourinterestinthejob.返回上一页下一页Module3TheBestWaytoReduceInterviewStressInterviewsarealwaysstressful-evenforjobseekerswhohavegoneoncountlessinterviews.Thebestwaytoreducethestressistobeprepared.Takethetimetoreviewthe“standard”interviewquestionsyouwillmostlikelybeasked.Alsoreviewsampleanswerstothesetypicalinterviewquestions.Thentakethetimetoresearchthecompany.返回下一页上一页Module3TheBestWaytoReduceInterviewStressThatwayyou'llbereadywithknowledgeableanswersforthejobinterviewquestionsthatspecificallyrelatetothecompanyyouareinterviewingwith.Interviewquestions.Whatwereyourexpectationsforthejobandtowhatextentweretheymet?.Whatwereyourstartingandfinallevelsofcompensation?.Whatwereyourresponsibilities?返回下一页上一页Module3TheBestWaytoReduceInterviewStress.Whatmajorchallengesandproblemsdidyouface?Howdidyouhandlethem?.Whichwasmost/leastrewarding?.Whatwasthebiggestaccomplishment/failureinthisposition?.Whowasyourbestbossandwhowastheworst?.Whyareyouleavingyourjob?.Whathaveyoubeendoingsinceyourlastjob?返回下一页上一页Module3TheBestWaytoReduceInterviewStressInadditiontobeingreadytoanswerthesestandardquestions，prepareforbehavior-basedinterviewquestions.Thisisbasedonthepremisethatacandidate'spastperformanceisthebestpredictoroffutureperformance.Youwillneedtobepreparedtoprovidedetailedresponsesincludingspecificexamplesofyourworkexperiences.Thebestwaytoprepareistothinkofexampleswhereyouhavesuccessfullyusedtheskillsyouhaveacquired.返回下一页上一页Module3TheBestWaytoReduceInterviewStressYouwillhavetotakethetimetocompilealistofresponsestobothtypesofinterviewquestionsandtoitemizeyourskills，values，andinterestsaswellasyourstrengthsandweaknesses.Youshouldemphasizewhatyoucandotobenefitthecompanyratherthanjustwhatyouareinterestedin，andhaveyourreferencescheckedpriortogettinganoffer.Planaheadandcompilealistofreferencesandsomelettersofrecommendationsnow，soyou'repreparedwhentheemployerrequeststhem.返回上一页下一页Module4CaseStudy-AnInterviewwithShellOilCompany

TheShellOilcompanyiswellknownforitshumanresourceassessmentmethodology，whichhasprovensuccessfulintheidentificationandselectionofcandidatesforitsglobaloperations.Itsapproachandassessmentcriteriahavebeenadoptedbysomegovernmentagenciesforselectingscholarsandpublicofficials.ThesecondlargestglobaloilgiantandaFortune500company，Shellisknownforitsstringentselectioncriteriawhenitcomestoexecutivehiring.返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

Theinterviewprocessofthisworld-classcompanyisverythoroughanddemandsalotoutofacandidate.Thewholeexperienceisexhausting(itlastsapproximately6hoursincludinglunch)andonehastobeverywellpreparedmentallytoperformwell.Candidateswhoarefurthershort-listedafterthisprocesswillstillhavetogothroughmoreinterviewsbeforebeinghired.返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

Thesettingisassuch:Thecandidate，alongwith5-6othershort-listedcandidates，isinvitedtoalocalhotel/resort/countryclubforaday.Thepanelthatwillbeinterviewingyouconsistsofseniormanagersfromdifferentdivisionsofthecompany.返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

Onepointtonoteforperspective:Throughthisthoroughinterviewprocess，thecompanyseekstoemploycandidateswhocaneventuallyprogresstoaGeneralManagementpositioninoneofthecompany'snumerousdivisions.Thevariousstagesofthelongprocessinclude:返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

StepOne:Candidatesarefirstputthroughaninterviewregardingone'spersonalandeducationbackgroundcareerobjectives，achievementsextracurricularactivities，etc.Thepanelusuallyconsistsofseniormanagementfromdifferentdivisionsofthecompany.Someofthequestionsaskedfeaturedinthe“FrequentlyAskedQuestions".返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

StepTwo:PanelDiscussionCandidatesdiscusswiththerestoftheshortlistedcandidates.TheHumanResourcepersonnelwillnormallychairthissession.Topicsaretypicallygeneralinnatureandthekeyhereistoassesshoweachcandidateengagesinthediscussionprocess，hownimbleistheirthoughtprocessandtheirgraspofcurrentissuesoutsideofthenormaltextbookenvironment.Keepingsilentandnotengagingintheprocesswouldbeanabsolutedisaster)返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

StepThree:LunchwiththeInterviewersThoughafreelunch，itcomeswithapurpose.Thissessionisusedtogaugethesocialanddinningetiquetteofacandidate.Howhebehaves.conductsconversationsoverlunch.andtheobvioustablemanners.Trynottoslurploudlyandstuffyourselftoofull，astheafternoonsessionsareevenmoredemandingandafullstomachwillonlydullyourthoughtprocess.返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

StepFour:PresentationtoInterviewersandRestofCandidatesOneisaskedtogiveashort5minutesspeech/presentationonatopicofone'schoiceandtotakesomequestionsfollowingthat(therewilldefinitelybesomefromtheinterviewersThepurposeofthisistotestyourpresentationskillsandpresence.返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

StepFive:In-trayExerciseCandidateissitedbehindadeskandaskedtoreviewvariousmemose-mailsthatareinhisin-tray.Issuescutacrossthevariousfunctions，marketing，sales，finance,audit,controlandhumanresource.Thecandidateswereaskedhowtheywouldactandwhyineveryoneofthehighlightedissues.Itisavigorousanddemandingexercise.返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

Theyfocusonhowyoureactunderdifferentcircumstances，thedecisionsmadeoneveryissueandyourthoughtprocesswhenarrivingatthedecision.Theydonotexpectthecandidatestohavefullunderstandingofthevariousoperations，thusitisalsoatestofhowonecopesunderpressureandinnew/unfamiliarsituations(thisexercisedisplaysthe“helicopter”qualitiesoftheperson，whetherhehasthematurityandqualitiestomakeagoodmanager).返回下一页上一页Module4CaseStudy-AnInterviewwithShellOilCompany

StepSix:CocktailsTopmanagementwouldtypicallyjointhecandidatesandtheinterviewersforcocktailsattheendoftheday.Thoughitisatimetofinallyrelaxandgettoknoweachonebetter,itisalsoanexcellentopportunitytoreinforceone'sstrengthsandqualities.Thisisthebestopportunitytomakeanimpressionontopmanagement，thuspreparetherightquestionsandbereadytoengage.返回上一页下一页ABCforYouTipsforaSuccessfulInterviewHerearethepointerstogetyoustartedonasuccessfulinterview:.Relax:Itseemsimpossiblebutjustconcentrateonbreathingdeeply.Theideaistokeepoxygenflowingtoyourbrainsothatyoucanrememberallthereasonswhyyoudeservethisjob.Deepbreathingalsopreventsyoufromlosingconsciousness.Adisplayofnervousnessmaythwartyourabilitytonegotiatethebestdealandmayevenharmyourchancesofgettingthejob.返回下一页上一页ABCforYouTipsforaSuccessfulInterview.Beontime:Leaveafewminutesforconstructiondelays，traffic，andapitstop.Ifyouhaveneverbeentothisbuildinggetspecificdirections，includingwheretopark，whichentrancetouseandwheretogoonceyougetinside.Writetheinformationdownanddriveoveradayortwoinadvancesothatyourgettinglostwouldnotbeadelay.返回下一页上一页ABCforYouTipsforaSuccessfulInterview.Getthecorrectpronunciationofyourinterviewer'sname:Gettheinformationwhenyouaskfordirectionsandifthenameishardtopronouncepracticeonit..Knowyourinterviewer'stitleanduseituntilyouareaskedtodootherwise:Donotcallyourinterviewerbytheirfirstnameuntilyou'vebeeninformedbyyourhostthatyoucandropthetitlesandsurnames.返回下一页上一页ABCforYouTipsforaSuccessfulInterview.Bringafolder:Withafewcleancopiesofyourresume'?somepapertowriteon，agoodfountainpenwithquickdryinginkandatissueortwo:Aleatherportfolioaddsanicetouchbutavoidbringingto