毕马威 -从人力资源转型中释放价值 为人工智能驱动的未来转变人力资源 Unlocking value from your HR transformation Transforming HR for the AI-powered future

KPMGworkday

Unlockingvalue

fromyour8

HRtransformation

TransformingHRfortheAl-poweredfuture

KPMG.MaketheDifference.

<奔

Contents

Opportunitiestoaccelerate

04HRtransformationalchange

07ImpactandopportunityofAl

Fourprioritiestoachieving

10HRtransformation

12WhyKPMGandWorkday

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OpportunitiestoaccelerateImpactand

TheworldisWhyKPMG

changingfastHRtransformationachangeopportunityofAlHRtransformationandWorkday<奔

Theworldischangingfast

Theworldischangingfast,bringingnewchallengesandopportunitiesfororganizations一

HRleadersneedtorespondorriskfallingbehind.ofcompaniesengageinstrategic

workforceplanning,leavinga

WhilemanyHRfunctionshaveundergonesignificantAtthesametime,skillsneedsarealsorapidlyevolving,

significantgapinHR'sabilityto

transformationinrecentyearsincludingmovingtocloud-withAlandbigdatachangingthegame.Upskilling

15%aligntalentwithlong-termbusiness

basedplatforms,thepaceofchangemeansthatnewtheworkforceandaddressingskillsgapsisamajor

goals,accordingtoGarnter@1

andevenmoreagileapproachesareneeded.HRleaderspriority.TocapitalizeonAl,greaterbusinessagilityand

mustdefineandcreateamodelthatelevatesHRtocollaborationbetweenteamswillalsobepre-requisites.ofemployerssayskillgapsarethe

biggestbarriertobusiness

becomestrategicpartnerstothebusiness,helpingtackleThesecomplexissuesarebringingtheHRfunctioninto

transformation(2025-2030)²

complexcross-functionalchallenges.focuslikeneverbefore:howcanyou,asaCHROor90%

Thelandscapeisshiftingatpaceacrossmultiple

peopleleader,respondatpacetodelivertruebusinessagreethatmanagersarenot

interlinkingdomains.Thedemographicmixischangingvalueinatimeofsuchdynamicchange?

fast,withfivegenerationssettobeintheworkplaceinadequatelyequippedtolead

thenextfewyears.ManagingaworkforcewithahugelyWeexplorethesechallengesandsetoutfourkeysteps74%change,furthercomplicating

diverserangeofaptitudes,experience,prioritiesandforafast-trackedtransformationthatcreatesanHRtransformationefforts¹

expectationsischallenging.operatingmodelforthefuturepoweredbyethicalAI.

1GartnerTop5HRTrendsandPrioritiesThatMtterMostin2025.GARTNERisaregisteredtrademarkandservicemarkofGartner,Inc.and/orits

affiliatesandisusedhereinwithpermission.

2WorldEconomicForum,WEF_Future_of_Jobs_Report_2025.pdf

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TheworldisOpportunitiestoacelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationalchangeopportunityofAlHRtransformationandWorkday<奔

01

Opportunitiesto

accelerateHR

transformational

change

ThesimplefactisthatHRtransformationischallenging.

Ifitwaseasy,weprobablywouldn'tbetalkingaboutit

here.However,approachedintherightway,thereisa

significantopportunitytodriveeffectivechange.

◎2026CopyightownedbyoneormoreoftheKPMGInternationalentitis.KPMGInterationalentiesprovidenoserviestoclientsAllightsreserved

TheworldisOpportunitiestoaccelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationalchangeopportunityofAlHRtransformationandWorkday命

DesigningtheHRfunctionofthefuturecapabilitiesthisyear,²theurgencyisclear.Organizations

faceafiercelycompetitivemarketfortalent,andas

Weseethreekeyorganizationaldesignchallengesexternalsupplystrugglestokeeppace,themost

facingHRleaderstoday—functionalsiloswhereworkeffectiverouteisoftentobuildcapabilityfromwithin.AThetraditionalpillarsofHRareinadequate.

isdoneinisolation,limitedcross-functionalintegration,digitally-enabledworkforceisnotjustmoreefficientandYourbusinessmayalreadybegrappling

andaninadequatefocusonemployeeexperience.collaborative;itisalsomoreinnovative,resilientandwitha"Four-BodyProblem"-acomplex,

Asbusinessleadersincreasinglydemandagility,motivated.Thesedigitalskillsarenotreservedforaintertwinedworkforceofemployees,

selectfewbutmustbeembracedbyallifbusinessesare

data-driveninsights,andtailoredpeoplesolutions,contractors,vendors,anddigitalagents一

toremaincompetitive.

HRmustrethinkitsoperatingmodeltomovebeyondandHumanResourcesneedstobroaden

legacystructuresandbecomeaproactivearchitectofTherapidadvanceofAlonlysharpensthisimperative.itsaperturetoaddressthechallengesthat

organisationalperformanceandculture.Lifelonglearninghasbecomeanecessity,demandingarequicklyexpanding.ItistimeforTotal

thatindividualsandorganizationsalikeremainagileand

ThereisaclearopportunitytocreateanorganizationalWorkforceManagement(TWM)tofulfillthe

committedtocontinuousdevelopment.Byinvestingin

designwhereHRbecomesatrulyintegratedpartnermandateforasingle,Al-enabledteamdriving

reskillingandupskillinginitiatives—fromtargeted

tothebusiness—breakingdownsilostocreatetheoutcomesoncesiloedinHR,Learning,

seamlessandcohesiveworkingacrossteams.TheHRtrainingtotalentmarketplacesthatenablecross-functionalContractorManagementandPayroll.Much

projectsandskills-basedcareerpathways—organizations

operatingmodelandthetechnologysolutionshouldbemorethanare-brand,TWMisdesignedto

canexpandtheirsupplyofhard-to-findexpertise.Those

integratedwitheachothersothatprocesses,peopledeliverdynamicworkforceplanning,hyper-

andtechnologyarealigned.Thisinturnimprovesthethatprioritizethisapproachwillnotonlyclosetoday's

personalizedjust-in-timelearning,new

employeeexperienceastheyuseHR-relatedsystemsskillsgapsbutalsocreateaworkforceequippedtothrive

productivitymeasurementandremuneration,

andtools.inanAl-poweredfuture.

andfrictionlessinternalmobilitythroughan

orchestrationlayerthatisembeddedintothe

Buildingtheskillsfortomorrow

flowofworkforteams.9

Digitalskillsarenolongeranicherequirement—

theyarethecurrencyofthemodernworkforce.WithexpecttohirestaffwithnewskillsEvanMetter

by2025²

theWorldEconomicForumpredictingthathalfofallHRTransformationPracticeLeader

employeeswillrequiretrainingorretrainingindigital70%

KPMGUS

2.WorldEconomicForum,WEF_Future_of_Jobs_Report_2025.pdf

◎

2026CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.UnlockingvaluefromyourHRtransformation5

TheworldisOpportunitiestoaccelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationalchangeopportunityofAlHRtransformationandWorkday命

ChoosingandintegratingtherightInspiringpeopleandchange

technologysolutionThereareanumberofcommonculturalandpeople

Technologyisnotjustanenabler;itisthecriticalbarriers,includingresistancetochangeandconcernsThemostsuccessfulorganizationsare

foundationofanyeffectiveHRtransformation.aboutwhatthefutureholds.Attheheartofthisistheshiftingtechnologyfromanadministrative

Carefullyevaluatewhat'savailableinthemarket,changemanagementchallenge.systemintoanactive,everydaypartner.

engageyourstakeholdersandconsiderconsultingCommunicationiscritical.StartbysettingthevisionandAcceleratingbusinessperformancemeans

externaladvisers.Onceyou'vemadeyourchoice:makingsureeveryoneisclearaboutwhythechangeis

eliminatingtheeverydayfrictionthatslows

·Trustthebestpracticearchitectureandfunctionalityhappeningandwhatthebenefitswillbe.Addressthepeopledown.Forexample,WorkdayAlis

alreadybuiltintotheplatform.thingstheywillreallywanttoknow,suchas:redefiningroleswithinHRandunlocking

·Don'ttryto'over-customize'thesolution—allow·HowwillyourHRtransformationenableHRtooperateproductivityandefficiencygains.Bybringing

theSaaSplatformtolead,makingonlyminormoreeffectivelyandbettersupportthebusiness?agenticAlintothenaturalflowofwork(e.g.,

bespokeadjustmentswherenecessary.viaMicrosoftTeamsorSlack),employee

·Whatwillthechangeactuallylookandfeellikefor

self-serviceincreases,drivingimproved

individualsintheHRteam?

Oneoften-overlookedfactorinHRtransformationemployeeexperience.9

一

istheimportanceofintegrationarchitecture·Howwillitmaketheirroleseasierandhelpthem

seamlesslyconnectingsystemsanddatatocreateperformbetter?AartiUplenchwar

asinglesourceoftruthandunifiedemployeeHeadofCustomerStrategy&

experience.Thetraditional“bestofbreed”approach,Gettingofftoagoodstartiskey.KeepuptheValueManagement

whichinvolvedselectingseparateplatformsforcommunicationdrumbeatallthewaythrough.ThisisWorkdayUK

differentbusinessfunctionsandthenstitchingkeytoretainingstakeholderengagement.

themtogether,isgivingwaytoanewmindset.

Today,organizationsincreasinglyfavora“full

platform”strategy,leveragingasinglesolutionthatYourtechnologypartnershould:

spansmultipledomainssuchasHR,Financeand☑Prioritizeuserexperience,creatinganinterfacethatensuresemployeesandmanagerscaneasilyaccessthe

StrategicWorkforcePlanning.Thisnotonlydeliversinformationandtoolstheyneed.

consistencyinlookandfeelbutalsoimproves

☑Evolvecontinuously,deliveringregularupdatesthatkeeppacewithmarketchangesandinnovation.

usabilityandreducestheburdenofmaintainingmany

☑

complexintegrations.EmbedAlresponsibly,acceleratingefficiencyandvaluecreationwhilemaintainingethicalstandards.

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TheworldisOpportunitiestoaccelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationalchangeopportunityofAlHRtransformationandWorkday<奔

02

Impactand

opportunity

OfAl

Alischangingthegameacrossallareasof

business-andthepotentialforittoenhance

HRprocessesandvaluecreationisenormous.

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TheworldisOpportunitiestoaccelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationachangeopportunityofAlHRtransformationandWorkday命

IntheHRdomain,Alistransformingthelandscapeby·Workforceplanningandanalytics一

automatingprocesses,enhancingdecision-making,andLinkedtoitsfocusonskills,AlenablesHRleadersto

improvingemployeeexperiences.runcomprehensiveanalysesofworkforceplanning

requirementsinthenear,mediumandlongerterm.

Keyimpactsinclude:Al-enabledagenticHRfunctionsare

Bylinkingittothebusinessstrategy,Almodelscan

becomingreality,withasmuchas75percent

·Talentacquisitionandrecruitment—highlightneeds,gapsandshortfallsandmodelthese

Byidentifyingtheskillsanorganizationneeds,ratherunderarangeofscenarios.ItisalsohighlyofHRprocessesbeingperformedbyAI.

thansimplyrolesandheadcount,Alisenablingconfigurable—runninganalysesbygeographyorEvaluateyourexistingHCMsystems

businessestofulfiltheirtalentrequirementsinasenioritylevel,forexample,orassessingneedstoidentifywhatcanbeagentified,as

vastlymorestrategic,dynamicandresponsiveway.againstdiversity&inclusiongoalsorotherkeythebarrierstoenablementarelower.

Alcanbeusedtoanalyzeandpredictwhichkeyskillscorporatepriorities.Recruitment,LearningandPayrollmay

areorwillbeneededandidentifygaps.Intheserveasstartingpoints,offeringsignificant

recruitmentprocess,itisapowerfultoolforwriting

potentialforperformancegains.Focuson

jobdescriptions,matchingcandidatestokeycriteria

andshortlistingthem(removingtheneedfortediousleveragingstructureddatasetscoupledwith

andtime-intensiveCVscreening),andevenforsomeproductivityimprovementsclear,end-to-endprocessdesignthatclarifies

areasoftheinterview/assessmentprocess.It'sabyusingAlfortaskslikerolesforAlagentsandhumanemployees.

powerfulsupporttorecruitmentteams.r2ecr0uiti-ng4,on0bo%arding,financialplanningandThisensurestransparency,reducestherisk

·Employeeengagementandretention—workforcemanagement.³ofbias,andprovidesaframeworktoaddress

Trackingkeymetrics,AlcanbeahighlyeffectivepotentialAl-relatedrisks.9

supporttoHRteamsinanalyzingemployeereductionintimetohirebydeploying

engagementdataanddrawingactionableinsightsMohammedBari

Al-drivencandidatematchingandPartner,PoweredHR,PeopleConsulting

fromit.Thishelpsaddressattritionrisk,resumescreening.³

50%KPMGUK

boostingretention.

3.Workday

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TheworldisOpportunitiestoaccelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationachangeopportunityofAlHRtransformationandWorkday<奔

TheriseofagenticAl

AgenticAlisthenewkidontheblock’inHR

technology,capableofactingautonomouslyand

proactivelytodrivestrategicoutcomes.Itgoes

beyondtraditionalautomationandanalyticsby

managingcomplexprocessesandadaptingin

realtime.

Forexample,agenticAlcanindependentlyhandle

end-to-endHRworkflowssuchastalent

acquisition,sourcing,screeningcandidatesand

automatingonboardingtaskslikescheduling

interviewsandassigningtraining.Itpersonalizes

learningjourneysbasedonindividualrolesand

careergoals,detectsearlysignsofdisengagement

andinitiatestimelyinterventions(e.g.scheduling

check-ins,recommendingdevelopmentprograms).Keytosuccessistoensurethatyouarereallyclearaboutwhatyouaretryingto

ItcontinuouslylearnsfromresultsandrefinesachievewithAI.

policiesorprogramsaccordingly.Ratherthansimplystartingtoimplementsolutionsinapiecemealfashion.Askyourselfsomecriticalquestions

suchas:

·Whatarethecoreproblemswe'retryingtosolvewithAl?

·Whatdoessuccesslooklike,andhowwillwemeasureit?

·Dowehaveclean,structuredandaccessibleHRdata?

·Dowehavetheinternalskillsandknowledgetoimplement,manageanduseAltools?

·HowwillweensureAluseisethical,unbiasedandtransparent?

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TheworldisOpportunitiestoaccelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationalchangeopportunityofAlHRtransformationandWorkday<奔

03

Fourpriorities

toachieving

HRtransformation

InyourHRtransformation,it'sessentialtokeepthe

technologyandoperatingmodelaligned.Todothat,hereare

fourkeyconsiderationsthatwerecommend.

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TheworldisOpportunitiestoaccelerateImpactandFourprioritiestoachievingWhyKPMG

changingfastHRtransformationalchangeopportunityofAIHRtransformationandWorkday<奔

Clearvisionandstrategicalignment

Forthetransformationtosucceed,youneedaclearvisionofwhatyouaretryingtoachieve.Startbydefiningthe

01purposeandgoals.EnsurethereisalignmentbetweenyourvisionforHRandthewiderbusinessstrategyforthe

organizationasawhole.AsHRDirector,youaretheenterprise

ownerofworkforcestrategyexecution

HRtransformationthatcan

People,technologyanddatareadinessenablethis.Alignyourtransformation

Tobecomeatrulystrategicpartnertothebusiness,HRmustbereadytorethinknotonlyitstoolsandprocesses,tobusinessobjectives,design

02buthowitisstructured,howitcollaborates,andhowitembraceschange.Thisrequiresinvestmentacrossthree

adaptableoperatingmodels,protect

interconnecteddomainsofpeople,technologyanddata.workforcetrust,andensurethe

Whateveryourend-statesolution,ensurethatthenewsystemsupportsAl,automation,analyticsandintegrationsorganizationisreadytooperateat

(whereneeded)withotherplatforms.Prioritizedataquality(criticalfortheeffectivefunctioningofAI),governance

scaleinanAl-enabledfuture.Your

andsecuritytoenablereliableinsights.

guidingprincipleshouldbetocreate

Demandcapabilitiesthatalignwithstrategicgoals,enhanceemployeeexperienceandfuture-proofthe