东航面试英语试题及答案

东航面试英语试题及答案一、单项选择题（每题1分，共20分）1.Whenthepassengers______thecabin,theflightattendantswillstartthesafetydemonstration.A.boardB.willboardC.boardedD.areboarding答案：A解析：时间状语从句遵循“主将从现”原则，主句用一般将来时，从句用一般现在时表将来。board作动词意为“登机、登船”，符合民航场景语境。2.Wesincerelyapologize______theinconveniencecausedbythedelayedflight.A.withB.forC.toD.of答案：B解析：固定搭配apologizeforsth.表示“为某事道歉”，apologizetosb.表示“向某人道歉”，此处后接事物inconvenience，故选B。3.Pleasepresentyour______passandvalidIDcardatthecheck-incounter.A.boardingB.boardC.boardedD.boards答案：A解析：boardingpass是民航固定术语，意为“登机牌”。4.Thecabincrewwillprovideallpassengers______freemealsandbeveragesduringtheflight.A.forB.withC.ofD.to答案：B解析：固定搭配providesb.withsth.表示“为某人提供某物”。5.Theflight______isscheduledtotakeoffat14:30willbedelayedduetoairtrafficcontrol.A.whoB.whoseC.whichD.what答案：C解析：定语从句先行词为flight（物），关系代词用which或that，在从句中作主语。6.Allpassengersmustturnofftheirelectronicdevices______boardtoensureflightsafety.A.inB.onC.atD.by答案：B解析：固定搭配onboard意为“在飞机（船、火车）上”，为民航常用表达。7.Passengers______notcarryanyflammableorexplosiveitemsintheircarry-onluggage.A.mustB.mayC.canD.need答案：A解析：must表示强制性规定，符合民航安全检查的要求语气。8.Ourflight______atShanghaiPudongInternationalAirportat16:45localtime.A.arriveB.arrivesC.arrivedD.havearrived答案：B解析：表示按时间表、日程安排将要发生的动作，可用一般现在时表将来，主语flight为第三人称单数，故选arrives。9.ChinaEasternAirlines'frequentflyerprogramis______"EasternMiles".A.calledB.callingC.callD.calls答案：A解析：被动语态结构为be+过去分词，此处表示“被称为”，用called。10.Ifyouneedanyhelpduringtheflight,pleasefeelfree______thecallbuttonaboveyourseat.A.pressB.pressingC.topressD.pressed答案：C解析：固定搭配feelfreetodosth.表示“随意做某事、尽管做某事”，为服务场景常用语。11.Theexcessbaggagechargeis1.5%oftheeconomyclassfullfare______kilogram.A.perB.eachC.everyD.one答案：A解析：per表示“每、每一”，常用于价格、速率的表述，如perkilogram（每公斤），符合民航行李计费的表达习惯。12.Passengersarerequired______attheboardinggate30minutesbeforethescheduleddeparturetime.A.arriveB.arrivingC.toarriveD.arrived答案：C解析：固定搭配berequiredtodosth.表示“被要求做某事”。13.Thebadweather______theflightschedulegreatlyyesterday.A.effectB.affectedC.infectedD.perfected答案：B解析：affect为动词，意为“影响”；effect为名词，意为“影响、效果”。此处需要谓语动词，且用一般过去时，故选affected。14.Wearelookingforwardto______youagainonournextflight.A.seeB.seeingC.sawD.seen答案：B解析：固定搭配lookforwardtodoingsth.表示“期待做某事”，to为介词，后接动名词。15.The______crewisresponsibleforpassengersafetyandserviceduringtheflight.A.cabinB.cockpitC.groundD.maintenance答案：A解析：cabincrew意为“客舱乘务组”，cockpitcrew为“飞行机组”，groundcrew为“地勤人员”，根据passengerservice可知选A。16.I______toShanghaithreetimesthisyearforbusinesstrips.A.havebeenB.hasbeenC.hadbeenD.was答案：A解析：表示到目前为止的经历，用现在完成时，主语为I，助动词用have。17.YouhavenevertakenaChinaEasternAirlinesflightbefore,______?A.haven'tyouB.haveyouC.doyouD.don'tyou答案：B解析：反义疑问句遵循“前否后肯”原则，前面有否定词never，故后面用肯定形式haveyou。18.Thestaffmember______chargeofthecheck-incounterwillhelpyouwithyourluggageissue.A.inB.onC.atD.for答案：A解析：固定搭配inchargeof表示“负责、主管”。19.______classpassengerscanenjoypriorityboardingandfreeloungeaccess.A.EconomyB.BusinessC.BudgetD.Basic答案：B解析：businessclass意为“公务舱”，享有优先登机、休息室权益；economyclass为经济舱，符合民航舱位常识。20.Couldyoutellme______theflightfromBeijingwillarrive?A.whenwillB.whenisC.whenD.whendoes答案：C解析：宾语从句用陈述语序，排除A、B、D三个疑问语序选项，when引导从句作tell的直接宾语。二、情景对话选择题（每题2分，共30分）1.Passenger:Excuseme,couldIhaveawindowseatforthisflight?Attendant:______A.No,youcan't.Allwindowseatsaretaken.B.Sure,letmechecktheseatavailabilityforyoufirst.C.Whydoyoupreferawindowseat?D.Youneedtoaskthecheck-instaffatthecounter.答案：B解析：航空服务用语要求礼貌、专业，需先回应用户需求并采取行动。A过于生硬，C无关乘客需求，D属于推诿责任，均不符合东航服务规范。2.Passenger:Mycheckedbagis3kilogramsoverthefreeallowance.HowmuchshouldIpay?Attendant:______A.Idon'tknow,youcanaskthemanager.B.Theexcessbaggagefeeis20yuanperkilogram,soyouneedtopay60yuan.C.It'stooheavy.Youhavetotakesomethingsout.D.Justpay60yuan,noneedtoaskmore.答案：B解析：面对乘客的费用咨询，应清晰告知计费标准和具体金额，体现专业性。3.Passenger:Whyhasourflightbeendelayedfor2hours?Ihaveanimportantmeetingtoattend.Attendant:______A.It'snotourfault,theweatherisbad.B.I'mverysorryforthedelay.It'scausedbyheavythunderstormatthedestinationairport.Wewillinformyouassoonaswegetthelatestupdate.C.Youcantakeanotherflightifyouareinahurry.D.Don'tworry,manyflightsaredelayedtoday.答案：B解析：处理乘客投诉或疑问时，应先道歉，再说明原因，最后给出后续解决方案或承诺，符合服务沟通逻辑。4.Passenger:Excuseme,mayIhaveacupofhottea,please?Attendant:______A.Waitaminute,I'mbusynow.B.Sure,I'llbringittoyourightaway.Wouldyoulikesugarorlemon?C.Weonlyhaveblackteaandgreentea.D.Hottea?Letmecheckifwehaveanyleft.答案：B解析：客舱服务回应需求时应主动、周到，在满足需求的同时主动询问细节，提升服务体验。5.Passenger:Ican'tfindmyluggageatthebaggageclaimarea.WhatshouldIdo?Attendant:______A.That'stoobad.Maybesomeonetookitbymistake.B.I'msorrytohearthat.Pleasecomewithmetothebaggageserviceofficetofileareport,andwewilltrackyourluggageassoonaspossible.C.Youcanwaithereforawhile,maybeitwillcomelater.D.Didyouputtherighttagonyourluggage?答案：B解析：面对行李丢失的问题，应先共情道歉，再给出明确的解决步骤，让乘客有清晰的预期。6.Passenger:CanIbringmy100mlbottleofperfumeonboard?Attendant:______A.No,allliquidsareprohibitedontheplane.B.Yes,butitmustbeplacedinatransparentplasticbagandpresentedseparatelyduringsecuritycheck.C.Idon'tknow,youhavetoaskthesecuritystaff.D.Perfumeisflammable,youcan'ttakeitwithyou.答案：B解析：民航规定随身携带的液体单瓶容量不超过100ml，且需放在透明密封袋中，B选项符合规定且表述清晰。7.Passenger:Isitpossibletoupgrademyeconomyclasstickettobusinessclass?Attendant:______A.Yes,butyouneedtopaythepricedifferencebetweenthetwoclasses.Letmecheckifthereareavailablebusinessclassseatsfirst.B.No,youcan'tupgradeaftercheckingin.C.Businessclassisveryexpensive,areyousureyouwanttoupgrade?D.Youcantryyourluckatthegatebeforeboarding.答案：A解析：升舱咨询需明确告知前提条件（支付差价），并主动核实舱位availability，符合服务规范。8.Passenger:I'mavegetarian.CanIhaveavegetarianmealontheflight?Attendant:______A.Sorry,weonlyhaveregularmealsonthisflight.B.Letmecheckyourbooking.Oh,youdidn'trequestaspecialmealinadvance.I'lltrytoseeifwehaveextravegetarianmealsavailable,okay?C.Vegetarianmealsneedtobeordered24hoursbeforedeparture.Youdidn'torderit,sowecan'tprovideit.D.Youcanjusteatthevegetablesintheregularmeal.答案：B解析：特殊餐食需提前预订，但面对未预订的乘客需求，应先核实情况，再尽可能协调解决，而非直接拒绝。9.Passenger:Excuseme,theboardinginformationsaystheflightisnowboardingatGate15,butmyboardingpasssaysGate12.Whichoneiscorrect?Attendant:______A.TheboardinggatehasbeenchangedtoGate15.PleasefollowthesignstoGate15forboarding.B.Maybethescreeniswrong,youcangotoGate12andhaveatry.C.Idon'tknow,youcancheckwiththeinformationdesk.D.Yourboardingpassiswrong,youshouldhavecheckedearlier.答案：A解析：登机口变更的咨询应给出明确、肯定的答复，并指引乘客前往正确位置，避免乘客误机。10.Passenger:Ifeelalittleairsick.Doyouhaveanymedicineforit?Attendant:______A.Sorry,wedon'thavemedicineontheplane.B.Yes,I'llbringyousomeairsicknesspillsandacupofwarmwater.Youcanalsotrytocloseyoureyesandrestforawhile.C.Youshouldhavetakenmedicinebeforeboarding.D.Justtakeadeepbreath,itwillbefinesoon.答案：B解析：面对乘客身体不适，应先提供相应帮助，再给出合理建议，体现人文关怀。11.Passenger:Theseatnexttomeistoonarrow,Icanbarelymove.CanIchangemyseat?Attendant:______A.No,allseatsarethesamesize.B.I'msorryfortheinconvenience.Letmecheckifthereareanyemptyseatswithmorespaceavailable.C.Youboughtaneconomyclassticket,whatdoyouexpect?D.Youcanstandintheaisleifyoufeeluncomfortable.答案：B解析：处理乘客对座位的不满时，应先道歉，再积极协调解决方案，而非反驳或敷衍。12.Passenger:Doyousellduty-freeproductsonthisinternationalflight?Attendant:______A.Yes,wehaveavarietyofduty-freeproductsincludingcosmetics,watchesandalcohol.I'llbringyouthecataloglater.B.No,wedon'tsellanythingontheplane.C.Maybe,I'mnotsure.D.Youcanbuythemattheduty-freeshopintheairportbeforeboarding.答案：A解析：国际航班通常提供机上免税品销售服务，应主动告知商品范围并提供目录，符合服务规范。13.Passenger:IhaveaconnectingflighttoGuangzhouafterlandinginShanghai.DoIneedtopickupmycheckedbaggage?Attendant:______A.IfyourbaggageischeckedthroughtoGuangzhou,youdon'tneedtopickitup.Letmecheckyourbaggagetagforyou.B.Ofcourseyouhavetopickitupandcheckitagain.C.Idon'tknow,itdependsontheairline.D.Youcanjustfollowthecrowdafterlanding.答案：A解析：联程行李问题需结合乘客的实际托运情况判断，应主动核实而非给出绝对化答案。14.Passenger:Ileftmymobilephoneontheplane.WhatshouldIdo?Attendant:______A.I'msorrytohearthat.Pleaseleaveyourcontactinformationwithus,andwewillcontactthecleaningcrewtosearchthecabinimmediately.Wewillcallyouoncewefindit.B.Youshouldbemorecarefulwithyourbelongings.C.Theplaneisalreadycleaned,soyourphoneisprobablygone.D.Youcangotothelostandfoundofficeattheairporttolookforit.答案：A解析：物品遗落的处理流程为：登记信息、协助查找、反馈结果，A选项完整覆盖了上述步骤。15.Passenger:Howlongdoesittaketogettothecitycenterfromtheairport?Attendant:______A.About40minutesbymetro,andabout1hourbytaxidependingontraffic.YoucantakeMetroLine2directlytothecitycenter.B.Idon'tknow,I'mnotfromhere.C.It'sfar,you'dbettertakeataxi.D.Youcancheckitonyourphone.答案：A解析：面对乘客的交通咨询，应尽可能提供实用、具体的信息，帮助乘客合理规划行程。三、阅读理解（每题3分，共30分）Passage1ChinaEasternAirlines(MU)DomesticFlightBaggageAllowance-CheckedBaggageAllowance:FirstClass:40kgperpassengerBusinessClass:30kgperpassengerEconomyClass:20kgperpassengerInfants(under2yearsold,with10%ofadultfare):10kgperpassenger,plusonefullycollapsiblestroller.-Carry-onBaggageRequirements:FirstClass:2pieces,totalweightnotexceeding10kgBusinessClass:1piece,totalweightnotexceeding5kgEconomyClass:1piece,totalweightnotexceeding5kgThesizeofeachcarry-onbagshallnotexceed20cm×40cm×55cm.-ExcessBaggageCharge:Passengerswithexcesscheckedbaggageshallpayachargecalculatedat1.5%oftheeconomyclassone-wayfullfareperkilogram.-ProhibitedItems:Flammable,explosive,corrosive,radioactiveandmagneticitemsareprohibitedfrombeingcheckedinorcarriedonboard.Valuablessuchascash,jewelry,laptopsandimportantdocumentsshallnotbeplacedincheckedbaggage,astheairlinewillnotbeliablefordamageorlossoftheseitems.1.Whatisthefreecheckedbaggageallowanceforeconomyclasspassengers?A.20kgB.30kgC.40kgD.10kg答案：A解析：根据文中“EconomyClass:20kgperpassenger”可知经济舱免费托运行李额为20公斤。2.Howmanypiecesofcarry-onbaggagecanabusinessclasspassengertake?A.2piecesB.1pieceC.3piecesD.Nolimit答案：B解析：根据文中“BusinessClass:1piece,totalweightnotexceeding5kg”可知公务舱乘客可携带1件随身行李。3.Apassengerbuysaneconomyclassone-wayfullfareticketfor1,000yuan.Howmuchshouldhepayfor5kgexcessbaggage?A.50yuanB.75yuanC.100yuanD.150yuan答案：B解析：根据文中超重行李费计算规则：每公斤按经济舱单程全价票的1.5%收取，即1000×1.5%×5=75元。4.Whichofthefollowingitemscanbeplacedincheckedbaggage?A.CashB.LaptopsC.ClothesD.Flammableliquids答案：C解析：根据最后一段，现金、笔记本电脑等贵重物品不建议托运，易燃液体属于禁止托运物品，只有衣服符合要求。5.WhichofthefollowingstatementsisTRUE?A.Infantsunder2yearsoldhavenofreebaggageallowance.B.Themaximumsizeofacarry-onbagis20cm×40cm×50cm.C.Firstclasspassengerscancarry10kgofcarry-onbaggageintotal.D.Theairlineisresponsibleforthelossofjewelryincheckedbaggage.答案：C解析：A选项婴儿有10公斤免费托运行李额；B选项随身行李尺寸上限为20cm×40cm×55cm；D选项航空公司不对托运行李中的珠宝损失负责；只有C选项符合文中“FirstClass:2pieces,totalweightnotexceeding10kg”的描述。---Passage2Asoneofthethreemajorstate-ownedairlinesinChina,ChinaEasternAirlineshasbeencommittedtoprovidinghigh-qualityairtravelservicesforpassengers.The"Lingyan"(Swallow)cabinserviceteam,establishedin1989,istheflagshipservicebrandofChinaEasternAirlines.Theteamisnamedaftertheswallow,whichisasymbolofwarmthandagilityintraditionalChineseculture.TheLingyanteamfollowstheserviceconceptof"precision,meticulousnessandextremecare".Duringflights,crewmembersnotonlyprovidebasicservicessuchasmealsanddrinks,butalsopayattentiontothespecialneedsofdifferentpassengergroups,suchaselderlypassengers,unaccompaniedchildrenandpassengerswithreducedmobility.Inrecentyears,theteamhaslaunchedaseriesofpersonalizedservices,includingpre-orderedspecialmeals,in-flightbirthdaysurprisesandtravelguidanceforfirst-timeflyers.AccordingtoChinaEastern's2023servicequalityreport,thepassengersatisfactionrateofLingyanteamflightsreached96.8%,whichis3.2percentagepointshigherthantheindustryaverage.Theteamhasalsowonmorethan20nationalandinternationalserviceawards,makingitanimportantwindowforChinaEasternAirlinestoshowcaseitsserviceimagetotheworld.6.WhenwastheLingyancabinserviceteamestablished?A.In1980B.In1989C.In2003D.In2023答案：B解析：根据第一段第二句“establishedin1989”可知凌燕乘务组成立于1989年。7.Whyistheteamnamed"Lingyan"?A.BecausetheswallowisthelogoofChinaEasternAirlines.B.Becausetheteam'sfirstleaderwasnamedYan.C.BecausetheswallowrepresentswarmthandagilityinChineseculture.D.BecausetheteammainlyfliesroutestoYan'an.答案：C解析：根据第一段最后一句“whichisasymbolofwarmthandagilityintraditionalChineseculture”可知命名原因。8.WhichofthefollowingisNOTpartoftheLingyanteam'sserviceconcept?A.PrecisionB.MeticulousnessC.ExtremecareD.Lowcost答案：D解析：第二段第一句明确提到服务理念为“precision,meticulousnessandextremecare”，不包含lowcost（低成本）。9.Whatistheindustryaveragepassengersatisfactionr