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PuttingEnterpriseAltoWorkinRetail

10agenticcapabilitiesforscalingpeople,operations,andfinance.

Tableofcontents.

Introduction.3

HR.4

1.DecreaseHRandstoremanagercasevolume.4

2.Improvecandidateexperiences.5

3.Quicklyfillyourstores’talentgaps.6

4.Reducepayrollriskincomplexlaborenvironments.7

Finance.8

5.Movefromreactivetoproactiveandadaptiveplanning.8

6.Strengthentrustineverystore-levelexpense.9

7.Reducecontractandsupplierinvoicebottlenecks.10

IT.11

8.Improveyourhigh-volumeworkflows.11

9.Supportchangemanagementacrossyourentireworkforce.12

10.Acceleratedeploymentacrosstheentireenterprise.13

Conclusion.14

2PuttingEnterpriseAItoWorkinRetail

3PuttingEnterpriseAItoWorkinRetail

Howagenticcapabilitiescan

helpretailersimprovestore

execution,protectmargins,

andgrowthebottomline.

Retailrunsonspeed,coordination,andtrust,andwhen

operationsslip,profitsdotoo.Amissedshiftcanmean

understaffedfloors,abandonedcarts,andlostsales;

delayedhiringweakensthecustomerexperienceandputs

repeatrevenueatrisk.Payrollerrorsdrivefrustration

andturnovercosts,whilepoorsupplierterms,invoicing

delays,andreportingbottleneckserodemargins,inflate

administrativecosts,andslowdecisions.Everyhourmanagersspendfixingback-officeissuesislaborpulledawayfrom

selling,supportingassociates,andgrowingthebottomline.

Agenticcapabilitiesofferanewwaytoaddressthesechallenges.

Byunderstandingbusinesscontext,surfacingrisks,recommendingnextsteps,andautomatingroutineworkwithhumanoversight,agentscanhelpretailersimprovehowworkgetsdoneacrossstores,distributioncenters,andcorporatefunctions.

ThiseBookexplores10high-impactagenticcapabilitiesforretail.Somehelpretailersattract,schedule,pay,andsupportfrontlineworkers.Othershelp

finance,procurement,legal,IT,andoperationsteamsstrengthenplanning,compliance,suppliervisibility,processefficiency,andAIgovernance.

Oneindustry,differentoperatingmodels.

Retailorganizationssharemanychallenges,butthevalueofagenticAIcanlookdifferentdependingontheoperatingmodel.

•Softlinesandhardlinesretailersoftenoperatetraditionalstoreenvironmentswheresuccessdependsonstorelaborcoverage,customerservice,merchandisingexecution,omnichannel

fulfillment,seasonaldemandplanning,vendorterms,shrink

control,andconsistentassociateexperiencesacrosslocations.

•Groceryandconvenienceretailersoftenoperate

withhigh-frequencytransactions,perishableinventory,

rapidlabordemandshifts,complexschedulingneeds,wageandcompliancevariability,anddistributedstorenetworks.

Manyretailersoperateacrossbothmodels.Forexample,alargeretailermaymanageapparel,generalmerchandise,grocery,

fuel,convenience,anddistributionoperationswithinthesame

enterprise.Intheseorganizations,agentscansupportthedistinctneedsofeachmodelwhilehelpingcreateamoreconnectedretailoperatingenvironment.

TheagenticcapabilitiesinthiseBooksupportbothmodels.

Examplesineachchaptershowhowtheirimpactcandifferbasedontheoperatingenvironment.

Note.

Unlessotherwiseindicated,performancefiguresreferencedinthiseBookaremodeledestimatesbasedonearlyWorkdaycustomerusageofits

agenticcapabilitiesandrelatedassumptions.Actualresultswillvarybased

onorganizationalcontext,processdesign,datareadiness,anddeploymentscope.

HR

1.DecreaseHRandstoremanager

casevolume.

Givestoreanddesklessworkersinstantanswers.

Retailassociatesandmanagersoftenlosetimesearchingforbasic

informationabouttimeoff,schedules,pay,policies,equipment,andworkplaceprocesses.Indistributedstoreenvironments,thiscreateshighcasevolumesforHR,payroll,IT,procurement,andsharedservicesteamswhilepulling

frontlineworkersawayfromcustomersandoperations.

Agenticself-servicecapabilitiescanprovideaconversationalassistantthatcananswerquestions,retrievepolicyinformation,guideemployeesthroughnextsteps,andcompleteeligibletransactionsintheflowofwork.Itcan

supporttime-offrequests,payslipquestions,timeandattendancetasks,

policy-alignedpurchasing,andothercommonemployeeneeds—allfromtheir

mobiledevice.

Forretailers,thevalueisstraightforward:giveworkersfasteranswers,

reduceadministrativeburden,andkeepstoreteamsfocusedoncustomers

andexecution.

Potentialimpact.

·75%deflectionincasevolume

·30%quickertimetoresolveHRcases

Howretailerscanputittowork.

Softlinesandhardlines:Astoreassociatecanaskabouttimeoff,schedulechanges,equipmenteligibility,orexpensepolicywithoutsearching

Wheretostart.

Startwiththemostfrequentemployeequestions:timeoff,pay,schedules,

timeentry,policyguidance,andequipmentrequests.Measurecasedeflection,

transactioncompletion,timesaved,employeesatisfaction,andescalationquality

forcomplexissues.

throughportalsorwaitingforHR.Amanagercanresolveroutinequestionsfasterwhilestayingfocusedonfloorcoverage,customerservice,

andmerchandisingexecution.

Groceryandconvenience:Ashiftleadcanuseamobileconversational

interfacetoanswerpay,attendance,scheduling,orpolicyquestions

duringfast-movingstoreoperations,reducingrelianceonsharedservicesandhelpingemployeesgetanswerswithoutleavingthefloor.

4PuttingEnterpriseAltoWorkinRetail

HR

2.Improvecandidateexperiences.

Makespeedandsimplicityyourfrontlinehiringadvantage.

Retailhiringmovesfast.Shiftinglaborneeds,highturnover,seasonaldemand,andevolvingcustomerexpectationsmakeithardtostaffstoresquickly

enough.Candidatesincreasinglyexpectmobile-first,text-basedexperiencesandmayloseinterestifhiringdragson.

Agenticcandidateexperiencecapabilitieshelprecruitingteamsengage

candidatesthroughconversationalmessaging.Itcansupportautomated

one-to-oneormasstexting,reminders,interviewscheduling,andfollow-up.Thisincreasesrecruitercapacitywhilehelpingtopcandidatesmovethroughthehiringprocessfaster.

Forretailers,agenticcapabilitiescanhelpturncandidateresponsivenessintoacompetitiveadvantage.

Potentialimpact.

·40%decreaseininterviewno-shows

·85%ofcandidatesscheduledwithinanhour

Howretailerscanputittowork.

Softlinesandhardlines:Aspecialtyretailerpreparingforaseasonalsales

surgecanuseautomatedtextingandschedulingtoquicklyengagecandidatesforstoreassociate,fulfillment,beautyadvisor,cashier,orwarehouseroles

acrossmultiplelocations.

Groceryandconvenience:Agroceryorconveniencechaincanuse

high-volumecandidateoutreachtofillstoreassociate,deli,fuel,cashier,stocker,andovernightrolesquickly,reducingtheriskofopenshifts

andservicedisruption.

2:00

Olivia>

Today2:00PM

Greatnews,Iwouldliketosetup

a1hourphoneinterviewforyou!

Doanyofthesetimeswork?

1.Tuesday,Nov1at9:30AM

2.Thursday,Nov3at1:30PMViewmoreavailabletimesat:

SchedulePhoneInterviewolivia.paradox.ai

Nov3isgreat,thankyou!

"Wesetforthtohire24,000people...butwe'vebeenabletodoitwithhalftheinterviews.Notbecauseofalackofcandidates,butbecauseofabetterconversionratethatallowsus

tointroducethebestofthebesttoourhiringmanagers.”

Burlington

Wheretostart.

Focusonhigh-volume,high-turnover,orseasonalroles.Measurecandidate

responserates,timetoschedule,interviewcompletion,no-showreduction,timetofill,andhiringmanagersatisfaction.

5PuttingEnterpriseAltoWorkinRetail

HR

6PuttingEnterpriseAltoWorkinRetail

3.Quicklyfillyourstores'talentgaps.

Buildtomorrow'sstoreleadersfrom

today'sworkforce.

Retailassociatesstruggletodiscoverrelevantinternalopportunitiesacrossdisconnectedsystems,leadingtostalledgrowthandmissedmatches

betweenskillsandopenroles.Unclearcareerpaths,limitedvisibilityinto

skills,andoutdatedemployeeprofilespreventretailersfromfullyleveragingthetalenttheyalreadyhave,increasingtime-to-fillandfrontlineturnover.

Agentictalentmobilitycapabilitiesdeliverpersonalizedrecommendations,empoweringemployeestoexploregrowthpathsandgivingstoremanagersimmediateaccesstointernaltalentpools,keepingprofilesuptodate

withsmartalertswhilefillingpriorityrolesfasteratlowerrecruitmentcosts.Forretailers,thishelpsdeliverrelevantopportunitiesattherighttimewhilefillingtalentgaps.

Potentialimpact.

·30%increaseininternalapplications

·2.3xmoreinternalmoves

Howretailerscanputittowork.

Softlinesandhardlines:Aspecialtyretailercanstrengthenstore

andmerchandisingpipelinesbymatchingassociates'skills,interests,andcareergoalstointernalopportunitiesintheflowofwork.

Groceryandconvenience:Agroceryretailercanreducefrontlinechurn

andkeepstoresstaffedbydeliveringpersonalizedjobrecommendationsthat

connectemployeestogrowthopportunities.

Wheretostart.

Beginwithretentionandcareerdevelopment.Connectemployeestointernal

opportunitiesbasedontheirskills,interests,andcareergoals,helpingthemreduceturnoverandfillcriticalrolesfaster.

HR

7PuttingEnterpriseAltoWorkinRetail

4.Reducepayrollriskincomplexlaborenvironments.

Strengthencomplianceandacceleratehigh-volumepayrollcycles.

Retailpayrolliscomplex.Payrollteamschasemissingpaymentdata,respondtoconstantminimumwagechanges,manageovertime,premiums,union

orlocalrules,andhandlerepeatedquestionsfromhigh-turnoverfrontline

workforces.Errorscanaffectworkertrustandcreatecomplianceexposure.

Agenticpayrollcapabilitiesanalyzepayrollinformationtoidentifymissingdata,compliancechanges,andpotentialissuesbeforepayrollisimpacted.Itcan

alsoanswercomplexpayrollquestionsconversationally,provideroot-causeexplanations,andguideteamstowardcorrectiveactionswithhumanreview.

Forretailers,thiscreatesapathfromreactivepayrolltroubleshootingtoproactivepayaccuracyandcompliancemanagement.

Potentialimpact.

·Answerstocomplexpayrollquestionsinunderoneminute

·75%fasteranalysisofminimumwagechanges

Howretailerscanputittowork.

Softlinesandhardlines:Payrollteamscanmonitorwage-rulechangesacrossstores,identifymissingpaymentelections,andinvestigatedepartment-levelovertimeorlaborspendwithoutmanuallydiggingthroughreports

andspreadsheets.

Groceryandconvenience:Payrollteamscanflagissuesrelatedtoshift

differentials,overtime,premiums,minimumwagechanges,unionrules,storelocationchanges,andhigh-volumefrontlinepayexceptionsbeforethey

becomeworkerdisputes.

Hi!I'mthePayrollAgent.

Icanhelpyougetthingsdoneandanswerquestionsquickly.Whatareyoulookingtodotoday?

◆ItemsRequiringAttention

3WorkersMissingPaymentElections

Employeeswhohaven'taddedadirectdepositi

2ExpiringFLSAWorkPeriodCalendars

Calendarssettoexpirewithinthenext90days

HelpMeNotifyTheseWorkers

ShowSteps>

Beforemovingforward,double-checkthatall

detailsareaccurate.

AcceptandSubmitSuggestions

FixSuggestions

AcceptandSubmitSuggestions

"Inunderaminute,wenotonlyranacomplexpayanalysis

butalsogotanimmediateroot-causebreakdownofthechangeswiththePayrollAgent.”

McKeeFoods

Wheretostart.

Beginwithrecurringexceptiontypes:missingpaymentelections,wage-rule

changes,overtimeanomalies,store-levelpayvariations,timepunchissues,andauditquestions.Establishclearhumanreviewandapprovalsteps

forrecommendedactions

8PuttingEnterpriseAltoWorkinRetail

5.Movefromreactivetoproactiveandadaptiveplanning.

Knowwheremarginisslippingbeforeithitsthebottomline.

Retailvariancesrarelytellthewholestory.Leadersneedtounderstandwhichstores,channels,productcategories,labordecisions,weatherpatterns,

promotions,orseasonaleventsaredrivingthegap—andwhatactionstotake

beforemarginpressureworsens.

Agenticcapabilitieshelpplanningandfinanceteamsconnectrelevantdata,

forecastdemand,identifyanomalies,andsimulatescenarios.Itcanmodeldemandusingfactorssuchasweather,pastsales,laborcosts,andseasonalsurges,thenproviderecommendationsforstaffing,spendmanagement,

andrevenueoptimization.

Forretailers,thishelpsteamsmovefromretrospectivereporting

toforward-lookingaction.

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Potentialimpact.

·20%reductionintimespentonadministrativeplanningtasks·30%timesavedonmonthlydataexploration

Howretailerscanputittowork.

Softlinesandhardlines:Aretailercanevaluatemarginshiftsbystore,channel,category,orpromotionandmodelstaffingorinventoryscenariosahead

ofpeakshoppingperiods,productlaunches,orseasonalevents.

Wheretostart.

Chooseonebusiness-criticalplanningquestion,suchas:Whichstoresaredrivingmarginvariance?Howwillweatheraffectlaborandsales?Whereislaborcost

outpacingrevenue?Whatstaffingplanbestsupportsseasonaldemand?Buildthefirstusecasearounddecisionsleadersalreadyneedtomake.

Groceryandconvenience:Agrocercanmodeldemandchangestied

toweather,holidays,localevents,perishablecategories,andlaboravailability,helpingstoreandfinanceleadersbetterplanstaffingandoperatingspend.

FINANCE

6.Strengthentrustineverystore-levelexpense.

Stayaudit-readywithoutthefiredrill.

Retailfinanceteamsoftenspenddayschasingauditevidenceacross

procure-to-pay,contract-to-cash,andrevenueprocesses.Contracts,invoices,payments,revenuejournals,bankstatements,andsupportingdocumentsmayliveacrossmultiplesystems,increasingmanualeffortandtheriskofgaps.

Agenticauditcapabilitiesautomaticallycompileauditevidence

byunderstandingauditsamplerequests,mappingfinancialdatatoWorkdayobjects,retrievingsupportingdocumentation,andcentralizingevidence

forreviewandapproval.

Forretailers,thiscanreduceauditdisruption,strengthencompliance,

andmakefinancialteamsmoreresponsivetoauditorrequests.

CreateAuditRequest

Hi,'′myourauditagent

RequestType·

recejptofgoodsoeservicesprowidedfortheseIimwnicenumberslistoinwoicenumbers

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Potentialimpact.

·80%timesavedoneveryauditrequest

·20minutessavedonlargesamplerequests

Howretailerscanputittowork.

Softlinesandhardlines:Financeteamscancompileprocure-to-payevidenceforsupplierinvoices,payments,andbankstatementstiedtomerchandise,

fixtures,storeoperations,andvendorspend.

Wheretostart.

Startwithhigh-volumeauditrequests,suchassupplierinvoicesamples,

paymentsupport,procure-to-payevidence,orcontract-to-cashdocumentation

Definereviewownership,approvalsteps,andauditpackagerequirements

beforeexpanding.

Groceryandconvenience:Auditteamscanassembleevidenceacrosscomplexsupplier,franchise,fuel,foodservice,andpromotionalrevenuestreams,helpingprovecompletenessandaccuracyforcontract-to-cash

andprocure-to-payreviews.

9PuttingEnterpriseAltoWorkinRetail

FINANCE

10PuttingEnterpriseAltoWorkinRetail

7.Reducecontractandsupplierinvoicebottlenecks.

Seeeverysupplier,pricing,andrevenuetermincontracts.

Retailersmanagethousandsofsupplier,vendor,franchise,distribution,real

estate,services,andsalesagreements.Criticaltermssuchasrates,discounts,rebates,penalties,auto-renewals,paymentconditions,volumecommitments,andrevenueobligationsareoftenburiedinstaticdocuments.

Agenticcontractcapabilitiescancontinuouslyanalyzecontracts,extractkeyterms,andmakecontractualobligationssearchablethroughnaturallanguage.

Pairedwithsuppliercontractcapabilities,theycanalsohelpteamsreview

negotiatedpricing,paymentterms,contractduration,terminationclauses,andothersupplier-specificobligations.

Together,thesecapabilitieshelpidentifyhiddenrisks,reducevendor

leakage,improvesupplierdiscipline,andstrengthencontract-to-cashorprocure-to-payexecution.

Potentialimpact.

·35xreturnoninvestmentinreducedcostsalone

·65%fasterpre-signaturecontractprocessing·70%decreaseinoutsidelegalspend

Howretailerscanputittowork.

Wheretostart.

Prioritizecontractcategorieswiththehighestspend,renewalexposure,pricingcomplexity,orfragmentedownership.Definethekeytermsthatmattermost:renewaldates,rebates,escalators,paymentterms,terminationprovisions,

penalties,discounts,andsupplierobligations.

Softlinesandhardlines:Merchandising,procurement,andlegalteamscanidentifyvendorcontractswithauto-renewals,volumerebates,negotiated

discounts,penaltyandforcemajeureclauses,ornonstandardpaymenttermsacrossapparel,homegoods,electronics,fixtures,andstoreservices.

Groceryandconvenience:Procurementandoperationsteamscanmonitorsupplieragreementsforfood,beverage,fuel,distribution,privatelabel,

franchise,andservicescontracts,surfacingescalators,rebates,penalties,renewaldates,andcomplianceobligationsbeforetheyaffectmargins.

11PuttingEnterpriseAltoWorkinRetail

8.Improveyourhigh-volumeworkflows.

Optimizeretailprocessesinminutes.

Retailersrunonhigh-volumebusinessprocesses:supplierinvoices,expenses,approvals,jobchanges,timetracking,procurement,onboarding,andstore

operations.Wheneverytransactionfollowsthesameprocess—evenwhenrisklevelsdiffer—teamswastetime,bottlenecksgrow,andexceptionspileup.

Agenticcapabilitiescananalyzebusinessprocessruntimeandconfigurationdatatoidentifybottlenecks,inefficientflows,deviationsfrombestpractices,andopportunitiesforimprovement.Itcanrecommendtailoredprocess

changes,assistadminswithconfigurationupdates,andmeasureperformance

impactovertimewithhumanapproval.

Forretailers,thiscanhelpstreamlineinvoiceprocessing,reducemanual

reviews,preventout-of-policyexpenses,andimprovecontrolwithoutadding

unnecessaryoverhead.

Potentialimpact.

·800+businessprocesstypesacrossWorkday

·3,500hourssavedperquarter

Howretailerscanputittowork.

Softlinesandhardlines:Financeteamscanidentifywheresupplier

invoicematching,expenseapprovals,orhigh-valuelegalandequipmentinvoicesneedbetterrouting,helpingreducemanualworkandimprove

expenseclassification.

Groceryandconvenience:Operationsandfinanceteamscanoptimize

recurringsupplierinvoiceflowsforutilities,foodservice,fuel,maintenance,andstoresupplies,reducingbottleneckswhileaddingtargetedreview

forhigh-riskorout-of-policytransactions.

IT

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Selectonebusinessprocesswithvisiblefriction,suchassupplierinvoice

matching,expenseapprovals,prepaidexpenseclassification,orhigh-riskspendreview.Measurecycletime,manualtouches,exceptionrates,approvaldelays,

andhourssaved.

IT

12PuttingEnterpriseAltoWorkinRetail

9.Supportchangemanagementacrossyourentireworkforce.

TurnWorkdaychangeintovaluefaster.

Retailers'Workdayadministrators,ITpartners,andbusinessprocessownershelptheirorganizationsturncontinuousinnovationintomeasurablebusinessimpact.Asnewcapabilities,configurationopportunities,andworkforceneedsemerge,teamsneedaclearwaytoidentifywhichactionswillbestsupport

prioritiessuchaslaborefficiency,schedulingaccuracy,retention,storegrowth,andadministrativeproductivity.

Agenticadoptioncapabilitiescananalyzeusage,tenantconfiguration,releaseimpacts,andbusinessprioritiestosurfacetargetedrecommendations.It

canhelpteamsassessreleasechanges,prioritizerequiredactions,accessprescriptiveguidance,andsupportroutineadministrativeneeds.

Forretailers,thishelpsteamsfocuslessoninterpretingwhat'schanging

andmoreonadoptingWorkdaycapabilitiesthatimprovestoreoperations,

workforcemanagement,financeprocesses,andemployeeexperience.

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Potentialimpact.

·50%reductionintimespentonWorkdayreleaseplanning

·30%increaseinfeatureadoptionrateswithin-tenantdiscovery

Howretailerscanputittowork.

Softlinesandhardlines:Workdayteamscanassesswhichreleaseupdates

affectstorestaffing,scheduling,payroll,finance,procurement,andmanagerworkflows,thenprioritizethechangesmostlikelytoimprovelaborproductivity

Wheretostart.

Startwithonereleasecycleoronefunctionalarea.Trackrelevantimpacts

identified,timespentonreleaseassessment,requiredactionscompleted,configurationchangesmade,andadoptionofnewcapabilities.

andstoreexecution.

Groceryandconvenience:Adistributedretailercanevaluatereleaseimpactsacrossscheduling,timetracking,payroll,compliance,locationmanagement,andhigh-volumeworkforceprocesses,helpingadminsactonwhatmatters

mosttostores.

IT

13PuttingEnterpriseAltoWorkinRetail

10.Acceleratedeploymentacrosstheentireenterprise.

GoverneveryAlagentacrosstheretailenterprise.

AsretailersexpandtheiruseofAlagentsacrossstores,distributioncenters,

warehouses,finance,HR,IT,merchandising,procurement,andsharedservices,speedmatters.Butdeployingagentsatretailscaleisnotassimpleasturning

onanewtool.Eachagentneedstobeintroducedintorealbusinessprocesses,

connectedtotherightdata,alignedtotherightpermissions,androlledout

inawaythatteamscanactuallyadopt.

AgenticdeploymentcapabilitieshelpretailersmovefromAlexperimentationtooperationalimpact.Itsupportsthedeploymentofagentsacrosscomplex,distributedenvironmentsbyhelpingteamscoordinaterollout,reducemanualsetup,andbringnewagentcapabilitiesintotheflowofworkmoreefficiently.Forretailers,thatmeansfastertimetovalueacrosshigh-volumefunctionslikefrontlinehiring,workforceoperations,payroll,finance,procurement,suppliermanagement,andemployeeself-service.

Forretailers,thiscreatesthegovernancefoundationneededtoscaleagentsresponsiblyacrossadistributed,high-volumeoperatingenvironment.

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