酒店前厅经理面试技巧

1、 : : : : :1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. ,16. 17. 18. 19. 20,21.,22.vip :1. 2. 3. 4. 5. 6. 7. 8. 9. 10. :1. 82. 3. 4. 5. 6. 7. 8. 9. 10. 11. 25-35 1. 1. 2. 3. 4. 1. 2. 3. :1()?2()-82200-()-20044903-4? 5? ; : : :1 2 3 84 5 6 7 8 1 abcdefghijk2 abcdefghij3 abcdefg4 abcdefgh5 abcple

2、ase write down whats the mean of vip ? how to explain?(please answer in english)vipa b ,.c ,.d ,.:,.12345 1 2 3 4 5 6 1 2 3 (16) 0.5,5509 610 532633 635 732735 533 650888(1,25) overbookingday use price list long distance house phone walk in coupons due outextension (2,14) (5,30)1 2 3 4 5 6 4201 2 3

3、10:00am4 5() :1_* 20132016*201610 !()job title:area/department:job band:hotel level:reports to:positions supervised:job scope: front office manager rooms division / front office / 4 4 i - v 5 director rooms/ rooms division manager/ hotel manager/ resident manager/ general manager / asst. front offic

4、e manager / duty manager / business centre manager / chief concierge/ night manager / guest relations manager / telephone services manager and operators / to manager the operations of the front office department byensuring product quality standards are met and that optimum serviceis provided to all

5、hotel guests according to the hotels andintercontinental hotels group business objectives. to perform thehuman resource function in ensuring staff selection, training,counseling and recognition programs are adhered to in order tomaximize performance standards and to adhere to guest servicestandards in order to maximize guest satisfaction. promotes thedesired work culture around the five core values of trust, integrity,respect, one team and service of the intercontinental hotelsgroup and the brand ethos. testimonial: i hereby confirm having read the duties and