HCDF埃森哲人力资本框架(英文版)(ppt 17页).ppt

1、 2004 Accenture. All rights reserved.,Accenture Human Capital Development Framework Developed by the Accenture Human Performance Service Line & Accenture Institute for High Performance Business Project Overview,2, 2004 Accenture. All rights reserved.,Workforce and HR Performance are a top Executive

2、Priority,Source: The Accenture High-Performance Workforce Study 2004,Yet few executives are highly satisfied with their progress on these initiatives,3, 2004 Accenture. All rights reserved.,High Performance businesses are characterized by leading edge human capital capabilities.,Human Capital Effici

3、ency,Workforce Adaptability,Workforce Performance,Talent Management,Ability to Change,Employee Engagement,Leadership Capability,High Performance Framework,High Performance Anatomy,Market Focus,Distinctive Capabilities,Human Capital Capabilities*,* Tier 3 of Accentures Human Capital Development Frame

4、work,4, 2004 Accenture. All rights reserved.,The Accenture Human Capital Development Framework is a tool to measure how well companies master these critical Human Capital Capabilities,5, 2004 Accenture. All rights reserved.,The Framework produces a Scorecard indicating performance on all elements of

5、 the framework along with a detailed assessment of the results.,Rewards and Recognition,Employee Relations,Human Capital Strategy,Learning Management,Knowledge Management,Human Capital Infrastructure,Change Management,Workforce Performance,Employee Engagement,Workforce Adaptability,Ability to Change

6、,Human Capital Efficiency,Productivity,Quality,Innovation,Customers,Key Performance Drivers,Business Results,Leadership Capability,Human Capital Capabilities,Tier 1,Tier 2,Tier 3,Human Capital Processes,Competency Management,Career Development,Performance Appraisal,Succession Planning,Recruiting,Wor

7、kforce Planning,Workplace Design,Tier 4,Talent Management,Revenue Growth,ROIC or ROE (FS only),TRS,Future Value,Illustrative Business Measures,3.4,3.2,2.8,3.3,3.2,3.7,3.8,3.2,3.2,3.6,3.0,3.8,3.3,3.5,3.0,3.2,3.2,3.4,2.9,3.2,3.1,3.9,3.7,3.0,2.7,Human Capital Efficiency,Top Quartile Bottom Quartile,Not

8、e: Numbers represent survey responses (means). Color codes indicate performance compared to benchmarks,6, 2004 Accenture. All rights reserved.,Initial implementations of the Framework reveal that financially successful organizations have more mature human capital processes,7, 2004 Accenture. All rig

9、hts reserved.,Analysis of initial implementations of the framework have also answered important questions on the minds of executives today,What are the key activities that lead to a more engaged workforce? (see Outlook article, Harnessing the Power of an Engaged Workforce, February, 2005) Are my ass

10、umptions about effectively managing and developing human capital correct? What are the surprising findings that go against common wisdom? What processes most impact critical human capital capabilities like workforce performance, workforce adaptability, and leadership? (see forthcoming Accenture whit

11、e paper, The Accenture Human Capital Development Framework: Assessing, Measuring and Guiding Investments in Human Capital for High Performance) 4. Where can I invest in people to get maximum value for my dollar? (see Outlook article, Making the Right Investments in People, 2004), 2004 Accenture. All

12、 rights reserved.,Appendix,9, 2004 Accenture. All rights reserved.,The Accenture Human Capital Development Framework,What: A diagnostic tool, that measures how well a company masters its human performance capability, and links the maturity of the organizations human capital processes to business and

13、 financial outcomes. Why: Enables organizations to set strategy, validate human capital investments and redirect investments for greater business impact. How: Uses web-based surveys, executive interviews, and financial and HR data worksheets to collect perceptual and factual data. Who: For use by an

14、y organization that wants to use a comprehensive, repeatable, metrics-based approach for managing their human capital programs and investments,10, 2004 Accenture. All rights reserved.,Accenture Human Capital Development Framework,Survey House,HR Boutique,HR Scorecards,The Accenture Human Capital Dev

15、elopment Framework is much more comprehensive in scope than other frameworks.,Innovation,Customers,Key Performance Drivers,Revenue,Growth,TRS,Business Results,Human Capital Processes,Human Capital Capabilities,Tier 1,Tier 2,Tier 3,Tier 4,Employee,Engagement,Key Performance Drivers,Revenue Growth,ROI

16、C,TRS,Business Results,Human Capital Processes,Competency,Management,Career,Development,Performance,Appraisal,Recruiting,Workforce,Planning,Rewards and,Recognition,Employee,Relations,Human Capital,Strategy,Human Capital Capabilities,Tier 1,Tier 2,Tier 3,Tier 4,Innovation,Customers,Key Performance Dr

17、ivers,Revenue,Growth,TRS,Business Results,Human Capital Processes,Human Capital Capabilities,Tier 1,Tier 2,Tier 3,Tier 4,Employee,Engagement,Key Performance Drivers,Revenue Growth,ROIC,TRS,Business Results,Human Capital Processes,Competency,Management,Career,Development,Performance,Appraisal,Recruit

18、ing,Workforce,Planning,Rewards and,Recognition,Employee,Relations,Human Capital,Strategy,Human Capital Capabilities,Tier 1,Tier 2,Tier 3,Tier 4,Key Performance Drivers,Revenue Growth,ROIC,TRS,Business Results,Human Capital Processes,Competency,Management,Career,Development,Performance,Appraisal,Recr

19、uiting,Workforce,Planning,Rewards and,Recognition,Employee,Relations,Human Capital,Strategy,Human Capital Capabilities,Tier 1,Tier 2,Tier 3,Tier 4,11, 2004 Accenture. All rights reserved.,Other diagnostic approaches do not track complete linkages and many do not provide evidence for the relationship

20、 to shareholder value,12, 2004 Accenture. All rights reserved.,Other diagnostic approaches do not track complete linkages and many do not provide evidence for the relationship to shareholder value (continued),13, 2004 Accenture. All rights reserved.,Data is collected through web enabled surveys, exe

21、cutive interviews and financial data worksheets.,Time Commitment,Audience,14, 2004 Accenture. All rights reserved.,Company/Industry Data Collection,Framework Execution,1 2 3 4 5 6 7.,Predictive Quality of Human Capital Investments,First Execution,Second Execution,The first execution of the framework identifies strengths and opportunity areas. Subsequent executions measures the impact of