凤凰职教第三册unit 4 (1)

1、课题序号unit 4 (1)授课班级授 课 形 式reading授课日期授课章节名称unit 4 ifyoureceiveacomplaint使用教具教材 板书 投影仪 录音教学目的. 1.helpstudentsimprovetheskillofproofreading.2.helpstudentsgettheproperstrategiesofwritingacomplaint&adjustmentletter教学重点1.tobeabletocommandthesentencepatterns.2.helpstudentsimprovetheskillofproofreading教学难点h

2、elpstudentstogettheproperstrategiesofwritingacomplaint&adjustmentletter.教学方法小组讨论法 教授法 知识中心拓展更新、补充、删节内容基本一致教学后记授课提纲或板书设计 task1 complain the awful holidaystep2 learning the dialogue，master the details of the complaint.have trouble doing sth有困难做某事get through to接通电话,使理解put through接通,完成课 堂 教 学 安 排教学环节及时间

3、分配教学主要内容与过程教法运用第一步：组织教学（3）第二步：复习导入（10）task1 complain the awful holidaygive students picture ,and tell them the true traveling experiences that i had last national holiday.let themchoose the right picture according to the expressions，then we talk about when we meet these situation well look for custo

4、m service.step2 learning the dialogue，master the details of the complaint.task1 : listeninglisten to the conversation and circle what it is mainly about.a. problems with a machine.b. how to use a newly bought machine.c. pricing of a machine.step2 learning the dialogue ，aster the details of the compl

5、aint.important phrases:have trouble doing sth有困难做某事get through to接通电话,使理解put through接通,完成have problems with有问题cut out停止as if好像，仿佛under warranty在保修期task3 understanding and acting.read the dialogue again, talk the difficult points and 提问板书学生讨论板书学生讨论拓展讨论讲解课 堂 教 学 安 排教学环节及时间分配教学主要内容与过程教法运用第三步：讲授新课（60）第四

6、步：总结（15）第五步：作业（2）language points with your partner. (group work)task4 finish the exercisetask5 make the conclusionfind the right answers and match them1.oh, im sorry about that.2.ive got a bit of a problem here, you see3 im afraid the manager isnt in at the moment.,could you call later?4 well, im af

7、raid there is nothing we can do about it actually.5 i cant tell you how sorry i am.6 i wish it never happened.7 im afraid i have to make a serious complaint.8 i suggest you leave it with us and well see what we can do.9im so sorry, i didnt realize.10 look, im sorry to trouble you, but11 im afraid we cant help you at the moment12 well, im afraid there isnt much we can do about it.13 excuse me, there seems to be something wrong with14 oh, im sorry about thatstep 3further discussion if you receive the complaintsvthe awful holiday1.complaint:when i reach the scenic spot(