BEC中高级口语培训.ppt

1、Lecture 2,Staff training & promotion Teamwork & Communication,Temporary staff,The retailer company you work for needs to employ a number of temporary sales assistants to cover a busy period in its shops. You have been asked to consider how to recruit these staff. Discuss the situation together, and

2、decide: What type of people would be suitable for the positions What the company can offer to attract temporary staff,A: You see, Christmas is coming. It seems our current sales staff cannot manage the busy season alone. B: Yes, to cover the busy period, we need to employ 5 temporary sales assistant

3、s. What type of person do you think would be ideal for the vacancy? A: In my opinion, our ideal sales assistants would be experienced, since a green hand in sales just dont possess the necessary skills to communicate with the customers and its impossible for us to offer them training. B: Yes, experi

4、ence is the indispensable qualification. Besides, we should consider the necessary personalities, such as hard-working, honest, enthusiastic, out-going, clean and neat in appearance and even good-looking. A: Good-looking? B: That sounds a bit critical, doesnt it, but handsome or charming faces reall

5、y help a lot, you cannot deny it.,A: Yes, I think so. However, if our recruiting criteria are too critical, it may be difficult for us to find excellent sales assistants in such a busy commercial season. Sales assistants are in great need these days, you know. B: You are to the point. Thats why we h

6、ave to think about how to attract good sales assistants. Any good ideas? A: Since we hire sales assistants on temporary basis, we can forget those long-term benefits, training opportunity, career development and so on. Instead, we should focus on salary. B: I cant agree more. We can offer them hands

7、ome salary, such as commission salary based on their sales volume. For example 10% commission of their sales volume. Thats tempting, isnt it? A: Good idea! That is to our mutual benefits. Besides, to encourage them to work harder, we can also try by decorating our shop much nicer, by offering them f

8、ree lunch. B: You see, I myself even hope to join them. A: Why not?,I. Staff training,Why Whom What How,For a try,Who do you think should contribute towards the cost of employees training, the employer or the employees? Is it important for you to be offered opportunities for training in a job? Shoul

9、d firms train their employees? How can the staff be stimulated to attend the training class?,2. To whom,How do you think a supervisor should select employees for training courses? Is training experienced employees as easy as training new employees?,3. What,Is it necessary for companies offer English

10、 language training? Should the company offer different levels of training? Is it important to train employees in interpersonal skills? Is it important to train employees in problem-solving skills?,4. How,Location Transportation Time Cost Trainer Content Materials Follow-up advice,A: In arranging a t

11、raining course, I think the trainer is important. The trainer should be competent and expertise in the field. B: Absolutely. We can learn more things from a flexible trainer. Experienced trainer knows how to organize the class and will give more constructive advice on our study. A: And the time for

12、the class is also very important. It should not interfere with our routine work. Nobody will go to classes at the cost of quitting our present job. B: You can say that again. The purpose of our choosing the course is to guarantee that we can stay with our present position and get promoted. A: The co

13、st should also be reasonable. B: Exactly. If it was too high and beyond our means, we would not think about taking the course. A: To sum up, the trainer, time and cost are the most important to take into account when arranging a training course for staff.,Model Practice 1,What training would you hop

14、e to have in future? Is it better to attend a full-time or part-time training course? Do you think companies should provide training for all their staff? Do you think more companies will use external agencies to run their staff training program in the future? Are there any disadvantages of turning t

15、o an external agency to run staff training program?,What training would you hope to have in future?,The training of foreign languages, such as English. The globalization of economy and the wide-spread international cooperation all need the bridge of a common language. And English is one of the most

16、widely-used languages.,a full-time or part-time training course?,A full-time training is preferable. Because it allows the employees a complete range of time to focus on learning. Without the interruption of work, they can concentrate on acquiring new knowledge and skills, thus they can get effectiv

17、e training.,external agencies to run their staff training program ?,Its difficult to predict. It depends on the development and reputation of the external agency, on peoples attitudes towards training agency, on the finance of the companies, etc.,disadvantages of turning to an external agency?,Yes.

18、Using external agency to train staff involves a great deal of investigation and can be risky. An inexperienced external agency will not only cost time but also waste money.,Model Practice 2,What is important when choosing a business training course? Content Instructor Length of the course,Three thin

19、gs should be taken into consideration when choosing a business training course. First, the content of the course is very important. We must choose the course which suits our need. Even a perfectly conceived training program can fail if the content of the course is not systematically selected. Second

20、, the strength of the course comes primarily from the instructor in front of the students, since it is the instructors ability to transfer knowledge. Therefore, we should make sure they are experts or professionals in business domains before we choose the course. Third, the course should have an app

21、ropriate length. If its too long, it might interrupt our normal business or even make us lose business. If its too short it wont achieve the results we desire. To sum up, the content, the instructor and the length of the course are important when we choose a business training course.,Assignment 1,Wh

22、ats important when? Designing an effective training plan Training needs company budget,II. Staff promotion,Do you wish to be promoted? Brings higher salary, sense of fulfillment, More opportunity and more responsibility,why,promotion is the best incentive to reward those staff who 工作态度：work harder,

23、loyalty, dedicated 工作表现：productive, contribute 创造力：a creative mind,Model Practice 2,What is important when promoting staff members? Attitude to work Current performance Creativity,I think three things are important when we choose a candidate to promote. The first consideration is attitude to work, b

24、ecause when we promote a staff we aim to encourage him to work harder and have a long term development in our company. So we can only promote those staff who are very loyal to the company and intend to grow with the company.,Secondly, current performance is very important. Promotion is the best ince

25、ntive to reward those staff who are highly productive and contribute most to the growth of the company. Promoting the staff with good performance is the ideal way of encouraging other staff to achieve good performance.Lastly, I think a creative mind should also be encouraged. Only a team with creati

26、vity can achieve much and develop the company quickly.,Model Practice 3,你们所在公司的销售部经理这个职位空缺，公司已决定从公司内部提拔。请你们就提拔政策提出建议。讨论并决定： Why to have promotion-from-within instead of external recruitment How to make a good and a sound promotion decision,A: As you know, there is a job opening for sales manager in

27、our company and it is decided that the opening should be filled from within the company. B: It is a sound decision, isnt it? You see, our company is a big and well-established corporation. There are abundant human resources we can make full use of. A: Yes, I completely agree with you, since external

28、 recruitment will entail more costs for orientation and training, and its sometimes difficult to determine whether the efforts to locate promising talents are effective and cost-efficient. B: Furthermore recruiting external candidates will discourage / undermine the morale and productivity of our em

29、ployees, while promoting someone from within has motivational value. A: Yes. Promotion-from-within can serve as a reward for the sales staff with ability and outstanding work performance and encourage them to continue their efforts. B: Precisely.,A: Undoubtedly, promotion-from-within contributes to

30、both the career development of individual and the overall growth and success of our corporation. However, you know, as a coin has two sides, promotion-from-within, sometimes, can lead to internal conflict among employees. B: I see. But we can manage to sidestep this issue. A: Oh! How to manage it? B

31、: By carrying out an effective, just and fair promotion policy with clear description of qualifications, experience, merits, personal qualities required. A: I see. So when selecting a sales manager,we should make an investigation of all related aspects of the candidates, such as experience in commun

32、icating with people of various backgrounds an past performance, and their ability in expanding market and so on. B: Quite right. A: Besides, we should also make sure that our promotion decisions are based only on qualifications, demonstrated performance, and skill base of the applicant and not on ra

33、ce, sex, seniority or other irrelevant criteria. B: Yes, the existence of discrimination can undermine both the morale ande productivity of its victims. A: Its really crucial to avoid all form of discrimination in promotion when making a good and sound promotion decision. B: Of course.,Back-up quest

34、ions,Are interpersonal skills important when promoting an employee? Is loyalty important when selecting an employee for promotion? Which do you think is more important, ability or performance? Is satisfying performance important when selecting a sales manager from sale staff? Would you consider a co

35、mpetent candidate who is a stranger in sales when filling the vacancy of sales manager?,Assignment 2,Your company is going to promote some employees to management positions. Talk together about some of the things that are important for the positions and decide what would be the most important. Here

36、are some ideas to help you. Personal quality Experience Education background Business achievements Length of service Team spirit Current position Communication skills,Assignment 3,Increasing a Companys Efficiency The department you work in has recently been praised for being the most efficient in th

37、e company. The managing director has asked you to make suggestions about how efficiency could be increased throughout the company. Discuss, and decide together: How to motivate all staff in the company to achieve a high level of efficiency What practical steps could be taken to improve efficiency,Te

38、amwork,Why What,Why,Would you enjoy working in a team? Do you prefer to work in small teams or big ones? Is it important for a team to have regular meetings? How important is the team leader?,Model Practice 2,What is important when Working in a team Mutual trust Common goals,I think mutual trust, co

39、mmon goals and individual role are all important when working in a team. Firstly, mutual trust is the foundation for an effective teamwork. If the team members cannot trust each other, they would not cooperate well. Secondly, common goals are what the team is striving for. Specified common goals hel

40、p to bond the team members together and work better. Thirdly, to work in a team, individual role is also important. Only when the members are clear about their individual roles can they make their personal contribution to help the team accomplish its purpose. Otherwise, who knows what to do? So, the

41、 three factors are all important.,Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each others capabilities and limitations, and communicate with each other timely. This helps to bring out the

42、potentials, experience and creativity of the individual and create good work environment. Full cooperation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the comm

43、on objectives and ensure a higher level of quality and workmanship. On top of that, timely communication and decision making will also help to improve work efficiency.,Model Practice 3,The company you work for is going to establish a team for a new project. Talk together about some of the things that are important when establishing an effective team and decide which are the most important. Good communication 良好的沟通 Competent members 能干的组员 Equal contribution 均等的贡献 Qualified leader 称职的