Unit 8.ppt

1、,Unit 8 Food & Beverage (),Think carefully and try to answer the following questions: 1. Usually what problems may some customers cause in restaurants? 2. How should the waiter or waitress do with the problems?,Picture： Beverage Service,Describe the picture below using at least 5 sentences.,1. What

2、would you like to drink, sir ? 2. How would you like your whisky, straight up or on the rocks? 3. A night-cap before retiring, sir? 4. Have a nice evening and enjoy your stay with us.,W: Would you like us to serve now, sir? G: _. W: Your steak, salad and red wine. _? G: Yes, its great. W: _? G: Yes.

3、 An Apricot Brandy, please. W: What would you like to have for dessert? G: _. ,Yes, please,Do you enjoy them,Would you like some drink with your meal,A strawberry pie,Complete the following dialogue with your partner and then read it.,W: Your hot strawberry pie, sir. Shall I bring your coffee _? G:

4、Later, thank you. G: The coffee, please. W: _. How is everything? G: _. Thank you.,now, or later,Here it is,Perfect,Make three dialogues with your partner according to the following situations.,Mr. Blair, together with three of his friends, is having lunch in a restaurant. The waiter serves them a w

5、rong dish, but the guests want to take it as it looks delicious. The waiter advises them to order another one and serves this to the right table.,Mr. Kennedy is ordering the food for him and his wife. The waiter suggests them to have some wine with the meal. Give them recommendation and serve them.,

6、Tomorrow is Mrs. Brains sons birthday. She would like to have a birthday party in the restaurant. The captain asks her some detailed questions and makes the arrangement for her.,1先生，这是您点的油煎鲤鱼和烤牛肉。 2进餐前，需不需要来杯开胃酒？ 3. 请问您的红酒需要加些苏打水吗？加些雪碧如何？,Here are the fried carp and roast beef for you, sir.,Would yo

7、u care for an aperitif before diner?,Translate the following sentences into English.,Would you like some soda in your red wine? Or some sprite?,4先生，需要我为您添些酒吗？ 5您点了两道主菜，请问是一起上，还是分开上？ 6请问每张桌子的费用标准是多少？,Would you like me to freshen your drink, sir?,How much money would you like to pay for each table?,Yo

8、u have ordered two main dishes. Would you like them to be served together or separately?,1. How should drunk guests and eccentrics be dealt with?,If there are signs of drunkenness or oddity, the waiter should report them to the manager. Otherwise, the waiter should be tactful, speak quietly and serv

9、e expeditiously. Besides, report to the manager if there are any signs of trouble.,Answer the following questions according to the text.,2. What are flirtatious guests? 3. How should the waiter help the guest in a hurry?,Flirtatious guests are those who behave with a member of the opposite sex in a

10、way which attracts sexual interest and attention.,If there are quick service room or counter, suggest to guests immediately. If not, give them an accurate appreciation of service time, steer them away from dishes which need long preparation and give good service which is compatible with speed.,4. Wh

11、at should the waiter do to avoid a solitary guests over-preoccupation with his own service? 5. How should the waiter deal with the guest who wants his/her dog in the dining room?,To avoid his over-preoccupation with his own service, seat him where he can see the restaurant and guest activity.,If a g

12、uest wants his/her dog in the dining room, he/she should be dealt with courteously and tactfully, and may be reported to the head waiter if necessary.,1. ( ) The waiter should be tactful, speak quietly and serve expeditiously to the drunk guests. 2. ( ) Waiters should respond to the repeated guests

13、very excitedly. 3. ( ) Waiters could help in saving time for the guest who is in a hurry by correct recommendation. 4. ( ) Waiters should hold the same attitude towards various guests. 5. ( ) Generally speaking, pets and other animals are not allowed to enter restaurants.,Decide if the following sta

14、tements are true (T) or false (F) according to the text.,T,F,T,F,T,1. What does decanting (in the first paragraph) mean? A. Opening the wine before being served. B. Serving the wine with great care. C. Allowing the wine to breathe. D. Pouring the wine from an original bottle into a glass bottle, oft

15、en decorated, before being served.,Choose the best answer.,Part Further Reading,D,2. Before serving, the waiter should present _ to the guest to assure him that the wine he has chosen is being served. A. the decanter B. the wine list C. the original bottle and cork D. the wine cradle,C,3. Which of t

16、he following statement is true? A. All the red wines have a sediment. B. Younger red wines dont need to be handled with grace. C. Younger red wines that dont gain a sediment dont need decanting. D. Younger red wines that dont gain a sediment also need decanting.,C,4. If a guest requires the red wine warmed, the waiter should not _. A. immerse the bottle in hot water B. place it on a hot-plate C. st