Unit 7航空服务英语.ppt

1、Unit 7 Announcement,Lesson 1,Lesson 2,Lesson 3,Unit 7 Announcement,Lesson1 Airport Announcement,Task Listen and repeat the following words. 1. announcement naunsmnt n. 广播、公告 2. attention tenn n. 注意 3. lounge land n. 休息室 4. inclement nklemnt adj. 险恶的，恶劣的，严寒的 5. postpone pst)pun v. 延期，推迟 6. cancellati

2、on ,knsle()n n. 取消，删除 7. departure delay 出发晚点，航班晚点 8. proceed to 继续下去，进入 9. deicing ,di:aisi n./v. 除冰 10. poor weather condition 恶劣的天气状况,Words Study:,Task Please remember the new words as quickly as you can! Then write down the Chinese for each word. 1. cancellation _ 2. postpone _ 3. departure dela

3、y _ 4. deicing _ 5. inclement weather _ 6. proceed to_,取消,延迟,出发晚点,除冰,恶劣天气,继续下去,Lesson1 Airport Announcement,Words Study:,Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_,announcement,deicing,lounge,inclement,cancellation,Lesson1 Airport Announcement,Words Study:,Task Listen and fi

4、ll in the missing words. 1. Ladies and gentlemen, _, please! 2.Flight CZ318 from Seoul will arrive here at _. 3. Air China regrets to announce that the _ of Flight CA939 to Rome will be delayed. 4. We _ again for the delay. 5. The _ of the aircraft has been completed. 6. Flight CZ317 will take off s

5、oon, please be quick to _ the aircraft through Gate No.2. Thank you!,may I have your attention,13:45,departure,apologize,maintenance,board,Lesson1 Airport Announcement,Words Study:,Check-in（开始办理乘机手续） Ladies and gentlemen, may I have your attention please. Now we are ready for _ for Flight MU535 to _

6、 at counter 1. Thank you. Check-in Closing（催促办理乘机手续） Ladies and gentlemen, may I have your attention please. Check-in for China Eastern Airlines flight MU553 bound for Paris will be _in a few minutes. Passengers who have not yet checked in please come to the _counter. Thank you. Check-in Delay（推迟办理乘

7、机手续通知） Ladies and gentlemen, may I have your attention please. Due to the poor _ over the air route, flight CA987 to Los Angeles has been delayed. The check-in for this flight will be _. Please wait in the departure hall for further information. Thank you. Boarding（登机广播） Attention please. Passengers

8、 bound for Los Angeles on flight CA987, your flight will be _ in 15 minutes. In order to speed up boarding please have your _ ready. Thank you. Final Boarding Call（最后一次登机广播） Attention please. This is the_ call for passengers traveling to Los Angeles. Flight CA987 is now boarding. Passengers are kind

9、ly requested to _Gate 5. Cancellation（航班取消） Attention please. We regret to announce that Flight CA987 from Beijing has been_ due to the_ of the aircraft. This flight has been rescheduled to tomorrow at 15:25. Thank you. Arrival（航班到达） Attention please. Flight CA 987 from Beijing is now_. Thank you.,L

10、esson1 Airport Announcement,check-in,Hong Kong,closing,China Eastern Airlines,weather conditions,postponed,Announcement:,Task There are several pieces of airport announcement, please listen to the following announcements and complete the blanks.,boarding,tickets,final,proceed to,cancelled,maintenanc

11、e,landing,Task Listen to the announcement and choose the best answer to each question. 1. Who is probably making the announcement? A. a flight attendant B. a ground crew C. a pilot 2.What is the ultimate destination of the flight? A. Nanchang B. Xian C. Xiamen 3. Which departure gate has been change

12、d to? A. Gate 2 B. Gate6 C. Gate 8 4. What is the weather condition outside? A. sunny B. cold C. hot 5. When will the plane depart? A. 11:00 a.m. B. 10:00 a.m. C. 11:00 p.m.,Lesson1 Airport Announcement,B,C,C,B,C,Announcement:,Lesson 2 Public Address System（客舱广播）,Task Listen and repeat the following

13、 words. 1. chief purser 乘务长 2. fasten tenn v. 扎牢，扣紧 3. crewmember n. 机组人员 4. tray trei n. 托盘，桌板 5. window shade 遮光板 6. electronic devices 电子设备，电子装置 7. overhead compartment n. 舱顶行李箱 8. descent n. 下降 9. upright adj. 垂直的，直立的 10. call button 呼唤铃,Words Study:,Task Please remember the new words as quickly

14、 as you can! Then write down the Chinese for each word. 1. chief purser _ 2. electronic devices _ 3. upright position _ 4. descent _ 5. tray table _ 6.overhead compartment _,乘务长,电子设备,垂直位置,下降,小桌板,行李架,Lesson 2 Public Address System（客舱广播）,Words Study:,Task Listen and write down the words you hear. 1、 _

15、 2、_ 3、_ 4、_ 5、_,flight attendant,fasten,carry-on item,purser,window shade,Lesson 2 Public Address System（客舱广播）,Words Study:,Task Listen and fill in the missing words. 1. Ladies and gentlemen, welcome aboard _Flight. 2. Please_ the call button for service. 3. Please make sure that your seat belt is

16、securely _. 4. We expect to_ soon. 5. The chief purser with all our _ will be sincerely at your service. 6. Now our plane has arrived at the _ position.,Xiamen Airlines,press,fastened,depart,crewmembers,assigned,Lesson 2 Public Address System（客舱广播）,Words Study:,Welcome Announcement（欢迎辞）Good morning,

17、 ladies and gentlemen. The crew member of Hainan Airlines has the pleasure of welcoming you aboard. We will take off immediately. Please securely fasten your _, stow your _, bring your seat back to the _ position and open the _. Please make sure your mobile phone has been turned off. Please use your

18、 _ if you require assistance. Our crewmember will be sincerely at your service. Have a pleasant trip. Thank you. Electronic Devices Restriction（限制使用电子装置） Ladies and gentlemen, welcome aboard Xiamen Airlines Flight. For your safety, all _such as mobile phones, computers, CD players, mp3 or mp4 and ga

19、me players must be_. Thank you for your_. Dining Announcement（提供餐饮） In a few moments, the flight attendants will be_ the cabin to offer you hot or cold drinks, as well as dinner. _ drinks are also available at a nominal charge. Now, sit back, relax, and enjoy the flight. Thank you. Descent（下降时安全检查）L

20、adies and gentlemen, as we start our_, please make sure your seat backs and tray tables are in their full upright position. Make sure your seat belt is securely fastened and all _ items are stowed underneath the seat in front of you or in the overhead _. Please turn off all electronic devices until

21、we are safely _at the gate. Thank you. Landing（着陆广播）Ladies and gentlemen, welcome to Beijing Capital International Airport. Local time is 14:05 and the _ is 18 degree Celsius. Four your safety and comfort, we ask that you please remain _ with your seat belt fastened until the Captain turns off the _

22、 sign. This will indicate that we have parked at the gate and that it is safe for you to move about. Please check around your seat for any personal _ you may have brought onboard with you and please use caution when opening the _, as heavy articles may have _around during the flight. On behalf of Vi

23、rgin Airlines and the entire crew, I d like to thank you for joining us on this trip and we are looking forward to seeing you on board again in the near future. Have a nice day!,Lesson 2 Public Address System（客舱广播）,seat belt,tray table,upright,window shade,call button,electronic devices,turned off,c

24、ooperation,passing around,Alcoholic,Announcement:,Task There are several pieces of airport announcement, please listen to the following announcements and complete the blanks.,descent,carry-on,compartment,parked,temperature,seated,Fasten Seat Belt,belongs,overhead bins,shifted,Task Listen to the anno

25、uncement and choose the best answer to each question. 1. What is the ultimate destination of CA977? A. Beijing B. Xiamen C. Hangzhou 2. What is the average speed of this flight? A. 670 km/h B. 680 km/h C. 690 km/h 3. What is the altitude youve heard in this flight? A. 10,000 meters B. 9,600 meters C

26、. 96,000 meters 4. How many provinces the flight fly over ? A. 5 B. 4 C. 3 5. Which river doesnt the flight cross over? A. The Yangtze River B. The Huaihe River C. The Minjiang River,Lesson 2 Public Address System（客舱广播）,B,A,B,A,B,Announcement:,Lesson 3 Security Demonstration,Task Listen and repeat t

27、he following words. 1. turbulence tbjulns n. 动荡，颠簸 2. automatic tenn adj. 自动的 3. buckle bk()l n. 带扣，锁扣/ v. 扣住 4. inflation nflenn. 充气，膨胀 5. securely skjurli adv. 安全地 6. brace bres v.支撑，抓紧 7. elastic band 松紧带 8.oxygen mask 氧气面罩 9. life vest 救生衣 10. emergency exit 紧急出口,Words Study:,Task Please remembe

28、r the new words as quickly as you can! Then write down the Chinese for each word. 1. buckle _ 2. inflation _ 3. securely _ 4. oxygen _ 5. automatically _ 6. turbulence _,带扣,充气,安全地,氧气,自动地,颠簸,Lesson 3 Security Demonstration,Words Study:,Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5

29、、_,oxygen mask,safety instruction,elastic band,emergency exit,life vest,Lesson 3 Security Demonstration,Words Study:,Task Listen and fill in the missing words. 1. We will now take moment to explain how to use the _ and locate the exits. 2. Now we would like to _ you with the safety instruction. 3. W

30、e would like to thank you for your support and _during this flight. 4. Please remain clam and fasten your_. 5. The captain _ the fasten seat belt sign. 6. Occasionally, _ may occur during a flight.,emergency equipment,familiarize,cooperation,seat belt,has turned on,turbulence,Lesson 3 Security Demonstration,Words Study:,Task1. Listen to the following announcement and fill in the blanks. Ladies and Gentlemen, welcome aboard this Kunming Airlines flight. We will demonstrate the usage of oxygen mask, the seat belt and the location of the exits on this aircraft. The oxygen mask is in the