enquiries and replies询盘与还盘.ppt

1、Enquiries and replies,Routine requests where formal reply is unnecessary,Example 1,1,Dear Sir/ Madam Please send me a copy of your catalogue and price list of fax machine, together with copies of any descriptive leaflets that I could pass to perspective customers. Yours faithfully,Example 2,Dear Sir

2、/Madam I have seen one of your safes in the office of a local firm and they passed on your address to me. Please send me a copy of your current catalogue. I am paticularly interested in safes suitable for a small office. Yours faithfully,Potentially large business,(a) Enquiry,Dear Sir/Madam I have a

3、 large hardware store in Southampton and am interested in the electric heaters you are advertising in the West Country Gazette. Please send me your illustrated catalogue and a price list. Yours faithfully,(b) Reply,Dear Mrs Johnson Thank you for your letter enquiring about electric heaters. I am ple

4、ased to enclose a copy of our latest illustrated catalogue. You may be particularly interested in our newest heater, the FX21 model. Without any increase in fuel consumption, it gives out 15% more heat than earlier models. You will find details of our terms in the price list printed on the inside fr

5、ont cover of the catalogue.,Perhaps you would consider placing a trial order to privide you with an opportunity to test its efficiency. At the same time this would enable you to see for yourself the high quality of material and finishi put into this model. If you have any questions please contact me

6、 on 6234917. Yours sincerely,Request for advice,(a) Enquiry,Dear Sir/Madam Please send me a copy of your current typewriter catalogue and price list, I am particularly interested in purchasing an electronic typewriter with a memory and single-line display. Yours faithfully,(b) Reply,Dear Mr Freeman

7、Thank you for your enquiry dated on February. I have pleasure in enclosing the catalogue of typewriters as you requested.This includes details of a number of electronic typewriters by various manufacturers.,As you mention your requirement for a memory, have you considered a dedicated word processor?

8、 You will find details on pages 15-25, and will see from the price list that prices of the smaller models compare very reasonably with electronic typewriters. If you would like demonstrations of any of the models in the catalogue, I would be happy to arange for our representative to call on you when

9、ever convenient. Yours sincerely,Enquiries through recommendations,(a) Enquiry,Dear Sir/Madam My neighbour, Mr W Stevens of 29 High Street, recently bought an electric lawnmower from you. He is delighted with the machine and has recommended that I contact you. I need a similar machine, but smaller,

10、and should be glad if you would send me a copy of your catalogue and any other information that will help me to make the best choice for my purpose. Yours faithfully,(b) Reply,Dear Mrs Garson I enclose a catalogue and price list of our lawnmowers, as requested in your letter of 18 May. The machine b

11、ought by your friend was a 38cm RANSOME which is an excellent machine. You will find details of the smaller size of 30cm shown on page 15 of the catalogue. Alternatively, smaller than this is the PANTHER shown on page 17.,We have both these models in stock and should be glad to show them to you if y

12、ou would care to call at our showroom. Please contact me on 2314679 if I can provide any further help. Yours sincerely,Requsets for samples,(a) Enquiry,Dear Sirs We have received a number of enquiries for floor coverings suitable for use on the rough floors which seem to be a feature of much of the

13、new building taking place in this region. It would be helpful if you could send us samples showing your range of suitable coverings. A pattern-card of the designs in which they are supplied would also be very useful. Yours faithfully,(b) Reply,Dear Mrs King Thank you for your enquiry for samples and

14、 a pattern-card of our floor coverings. We have today sent to you separately a range of samples specially selected for their hard-wearing qualities. A pattern-card is enclosed. For the purpose you mention we recommend sample number 5 which is specially suitable for rough and uneven surfaces. We encourage you to test the samples provided. When you have done this if you feel it would help to discuss the matter we will arrange for our tech