前台英语培训.ppt

1、酒店基础英语培训 系列之,前台服务英语 The Front Office,Unit one 房间预定 Room Reservation Cultural Background 文化背景 When the guests intend to stay in a hotel,especia- lly for a famous hotel, they need to make a reservat- ion in advance.When the clerk receives the call,he n- eeds to ask for several questions including the

2、name of the guest,the arrival time,the number of the guest, etc.,当客人需要入住酒店时,尤其是很著名的酒店,都需 要提前预定.当店员接到电话时,他要问清一些事项,比如 客人的名字、到达时间、客人人数等.,Week Sunday Monday Tuesday Wednesday Thursday Friday Saturday Oclock Now Time Half Past After Quarter,Lively Words 鲜活词语,星期,周 星期天 星期一 星期二 星期三 星期四 星期五 星期六 点钟 现在 半,一半 过;

3、经过 在之后 一刻钟,Discount Cancel Confirm Extend Available Record Vacancy Expensive Voucher Suite Contact In the name of Deposit Charge Hold on Prefer,折扣 取消 确认 延长 可用的 记录 空,空房 昂贵的 预订凭单 套房 联络 以的名义 定金 收费 (电话中)稍候 更喜欢,倾向于,Frequent Sentence 常用句型,Date and time 日期与时间 Can you wait a minute, please? When will you ar

4、rive? Would you change your reservation date? We are fully booked for all types of rooms on that night. From when to when? Can you hold the room until 10:00? How many nights will you be staying? When do you need the room?,请您等一下好吗？ 您预计什么时候到达？ 您能更改预期日期吗？ 那天晚上所有客房都预约满了。 从什么时候到什么时候？ 你能把这个房间预定保留到十点吗？ 您预订

5、要待几晚呢？ 您什么时候要这房间？, Price and discount 价钱与折扣 Whats the price of the room every day? The charge includes only bed and breakfast. We offer 10% discount for group reservation, sir. We give discounts for longer stays. Please give me a less expensive room.,每天的房价是多少？ 费用只包括床位及早餐。 先生，对于团体预订，我们打九折。 我们对长住旅客才有折

6、扣。 请给我一间便宜点的房间。, Other services 其它服务 Which kind of room would you prefer? We can put you on our waiting list just in case we have a cancellation. May I have your name and your initials? If you need to contact us for any further inquiries, please call the same number. Was that reservation made for yo

7、u or another party? I will check if our room is available for that day.,您想要什么样的房间？ 我们把您记在等房名单里，有人退时就通知您。 请告诉我您的名字及名字的开头字母好吗？ 若您有其他的问题需要跟我们联络，可以再拨这个号码。 是为您自己还为他人订的？ 我要查一查那天是否有房间。,Situational Dialogues 情景对话(一) A: Good morning. Room reservation. What can I do for you? B: Yes, I d like to book a single

8、room with a bath from the afternoon of March 5th to the morning of March 8th. A: Yes, we do have single room available for those days. B: What is the rate ,please? A: The current rate is 450 Yuan per night. B: That sounds not bad at all. I ll take it. A: Well, Could you tell me your name and your ph

9、one number, please? B: Yes, it s Alice, and my number is 9437268. A: Ok. look forward to your visit. B: Thank you and goodbye. A: Goodbye.,对话翻译: A: 早上好,客房预定部,能为您效劳吗,先生? B: 是的,我想订一个带洗澡间的单人房间,3月5日下午到 3月8日上午住. A: 我们确实有一个单间在这段时间可以住. B: 请问房费是多少? A: 现行房费是每天450元. B: 听起来还不错.这个房间我订了. A: 那么,请告诉我您的姓名和电话号码. B:

10、好的,我是艾丽 丝.电话号码是9437268. A: 好的,我们期待您的光临. B: 谢谢,再见. A: 再见.,Situational Dialogues 情景对话(二) A: Good morning! This is Xinbai Grand Hotel. What can I do for you? B: Yes,Id like to cancel a reservation. A: OK.Could you please tell me in whose name the reservation made? B: Tomas Green . A: And the date of th

11、e reservation? B: From April 10 for one week. A: Excuse me ,is this the reservation for yourself or for others? B: Its for myself. A: Thank you,sir. It is OK. B: Thank you all the same ,Good-bye A: Its my pleasure, good-bye.,对话翻译: A: 早上好!这里是馨百酒店.能为您效劳吗? B: 我想取消已经预订的房间. A: 好的. 请将预定房间的名字告诉. B: 托马斯.格林. A: 房间预订的日期呢? B: 从四月10号起共1周. A: 请问这个预订是为您本人办理还是为别人? B: 为我自已. A: 谢谢.我将取消5月10日起共1周的预订.欢迎下次光临本酒店. B: 谢谢你.再见. A: 很高兴为您服务,再见.,Brilliant Paragraphs 精彩片段 “Who s calling?”was the answer to the telephone. “Watt.” “What is your name, please?” “That