《商务中心Revise》PPT课件.ppt

1、商务中心 Business Center,Correction fluid flu:d 涂改液 Paper clip 回形针 Safety pin 安全别针 Stapler 订书机 Folder 文件夹 Scissors 剪刀 Data wire 数据线 Original 原件 Enlarge 放大,一、Secretarial Service 文秘服务,Reduce 缩小 Format 格式化 Jam 使机器卡住了 Seal si:l 印章 Virus vairs 病毒 Label 不干胶标签 Line up with 与对齐 Guarantee ,rnti:保证 Signature sini

2、t,常用词语,复印 1、How many copies would you like? 您需要复印多少份？ 2、Would you like me to staple these for you? 我为您装订好这些好吗？ 3、Shall I staple them on the left or at the top? 我是装订在左侧还是上边呢？ 4、Shall I copy these on both sides to the paper? 我进行双面复印好吗？,一、Secretarial Service 文秘服务,常用句型,5、Your original is not very clear.

3、 I cant guarantee the copy will be good. 您的原件不太清晰，我不能保证复印件的效果很好。 6、The machine is out of order. 机器出故障了。 7、Would you like me to make it a little darker/lighter? 要不要我（把颜色）调深/浅一些？ 8、Ill call you as soon as the machine is fixed. 机器一修好，我就会给你打电话。,一、Secretarial Service 文秘服务,收发传真 1、Id like to send a fax. 我想

4、要发份传真。 2、To where? 发去哪里？ 3、Whats the rate? 你们如何收费？ 4、To its 10yuan per minute, including/excluding service charge. 发传真到*是每分钟10元，包括/不包括服务费。,一、Secretarial Service 文秘服务,常用句型,5、Please write down the country code, the area code and their number. 请写下国家代号、区号和对方的号码。 6、Shall I make a copy of this, and then s

5、end the copy? 我复印一份，然后将复印件传真过去好吗？ 7、Mr.*,this is *from the business center. We have received a fax for you. *先生，我是商务中心的*。我们收到您的一份传真。,一、Secretarial Service 文秘服务,打字 1、What font and size would you like? 您想要什么字体，多大号的？ 2、Shall I make the space larger? 我把行距拉开一些好吗？ 3、Could you check it? 您检查一下好吗？ 4、Shall I

6、save it on your disk? 我把它存在您的磁盘上好吗？,一、Secretarial Service 文秘服务,常用句型,Business class 商务舱 Luxurious lzjurisclass 豪华舱 Economy Iknmiclass 经济舱 Day ticket 一日票 One way ticket 单程票 Round trip ticket 双程票,一、Ticket Service 票务服务,Group booking 团体订票 Hard seat 硬座 Soft seat 软座 Hard berth 硬卧 Soft berth 软卧 Upper berth

7、上铺 Middle berth 中铺 Lower berth 下铺 Passport 护照,常用词语,1、Is there a NON-STOP flight to London? 有直达伦敦的航班吗？ 2、Id like a non-smoking seat. 我想要非吸烟区的座位。 3、Id like to reserve a sleeper to Chicago? 我要预订去芝加哥的卧铺。 4、How long is the ticket valid? 这车票的有效期是多久?,常用句型（Guest),一、Ticket Service 票务服务,1、Which days tickets w

8、ould you like? 您要哪一天的票？ 2、Which seats would you like? 你要什么座位？ 3、First class or economy class? 头等舱还是经济舱？ 4、Which train would you like to take? 您想坐哪次车？,常用句型,一、Ticket Service 票务服务,5、A seat or a berth? 您要座位还是卧铺？ 6、One way or a round trip ticket? 单程还是双程呢？ 7、Im afraid that flight/train/ship is fully booke

9、d? 恐怕那个航班/火车/船票已经订完了。 8、There are no seats available on the flight leaving at 16:15. 在16:15分起飞的航班，座票已售完。 9、How about a soft berth ticket? 软卧怎么样呢？,常用句型,一、Ticket Service 票务服务,总 机 Operator,Beep bi:p 哔哔声 call back 回电 coin call 投币电话 card call 插卡电话 collect klekt 由听者付费的电话 connect knekt 连接 emergency im:dnsi

10、 急救电话,extension ikstenn 分机 go ahead 请讲话 hang up 挂机 hold the line 不要挂断电话 house phone 内线电话 IDD=International Direct Dialing 国际直拨长途,常用词语,leave a message 留个口讯 local call 市内电话 long distance distns call 长途电话 loud laud 大声的 off the hook huk 电话未放好,operator preit 接线生 outside call 外线电话 overseas call国际电话 pardon

11、 p:dn 宽恕 person-to-person call 叫人电话 public telephone 公用电话,put through 转接（电话） receiver risi:v 听筒 slowly slli 慢慢地 spell spel 拼写,station-to-station call 叫号电话 still stil 还；仍然 voice message 声音留言 wrong r 错误的,1）Who would you like to speak with? 您想找哪位？ 2）How do you spell spel his name, please? 请问他的名字怎么拼？ 3）

12、You are wanted on the phone fun . 有您的电话。 4）You have a phone call from Japan. 您有个从日本打来的电话。,常用句型,5）Could you speak more slowly slli , please? 请说慢一点好吗？ 6）Could you speak louder, please? 请说大声一点好吗？ 7）Pardon p:dn ? 对不起，请再说一遍好吗？ 8）Could you hold huld the line, please? 请别挂断好吗？,9）Just a moment mumnt , please

13、. 请稍候。 10）Ill put you through. 我这就为您转接过去。 11）The line is busy bizi . 电话正占线。 12）Go ahead, you are through. 请讲，您的电话已接通。 13）Hello, are you still stil there? 喂，您没挂断吧？,14）May I take a message? 要我捎个口信吗？ 15）Would you like to leave li:v a message? 您要留言吗？ 16）To leave a message, please speak after the beep. 若

14、要留言，请在“哔”一声后开始 讲话。,17）Please leave a message after the beep. 请在“哔”一声后开始留言。 18）Go ahead hed , please. 请讲。 19）You dialed dail a wrong r number. 您拨错号码了。 20）Please dial extension ikstenn 302. 请拨分机302。,21）We have IDD and DDD services, sir. 我们有国际直拨和国内直拨的 服务。 22）You may dial directly direktli from your roo

15、m. 您可以在房间直拨。 23）The line was bad bd . 线路很差。 24）I was cut kt off f . 我的电话被切断。,25）I had a crossed krst line. 我的电话岔线。 26）Ill connect knekt you again en, ein . 我再为您接通一次。 27）May be the receiver risi:v is off the hook huk . 可能是听筒没放好。 28）Could you hang h up and try trai again en, ein ? 请您挂断，再重打好吗？,Dialogue

16、 对话 G: Guest 顾客 O: Operator 接线生 O: Good afternoon. Rose Hotel. May I help you? G: Id like to speak to Mr. Jackson in Room 1805, please. O: Please hold the line, Ill put you through. O: Im afraid freid Mr. Jackson is not in. Would you like to leave a voice vis message?,G: Yes. O: Please speak after t

17、he beep bi:p . G: Mr. Jackson, this is William Langton. Please call me back as soon su:n as possible psbl . My number is 1369-8992-547.,商务中心价目表 Business Center Tariff trif,一、影印服务 Photocopy Service ft,kpi: 1、A4 纸 2元/页 A4 Size 2yuan/page 2、彩印 10元/页 Color copy 10yuan/page 3、A3纸 4元/页 A3 Size 4yuan/page,

18、二、电话服务 Telephone Service,三、传真服务 Fax Service 接收传真 Incoming Fax 1、非住店客人 8元/页 Non in house guest 8yuan/page 2、住店客人 5元/页 In house guest 5yuan/page 发送传真 Outgoing Fax 按电话费标准收费+10元服务费 According to telephone charge + 10yuan service charge 商务中心传真号码四、过塑服务 Lamination ,lminein Service A4 尺寸 10元/张

19、 A4 Size 10yuan/piece 五、票务服务 Ticket Service 顺德港船票 Ferry ticket 按座位等级收费+5元/张 According to the seat +5yuan/ piece 飞机票/火车票 视要求而定 Air ticket/Train ticket Quotation kwutein upon request,六、秘书服务 Secretarial ,sekrterl Service 中文打字（A4） 50元/页 Chinese typing(A4) 50yuan/page 英文打字（A4) 50元/页 English Typing(A4) 50yuan/page 激光打印（A4) 5元/页 Laser leiz Printing (A4) 5yuan/page 彩色打印（A4) 25元/页 Color Printing(A4) 25yuan/