饭店英语unit17

1、,Hotel English,Unit 17,Facilities,Facilities,I Discovering Language,Im sorry .,Please read the following sentences,爆破音的不完全爆破 失去爆破，又叫不完全爆破，就是在某些情况下，只须做出发音的准备，但并不发音，稍稍停顿后就发后面的音。失去爆破6个爆破音有3对/p/，/b/，/t/，/d/，/k/，/g/。“爆破音+爆破音”型：6个爆破音中的任意2个相临时，前一个爆破音会失去爆破，即由相关的发音器官做好这个发音的姿势，稍做停顿后即发后面的爆破音。,I. Discovering La

2、nguage Please read the following sentences: 1.The girl in the red coat was on a black bike just now. 2.The big bus from the factory is full of people. 3.What time does he get up every morning? 4.This is an old picture of a big car. 5.The old doctor has a cat, too. 6.Were going to work on a farm next

3、 Tuesday.,Facilities,II Introduction,Word Reference,Introduction,Word Reference:,company-wide 全公司 secretarial adj.秘书的 printer n.打印机 scanner n.扫描仪 photocopy v.影印 multilingual adj.多语种的 concierge n. 前台，看门人 accommodation n.适应 complimentary adj.免费的，赞美的 expense reporting 费用报告 tax record 税报告,Business cente

4、r Business center meets the needs of busy business guests. Whether you require business hotels in Tokyo and New York, or in virtually any other corner of the globe, you will find that business services are a standard company-wide offering.,Introduction,The business center ensures that secretarial an

5、d translation services and business support from computers, printers and scanners to high-speed Internet access, photocopying and faxing facilities are readily available.,In addition, many other business services are offered, which generally include a 24-hour multilingual concierge service, airline

6、reservations, Internet access in guest accommodations, complimentary newspaper and direct-dial multi-line telephones with voice mail, etc.,What are the costs of using the Business Center? Most hotels dont charge guests to use their business centers, but some do. For example, you might pay US $1 to U

7、S $3 per page to use a printer.,Can you charge fees to your credit card? For expense reporting or tax records, its easier to separate business center fees from your hotel bill. Is tech support available? Every hotel has a support person on staff for guests.,Facilities,III Lead-in Activities,Do you k

8、now?,Can you give the answers to them ?,1. In a business center, what facilities are frequently used? 2. If a guest inquires about sending fax services, as a clerk what would you do? 3. If the files you have photocopied for the guest are not quite clear and with dots of ink between the lines, and th

9、e guest complained, what would you do? 4. If a guest wants to receive his e-mail, as a clerk of the business center, what would you do? 5. If your guest wants to book a flight ticket from Tianjin to Shanghai, as a clerk, what should you do?,Class activity,team work,Facilities,IV Topic extension,Word

10、s and Expressions,Listen to the following dialogues.,Words and expressions:,fantastic adj. 棒极了 photocopier n. 复印机，影印机 successfully adv. 成功地 practically adv. 实际上 document n. 文件 dot n. 点 charge v. 收费 mail address 邮箱地址 photocopy v. 影印，复印 acceptable adj. 可接受的 type v. 打字,Dialogue I,C: Good afternoon, sir

11、. May I help you? G: I am Mike Green from Room 208. I intend to send a fax to Shanghai. Could you help me? C: Certainly, sir. May I see your room card? G: Yes, of course. Here it is.,IV Topic Extension,Sending a fax,Mr. Green comes up to the Business center to send a fax to Shanghai. The clerk there

12、 receives him. G: Mr. Green C: the clerk.,pair work,C: How many pages, please? G: Its about 10 pages. Here you are. How do you charge for this? C: Its 15 US dollars a page with a minimum three-page charge. So that is 45 US dollars for the first three pages. Besides, you will have to pay 10 US dollar

13、s each for the other pages. Altogether 115 US dollars.,IV Topic Extension,G: I see. Here is the form. Is it acceptable? C: Thats fine. Wait a minute please. (The clerk turns to the fax-machine and contacts the receiver) Yes, the fax has been sent successfully, sir. G: Fantastic! Heres 120 US dollars

14、. C: Heres your change and receipt, sir. G: Thanks. C: Good-bye, sir. Have a nice day.,IV Topic Extension,Dialogue II,IV Topic Extension,Photocopying,C: May I help you, sir? S: Yes, Ive got some documents to be photocopied. Can you help me? C: Of course, sir. Weve got a very good photocopier here. S

15、: Great! I want to have 5 copies of the 20-page-document.,Mr. Smith comes into the Business Center of North Island Seychelles, with a file of paper in his hand. The clerk there receives him. S: Mr. Smith C: the clerk,IV Topic Extension,C: What size of paper do you prefer, sir? S: A4 please. How much

16、 do you charge for it? C: One US dollar per page for photocopying. So that makes 100 US dollars in all. Ill be with you in a minute sir. Here you are, sir, Please check. S: Thanks. Oh! Look at these page 20s. They are practically vague with dots of ink between the lines.,IV Topic Extension,C: Im awf

17、ully sorry, sir. Ill do page 20 over again. Here you are, sir. Please check again. S: Thats better! Heres 100 US dollars. C: Thank you, sir. Please keep the receipt. Good bye. S: Good bye.,Dialogue III,IV Topic Extension,Inquiring about E-mails,C-Client R-Receptionist,R: Good morning, sir. May I hel

18、p you? C: Yes. I wonder if you provide e-mail service here. R: Yes, we do. The hotel offers you the possibilities to receive your e- mail. C: Thats great.,IV Topic Extension,R: You can have your free hot mail address as well. C: Good. I will apply for that now. R: Could you fill in this form first t

19、hen? C: Ok? Is it acceptable? R: Let me see, sir. Youve put down your name, room number, May I have a look at your room card, sir? C: Here it is.,IV Topic Extension,R: Thank you, sir. Well type your e-mail at 5 dollars per page. C: Thats fine. Does the cost go to my hotel bill then? R: Yes, if you d

20、ont mind. C: Of course not. Thank you. R: Its my pleasure, sir. Good-bye and have a nice day!,Facilities,V Oral Time,Translate the following sentences please.,Act it out,Fill in the form, please.,Situation A: Mr. Lee, from Room 501 comes to the business center to fetch his fax. You are the clerk the

21、re to help him.,Mr. Lee, from Room 501 comes to the Business Center ,Act it out,Situation B: A guest comes to the clerk. He wants to reply to some e-mails he has just received.,A guest comes to the clerk ,Act it out,Mini-Dialogue Check up,A: _? B: Yes. Im chairing a meeting in your hotel. You see, I

22、 want to have my speech typed out. A: Yes, I can help you. _? B: Light yellow, A3 please. A: All right. Itd be ready in half an hour. B: _. A: Here you are, sir. Please check. B: _! Can I sign the bill? A: Yes. _? B: Oh, I havent brought it with me. A: _? B: How about my driving license? A: Yes. Tha

23、t will do. _.,2. Complete the dialogue according to the context:,Mini-Dialogue,A: Good morning. May I help you? B: Yes. Im chairing a meeting in your hotel. You see, I want to have my speech typed out. A: Yes, I can help you. What color and size of paper do you prefer? B: Light yellow, A3 please. A:

24、 All right. Itd be ready in half an hour. B: Thanks. A: Here you are, sir. Please check. B: Great! Can I sign the bill? A: Yes. Can I see your room card? B: Oh, I havent brought it with me. A: Do you have any other material to prove your identification? B: How about my driving license? A: Yes. That

25、will do. Thank you.,3. Translate the following sentences. 1) 我想发一份传真到东京。 2) 好的，请稍等。您的传真已经顺利发出。 3) 你能将费用记在我的房间帐单上吗？ 4) 请问您选几号纸？ 5) 请帮我把会议议程打印出来。 6) 请问客人能在商务中心上网么？,Translation,Check up,1)Id like to send a fax to Tokyo. 2)All right, please wait for a moment. Your fax has been sent successfully. 3)Can y

26、ou make the cost go to my hotel bill then? 4)What size of paper do you prefer? 5)Please type out the meeting schedule for me. 6)Can guests use the internet in the Business Center?,The Telex Service The telex service is only one of the many facilities supplied by the hotel business center. It provides a speedy means of typewritten communication between subscribers to the service. A teleprinter is an instrument resembling a typewriter and can easily be operated by a clerk after a little practice. The teleprinter insta