Unit2Holdonaminuteplease.ppt

1、Lead-in: listen and free talk,Answering the call By three rings you pick up the phone Keep smiling,What does the woman talk about? Make a list of the rules that the woman talks about.,A talk show: 脱口秀,3 oclock: giving direction Hot chicks: beautiful ladies. Jake: 乡下佬 Joe: 乔，高大英俊的男子，且容易相处。,Unit 2 Hol

2、d on a minute, please! By Rose,Warming-up,Car phone charger,Cordless phone,Mobile phone,Home phone charger,Rotary phone,battery,Bluetooth headset,charge,n. 责任，负责 e.g. 1) Miss Xiong is Business English class 2. 2) Business English class 2 is Miss Xiong. v. 控告 VS accuse He is charged murder. He is acc

3、used murder. V. 充电 He forgot to charge the battery.,in charge of,in the charge of,with,of,Task 1-Choose the 1st pair of your team(2-3),Can you help me to take some minutes this morning? (1-2) Can you send out a mass e-mail to the entire team? (1),Identifying yourself,Hunan Information Science Vocati

4、onal College, can I help you? This isspeaking.,Asking for your connection,Id like to speak to Could you put me through to? Could I have extension 211, please? Could I speak to someone in thedepartment?,Asking the caller to identify itself,(Whos calling, please?) May I ask/know whos calling, please?

5、Who would you like to speak with/wish to talk to?,Explain someone is not available,Hes away on business. Hes off today. Im sorry but hes tied up (被什么事情耽搁了)/ busy/ occupied/ in a meeting now. Im afraid he cant come to the phone/speak to you/take the call at this moment. He probably stepped out for a

6、moment,Asking the caller to leave a message/ call back,May I take a message or would you like to call back later? Would you like to have him return your call? Could you call back in a few minutes/later/ (again) in a little while?,Closing a call 1,Confirmation So, let me just go over that Can I just

7、make sure Ive got your name right? Closing signal I think that covers everything. Is there anything else? Im afraid Ive got a meeting now. Im sorry, I must leave it there.,Closing a call 2,Thanking Thanks for calling. Thanks for calling back. Thank you for the information. Thank you for your help. F

8、arewells Bye. Goodbye. Speak to you soon.,Team work 2-Choose the 2nd pair of your team,Your friend will go on a business trip for a week. He/ she calls to ask you to take care of his/her house, such as fetching newspapers, looking after the dog, answering phone calls and so on.,fetch,fetch=go + brin

9、g here: She has gone to fetch water. carry“随身携带(不说明固定方向)”, 有时含有“负担”的意思, Let me carry the box for you. Take: Please take the letter to the post office. Bring: He brought a new book with him. get得到，明白，没有方向性:Go and get some water. 口语化的fetch。,Home practice-3rd pair work (Dialogue2 and 3),Read dialogue 2

10、 and 3 again and again.,Home practice-4th pair work,Work as the judge of the reading competition. You are supposed to give suggestions for improvement.,General apologies,Im so /awfully /terribly sorry about that. I hope you will excuse me. It seems I owe you an apology. Please accept my sincere apol

11、ogy /forgive me. Words cannot describe how sorry I am.,Accepting/deny Apologies,Thats all right /OK. Never mind. /Forget it. /Think no more of it. /Dont worry about it. Its not your fault. Okay. I accept your apology. Ill let you off this time. /Ill give you another chance. Dont ever. You cant do an

12、ything now. its too late! (whats done can not be undone) Its no use crying over spilt milk.,Apology-pattern,Pattern 1: Apologyreasonsolution and promiseapology Pattern 2: Reasonapologysolution and promiseapology Tip: we usually use the second pattern, especially in daily life. But pattern 1 is much

13、more advisable.,Dialogue 1,Task 1 A: Could I speak to John? Hold on a minute. Youre wanted on the phone. Who is it? Its a shame that I cant see you off. Take care! B: Its a shame that cant see you off. Could I speak to John? Take care! Who is it?,Dialogue 2,Task 1 Speak to Would you mind Id like to Is busy C