新视野大学英语听说1答案

1、Unit 5Apologies (I)Part A Micro-listeningApologiesExercise 1Listen to the recording and write down what the second speaker says. 1.Im sorry for troubling you so much. Its no trouble at all.2.Im awfully sorry. It was all my fault. Thats OK.3.Im very sorry for what Ive done. Thats all right.4.Sorry Im

2、 late. I do apologize. Its nothing.5.Excuse me for being late. Forget it.6.I hope you will excuse me for being late. No problem.7.I do beg your pardon for the mess Ive made. Please dont worry.8.I cant tell you how sorry I am. Never mind. I quite understand.9.I must apologize for the delay. Well, its

3、 happened to me, too.10.Im terribly sorry. I didnt mean to hurt your feelings. Dont think any more about that.?Exercise 2Listen to the recording and choose the best response to each sentence you hear. 1.Sorry Ive come to the wrong place. a. Dont mention it.b. I dont think so. c. No problem.d. Thats

4、OK. 2.Sorry to trouble you. a. Its nothing. b. All right. c. I quite understand you.d. Its not your fault. 3.I do apologize for what Ive said. a. Its just too bad. b. It isnt worth mentioning. c. Forget it. d. Its my fault. 4.I hope you will forgive me for my rudeness. a. Dont mention it. b. Please

5、dont worry any more. c. Its happened to me, too. d. Not at all. 5.Im terribly sorry for breaking your cup. a. Please dont blame yourself. b. Of course. c. Theres no need to apologize. d. Please dont think any more about it. Answers: d a c b d Part B Macro-listeningConversation 1-This Isnt the First

6、TimeWIm afraid I have a complaint to make.MOh, dear. Please take a seat.WIm sorry to say the bill you sent me was incorrect.M Incorrect, madam? Thats very strange.WYes, I know, and whats more, this isnt the first time.MReally, madam? I find it hard to believe.WLook, its happened five or six times in

7、 the past three months.MAh. Well, I must apologize, madam. Its the new computer.WWell, dont you think its about time you got it working properly? Its most inconvenient.MI agree entirely. Im awfully sorry about it. I assure you it wont happen again.Exercise 1Listen to the recording and choose the bes

8、t answer to each of the following questions.1.What is the conversation mainly about? a. A customers complaint about unclear bills.b. A customers complaint about incorrect bills. c. A customers complaint about her bills being sent to the wrong address.d. A customers complaint about bills that charged

9、 her much more than she should pay.2.What does the conversation mainly suggest? a. Incorrect bills should not be sent to customers.b. Customers are always right.c. Computers are less efficient than man.d. Computers are not always reliable.3.What is the managers attitude toward the customers complain

10、t? a. He thinks the customers complaint is strange.b. He thinks the customer is unreasonable.c. He feels sorry for the mistakes but is not able to correct them.d. He takes full responsibility for the mistakes and promises to correct them. Answers: b d dExercise 2Listen to the recording again and wri

11、te T (True) or F (False) for each statement you hear.1.The customer has come to make a complaint to the manager about incorrect bills. (T)2.The customer has received incorrect bills almost five to six times a month in the past three months. (F)3.The manager thinks the womans complaint is unreasonabl

12、e but he still makes an apology to her. (F)4.The new computer is still not working properly. (T)5.The manager promises that such mistakes wont happen again. (T) Conversation 2-Is There a Problem?Woman customerExcuse me.Shop assistantYes. Can I help you?Woman customerWell, I bought this dress in your

13、 store.Shop assistantYes? Is there a problem? Woman customerYes. I wore this dress and the zipper broke.Shop assistantOh, Im very sorry about that. Woman customerYou see, I was at a party when this happened. It was most embarrassing. Shop assistant I do apologize, madam. We can repair that for you r

14、ight away. Woman customerUm ?well, actually, Id like my money back, please.Shop assistantOh, you dont want us to repair it? We can exchange it for another one. Woman customerNo. Id really rather have my money back. Its not my color and I dont look good in it.Shop assistantIm awfully sorry, madam. We

15、 cant give your money back to you. Woman customerBut I really think that I should be able ?Shop assistant Maybe you should speak to the manager. Woman customerYes, please let me speak to the manager. Exercise 1Listen to the recording and choose the best answer to each question you hear.1.Where does

16、the conversation most likely take place? a. At a drug store.b. At a clothes store.c. At a supermarket.d. At a food store.2.What were the customer and the shop assistant arguing about? a. Over the price of a dress.b. Over who should be responsible for a dress with a broken zipper.c. Over the payment

17、for a dress.d. Over what to do with a dress that has a broken zipper. 3.What was the womans complaint? a. The zipper of her dress broke at a party, making her feel greatly embarrassed.b. The shop assistant refused to give her money back.c. This wasnt the first time that the zipper broke.d. The manag

18、er would not see her.Answers: b d aExercise 2Listen to the recording again and write your answers to the questions you hear in the space below.1.What did the shop assistant say he would do at first? He said he would have the zipper of the dress repaired right away.2.What did the shop assistant say h

19、e would do next? He said he would exchange the dress for a new one.3.What did the woman want? She wanted her money back.4.What were the two reasons why the woman wanted her money back? a. The zipper of the dress was damaged; b. She didnt like the color of the dress and the dress didnt look good on h

20、er.Part C Oral Practice Pair Work 1. Making Appropriate ResponsesGive appropriate responses to the following:1.Excuse me.Yes? Can I help you?2.I only got a C for my assignment. Im sorry to hear that.3.Thank you for the trouble. No trouble at all.4.Im sorry. Thats all right. / Thats OK.5.Sorry Im lat

21、e. Never mind. Youre not too late.6.Im afraid Ive broken your pen. Thats OK. Dont feel upset about it.7.Im sorry. It was my fault. Dont blame yourself. It was not your fault.8.I must apologize for the delay. No problem. Its all right.2. Questions and Answers on the TextsA.Listen to Conversation 1 ag

22、ain and answer the following questions in complete sentences. Then link your answers to make a short summary of the conversation.1.Who were the two speakers in the conversation?The woman was a customer and the man, the manager of the store.2.What was the woman doing?She was making a complaint. She c

23、omplained that the store had sent her an incorrect bill.3.Did the manager think it normal for such a thing to happen?No, he found it very strange.4.What made him even more surprised?The fact that the woman had received incorrect bills five or six times in the past three months.5.Did the manager apol

24、ogize to the woman?Yes, he did.6.What was the cause of the mistakes according to the manager?It was the new computer.7.What did the manager say at the end of the conversation?He promised that it wouldnt happen again.B.Listen to Conversation 2 again and answer the following questions in complete sent

25、ences. Then link your answers to give a short talk about the woman.1.What did the woman buy in the store?She bought a dress in the store.2.What happened to the dress?The zipper of the dress broke.3.Where was she when it happened?She was at a party.4.How did the woman feel then?She felt very embarras

26、sed.5.What did the woman want from the store?She wanted her money back.6.Did the shop assistant agree?No, he didnt.7.What did the shop assistant offer to do instead?He offered to repair the dress for her or exchange it for a new one.8.Why did the woman insist on having her money back?She didnt like

27、the color of the dress and she didnt look good in it.9.What did the shop assistant say to the woman? He told her to see the manager. Part D Home ListeningA Conversation-Oh, No, Im SorryMMary, have you seen the new modern art exhibition yet? I heard its pretty interesting.WNo, I havent been, but I ha

28、ve heard a lot about it. Im looking forward to seeing it one of these days.MSo am I. Why dont we go together this weekend? Are you free then?W I think so ?oh, no. Im sorry. My boss asked me to work overtime on Saturday afternoon, and I think he wants me to come in on Sunday, too. We have a deadline

29、to meet next Monday, and we dont have enough people to do all the work.M How about the weekend after this?W Id love to, Don, but I will be out of town on business that weekend. Im leaving for Moscow on Tuesday and I wont be back for two weeks. Im awfully sorry.MOh, it sounds like well never get to t

30、he museum together. Its too bad youre so busy.WWhy dont we get together after I come back from Moscow? M Yes. Id like that. Ill call you then.WPlease do. Bye.MBye.ExerciseListen to the conversation and write down the reasons why the woman cant see the new modern art exhibition together with the man.

31、 1.She will have to work overtime this weekend (Or: this coming Saturday afternoon and Sunday). 2.She will be out of town on business for two weeks after this weekend. Unit 6Apologies (II)Part A Micro-listeningListening for DetailsExercise 1Youll hear five short conversations between two speakers. A

32、fter each conversation a question will be asked. Complete your answers to the questions according to what you have heard.1.MWere planning a party this weekend. Want to join us?WIm sorry I cant. My mother is sick.QWhy does the woman say sorry?Because she cant join the man at the party.2. WDo you know

33、 Marys e-mail address, Jack?M Im sorry I cant remember it exactly.QWhy does the man say sorry?Because he cant remember Marys e-mail address exactly.3. WIm awfully sorry Im late for class, Professor Wang. My alarm clock didnt work this morning.M This isnt the first time, you know. I hope it wont happ

34、en again.QWhy does the woman say sorry?Because she is late for class.4. WBob, you should have handed in your homework on time.MYes, I know. Im sorry.QWhy does Bob feel sorry?Because he didnt hand in his homework on time.5. MIm terribly sorry, Monica. I didnt manage to come round to your house yester

35、day.WYes, where were you? You could have called me. Q Why does the man feel terribly sorry?Because he didnt manage to come round to Monicas house.Exercise 2The following letter will be read to you three times. Listen carefully and then supply the missing words in the letter in your book.?Dear Linda,

36、Thank you for the 1) mail you sent me yesterday. Its good to 2) hear from you. Im glad that youve moved to Salt Lake City, but Im sorry that 3) you dont like it very much. Youll 4) probably like the city better when 5) you have more friends there.Thanks for asking me to 6) spend the summer vacation

37、at your place but Im sorry 7) I cant make it. My mother is ill in hospital and 8) she needs me. So I cant 9) go away. Im sure you understand. I hope 10) you can join me and my family for Christmas.Sincerely,RosePart B Macro-listeningConversation 1-It Wasnt My FaultMiss SmithGood morning, Mr Sharp. I

38、m awfully sorry Im late.Mr SharpYoure late every morning, Miss Smith. You were late Tuesday, yesterday ?Dont you have a watch?Miss SmithYes, but it wasnt my fault. I stood in the rain for an hour this morning. I waited and waited for a bus, and then when one came, it was full.Mr SharpWhat about yest

39、erday and the day before yesterday?Miss SmithWell, I came by taxi yesterday and ?Mr SharpAnd you were still late! And Tuesday?Miss SmithTuesday I went to see the doctor and I waited for my turn for about two hours. It was terrible!Mr SharpAnd tomorrow, Miss Smith?Exercise 1Listen to the recording an

40、d choose the best answers to the questions you hear.1.When did the conversation most likely take place? a. Monday morning.b. Tuesday morning.c. Wednesday morning.d. Thursday morning.2.What was the probable relationship between the two speakers? a. Co-workers.b. Interviewer and interviewee.c. Employe

41、r and employee.d. Strangers.3.What can you conclude from the conversation? a. Miss Smith was very sorry because she was often late for work.b. Miss Smith was unlucky.c. Miss Smith always had some excuse for coming late to work.d. Miss Smith was always late for work.Answers: d c cExercise 2Listen to

42、the recording again and fill in the missing information in the following sentences.1.Miss Smith was late for work three times that week but she didnt think it was her fault.2.Miss Smith was late on Tuesday because she had to wait for her turn for about two hours in the doctors office.3.Miss Smith wa

43、s late yesterday even though she took a taxi.4.Miss Smith was late on Thursday because the bus was late. She waited for an hour in the rain but when the bus finally came it was full.Conversation 2-What Was the Address You Used?PikeHey, Sue, you promised to e-mail me the latest information yesterday.

44、 But I didnt find any.SueOh, yes, I know, Pike. I tried to, but my e-mails kept coming back marked undeliverable. PikeWell, what was the address you used?S.PikeOh, no, no. That was the old address. I gave you the new one on my last e-mail to you.SueOh, Im terribly sorry about that, P

45、ike.PikeThats all right, Sue. Can you try again?SueYes, of course. Er ?could you please tell me your new address again, Pike?PikeIts .SueOK. Ill update my address book and e-mail you right away.PikeThank you for the trouble.SueNo trouble at all. Exercise 1Listen to the recording an

46、d choose the best answers to the questions you hear. 1.What is the conversation mainly about? a. Why Pike changed his e-mail address.b. Why Sue didnt use Pikes new e-mail address.c. Why Pike needs some information from Sue.d. Why Sue failed to send Pike the information she had promised to. 2.Who in

47、the conversation is making an apology and why?a. Sue. Because she forgot to send Pike the latest information that she had promised to.b. Pike. Because he did not open his e-mail box last night.c. Sue. Because she used Pikes old e-mail address.d. Pike. Because he forgot to give Sue his new e-mail add

48、ress.3.What happened to Sues e-mails to Pike?a. Her e-mails were sent to a wrong address.b. Her e-mails were sent back to her again and again.c. Her e-mails were delivered to an unknown address.d. Her e-mails did not reach Pike until late last night.Answers: d c bExercise 2Listen to the recording ag

49、ain and write T (True) or F (False) for each statement you hear.1.Sue tried to send Pike the latest information yesterday but her computer did not work properly. (F)2.Pikes new e-mail address is . (F)3.Pike gave Sue his new e-mail address on his last e-mail to her but she didnt

50、get that mail. (F)4.Sue asked Pike to tell her his new e-mail address again because she wanted to update her address book. (T)Part C Oral Practice2. Pair Work: Questions and Answers on the TextsA.Listen to Conversation 1 again and answer the following questions in complete sentences. Then link up yo

51、ur answers to give a short summary of the conversation.1.Who are the two speakers in the conversation?Miss Smith and Mr Sharp are the two speakers in the conversation.2.What was Miss Smith saying to Mr Sharp? Why?She was making an apology to Mr Sharp because she was late for work.3.Why was Mr Sharp

52、still unhappy with Miss Smith?He was unhappy because Miss Smith had been late several times in the week.4.Did Miss Smith think it was her fault?No, she didnt think it was her fault.5.What happened to her today?She had to stand in the rain for an hour for the bus but when it finally came it was full.

53、6.What happened to her on Tuesday?She had to wait for her turn at the doctors office for about two hours.7.Did Mr Sharp accept her explanations? Why or why not?No, he didnt. He thought she was just making excuses.B.Listen to Conversation 2 again and answer the following questions in complete sentenc

54、es. Then link your answers to give a short talk about Sue.1.What did Sue promise to do for Pike yesterday?She promised to e-mail him the latest information.2.Did Sue keep her promise?Yes, she did.3.But could her e-mails get through?No, her e-mails kept returning to her.4.Did she know what went wrong

55、?No, she didnt.5.What did Pike find out?He found out that Sue had used his old e-mail address.6.Had Pike given Sue his new e-mail address before?Yes, he had given her his new address on his last e-mail.7.Why didnt Sue use his new address?She forgot that Pike had changed his e-mail address and failed to update her address book.8.What did Pike ask Sue to do?He asked Sue to use his new address and try again.9.What did Sue pro