宴会厅基础英语.ppt

1、宴会厅基础英语,Good morning/afternoon/evening. 早上/下午/晚上好 Glad to meet you./Glad to see you. 很高兴您 Welcome to our hotel/restaurant. 欢迎您到我们酒店/餐厅 Wish you a most pleasant stay in our hotel. 愿您在我们酒店过的愉快 Have a good time！祝您过得愉快,一、欢迎和问候语 Greetings,二、电话用语 Terms of Telephone,Good morning,Banquet.Can I help you? 早上好

2、，宴会厅。请问有什么可以帮您的？ Hold on,please. 请稍等 Sorry，pardon please？对不起，请再说一遍好? 。,三、答谢和应答语 Thanks and Responses,Thank you（very much). 谢谢您（非常感谢） You are welcome. 不用谢 Its my pleasure. 非常高兴为您服务,四、道歉语Apologies,Im sorry. 很抱歉。 Excuse me. 对不起，打扰一下。 Im sorry .Its my fault. 很抱歉，那是我的过错 Sorry to have kept your waiting. 对

3、不起，让您久等了 Im sorry about this. 我对此表示抱歉。 。 。,五、征询语Requests,Can/May I help you?请问有什么需要帮忙吗？ What can I do for you?我能为您做什么吗？,六、指路用语 Giving Directions Its on the second/third floor. 在二/三楼。 Turn left/right. 往左/右转。 This way, please. 请走这边。 Ill show you the way. 我带您走。 Its at the end of the corridor. 在走廊尽头。 It

4、s in the lobby near the main entrance. 在大厅靠近大门。 Please follow me. 请跟我来。,七、提醒用语 Remind Terms Mind/Watch your step. 请走好。 Please be careful. 请当心。 Dont worry. 别担心。 Take it easy. 请放心。 Please dont leave anything behind. 请别遗忘您的东西。,八、告别用语 Partings Good-bye. 再见。 See you later. 一会见。 Good night. 晚安。 Good-bye a

5、nd hope to see you again. 再见，希望再见到您。 Good-bye! Come again next time, you are Welcome. 再见，欢迎下次再来！ Mind your step and thank you for coming. 慢走，感谢您的光临。,九、宴会厅常用英语单词： 1ashtray 烟灰缸 2coffee cup 咖啡杯 3coffee spoon 咖啡勺 4coffee saucer 咖啡碟 5Chopsticks 筷子 6Table clothes 台布 7Hand towel 小毛巾 8Paper napkin 餐巾纸 9Washing room 洗手间 10Waiter / Waitress 服务员 11Milk 鲜奶 12Sugar 糖 13Boiling water 开水 14Ice water 冰水 15Ice block 冰块