《饭店服务英语》教学辅导2(UnitTwo).ppt

1、Unit 2 Reception,_教学辅导,English for Hotel Service,教学目标,Be familiar with the terms and useful phrases in reception. Fill in the registration form skillfully. Make situational dialogues fluently. Grasp some knowledge about reception. Become a qualified receptionist.,教学重难点,教学重点： 熟悉关于前台接待的短语和交际用语 能够看懂与此相

2、关的对话 教学难点： 能够熟练的使用文中的交际用语，进行现场演练 能够翻译与此相关的文章,教学方法,1.运用网络媒体及自建网上资源。 2.自主学习，以作业练习预习、巩固所学知识。 3.结合书本文字、网络视频教学，理解、领会并掌握知识要点。 注：可观看美剧巴比伦饭店 ,Which department is responsible for reception?,Greetings Check the reservation list Fill in the registration form Check the form Notice,Basic procedure of check-in,Ch

3、eck the reservation list,Do you have a reservation?/ You do make a reservation.,Fill in the registration form,Would you please fill in this reservation?,Notice,Take care of your passport. Please dont leave anything behind. You room number is .,Greeting with the travel agent Checking group number Pre

4、senting room list Making a copy of group visa Checking the breakfast time and check-out time About luggage loading,Register a tour group,Registration Forms,Registration Form of Residence for Domestic Guests Registration Form of Temporary Residence for Visitors Registration Form of Residence for Grou

5、p,Please note: 1.Safe deposit boxes are available at no charge at front office cashier counter. 2.Visitors are requested to leave guest room by 23:00. 3.Please return your room key to front office cashier counter upon check-out.,团体名称: 日期: 年 月 日 至 月 日Name of group Date: Year Mon. Day Till Mon. DAY,团体

6、人员临时住宿登记表 Registration Form of Temporary Residence for Group,何处来何处去 Where from and to,Dialogue 1 A Guest with Advance Reservation Checks in,Task : Listen to Dialogue 1(P16-17) Study (Explain) some important words and expressions, then translate some sentences.,language Points,Would you please fill out this registration form? What should I fill in under Room Number? fill in 押金, 保证金 旅馆规定凡预订房间都要先付订金。 The hotel requires a deposit for all advance bookings.,Homework,1. Cla