精英集团质量管理系统1.ppt

1、,Level 2 Material,Elitegroup Computer SystemsQuality System introduction, November 2002,Table of Contents,Quality Policy Quality Strategy Quality System (Design QA/ SupplierQA / Process QA/ Customer Service QA) Quality Organization Training System Traceability System (SFCS) Engineering Change System

2、 Quality Report Management SPC,TQM; SPC; 5S; ESD,D.O.E.; SPC; Design Guide; SMT problem log; F/T problem log,SPC; 5S; ESD,Position Training,Manager,Supervisor,Group Leader,All,The Role HR Management for the Non-HR Supervisor,The Role How to Build Team Concept.,Foreman Leadership; How to do “On the J

3、ob Training”,On the Job Training,Education / Training System,Certification Program,Purpose: Improve operators skill and guarantee quality Range: All MFG. direct operators Resp: MFG. - major responser and cooperate with HR, ENG and PEM Flow:,Function Selected,Certification,Registration,Next Skill Tra

4、ining,Skill Training,NO,Sciential Training for Quality,Capability Training for Quality,Traceability System (SFCS),SFCS-Architecture,SFCS System,Parts Verification Module,Material and Tracking Module,SMT Module,DIP/Test Module,Packing Module,Shipping Module,Material and Tracking Module,PMC Module,Dow

5、nload MO Information from ERP System,Upload to ERP SystemDownload Shipping Information from,Manufacture Control Module,ERP System,Data Tracking Method - Report and Web Function,Web Server,.,DB Server,LAN (Plant),Internet,(Manufacture-Report Module),SMO Module,Packing Station,Repair Station,Shipping

6、Station,Web Module,Web Module,Parts Verification Module,Material and Tracking Module,SFCS-Report type,Generate Analysis Report with NG and Repair reasons,SFCS,Show Factory Productivity,Yield Rate,Quality Status,Show Quality Status,Repair/Top 12 NGs Status,Monitor Production Status,WIP Status,History

7、 Status,Trace Production Information,Engineering Change System,ECR/ECN Flowchart,RD Correlative RD Production Production Initiator Data Center PM Department Engineer PEC QA Control Dept.,ECR,Review by correlative dept.,ECN,To modify BOM,ECN Release,ECN dispose sheet / or advice sheet,ECR NO.,Checked

8、,OK,OK,Close,NG,Release Document,M/O,Rework,Inspection,NG,To turn to warehouse,NG,OK,ECR Conclusion,OK,NG,Engineering Change Flow Chart,External Request,Internal Request,Customer,Supplier,Sales/AM,Purchasing,Factory,PE,PM,R&D Department,Solution Submitted as ECR,PM,PE,Sales/AM,Customer,ECN,DCC,OK,PM

9、,RMA,Factory,PE,Sales/AM,Product Manager,Purchasing,NO,Alert Phase,ECR Released,Investigative Phase,ECR Approval Phase,EC Implementation Phase,ECN Released,ECN Distribution Phase,Legend: 1ECR: Engineering Change Request 2ECN: Engineering Change Notice 3CRB: Change Review Board 4DCC: Document Control

10、 Center 5PE: Production Engineering,QA,Quality Report & Improvement Plan,* 5S * ISO 9000 * QC 7 Tools * Control Chart,* Process Control Improvement * Continuous Improvement * Vendor Survey,* NPI * KPI * Vendor Performance Assessment * ISO 14001,* TQM * QS 9000/3C * FMEA Implement * SPC forerunner pr

11、ogram * Solderability Improvement project * Inspection & analyzing equipment enhancement,Quality Improvement Roadmap ( 1998 2003 ),DPM,15000,10000,5000,2500,0,1998,1999,2000,2001,2002,2003,Yearly,12000 ppm 8000 ppm 5000 ppm 2500 ppm 1600 ppm,1600,3000 DPPM * Solderability Improvement project * FMEA

12、Implement * Quality Training : QS 9000/3C, Solder tech. I, TQM, NPI * Conduct Oracle system to supply chain * Quality engineering for system product,2500 DPPM * QS 9000/3C Implement * FMEA Implement * Inspection & analyzing equipment enhancement * SPC forerunner program * Quality Training : FMEA, So

13、lder tech. II, TQM, NPI, SPC * SQE function enhancement,1900 DPPM * QS 9000/3C certification * SPC forerunner program * Quality Training : SPC, PFP,2200 DPPM * QS 9000/3C Implement * FMEA Implement * SPC forerunner program * Quality Training : Quality Cost, SPC,DPM,3000,2500,1000,0,Year,2002 4Q,2003

14、 1Q,2Q,3Q,4Q,Yearly,2003 Quality Improvement Roadmap,2000,1600 DPPM * QS 9000/3C certification * SPC forerunner program * Quality Training : SPC, PFP,IQC Batch Defect Rate2% IQC Quality Level2000DPPM OQC Batch Defect Rate9% OQC Quality Level (M/B)1600DPPM OQC Quality Level (Barebone)1600DPPM OQC Qua

15、lity Level (DeskNote)5000DPPM OQC Quality Level (System)5000DPPM CQC Defect Rate1.5% Customer Complain7 pcs/M,Quality Goal,Quality Record - Example,Quality Contact Window,Quality Contact Window,Back Up Material,Build “Elitegroup Computer Systems” as a pronoun of high quality standard in IT field. “

16、Excellent Quality ” to be the spirit of ECS culture in order to build a world class quality system with uncontroversial customer satisfaction,Vision of ECS Quality System,Strategy of ECS Quality,Promote Quality Management System Phase in Scientific Quality System Integrate MFG Site Quality System Co

17、ordinate Quality Education Establish a Continual Improvement Mechanism for Quality,ECS Quality Organization,Mission Statement,Procedure establish, fine tune, integration & Continual improvement. Quality Education Customer service : RMA, serving after sold, web site on line support ,Consulting, Impro

18、ving in process quality , Process standardization KPI ( key performance indices for quality ) QIT ( quality improvement team ) QIS ( quality information system ) QTS ( quality tracking system ) Supplier quality improvement program Evaluation Period review / audit QVL / QPL ESQER ( ECS supplier quali

19、ty engineer representative ),Advanced Quality Planning,Focus is to address manufacturing risks and work to eliminate/ contain ahead of factory production Activities Production Qualifications : EVT & DVT gates Design guidelines & checklist New supplier/component qualifications & selection DFX Forums

20、(Design review participation) Product & Process Risk Assessment (FMEA) Production readiness reviews : DVT & MVT gates Direction: View factory as a key internal customer.,Factory Prevention,Focus is to prepare production processes for factory pilot run stage in order to maximize production ramp readi

21、ness Activities Concurrent Engineering activities NPI planning & preparation, checklists and “line-start” criteria FMEA, Pilot Run post mortem analysis Confirm key process parameters for mass production Utilize pilot run control gates Direction: Factory works with upstream internal suppliers to do t

22、hings right the first time.,Optimization & Continuous Improvement,Focus is on early process optimization and effective continuous improvements Activities: Early process optimization: Perform D.O.E. & SPC at critical processes (e.g., solder printing, re-flow and wave soldering stages) Continuous improvement: Use factory performance indicators such as material & line dppm data as trigger points (e.g., top 3 process failures) Focus is on effectiveness of Root Cause Analysis & Preventive Corre