2011年浙江省高考英语试题word版

1、.绝密考试结束前2011年普通高等学校招生全国统一考试英语姓名准考证号本试题卷分选择题和非选择题两部分。 全卷共 12 页，选择题部分 1 至 10 页，非选择题部分 11 至 12 页。满分 120 分，考试时间 120 分钟。请考生按规定用笔将所有试题的答案涂、写在答题纸上。选择题部分 （共 80 分）注意事项：1. 答题前，考生务必将自己的姓名、准考证号用黑色字迹的签字笔或者钢笔分别填写在试卷和答题纸上的位置。2. 小题选出答案后，用 2b 铅笔把答题纸上对应题目的答案标号涂黑，如需改动，用橡皮擦干净后在选择其他答案标号，不能答在试卷上。第一部分：英语知识运用（共两节，满分30 分）第一

2、节：单项填空（共20 小题；每小题 0.5 分，满分 10 分）从 a、b、c 和 d 四个选项，选出可以填入空白处的最佳选项，并在答题纸上将该选项标号涂黑.1. i m sorryididnt make it to your party last night ._ _.i know youre busy these days.a.of courseb. no kiddingc. thats all rightd. dont mention it2.experts think that _recently discovered painting may be _ picassoa.the.不填

3、b.a;thec.a;不填d.the;a3. batsare surprisingly long-lived creatures, some _ a life span of around 20years.a. havingb. hadc. haved. to have4.one friday,we were packing to leave for a weekend away _ my daughter beard cries for helpa. afterb. whilec. sinced. when5.i always wanted to do the job which id be

4、en trained.a. onb. forc. byd. of6.the school isnt the one i really wanted to go to ,but i suppose ill just haveto_ita. make the best of b. get away from c. keep an eye on d. catch up with 7.since people are fond of humor ,it is as welcome in conversation as_else.a. anythingb. somethingc. anywhered.

5、somewhere;.8.english is a language shared by several diverse cultures ,each of_ uses itsomewhat differently .a. whichb. whatc. themd. those9.the professor could tell by the _look in mariss eyes that she didn tunderstand a single word of his lecturea. coldb. blankc. innocentd. fresh10.a bank is the p

6、lace _they lend you an umbrella in fair weather and ask for itback when it begins to rain .a. whenb. thatc. whered. there11. owsyour new babysitter? we_ask for a better one ,all our kids love her so much.a. shouldb. mightc. mustntd. couldnt12.he decided that he would drive all the way home instead o

7、f _at a hotel for thenight .a. putting downb. putting offc. putting ond. putting up13.ive been writing this report _for the last two weeks ,but it has to be handed ittomorrow.a. finallyb. immediatelyc. occasionallyd. certainly14.even the best writers find themselves _for words.a. loseb. lostc. to lo

8、sed. having lost15.the manager was worried about the press conference his assistant _in hisplace but ,luckily ,everything was going on smoothly.a. gaveb. givesc. was givingd. had given16.my schedule is very _right now ,but ill try to fit you ina. tightb. shortc. regulard. flexible17. an i come and h

9、ave a look at your new house? .yes,_!a. with pleasureb.i like it c.i quite agreed.by all means 18.anyway,icant cheat himits against all my_. a. emotionsb. principlesc.regulationsd. opinions19.if they win the final tonight, the team are going to touraround the city _bytheir enthusiastic supporters.a.

10、 being cheeredb. be cheeredc. to be cheeredd. werecheered20.i dont think ill be able to go mountain-climbing tomorrow. _?a. and howb. how comec. howsit goingd. how about it第二节：完形填空（共20 小题；每小题 1 分，满分 20 分）阅读下面短文，掌握其大意，然后从 21-40 各题所给的四个选项 (a、b、c和 d)中选出最佳的选项，并在答题纸上将该选项标号涂黑。although i love my life ,it h

11、asnt been a lot of fun as ive been ill for 28 yearsmusic has always been a great love of mine and ,in my 20s,whenmy_21_was move manageable ,i 22 ten years as a professional singer in;.restaurant .playing and singing falk songs.23 that was years agoand timeshave changed . _24_ i livewithmy mother on

12、a countryfarm .twoyears ago,idecided thati would need to lovesomekindofextrawork to _25_ my disability pension (残疾抚恤金） ._26_ i needed to sleepin afternoons.i was limited in my _27_i decided that i would consider28 to singing in restaurants.myfamilyareallmusicians ,so iwas _29 when iwent intoourlocal

13、music store .i explained that i waned to sing again but usingrecurdedknraoke music i knew that discs were very expensive and i really didnthave a lotof _30toget started,and31youfindonlythreetofour songs out of ten on a disc that you can _32_.whenitoldtheowner ofthe shop about my33 ,hegave me a longu

14、sethe gave me a long ,thoughtful_34_.“thismeans a lot to you , doesnt it?be said .“come with me. ”he led me35 the crowded shop and to a bench with a largeprofessional karaoke box on it.he placed his large hand36on histreasureand said. “ihave 800 karaokesongs in here.you can take your37and i ll recor

15、d them for you .that should get you started.”i38 .thanking him, i made a timewith him tolistentoallthesongs and choose39 that i could sing . i have come full circle withhis help.his40stillwarms my heartand makes me do justthatbitextra ,which i have the chance.21.a. lonelinessb. sadnessc. tirednessd.

16、 sickness22.a. setb. enjoyedc. keptd. shared23.a. gladlyb. eventuallyc. unfortunately d. surprisingly24.a. nowb. thenc. some timed. meanwhile25.a. add up tob. make up for c. get nd ofd. take advantage of26.a. ifb. asc. thoughd. before27.a. movementb. conditionc. choicesd. positions28.a. reaching out

17、b. living upc. getting ond. going back29.a. recognizedb. interviewed c. foundd. invited30.a. moneyb. timec. energyd. knowledge31.a. thusb. onesc. seldomd. often32.a. actuallyb. hardlyc. nearlyd. formerly33.a. jobb. familyc. idead. offer34.a. faceb. viewc. lookd. sight35.a. overb. alongc. towardsd. t

18、hrough36.a. unhappilyb. lovinglyc. pitifullyd. gratefully37.a.pickb. turnc. roled. step38.a.hadtocryb.ought tocry c.shouldhave cried d.couldhave cried39.a.moreb. the onesc. fewd.the rest40.a.courageb. devotionc. kindnessd.rust;.第二部分：阅读理解（第一节 20 小题，第二节 5 小题；每小题 2 分，满分 50 分）第一节：阅读下列材料，从每题所给的四个选项（ a、b、

19、c 和 d）中，选出最佳选项，并在答题纸上将该选项标号涂黑。aone evening in february 2007 . a student named paula ceely brought her car to a stop on a remotein wales . she got out to open a metal gate that blocked her path . thats when she heard thewhistle sounded by the driver of a train.her renault clio parked across a railway

20、 line. secondlater,she watchedthe train drag her car almost a kilometre down the railway tracks.ceelysnear missmade the news because she blamed it on her gps device(导航仪 ).she had never driven the route before .it was dark and raining heavily . ceely was relyingon her gps. but it made no mention of t

21、he crossing .i put my complete trust in the device and it led me right into the path of a speeding train ,she told the bbc.w ho is to blame here ? rick stevenson ,who tells ceelys story in his book when machinesfail us, finger at the limitations of technology. we put our faith in digital devices, he

22、 says,but our digital helpers are too often not up to the job. they are filled with smallproblems.and it nots just gps devices: stevenson takes us on a tour of digitaldisasters involvingeverything from mobile phones to wireless key boards.the problem with his argument in the book is that it snot cle

23、ar w hy he only focusesdigital technology,whilethere may be a number of other possiblecauses. a map-maker mighthave left the crossing off a paper map. maybe we should blame ceely for not paying attention.perhaps the railway authorities are at fault for poor signaling system. or maybe someone hasstud

24、ied the relative dangers and worked out that there really is something specific wrong with thecps equipment. but stevenson doesn t say.it s a problem that runs through the book. in a section on cars, stevenson gives an accout of the advanced techniques that criminals use to defeat computer-based loc

25、king systems for cars. heoffers two independent sets of figures on car theft; both show a small rise in someparts of thecountry. he says that once once again not all new locks have proved reliable. perhaps, but maybeit also due to the shortage of policemen on the streets. or changing social circumst

26、ances. orsome combination of these factors .the game between humans and their smart devicesis complex. it is shaped by economicsand psychology and the cultures we live in. somewhere in the mix of those forces there may beway a wiser use of technology.if there is such a way, it should involve more th

27、an justan awareness of the shortcomings ofour machines. after all, we have lived withthem for thousandsof years. they have probablybeen fooling us for just as long .41 .what did paula ceely think was the cause of her accident?a. she was not familiar with the road.b. it was dark and raining heavily t

28、hen.c. the railway works failed to give the signal.d. her gps device didn ttell her about the crossing;.42.the phrase ” nearmiss ”(paragraph 2 ) can best be replaced by _.a. close bitb. heavy lossc.narrow escaped. big mistake43.which of the following would rick stevenson most probably agree with?a.

29、modern technology is what wecan tlive without.b. digital technology often falls short of out expectation.c. digital devices are more reliable than they used to be.d. gps error is not the only cause for celery saccident.44.in the writersopinion, stevensonarguments is_.a. one-sidedb. reasonablec.puzzl

30、ingd.well-based45.what is the real concern of the writer of this article?a.the major causes of traffic accidents and car thefts.b.the relationship between humans and technologyc. the shortcomings of digital devices we use.d. the human unawareness of technical problems.;.;.48. what will the governmen

31、t most probably provide if it is engaged in a pump-priming program?a.sums of moneyb. raw materialsc.human resources. d. media support.49. when sylvia says“ his speech was ok but it had no real punch” ,she thinks it was not_ .a. fluent and impressiveb. logical and movingc. informative and significant

32、d. interesting and powerfulcin the more and more competitive scrvice industry , it is no longer enough to promise customrrsatisfaction. today , customer “ delighi is ”what companies are trying to achieve in or order to keep and increase market share.it is accepted in the marketing industry , and con

33、firmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : thosetreated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyalnew llenges for custom

34、er care have come when peoplecan obtain goods and services through telephone call centers and the intemet. for example , many companies now have to invest(投资 )a lot of money in information technology and staff training in order to cope with the“ phonerage ”caused by delays in answering calls ,being

35、cut off in mid-conversation or left waiting for long periods.“ many people do not like talking to machines ,” says dr . storey seniorrketnglecturer in maat city universitybusiness school. “ banks,for example, encourage staffat call centers to usecustomer data to establish instant and good relationsh

36、ip withthem .theaim is to make thecustomet feel they know you and that you can trest the sort of comfortable feelings people haveduring face-to- face chats with their local branch manager.”recommended ways of creating customerdelightinclude:under-promisingandover-delivering(saying that a repair will

37、 be camed out withinfive hours ,but getting itdonewithin two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷 )as anunexpected “ thankyou ”to regntlar customers ;and always returningcalls,even when they arecomplaints.aiming for customer delight is all very well , but if ser

38、vices do not reach the high levelpromised , disappointment or worse will be the result . this can be eased by offering an aplogyand an explanation of why the service did not meet usual standards withempathy (for example,“ iknow how you must feel ”, )and possible solutions(replacement , compensation

39、or whateverfaimess suggests best meets the case).airlines face some of the tourhest challenges over customer care . fierce competition hasconvinced them that delighting passengers is an important marketingtool, while there is greatpotential for customer anger over delays caused byweather ,unclaimed

40、luggage and techniealproblems .for british airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . they are trained to answer quickly ,with their;.name , jo b title and a “ weare here to help ”attitude. the company has inv

41、estod heavily in information technology to make sure that infomation is available instantly on scren.british airways also says its customer care policies are applied within the company and staff aretaught to regard each other as customers requiring the highest standards of service.customer care is o

42、bviously here to stay and it would be a foolish company that used slogans such as we do as we please”.on the other hand , the more customers are promised, the greater the risk of disappointment.50. we can learn from paragraph 2 that.a. complaining customers are hard to satisfyb. unsatisfied customer

43、s receive better servicec. satisfied customers catch more attentiond. well-treated customers promote business51. the writer mentions “phone rage”(paragraph 3) to show that.a. customers often use phones to express their angerb. people still prefer to buy goods onlinec. customer care becomes more atte

44、ntiond. customers rely on their phones to obtain services52.what does the writer recommend to create delight?a. calling customers regularlyb. giving a “thank you”note.c. delivering a quicker serviced. promising more gifts.53. if a manager should show his empathy (paragraph6), what would he probably

45、say?a. “i know how upset you must be”. b.“i appreciate your understanding”.c. “i m sorry for the delay.”d.“i know it s our fault.”54. customer delight is important for airlines because.a. their telephone style remains anchangedb. they are more likely to meet with complaintsc. the services cost them

46、a lot of moneyd. the policies can be applied to their staff;.55. which of the following is conveyed in this article?a. face-to-face service creatcs comfortable feelings among customers.b. companies that promise more will naturally attract more customers.c. a company should promise less but do more i

47、n a competitive market.d. customer delight is more important for airlines than for banks.dit was saturday . as always, it was a busy one, for“six days shall you labor and do all your work ”was taken seriously back then. outside,father and mr. patrick next door were busy chopping firewood. inside the

48、ir own houses, mother and mrs. patrick were engaged in spring cleaning.somehow the boys had slipped away to the back lot with their kites. now, even at the risk of having brother caught to beat carpets , they had sent him to the kitchen for string(线). it seemed there was no limit to the heights to w

49、hich kites would fly today.my mother looked at the sitting room ,its furniture disorderd for a thorough sweeping, agun she cast a look toward the window.“come on, girls ! lets takestring to the boys and watch themon the way we met mrs. patrick, laughing guiltily as if she were doing something wrong,

50、 together with her girls.there never was such a day for flying kited! we played all our fresh string into the boys kites and they went up higher and higher .we could hardly distinguish the orange-colored spots of the kites. now and then we slowly pulled one kite back, watching it dancing up and down

51、 it the wind, and finally bringing it down to earth , just for the joy of sending it up again.even our fathers dropped their tools and joined us. our mothers took their turn, laughing like schoolgirls. i think we were all beside ourselves. parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies. “ perhaps its like this in the kingdom of heaven,” i thought confusedly.;.it was growing dark before we all walked sleepily back to house. i suppose we ha