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1、E-mail writing,Computer Slang,The speedy nature of computer use demands a language of its own. Try to guess what the meaning of the slang below: msg = ? message BTW = ? by the way d/l = ? download u/l = ? upload BRB = ? be right back B4 = ? before,FYI for your information IMHO in my honest opinion l

2、ol laugh out loud ROTFL rolling on the floor laughing RSN real soon now MORF male or female? ,Computer Slang,msg - message BTW - By The Way d/l u/l BRB Be Right Back B4 - Before FYI - For Your Information (message is not that important) IMHO - In My Honest Opinion LOL - I Laughing Out Loud at what y

3、ou wrote ROTFL - I am Rolling On The Floor Laughing at what you wrote RSN - Real Soon Now MORF? Male or Female? - hug,Emails,The main difference between paper letters and emails lies in one central idea: brevity. The technological age is such that it demands short and to-the-point communication.,Ema

4、il Structure,To: CC: Subject: Attachments: Dear Mr. Hansen, (salutation) Thank you for your inquiry of (body of the letter) Yours truly, (closing) John Li (signature) Dep. Representative your title CIPG title/address of your company Phone: 12345678 telephone/mobile Email: Email address,Email Subject

5、,The salutation,Dear Sirs/Gentlemen to a company Dear Sir to a man if you do not know his name Dear Madam to a woman if you do not know her Dear Mr Smith to a man Dear Mrs Smith Smith to a married woman Dear Miss Smith to an unmarried woman Dear Ms Smith to a married or unmarried woman Dear John to

6、a friend or someone you know well,Email language,The closing,Email language,Courtesy Correctness,Courtesy,Correct the sentence: 1. Mail you payment at once.,Correctness,Right approaches a. Direct Good-news and Routine Messages b. Indirect Bad-news Messages c. Indirect Persuasion,Email language,Begin

7、ning a Letter,Im writing in connection with Im writing in regard to Im writing in response to,Ending a Letter,I look forward to hearing from you soon. If you should have any questionsdont hesitate to (verb) Do not hesitate to contact me,Giving Good News,Were pleased to inform you that Im glad to inf

8、orm you that You might be glad to know,Giving Bad News,I regret to inform you that Unfortunately, ,Apologizing,Please accept my sincerest apologies. We apologize for any inconvenience.,Requesting Confirmation,Could you please confirm (whether),Requesting that something be done,Im wondering if it wou

9、ld be possible (for you to) Would it be possible to?,Demanding that something be done,I must insist / I must insist that you,Email language,Email language,Email language,Email language,Job titles,Job titles,Job titles,Job titles,Job titles,Dear Sir, This is a complaint letter concerning a food poiso

10、ning which took place in your restaurant last night. You may remember us. I am the tall, thin guy with the glasses who joked with you about being able to beat you in ping pong someday. Unfortunately, this email is not so funny. I am writing to inform you that my whole family is suffering from food p

11、oisoning after eating your restaurants pork dumplings. We have been extremely sick for the last 24 hours. As we are regular customers, and we enjoy your establishment immensely, we do not wish to push the matter too far. Of course, we would like to let you know that you should watch out for this in

12、the future, as other customers might no be so willing to put up with being poisoned. Regards, Mr. Zhou,Example Email,RR: complaint about food poisoning,Writing Exercise,Write a very short formal email to someone. It must request some action. It could be: An email to a student or teacher requesting t

13、hat some problem be solved. An email to a business or company about a problem with something you bought. An email to a boss or colleague concerning some problem at work that youd like to solve. An invitation to a classmate to a party or another activity.,Now give your journal to a partner. Read each others email, then give the journal back to her/him. Respond to her/his email in your own journal. This means you need to take the role of the person who receives the email. You must

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