加拿大多伦多大学教材 中文译文第一章+管理人力资源.ppt

1、第一章,管理 人力资源,Chapter One,MANAGING HUMAN RESOURCES,我们需要知道些什么?,定义人力资源管理，解释人力资源管理是如何为组织绩效作贡献的 确定人力资源部的职责 总结人力资源部需要具备哪些类型的技能 解释主管们在人力资源管理方面扮演的角色. 讨论人力资源管理中的道德问题 描述人力资源管理的典型职业生涯,What do I Need to Know?,Define human resource management and explain how HRM contributes to an organizations performance. Identi

2、fy the responsibilities of human resource departments. Summarize the types of skills needed for human resource departments. Explain the role of supervisors in human resource management. Discuss ethical issues in human resource management. Describe typical careers in human resource management.,简 介,人力

3、资源管理Human resource management (HRM) 是影响员工行为、态度和绩效的一系列政策、实践和系统 重要的人力资源管理实践包括：,Introduction,Human resource management (HRM) is defined as the policies, practices, and systems that influence employees behavior, attitudes, and performance. Important HRM practices include:,人力资源和公司业绩,管理者和经济学家们传统上认为HRM是一项必

4、需的开支，而不是能为组织创造价值的资源 人力资源管理这一概念意味着员工是雇主的资源 人力资本 是指组织中接受过培训，具有经验、判断力、才智、关系和洞察力的员工,人力资源管理通过选择为组织工作的人、影响他们的工作方式，来为组织的成功作贡献。组织的成功是由质量、盈利能力和顾客满意度等基本指标来衡量的 人力资源管理对组织的成功至关重要，因为人力资本的某些品质使其富有价值 从经营战略来看，如果组织具有可持续的竞争优势，它就能获得成功,Human Resources and Company Performance,Managers and economists have traditionally se

5、en HRM as a necessary expense, rather than a source of value to the organization. The concept of HRM implies that employees are resources of the employer. Human capital means the organizations employees described in terms of their training, experience, judgment, intelligence, relationships and insig

6、ht.,By influencing who works for the organization and how those individuals work, HRM contributes to such basic measures of an organizations success as quality, profitability, and customer satisfaction. HRM is critical to the success of organizations because human capital has certain qualities that

7、make it valuable. In terms of business strategy, an organization can succeed if it has a sustainable competitive advantage.,人力资源管理的影响,Impact of Human Resource Management,人力资源和公司业绩,人力资源具有以下必需的品质: 有价值 稀缺 不可模仿 不可替代 高绩效工作系统: 在该系统中，技术、组织结构、人员和流程共同协作，为组织提供竞争优势 保持高绩效工作系统应该包括： 开发培训项目 招聘拥有新技能的人员 建立针对团队、灵活性和学

8、习行为的报酬系统,Human Resources and Company Performance,Human resources have these necessary qualities: Valuable Rare Cannot be imitated No good substitutes High-performance work system: an organization in which technology, organizational structure, people, and processes all work together to give the organ

9、ization an advantage in the competitive environment. Maintaining a high-performance work system may include: Development of training programs Recruitment of people with new skill sets Establishment of rewards for such behaviors as teamwork, flexibility, and learning,人力资源部的职责,人力资源部的职责包括： 工作分析和设计 招聘和选

10、拔 培训和开发 绩效管理 薪酬和津贴 员工关系 人事政策 遵守法律 为战略提供支持,Responsibilities of Human Resource Departments,The responsibilities of HR departments include: Analysis and design of work Recruitment and selection Training and development Performance management Compensation and benefits Employee relations Personnel polici

11、es Compliance with laws Support for strategy,人力资源部的职责,工作分析和设计: 工作分析: 收集有关工作的具体信息的过程 工作设计: 定义完成工作的方法，以及该工作需要完成的任务 招聘和雇佣员工: 招聘: 为组织中的职位寻找潜在候选人的过程 选拔: 组织鉴别候选人是否具有帮助组织达到其目标所需的知识、技能、能力和其他特点的过程,Responsibilities of Human Resource Departments,Analyzing and designing jobs: Job analysis: the process of gettin

12、g detailed information about jobs. Job design: the process of defining the way work will be performed and the tasks that a given job requires. Recruiting and hiring employees: Recruitment: the process through which an organization seeks applicants for potential employment. Selection: the process by

13、which an organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.,人力资源部的职责,培训和开发员工: 培训: 有计划地使员工学到与工作相关的知识、技能和行为 开发: 使员工获得能够提高其能力以面对各种新工作或当前工作的知识、技能和行为,Responsibilities of Human Resource

14、Departments,Training and developing employees: Training: planned effort to enable employees to learn job-related knowledge, skills, and behavior. Development: involves acquiring knowledge, skills, and behavior that improve employees ability to meet the challenges of a variety of new or existing jobs

15、.,培训与开发是如何使人力资本增值的,How Training and Development Can Increase the Value of Human Capital,人力资源部的职责,绩效管理 绩效管理: 确保员工的行动和产出与组织目标一致的过程 绩效管理活动包括详细说明一项为组织成功作出贡献的工作所包含的任务和产出,Responsibilities of Human Resource Departments,Managing performance: Performance management: the process of ensuring employees activiti

16、es and outputs match the organizations goals. Performance management activities include specifying the tasks and outcomes of a job that contribute to the organizations success.,主管的人力资源职责,主管可能需要担负的人力资源职责包括: 工作分析和设计 人力资源计划 面试求职者 参与雇佣决策 提供培训 执行绩效评估 在员工关系方面起关键作用,HR Responsibilities of Supervisors,Some H

17、R responsibilities that supervisors are likely to be involved in include: Job analysis and design HR planning Interview job candidates Participate in hiring decisions Provide training Conduct performance appraisals Play a key role in employee relations,人力资源部的职责,计划和管理薪酬和津贴: 薪酬和津贴对激励员工十分重要 如果薪酬和津贴真正体现

18、了员工的需要，它将对员工产生最大的影响 保持积极的员工关系: 组织通常依靠人力资源专家来鉴别和完成保持积极员工关系的任务，这一功能通常包括与员工沟通 建立和管理人事政策: 组织依靠人力资源部来建立有关雇佣、纪律、晋升、津贴和其他人力资源管理活动的政策,Responsibilities of Human Resource Departments,Planning and administering pay and benefits: The pay and benefits earned play an important role in motivating employees. They h

19、ave the greatest impact when based on what employees really want and need. Maintaining positive employee relations: Organizations often depend on HR professionals to help identify and perform many of the tasks related to maintaining positive relations with employees. This function often includes pro

20、viding for communications to employees. Establishing and administering personnel policies: Organizations depend on their HR departments to help establish policies related to hiring, discipline, promotions, benefits, and other activities of HRM.,人力资源部的职责,确保遵守劳动法规: 政府有许多关于员工待遇的法律法规 这些法律法规管理诸如平等就业机会、员工

21、安全与健康、薪酬和津贴、隐私和工作安全 支持组织战略: 这一职责的一个重要成分是 人力资源规划 ， 即确定组织为实现目标所需要的人员的数量和类型,Responsibilities of Human Resource Departments,Ensuring compliance with labor laws: The government has many laws and regulations concerning the treatment of employees. These laws govern such matters as equal employment opportun

22、ity, employee safety and health, pay and benefits, privacy, and job security. Supporting the organizations strategy: An important element of this responsibility is human resource planning. This means identifying the numbers and types of employees the organization will require in order to meet its ob

23、jectives.,人力资源专业人员的技能,Skills of HRM Professionals,人力资源专业人员的技能,人际技能 人力资源经理需要掌握有关人给组织带来竞争优势的行为和能力的知识，以及能够帮助组织成员完成这些行为、具备这些能力的有关政策、程序和实践 当今非常重要的一些人际技能是：沟通、谈判和团队发展 决策技能: 进行决策需要具备有关组织的各种业务知识，具备提出根据成本和利润制定的选择方案，并将之量化的能力 决策必须考虑备选方案的社会和道德问题,Skills of HRM Professionals,Human relations skills: HR managers nee

24、d knowledge of how people can and do play a role in giving the organization an advantage against the competition as well as policies, programs, and practices that can help the organizations people do so. Some of the human relations skills that are of particular importance today are communicating, ne

25、gotiating, and team development. Decision-making skills: Decision making requires knowledge of the organizations line of business and the ability to present options in terms of costs and benefits to the organization, stated in terms of dollars. Decisions must take into account social and ethical imp

26、lications of the alternatives.,人力资源专业人员的技能,领导技能: 担任这一角色必须能够诊断问题、实现组织变革和评估结果 技术技能: 在人力资源管理中，专业人员需要掌握有关员工安置、奖酬、组织设计和沟通等极具艺术性的技能和知识.,Skills of HRM Professionals,Leadership skills: Fulfillment of this role includes diagnosing problems, implementing organizational changes, and evaluating results. Technic

27、al skills: In HRM, professionals need knowledge of state-of-the-art practices in such areas as staffing, development, rewards, organizational design, and communication.,人力资源管理中的道德问题,道德: 是指关于对错的基本原则，道德行为是指与这些原则保持一致的行为 员工权利: 选择权 隐私权 宗教自由 言论自由 约定过程 道德行为的标准: 互惠互利 员工为公司行为承担责任 有意义或远见 公平,Ethics in Human Resource Management,Ethics: refers to the fundamental principles of right and wrong; ethical behavior is behavior that is consistent with those principles. Employee rights: Free consent Privacy Freedom of conscience Freedom of speech Due process Standards for ethical behavior: E