刍议临床护理质量控制护理组长负责制.pdf

u*null):8D=snullnull510120p5eF3赵美玲null伦朝霞TALKABOUTTHENURSINGGROUPHEADRESPONSIBILITYSYSTEMOFCLINICALNURSINGQUALITYCONTROLZHAOMeiling,LUNZhaoxianullnullnullKnull1null本文通过介绍护理组长负责制对临床护理质量进行控制的管理模式,得出通过护理组长对临床质量控制能有效防范护理差错事故的发生,减少了护理缺陷,提高了患者满意度,提高了护理质量bnullnullnull1oMnull护理组长负责制null监督null组织和管理null护理质量控制nullnulldo:i10.3969/.jissn.1671-332X.2010.09.049nullnullCD4D#pM,TS#=d?3M,7SC8TiPaV3a8T5,4CDp1b)5S=Vs3):V-F-)3V,F1V/T,3:4hf7,rB,Sb3V:/a#VTbF35TFy,V5/,S%h+a5|husF,sYF3BFbF3s5lF5T2b7TFASiava=,T3,M#/,B5x/?b3iFV,iYVSiIbYV5TLlC|SE89/b1nullFe3VVZF,PF5T53FvbFSe_a3,7O(BLT,9dbf/,TBF,?#Hi#.5b2nulleZEF?HTaarT31,7K1=#aHa,iVT#1&5s1Yb2.1null护理质量控制DTaSiSa_b2.2null质量控制内容2.2.1nullTenullFLzTbTAaa7ab1pF3APNT,A1AfaBQ,Oqa+yASMaVA?S#A?Sa55=；15SMaiaT?Sf；71D)faDaDaaf=；1h5aAja$D)=bFYVTe,i5,#H,i1p|nb2.2.2nullTenullFLT,1Lfah5aD)fb2.2.3nulleTnull!8HWp,PaP38,Aa#H,aa:c；Vhf1?aM,f,HWL=HWM,F7P&；#:caipY3&3fb2.2.4null3nullFhu3_,3Wa5a5/aa5h3,Bah#3b2.2.5nullnnull!M5EL%5,1pbF3,iaTLC,iSI+b#F592CD2010M9109nullD5nullModernHospitalSep2010Vol10No90rYSDtT钱null坤null杨可心null何null珂null崔null涛TALKABOUTTHEROLEOFEFFECTIVECOMMUNICATIONPLAYEDINKEEPINGAWAYDOCTOR-PATIENTTANGLEQIANKun,YANGKexin,HEKe,etalnullnullnullKnull1null有效的医患沟通是减少医疗纠纷a缓解医患关系的必要手段b语言沟通%a行为沟通%a环境沟通%三种途径,在处理医患纠纷中,起到了减少或避免因沟通效果不佳导致的医患纠纷产生%,缓解纠纷a解决纠纷,避免纠纷扩大%,挽回医院声誉,重塑医院形象%的重要作用,从而最终开创医患和谐,医患双赢%的新局面bnullnullnull1oMnull语言沟通null行为沟通null环境沟通null医患和谐null医患双赢nullnulldo:i10.3969/.jissn.1671-332X.2010.09.050nullnullEM,DTM#SD38,D1mf,b,MBsDVCA1Y(kl)Y(Mac)-%,7Dt3,/D3b?3:2009M8nv3Ll79(|:626)；2010M8nv3Ll79(|:784)+null:D3nullnull221004V:gBDnullnull221000null:vD5)nullZnull200032anull!:Dhinullnull221004YT:anull!5,DYY,/5db,BFDZ(f,PD1faYLb,|rY%Dt5X-1Bb7%B5,5ArYl#)DtoTb1nullrYlDYD3rT,DZhaarB#M15,DZ,YV+Zo,Sh,PDZiyT1,rrBaD?Z1b7rYiDZrBin,7cl,CB_aQVb(接上页)#H,4V3b&5)Se8+,sQ),Tb3null8LFe5,PeY_Y-Z_,#Haa?S,D34hf#aTMbSeB5mS3bFSe,.59?#H?C),pT,95T4?b|%/55,|%8rbLV5/F3,l?/5/?,%dH5,V7P4；vVLC1N,?4?,7zbLF3e,SN(L-4bID1nullW,cnull),o.APNV)5LrTJ.CD,2009,9(8):115-116.2null.F$5TJ.hD,