德国zf公司业务流程重组报告1

LEARNGENERALSECRETARYON“TWOTOLEARNA“STRENGTHENING“FOURCONSCIOUSNESSES“IMPORTANTSPEECHCAUSEDASTRONGREACTIONINTHECOUNTRYTIME,WATCHING“REDTREASURE“,THEORIGINOFBUILDINGTHEPARTYBACKTOPOWER,HOWTOSTRENGTHENSERVICESFORTHEMASSES,IMPROVEPARTYCOHESION,FIGHTINGTOBECOMETHEGRASSROOTSPARTYMEMBERSANDMASSESHOTTOPICGRASSROOTSPARTYORGANIZATIONS“TWO“ISTOSTRENGTHENTHESERVICEOFPARTYMEMBERSANDCADRES,THEPIONEERSPIRITDISTRIBUTIONOFGRASSROOTSPARTYORGANIZATIONSINALLWALKSOFPEOPLE,CLOTHING,SHELTER,WHICHBELONGSTOTHENERVEENDINGSOFTHEPARTYORGANIZATIONANDCOMMENTSREPUTATIONHASADIRECTPERCEPTIONOFTHEMASSESSTRENGTHENTHEPARTYAHEADOFTHE“PEDAL“SPIRITSTRENGTHENTHEPARTYMEMBERSANDCADRES“SUCCESSDOESNOTHAVETOBEME“AND“THEFIRSTTOBEARHARDSHIPS,THELASTTO“SERVICESPIRITTOSETTHEPARTYSPOSITIVEIMAGEAMONGTHEPEOPLEISIMPORTANTGRASSROOTSPARTYORGANIZATIONS“TWO“ISTOCLEANSEALLPEOPLENOTHAPPYNOTTOSEE“STEREOTYPES“,ESTABLISHTHEHONESTFAITHFUL,DILIGENTFAITHFORTHEPEOPLENONEEDTOAVOIDMENTIONINGTHAT,SOMEMEMBERSOFOURPARTYCANNOTSTANDTHE“MONEY,“CORROSIONOFTEMPTATION,THIN,XUZHOU,SUCHABUSEANDCORRUPTBRIBERY,MALFEASANCEBORERS,ANDRATSTWO,ISTOCLEANUP,THIN,XU,ZHOUSSOLUTIONTORESTORETHEPARTYSFRESHANDNATURAL,SOLIDANDHONESTWORKSTYLECLEANSING“TAKE,EAT,CARD,“UNDESIRABLEANDBEHAVIOUR,“CROSS,HARDANDCOLD,PUSH“ATTITUDEGRASSROOTSPARTYORGANIZATIONS“TWO“ISTOSTRENGTHENTHESENSEOFORDINARYPARTYMEMBERS,PARTICIPATINGINCONSCIOUSNESS,UNITYCONSCIOUSNESSFORREASONSKNOWN,MEMBERSOFGRASSROOTSPARTYBRANCHESLESSMOBILE,LESSRESOURCES,ANDTHECONSTRUCTIONOFPARTYORGANIZATIONSHAVESOMELAGTWOSTUDIES,ISTOFOCUSONTHEGRASSROOTSPARTYBRANCHES“LOOSE,SOFT,LOOSE“PROBLEM,ADVANCETHEPARTYMEMBERSANDCADRES,“AGANGWORKING“,“HONGKONGREPORT“STRONGCLEANUPACTIONS,STYLEANDRAMBLING,PRESUMPTUOUS“UNQUALIFIED“PARTYMEMBERS,PAYSSPECIALATTENTIONTOPARTYMEMBERSANDCADRES“JOININGPARTYOFTHOUGHT“PROBLEM“PARTYBUILDING“ISOBTAINEDINTHELONGTERMDEVELOPMENTOFOURPARTYSHISTORICALEXPERIENCEACCUMULATEDTWOISOURPARTYUNDERTHENEWHISTORICALCONDITIONS,STRENGTHENTHEPARTYSCONSTRUCTIONOFANEW“RECTIFICATIONMOVEMENT“GRASSROOTSPARTYORGANIZATIONSSHOULDALWAYSCATCHTHEHARDWORK,RESULTSORIENTEDTWOEDUCATIONALOUTCOMESARELONGTERMORIENTEDANDBECOMEANIMPORTANTIMPETUSFORTHEWORK“TWO“SHOULDHAVETHREEKINDSOFCONSCIOUSNESS“TWO“STUDYANDEDUCATION,BASICLEARNINGLIESINTHEDOINGONLYTHECONSTITUTIONADDRESSTHESERIESOFPARTYRULES,ANDDOSOLIDWORK,BEQUALIFIEDPARTYMEMBERSHADASOLIDIDEOLOGICALBASISONLYTHE“LEARNING“AND“DO“REALUNITY,TOFORMA“LEARNLEARNDODO“THEVIRTUOUSCYCLE,ANDULTIMATELYACHIEVETHEFUNDAMENTALOBJECTIVEOFEDUCATIONTHISREQUIRESTHATTHEORGANIZATIONLEARNINGEDUCATION,NEEDTHREEKINDSOFCONSCIOUSNESSONEISTOESTABLISHANINTEGRATEDAWARENESS“LEARNING“AND“DO“WHATCARISTWOWHEEL,BIRDWINGS,NEEDTOGOHANDINHAND,ONEENDCANBENEGLECTEDCOMMUNISTTHEORETICIANANDMANONLYBYCLOSELYCOMBININGTHEORYANDPRACTICETOGETHERINORDERTOTRULYREALIZETHEIRVALUE“LEARNING“ISTHEFOUNDATION,THEFOUNDATIONISNOTSTRONG,SHAKING“ISTHEKEYTONETTONETTHOUSANDSOFACCOUNTS“TWO“EDUCATION,“LAYTHEBASIS,GOINGTO“DO“THEKEYGRIP,SOTHATTHE“LEARNING“AND“DOING“BACKTOSTANDARD,SOTHATTHEMAJORITYOFPARTYMEMBERS“LEARN“LEARNINGTHEORYOFNUTRIENTS,INTHE“DOING“PRACTICEPARTYSPURPOSESSECOND,TOESTABLISHASENSEOFDEPTH“LEARNING“AND“DO“NOTCHUDRAWN,ENTIRELYDIFFERENT,BUTTHEORGANICUNITYOFTHEWHOLE“TWO“LEARNINGEDUCATION,WENEEDTOEXPLOREINTEGRATING“LEARNING“IN“DO“,EXHIBIT“DO“IN“SCIENCE“TOAVOIDTHE“LEARNING“INTOSIMPLEROOMINSTRUCTION,“DO“INTOAMONOTONEFORDOINGSHOULDEXPLORATION“LEARN“INTHEHAS“DO“,“DO“INTHEHAS“LEARN“OFEDUCATIONANDPRACTICEOFCARRIER,MAKESGENERALGRASSROOTSMEMBERSCANIN“LEARN“INTHEHAS“DO“OFACHIEVEMENTSSENSE,IN“DO“INTHEHAS“LEARN“OFGETSENSE,REALMAKESPARTYOFTHEORYBRAININTOHEART,PUTFORPEOPLESERVICECONCEPTOUTSIDEOFYUSHAPEDTHIRD,TOADHERETOLONGTERMTHEAWARENESSSTYLECONSTRUCTIONONTHEROADFOREVER,“TWO“HADTOCATCHTHELONGTERM“TWO“STUDYANDEDUCATION,BYNOMEANS,ASSAULTSTYLEWINDSPORT,BUTTHERECURRENTEDUCATIONWITHINTHEPARTYINRECENTYEARS,THEPARTYSMASSLINEEDUCATIONPRACTICEAND“THREETHREE“SPECIALEDUCATIONINGRASSROOTSBORNERICHFRUITS,VASTNUMBERSOFPARTYMEMBERSANDCADRESWITHSTOODTHEBAPTISMOFTHESPIRIT“TWO“GREATERNEEDTOFOCUSONLONGERHOLDLONGTERM,TOESTABLISHANDPERFECTTHEEFFECTIVEMECHANISMOFTHEEDUCATION,FOCUSINGONTHECREATIONOFLONGTERMEDUCATION,STRIVETOMAKETHEVASTNUMBEROFPARTYMEMBERSTOMAINTAINTHEIRVANGUARDCOLOR,MAINTAINTHEPARTYSADVANCEDNATUREANDPURITYAWARENESSRAISING,ANTENNASANDATMOSPHEREADISCUSSIONONHOWLEADINGCADRESOFPARTYMEMBERS“TWO“CURRENT,“TWO“ACTIVITYISINFULLSWINGUPANDDOWNTHECOUNTRY,PARTYCADRESASA“KEYMINORITY“ISBOTHABAROMETERANDIMPETUSTHE“TWO“MEANINGENOUGHDEEP,ISTODETERMINETHEPARTYCADRESCANRESOLVETOSTUDYHARDFIRSTINTHE“TWO“INTHEPROCESS,SOMECADRESOFHIMSELF,STANDINGLONG,HIGHAWARENESS,THATCONSTITUTIONPARTYRULESISSIMPLE,ITSNOTWORTHBOTHERINGSOMEPARTYCADRESTHINKSPEAKSERIESHASNOTHINGTODOWITHTHEGRASSROOTSWORK,WATERBUSINESSLEARNINGSERIESOFSPEECHESSEENASWINDOWDRESSINGTHESE“LAZY,CASUAL,ANDDECADENT“IDEASLEARNINGLACKSMOTIVATION,ASERIOUSIMPEDIMENTTO“TWO“EFFECTJOHNSTUARTMILLONCESAID,ONLYABASICELEMENTOFHUMANTHOUGHTPATTERNSCHANGEDRAMATICALLY,HUMANDESTINYCANMAKEGREATIMPROVEMENTTHESAME,ONLYPARTYMEMBERSAND摘要企业业务流程重组（BPR）是当前国内管理学界和实业界密切关注的热点课题之一、在九十年代达到全盛的一种管理思想。它强调以业务流程为改造对象和中心、以关心客户的需求和满意度为目标、对现有的业务流程进行根本的再思考和彻底的再设计，利用先进的制造技术、信息技术以及现代化的管理手段、最大限度地实现技术上的功能集成和管理上的职能集成，以打破传统的职能型组织结构FUNCTIONORGANIZATION，建立全新的过程型组织结构（PROCESSORIENTEDORGANIZATION），从而实现企业经营在成本、质量、服务和速度等方面的戏剧性改善。它的重组模式是以作业流程为中心、打破金字塔状的组织结构、使企业能适应信息社会的高效率和快节奏、适合员工参与企业管理、实现企业内部上下左右的有效沟通、使企业具有较强的应变能力和较大的灵活性。20世纪80年代以后，人们开始将采购和物流管理作为企业取得竞争优势的根本能力之一。说到底，企业的竟争就是企业产品的成本、质量、服务和速度的竟争。而采购和物流管理工作的好坏直接影响到企业产品的成本、质量、服务和速度，采购和物流控制流程又是采购和物流管理工作好坏的重要保证，尤其对一家制造业企业来说更是如此。采购管理工作的重点是采购物品的质量、价格和交付；物流控制工作的重点是产品的出入库、库存的管理和产品的交付。ZF公司是一家合资公司，绝大部分零件是从国外进口采购而来（CKD件），只三个压铸零件是自行加工（而毛坯依然是进口的），所谓的制造也仅仅是组装而言。因此采购和物流在ZF公司的作用可想而知。本文通过对ZF公司现有的采购和物流控制流程进行根本的再思考和彻底的再设计，目的是实现企业经营在成本、质量、服务和速度等方面的戏剧性改善；并分析这次的流程重组的好处、可能出现的阻力及对策，以及在流程重组中应注意的几个问题，希望别的企业在进行采购和物流控制流程BPR时能够从中得到一些的启示。关键词BPR采购管理物流控制CKDLEARNGENERALSECRETARYON“TWOTOLEARNA“STRENGTHENING“FOURCONSCIOUSNESSES“IMPORTANTSPEECHCAUSEDASTRONGREACTIONINTHECOUNTRYTIME,WATCHING“REDTREASURE“,THEORIGINOFBUILDINGTHEPARTYBACKTOPOWER,HOWTOSTRENGTHENSERVICESFORTHEMASSES,IMPROVEPARTYCOHESION,FIGHTINGTOBECOMETHEGRASSROOTSPARTYMEMBERSANDMASSESHOTTOPICGRASSROOTSPARTYORGANIZATIONS“TWO“ISTOSTRENGTHENTHESERVICEOFPARTYMEMBERSANDCADRES,THEPIONEERSPIRITDISTRIBUTIONOFGRASSROOTSPARTYORGANIZATIONSINALLWALKSOFPEOPLE,CLOTHING,SHELTER,WHICHBELONGSTOTHENERVEENDINGSOFTHEPARTYORGANIZATIONANDCOMMENTSREPUTATIONHASADIRECTPERCEPTIONOFTHEMASSESSTRENGTHENTHEPARTYAHEADOFTHE“PEDAL“SPIRITSTRENGTHENTHEPARTYMEMBERSANDCADRES“SUCCESSDOESNOTHAVETOBEME“AND“THEFIRSTTOBEARHARDSHIPS,THELASTTO“SERVICESPIRITTOSETTHEPARTYSPOSITIVEIMAGEAMONGTHEPEOPLEISIMPORTANTGRASSROOTSPARTYORGANIZATIONS“TWO“ISTOCLEANSEALLPEOPLENOTHAPPYNOTTOSEE“STEREOTYPES“,ESTABLISHTHEHONESTFAITHFUL,DILIGENTFAITHFORTHEPEOPLENONEEDTOAVOIDMENTIONINGTHAT,SOMEMEMBERSOFOURPARTYCANNOTSTANDTHE“MONEY,“CORROSIONOFTEMPTATION,THIN,XUZHOU,SUCHABUSEANDCORRUPTBRIBERY,MALFEASANCEBORERS,ANDRATSTWO,ISTOCLEANUP,THIN,XU,ZHOUSSOLUTIONTORESTORETHEPARTYSFRESHANDNATURAL,SOLIDANDHONESTWORKSTYLECLEANSING“TAKE,EAT,CARD,“UNDESIRABLEANDBEHAVIOUR,“CROSS,HARDANDCOLD,PUSH“ATTITUDEGRASSROOTSPARTYORGANIZATIONS“TWO“ISTOSTRENGTHENTHESENSEOFORDINARYPARTYMEMBERS,PARTICIPATINGINCONSCIOUSNESS,UNITYCONSCIOUSNESSFORREASONSKNOWN,MEMBERSOFGRASSROOTSPARTYBRANCHESLESSMOBILE,LESSRESOURCES,ANDTHECONSTRUCTIONOFPARTYORGANIZATIONSHAVESOMELAGTWOSTUDIES,ISTOFOCUSONTHEGRASSROOTSPARTYBRANCHES“LOOSE,SOFT,LOOSE“PROBLEM,ADVANCETHEPARTYMEMBERSANDCADRES,“AGANGWORKING“,“HONGKONGREPORT“STRONGCLEANUPACTIONS,STYLEANDRAMBLING,PRESUMPTUOUS“UNQUALIFIED“PARTYMEMBERS,PAYSSPECIALATTENTIONTOPARTYMEMBERSANDCADRES“JOININGPARTYOFTHOUGHT“PROBLEM“PARTYBUILDING“ISOBTAINEDINTHELONGTERMDEVELOPMENTOFOURPARTYSHISTORICALEXPERIENCEACCUMULATEDTWOISOURPARTYUNDERTHENEWHISTORICALCONDITIONS,STRENGTHENTHEPARTYSCONSTRUCTIONOFANEW“RECTIFICATIONMOVEMENT“GRASSROOTSPARTYORGANIZATIONSSHOULDALWAYSCATCHTHEHARDWORK,RESULTSORIENTEDTWOEDUCATIONALOUTCOMESARELONGTERMORIENTEDANDBECOMEANIMPORTANTIMPETUSFORTHEWORK“TWO“SHOULDHAVETHREEKINDSOFCONSCIOUSNESS“TWO“STUDYANDEDUCATION,BASICLEARNINGLIESINTHEDOINGONLYTHECONSTITUTIONADDRESSTHESERIESOFPARTYRULES,ANDDOSOLIDWORK,BEQUALIFIEDPARTYMEMBERSHADASOLIDIDEOLOGICALBASISONLYTHE“LEARNING“AND“DO“REALUNITY,TOFORMA“LEARNLEARNDODO“THEVIRTUOUSCYCLE,ANDULTIMATELYACHIEVETHEFUNDAMENTALOBJECTIVEOFEDUCATIONTHISREQUIRESTHATTHEORGANIZATIONLEARNINGEDUCATION,NEEDTHREEKINDSOFCONSCIOUSNESSONEISTOESTABLISHANINTEGRATEDAWARENESS“LEARNING“AND“DO“WHATCARISTWOWHEEL,BIRDWINGS,NEEDTOGOHANDINHAND,ONEENDCANBENEGLECTEDCOMMUNISTTHEORETICIANANDMANONLYBYCLOSELYCOMBININGTHEORYANDPRACTICETOGETHERINORDERTOTRULYREALIZETHEIRVALUE“LEARNING“ISTHEFOUNDATION,THEFOUNDATIONISNOTSTRONG,SHAKING“ISTHEKEYTONETTONETTHOUSANDSOFACCOUNTS“TWO“EDUCATION,“LAYTHEBASIS,GOINGTO“DO“THEKEYGRIP,SOTHATTHE“LEARNING“AND“DOING“BACKTOSTANDARD,SOTHATTHEMAJORITYOFPARTYMEMBERS“LEARN“LEARNINGTHEORYOFNUTRIENTS,INTHE“DOING“PRACTICEPARTYSPURPOSESSECOND,TOESTABLISHASENSEOFDEPTH“LEARNING“AND“DO“NOTCHUDRAWN,ENTIRELYDIFFERENT,BUTTHEORGANICUNITYOFTHEWHOLE“TWO“LEARNINGEDUCATION,WENEEDTOEXPLOREINTEGRATING“LEARNING“IN“DO“,EXHIBIT“DO“IN“SCIENCE“TOAVOIDTHE“LEARNING“INTOSIMPLEROOMINSTRUCTION,“DO“INTOAMONOTONEFORDOINGSHOULDEXPLORATION“LEARN“INTHEHAS“DO“,“DO“INTHEHAS“LEARN“OFEDUCATIONANDPRACTICEOFCARRIER,MAKESGENERALGRASSROOTSMEMBERSCANIN“LEARN“INTHEHAS“DO“OFACHIEVEMENTSSENSE,IN“DO“INTHEHAS“LEARN“OFGETSENSE,REALMAKESPARTYOFTHEORYBRAININTOHEART,PUTFORPEOPLESERVICECONCEPTOUTSIDEOFYUSHAPEDTHIRD,TOADHERETOLONGTERMTHEAWARENESSSTYLECONSTRUCTIONONTHEROADFOREVER,“TWO“HADTOCATCHTHELONGTERM“TWO“STUDYANDEDUCATION,BYNOMEANS,ASSAULTSTYLEWINDSPORT,BUTTHERECURRENTEDUCATIONWITHINTHEPARTYINRECENTYEARS,THEPARTYSMASSLINEEDUCATIONPRACTICEAND“THREETHREE“SPECIALEDUCATIONINGRASSROOTSBORNERICHFRUITS,VASTNUMBERSOFPARTYMEMBERSANDCADRESWITHSTOODTHEBAPTISMOFTHESPIRIT“TWO“GREATERNEEDTOFOCUSONLONGERHOLDLONGTERM,TOESTABLISHANDPERFECTTHEEFFECTIVEMECHANISMOFTHEEDUCATION,FOCUSINGONTHECREATIONOFLONGTERMEDUCATION,STRIVETOMAKETHEVASTNUMBEROFPARTYMEMBERSTOMAINTAINTHEIRVANGUARDCOLOR,MAINTAINTHEPARTYSADVANCEDNATUREANDPURITYAWARENESSRAISING,ANTENNASANDATM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